JLA Ltd. Reviews

Be very weary when entering into a contract with JLA. Their salesman are very misleading on what their equipment can actually do. My advice would be to avoid and look elsewhere.

JLA are a very good company. I have found that should there be any issues or problems an engineer comes out quickly. Good communication and they help streamline the laundry service in the care home i manage.

Ashley Brooner on job number 61317696 did an amazing job with very little fuss. and a great response time

Amazing service and really helpful

job number: 61369654 Carmelo Casella

Always a fantastic service from this company . Rang up on the Wednesday at 4.30 and requested an engineer to look at my washer. The lady on the phone was very helpful and booked me in for the following afternoon, I got a phone call from the engineer the next morning at 8.30 am to say he was on way. He quickly sorted problem in a professional and friendly manner and advised me on maintaining my machine . Very very happy and wouldn't use any other company!!!

The engineer Mr Martin Whitley arrived in time . He politely rang to inform us that he was on his way which is really a peace of mind to know that things are moving the right direction .he was very polite , professional and full of courtesy .fixed the machine very quickly and kept us informed every step of his repairs . basically our machine was up and running in less than 2 hours of reporting the fault . Well done JLA and Mr Whitely is an asset to your company and he definitely puts your name in the map wherever he goes.

Our engineer came out to our pub(George cox),to do a repair on one of our fryers,great job as always.George always does that little bit extra without a moan in sight (so rare these days),on top of which he also repaired another piece of equipment and hasten to add got it working !!.JLA-hope you pick this up George is a credit to your company.The job numbers were 61316175 and 61316173,many thanks for all your efforts

Always happy with service provided by JLA and are always prompt. Engineer Ryan Harrison brings service with a smile. Would highly recommend to any business looking for new laundry/catering equipment.

Lee 1J
Job number: 61360360

Very friendly and take pride in his work.

very slow engineer call out, 3 broken promises on when they would come. 4 sales calls from other services ranging from fire safety to machine service all we wanted was an engineer. Washer scrapped in end so service would have been a waste.

I must write this review on Ryan Harrison repair man for JLA and must make JLA aware about the excellent service this employee gives when completing jobs at my place of work. He is always polite and jovial, and more importantly he locates the problems and repairs when possible whatever the fault is on the various appliances that we have cover for.
5 Star service

Really bizarre. Asked if they could fix an urgent leak in a boiler, they said yes and we filled out all paperwork. First engineer went to the wrong address. Called to rearrange another and was told I'd be called back in 10 minutes. No call came. Waited almost 2 weeks for them to arrange for someone to fix said urgent leak. It seemed like they didn't want our business, so got another contractor out for the following day.

We have been using JLA for several years at our school and they always give outstanding service. We recently had a major problem with our walk in fridge, I found the engineers to be extremely efficient, informative and dedicated to the task in hand. I would recommend JLA wholeheartedly.

one of the worst companies i have ever had to deal with.. no one has a clue what anyone else is doing and never return calls... as soon as they make a mistake they back peddle and lie and give false statements

61340976, excellent service, friendly and helpful, engineer Watson

Excellent service, dishwasher fixed quickly, Watson was very professional. Thanks JLA

Whenever a repair or service is required JLA are always very informative regarding engineer ETA/parts ETA etc and always complete the job with no hassle. R Harrison 4E was on site and went through the diagnostics and what was found to be at fault, explaining what parts were required to get machine back up and running, making it easy to understand. Very professional and polite

Can certainly recommend my usual engineer lee rawbone allways willing to give help, advice and nothing is too much trouble.

61349136 jla engineer Watson performed an annual gas service on my dryer good quick efficient service

JLA have just completed a large commercial installation at my school and I cannot fault their professionalism, attention to detail and organisation! They have worked closely with us to ensure we met deadlines and received the state of the art heating system we required. Mark Duckworth has been exceptional all the way through the process and I am exceptionally grateful for his dedication to completing the install to the very highest standards! Would highly recommend JLA!

Great and fast service. Cant beat Paul A4 for service with a smile. Thank you!

JLA are a great company to work with their consultative approach to find a solution that fits our needs has been a breathe a fresh air and when we have had any issues in our laundry room they have responded extremely quickly as promised and rectified any issues we have faced with minimal disruption. They have made what used to be a constant headache a hassle free department now which is great. Thanks

Excellent service. Friendly staff that kept me updated about the job and progress and got everything fixed quickly. Great engineers.

Job 61379670 WatsonJla Engineer Was Very Pleasant,Showed Me how to Maintain the Machine,Good Service

Horrendous! Go around in circles with this company. You lose patience over how incompetent they are. We have been waiting weeks for a repair - still no further down the line. Avoid this company like the plague!

Robert Wormald did a spot on job fixing up our dryer, clear, clean and efficient. Thank you!

One of the most incompetent companies I have ever dealt with. No one knows what's going on and the service has been terrible. It's taken over six months to get money back off them!

Engineer Jason Morris attended first thing this morning. Efficient and professional, clearly communicating the issues and what he had done to resolve them. Very happy with his service.

Jaimie calver came to service our catering equipment he carried out the works making sure he didn t disturb our staff and left site clean and tidy

61340601 watson did an anual gas service on dryer friendly and fast.

I had to call out one of your engineers and was really pleased with not just the service but the seed at which my enquiry was dealt with. I would highly recommend this company and especially James who attended today

Job 61328772.
Carmelo sort the problem straight away.
All fixed.

Thank you

Dishwasher was not working, JLA engineer Watson, had the part, was able to get the machine working straight away. Fast response, fix and helpful. 61370200

Had an over-foaming issue on two washing machines as the detergent was faulty - placed call on 9th Dec and still unresolved by 4th January. Engineers have been out to 'adjust' things only for the 3rd engineer to tell me they knew about the detergent being faulty. Laundry room has been flooded and we've needed to put everything through additional rinse and may now have the expense of outsourcing the laundry until JLA can do what they promised back on the 13th December! Clearly unable to do what they say. Very unhappy with the service.

Excellent service from the usual engineer Jamie guy.always polite and gets the job done .

Martin whitely gave outstanding service, he was polite and extremely helpful.

Hi,

We had an issue in the washing machine for past two weeks. When we reported it to the JLA (Job NO: 61326561). The Engineer Mr. Robert attended the issue and resolved it so quick and also explained us how it works and what the problem is. Which is really appreciable. Their service is amazing.

Regards
Mac (Job NO: 61326561)

You should be absolutely ashamed that you own Cicuit Managed Laundry.

Where to begin with Circuit? Terrible company.

I've had a top get a nice hole in it (which doesn't seem like much but it's an expensive top and it could get worse now) from the washer and had to put my stuff through the dryer again because it's nowhere near dry.

Their phone line says they can't take complaints until the next day, seems arbitrary but okay so I said I'd like to report that the machines aren't working properly. She says "just the dryer". Yeah because of course, putting holes in clothes is what washing machines should do.

Their solution was for me to send the top to them for inspection. How can they expect them to trust them with it when they're a laundry company that can't even dry clothes.

I was "given a refund" for my drying not working in the form of circuit credit. When I went to top up the machine didn't work and of course the phoneline isn't able to help for arbitary reasons.

They have also told me that the washing machine was faulty but won't give me an engineers report to claim on insurance.

They are able to get away with this downright terrible service as they don't actually have to deal with their consumers and instead deal with the universities who make it so students have no choice other than to use this terrible service.

JLA were so helpful when my glasswasher broke down. They were out within a day and fixed it. Engineer was great, showed me how to look after the machine to minimise problems.

Very pleased with the service. Was kept up to date on times and the engineer Martin Whiteley was very polite and professional and talked through what he was doing. Good service all round.

JLA's engineers are so quick to respond if we have an problem with our machines and are really helpful and friendly. Nothing is too much trouble.

absolutely disgraceful company, charged me twice for the same job and when i complained they froze my account meaning i had to pay up front for all my jobs. katie from customer support is one of the worst people i have ever dealt with. she More

Chris Jamie Sonny and Mike have gone above and beyond to get our system in for Christmas. They have been incredible from start to finish and made a very stressful situation bearable. Highly recommended and glad we ve switched to JLA. Thank you all.

We had a service on our dryer today by Vladimir who was very professional and quick to rectify our problem. Many thanks JOB NO. 61372453

Had Jamie Calver out to out look at our dishwasher today and he managed to get us back up and running without ordering additional parts, which is rare these days

61320554 engineer Jaimie calver came to fix our gantry light. He was quick and professional
Left the site clean and tidy

Phle Hebry job no-
fantastic work, all fix and working, thank you,

Pawel is our usual repair man. Hes always polite and organized. He gets our machines working effortlessly and quickly. Very knowledgeable about other products when asked about upgrading dnd refurbishments. Top service.

Steer clear - deal with this company at your peril!!
Absolutely awful customer care and service with machines arriving faulty and broken
Very good sales team who will act as your best friend until you part with your money
Then they will simply ignore you and any service calls you make
They also tried to bill us for service calls when the machine was under warranty
Please don't succumb to their sales patter - they are little better than charletons

Had an engineer visit named Will, he was very polite, professional and very helpful, highly recommend jla

Had a brilliant engineer Stuart Taylor instal/commission 3 shops full of new jla20 and 40's. Fantastic job, lovely chap to work with. Very knowledgeable and experienced. Thanks JLA

61371101 Jamie calver was very good and quick service

12492942, reported fault at 0920, engineer turned up same day at 1055, under 2 hours response, which is brilliant as working in care home sector and washing machines are vital. Engineer Ryan is highly thought of here at Abacus care home as he always sorts the problem

I work for a company that used jla.i am very happy with the engineer they always on time and turn up when we needed them.mr martin whiteley is our main engineer,friendly and caring we can talk to him and ask him any question about the machine.carry on the good work mr whiteley.bless.

JLA arrived first thing, earlier than expected to do my repairs. Job no 12491985
Ryan Harrison is always very polite, and cheerful. He gets on with the job, and tidys up after himself. If i have a querie, he is very knowledgeable, and helpful in sorting it out.

Watson was very helpful, and informed us of exactly he was doin

Phillip was very helpful and helped out with all issues

Job number 12489036

Stich and go

Utterly useless.
Lie after lie after lie about the repair to our leased washing machine. Original call out on 14th October and it is now 29th October, still awaiting the engineer who was promised for 24th, then 25th, then 28th and now 30th because all of their "engineers are in training today"!
What a complete waste of time and money this company is, avoid them if you want a reliable service.

FinallyJLA engineer resolved my drier issue.
The problem was that the drier was clogged with debris internally and not the fault of the vent as originally intimated.
In fact the venting duct was very clean.
The Engineer Phil Morgan thoroughly cleaned the drier internally and problem solved.
Phil was very courteous, very professional and throughout the visit and I commend his tenacity to solve the problem for us.

Good customer service from the team on the phone to engineers who are fast and prompt with repairs for my dishwasher. All sorted quickly and always service with a smile

Watson was very efficient and explained how to operate both the tumble drier and the washing machine

Watson was in NRC college training us on washer/dryers today. He was very professional, friendly and a great help

Watson attended to fit new part on wachine machine this morning very great service highly recommended.

I really regret signing up for 96 months lease agreement for dish washer and glass washer which recently broke down. Things do get break down however it is all about customer satisfaction recovery which has been very poor especially on the last occasion. Regarding dishwasher, It broke down last year in the middle of Summer. Took 2 weeks and 3 visit of engineers from the moment the issue was reported to when the machine was repaired. Each engineer was telling different story of what the problem was. During that time we had go back to basics and do pot washing by hand. Had to take extra employee to do the job. After all the Area Manager called and told his 'story' but no mention of refund or knocking off some money off the bill.. Joke! I thought this one was a one-off.. How wrong I was...

Just recently our glass washer has broken down.. The issue reported on 2 March. On 3rd March the girl from the customer service calls and says the engineers will be in on 4th in the morning.. Fine with me.. At 12pm I call JLA asking where the engineer was and was told he was due to come in the afternoon. Still fine with me... The engineer arrives, takes bits and pieces out of the machine and says he needs a new pump. When asked how long this repair would take he says the pump is in stock so should not take long time. Still fine with me.. 5th March I call the office to get update on progress and being told the part was ordered..Fine with me. 9th March no one from JLA arriving on site with new pump and no one from the office calls to updated about repair. I call customer service and being told they were not sure what angle the pump was so order was still in process? On 10th March (7 days after issue reported) I call customer service and being told they have no updates of when the glass washer will be repaired... I asked the girl from the customer service if she could get Area Manager to call me to discuss this problem and guess what? No one bothers to call.. Due to the issue I had to take extra staff to wash glassware by hand (around 1200 pieces a day) . To summarise I would say get a loan from the bank and buy yourself equipment you want. You will be better off with having you own rather than being tied their service for 96 months.

I just want to say thank you to wayne 3f for the great service. The machine door was not opening so i had to wait for 10 mins, but thanks to him for saving me few coins :) who doesn't love free things :)

Wayne 3f is the best laundry machine fixer ever!!!!

61341562 fast and reliable. The engineer Watson was very friendly. fantastic service all round.

Great service every time - JLA are always there when we need them. We had their laundry machines, and we've recently added JLA's catering equipment because we were so impressed with their service.

61361341
Jamie serviced some equipment today. He was very professional from start to finish

job 61364955 ,quick response within 3 hrs quick service engineer Watson good knowledge of problem very helful

There service department is shocking! I bought a Primus dryer through OPL Limited
From the outset the dryer is faulty, I spoke with Steve Donovan @ JLA straight away who told me I needed a transformer fitted to rectify the problem, 8 days later & 2 engineer visits I'm still no closer to the problem being fixed & no clue when or if it will be, but it's ok everyone is sorry!!
Please don't use this firm, they've clearly got to big & don't care!! (IMO)

We had a repair completed 22/11/19 by Jason Morris. Jason was very well presented and abided by all terms of the submitted RAMS. Well mannered and friendly.

Job No: 61328999

Mr Mark Duckworth Visited Chrystals Linen and services ltd at Harlow CM19 5AS to finish my boiler installation and he has done the job absolutely fantastic with great professionalism and care. He has gone extra mile to advice me how to save energy etc and shown personal interest in my site installation.
I personally feel Mr Mark Duckworth is an asset to JLA and I wish him very best wishes and greatly appreciate his efforts and time.
Best regards
Rashed Aziz
jo ref: 61355403

Great customer service, had an issue with billing and they solved my problem as soon as I rang up. Can't fault JLA at all.

I can't say enough about the service that JLA gave us in our time of need. Our Andrews water heater sprong a leak in one our buildings, Within 48 hours they supplied and fitted a heat plate and got us up and running again. Thanks guys amazing job Mark Duckworth, Dean O' Neill and all the team that was involve getting this organized for us thanks again Roland CBRE North MK

We are very pleased with our service - JLA visit our site on a weekly basis and always find our regular engineer Kerry Downing is always prompt, friendly and quick to respond to jobs.

Interesting offering of equipment and service package perfect for hospital care

Thank you for an excellent customer service. I can give your receptionist a score of 27 out of ten. David Turrell. Petersfield Drycleaners.

61364564 Jamie Calver came to our dishwasher originally but we had issues with other equipment which hadn t been phoned through yet, he looked at them and said we would need additional parts so to save me calling the office to get another job he done this for me so I wouldn t be waiting another couple of days for them to come out which was fantastic.

Job number 61317150 very confident and reliable workers well some of them.

Be aware of JLA, completely agree with a previous reviewer that this company has changed big time over 18 years I ve been in the trade. No longer the personal touch and I ve had a nightmare with 5 brand new JLA driers over two years I ve owned them. On top of this different workers will tell you different things in JLA and continuous problems with extortionate invoices. I ve tried to contact Credit control with concerns over a demand for an invoice with no luck. They will ignore you when you want to make a complain but intimidate clients with action if raised invoices are questioned.
I miss the people who use to work for JLA years ago, friendly, attentive and always helpful, what a shame this companies greed to take over the industry has changed their company so much in recent years.
I have only written this review as I can not get a response from the accounts team who are ignoring my emails.

I have had to start working with this company since they bought out Laundryserv (who I originally took out my equipment rental contract with)

If you like impersonal call centre handling and have a lot of time to waste being transferred and cut off, then these are the guys to go to. I am still awaiting my yearly service which is a month late and the company is trying to charge me over 300 pounds for a call out on a rented machine which should be all inclusive.

9H Phil - Excellent as usual. Clean and tidy job done quickly and efficiently.

Always easy to talk to and provide fast servie. Call centre staff are lovely and engineers are good at their jobs.

Job number 12495341: Clyde Williams
I was really happy with the service provided by Clyde. Efficient work, quickly fix the issue and now the washing machine is up and running.

Had a problem with my tumble drier in our guesthouse, called JLA and engineer came out the next day as promised. Everything was fixed professionally and quickly. Thank you!

Job 61370452, Jla engineer Watson, attended, very fast and good service.