Pawel Sobiszek

Review of JLA Ltd.

I really regret signing up for 96 months lease agr...

I really regret signing up for 96 months lease agreement for dish washer and glass washer which recently broke down. Things do get break down however it is all about customer satisfaction recovery which has been very poor especially on the last occasion. Regarding dishwasher, It broke down last year in the middle of Summer. Took 2 weeks and 3 visit of engineers from the moment the issue was reported to when the machine was repaired. Each engineer was telling different story of what the problem was. During that time we had go back to basics and do pot washing by hand. Had to take extra employee to do the job. After all the Area Manager called and told his 'story' but no mention of refund or knocking off some money off the bill.. Joke! I thought this one was a one-off.. How wrong I was...

Just recently our glass washer has broken down.. The issue reported on 2 March. On 3rd March the girl from the customer service calls and says the engineers will be in on 4th in the morning.. Fine with me.. At 12pm I call JLA asking where the engineer was and was told he was due to come in the afternoon. Still fine with me... The engineer arrives, takes bits and pieces out of the machine and says he needs a new pump. When asked how long this repair would take he says the pump is in stock so should not take long time. Still fine with me.. 5th March I call the office to get update on progress and being told the part was ordered..Fine with me. 9th March no one from JLA arriving on site with new pump and no one from the office calls to updated about repair. I call customer service and being told they were not sure what angle the pump was so order was still in process? On 10th March (7 days after issue reported) I call customer service and being told they have no updates of when the glass washer will be repaired... I asked the girl from the customer service if she could get Area Manager to call me to discuss this problem and guess what? No one bothers to call.. Due to the issue I had to take extra staff to wash glassware by hand (around 1200 pieces a day) . To summarise I would say get a loan from the bank and buy yourself equipment you want. You will be better off with having you own rather than being tied their service for 96 months.