Boingo Wireless Reviews

Not so fast wireless speed for the price (as a person who came from the gigabit internet for $70) and my Google device isn't compatible to the boingo.. This was verified by the tech support. If you want to be innovative and make your Google devices connect, definitely Avoid this ISP!!

Poor quality never works I should not have wasted my money on this internet provider.

I pay like 60 bucks a month for 50 Mbps and I rarely ever get anything over 3 Mbps. DO NOT WASTE YOUR MONEY ON THIS!!!

Worst internet provider available. Charge military way too much for dirt poor coverage and customer service.

Worst internet service Ive ever had. Even after being a time warner customer for years. all service speeds suck for streaming and playing games such as LOL or WOW! Took them for ever to fix the internet everytime it went down. Don't waste your money.

Maintains a monopolistic service on many Military bases. Low Quality, high cost, with artificial limitations placed on your internet service (e.i maximum of 3 devices). Don't deal with them unless you have to.

Plus the company is forcing it's employees to leave fake 5 Star reviews, so that's a negative.

Terrible "internet company," am paying for their most expensive package and only getting around 5mbps and signal drops all the time, that's great guess it's another company that likes sucking the money away from the troops just because we don't have any more options.

This service for military costs way too much and it almost routinely fails once a month for several days. If I had any other choice I would go with them but I don t

It's like paying someone to slap you, but you get punched instead.

We've had a great experience using Boingo! We recently signed up for the passpoint and it's been awesome. It automatically logs you onto Wi-Fi when you're near one of the Boingo hotspots, and they're everywhere! We were in Kauai and had Wi-Fi at various places around the island, which was amazing because T-Mobile wasn't that great over there. We recommend!

They charged money from your credit card without your permission. It is the worst service that I ever had. Also, you need to pay money although you did not use.
NEVER USE!!!!!

First, I have not 'hated' the place, as Go0gle automatically preempts people's comments with. The place has acted as though they hate the customer. The place committed fraud and cyber theft against me by falsely stopping my unlimited wifi. They didn't even slow it down, they just stopped it and without even a warning. They started it again but they said that the reason that it was stopped was because I used over 1 gigabyte per day. So they have applied their own meaning to the word unlimited. Regardless of what their terms and agreement says, it can not contradict their header/ purchase selection. Also, 1GB per day is not even a lot. It was a movie at night and a few posts on f.b. in the day. Since they have proven that they allow no more than 1GB per day, then their purchase selection should say '1GB per day'. Their not doing so is the only way that companies, such as them, can become giant corporations. They simply commit fraud and theft against their customers. They need to read the dictionary's definition of the word 'unlimited' and advertise in honest English.

By far the worst internet I've ever used in my life. Terrible connection, all ports blocked so bad for gaming. Only internet company to not let you port forward a device. "Very secure" ya then why'd my pc get a root kit while it was sitting idle doing absolutely nothing but being on. Console gaming 3000 ping minimum. Says lines "congested". Probable want to run another line then. My 5Mbps internet in the small town I grew up at was 100x better then this and I thought that was bad. If your only purpose is the surf web pages. Then it good. Anything else it's absolute garbage even the promises of security.

Boingo is an amazing place to work- everyone is enthusiastic, collaborative, and dedicated. The LA headquarters is always buzzing with excitement-plus did I mention free snacks and Bagel Mondays? If you get a chance to visit Boingo or work for Boingo- take it!

Account issues, can't log in or change password. Tried calling for days still no answer

Terrible connection service. Disconnects me every 10 minutes or so. Definetly switching services when this paid for period ends...

I've had Boingo Wireless for a bit more than two-and-a-half years now, and it has only gotten worse. The prices are stupidly high for what they offer ($50 for 30Mb/s), they impose artificial limitations (max 3 devices on extended $50 dollar plan; $10 per additional device), and generally provide mediocre actual service at the best of times, worse than nonexistent at the worst of times.



The reason they're able to get away with highway robbery on their provided internet is that on military installations (like I've been on for the duration of my time with Boingo) they are often the only option available due to the nature of contracts. Just so that it's understood, every time that I've seen a different ISP offered in a location, everyone there is universally disengaged from Boingo and reportedly enjoying their alternatives.

There are two key sticking points, however: Boingo's duplicity in its dealings which has allowed it to retain its contracts, and the frequent outages that plague the Boingo network, the underlying causes of which never seem to be addressed.

On the topic of deceit, Boingo is required to report to the command of a military installation on a regular basis regarding the previous period's performance, to include shortcomings in services such as outages; it is my understanding, however, that while myself and other barracks-type housing residents frequently call to report outages and other service problems, Boingo has been for a lengthy period of time reporting that neither complaints nor outages have occured. As I have documented proof to the contrary, I can only consider this to be a brazen lie.

Regarding outages, these are a frequent nuisance in my life and the lives of others, occuring never less than once a month and typically five, ten, or more times per month. Such outages are annoying but somewhat forgivable when they are handily dispatched by technicians or what-have-you and are complete outages, such that the routers display a lack of internet connection or simply disallow connection, but they grow far more troublesome when, as has- at time of writing- been the case for not less than five full consecutive days-worth of time, 125 hours, the outage is less a sheer lack of internet but more a provision of absolutely rubbish-quality connection that only intermittently even permits the loading of a single web page. This quality- or more accurately the lack thereof- leads to an unnecessarily large time investment for simple tasks and has among my peers been noted to inspire significantly unwholesome desires and ideations in a variety of forms with the objects of these whims ranging from the self, to nearby fellow man, to inanimate objects, to intangible concepts and constructs.

In summary, while there are a few shards of worth provided by Boingo Wireless's internet coverage, it is crippled to the point of despicabilty by the vast degree of incompetence-made-manifest present.

I do not want any shallow platitude-type responses from Boingo to this review. I want either a significant improvement in the service provided, or for competitors to be present in locations with Boingo. I'd also like to actually have working internet, but I'm already going to be ensuring I receive a full refund of this month's bill as recompense for the severe nuisance this month.

It's a scam even if your desperate and want any kind of internet do not do it I will never contribute to a scam that doesn't care about our military and is just in it for the money they are playing you and dont fall for it look at the reviews that is all you need to know anything other then a 1 star is all people being paid to leave a good review and they cant even pay enough people to have a decent review

Do not recommend unless it s your only resort.
1) Extremely over priced. It s $50+ a month for decent internet. The catch - you can only have 3 devices on the plan, after that it s $10 more per device.
2) Tech Support and costumer service is marginal and limited. At times as expected WiFi internet is slow or has issues, when I call to ask them to reset it they force you to trouble shoot the problem by asking generic info then they ask you power off and on your device (even if you have already). Then regardless of the outcome they say you they can t do it and they have to escalate it to a tier 2 help ticket . This means they will contact you in 24-48hrs.

If you want consistent/reliable internet and a company that has actual tech SUPPORT - DONT USE BOINGO!

Convenient for when you first arrive at a duty station. Past that first week you are not getting nearly enough for your money. $50 for 3mb down is a bit much.

Great Application. The app has been improved for the users and yes its extremely useful at the airport where internet is a paid service. Their plans are affordable and if one travels a lot, its completely worth it.

If you are in the military, do NOT purchase Boingo unless you are willing to receive headaches. I have spent the past five months attempting to rectify frequent disconnects, only to have technicians try to convince me to purchase the $49.95 extended plan, (Xfinity has a better price and higher download and upload speed,) and once they gave it to me for a week trial, they never downgraded me back to the standard plan, billing me the $49.95.

Just get another service. I'm stuck cuz my apartment has the service.

Worst place to work at period. A lot of favoritism you will have to look out for when you work here. You will have to deal with racist managers that get jealous of you when you do great work. Half the staff is over weight and will not like you if you are not the same. There are disgusting co workers that are obnoxious when you are trying to work. Also look out for the managers that are two faced. They will tell you one thing and say the complete opposite later. DON'T BOTHER WORKING HERE, WASTE OF TIME.

I'll put it simple the internet, and customer service is straight up garbage. Do not get boingo.

They will take your money, and offer you less than the minimum. Simply useless!

No amount of words can describe how bad this is. This should be illegal

Best place to work. Extremely organized company with great benefit. The best part are the products and services being provided. I am definitely recommending boingo

Service goes out anytime we have a storm on Goodfellow Air Force Base. Last time it took 3 days to fix. This time we're going on day 4 over a holiday. They'll at least refund those days (if you call to remind them).

Worst wifi ever and i pay for the blazing which is the highest speed one. Currently downloading a game at 502 kbps.... are you kidding me? Not using any other device on the wifi or playing any games while downloading. Do not waste money down this drain

I'm glad we got access to Boingo through an affiliate so we're not paying for it, because it's been pretty much useless for getting me connected anywhere. I guess I got exactly what I paid for...nothing.

Words cannot describe how I feel about this slow and overpriced joke of an internet provider.

I hate that this is the wifi service provided for military barracks. Horrible service and horrible product for too much money.