JLA Ltd. Review

Chris D.(L6) he is very professional and very helpful engineer

Ladies and gentlemen. Please please stay away from this company, they will always try to pass blame onto you and charge you ridiculous amounts!

They work behind your back and not to tour benefit just so they can earn a quick buck. The ceo/director of this company should be ashamed of himself but then again he s enjoying our money so...

Once again, please do your research before you commit to this company!

Great job done by Engineer- Josh Emery! Completed the job to within no time, unfortunately behind the scenes getting someone out and response time not so great!

Amazing and knowledgeable service, friendly and very competent. Will Howard is the definitely the man! Thanks!

Job number 12486662
Engineer 1J

Very pleased with my visit today.
Engineer lee was very pleasant and helpful and also sorted out the other machines too while on site.
Would recommend JLA
Thanks

Job 61360555, Watson arrived on site to do an annual service very professional job, well pleased with the service provided.

Was kept up to date with when our engineer was on route. The engineer David Devereux was very polite and professional and patiently waited for us to do the required checks before he got on with his work. Would highly recommend this company to other businesses. Well done JLA for your outstanding service!

I must express how Mr Duckworth conducted himself during our service and repair job he did for a leak. What outstanding service. Mr Duckworth was professional polite and extremely knowledgeable. He kept us fully updated throughout his service, answering all our questions, assured us of the procedure. So pleased with him. A huge thank you. Send again
Kind regards
Clare Bower
Lifestyles care home
Yo24 1dg

Job 61370254

Carmelo very friendly and helpful

Great, friendly service from Martin Whiteley. Thanks

very friendly service from Jason Morris when he attended BNY Mellon,

Engineer Lee 1J attended for job 12497509. Lee a professional engineer, not just fixed our dryer but he gave us really good advises for the future about how we can avoid any damages.
He was polite and nice.

Colin Kyle - Job ref 12483436 Fantastic service as always, always happy to help.

61341567 very professional and clean and tidy Watson very friendly and approachable

Watson attended our College and did an excellent job on servicing our Tumble Dryer.

Great place to work. Great people, clear mission, always looking to be better and to grow more.

Very happy with the visit on site today.
lots of information given

Keith our engineer was very knowledgeable. Always happy and smiling. Confirmation email sent keeping up to date with times. Brilliant service

Used JLA for years and they have always been a company
i could rely on. Chris D (L6) completed our job today in the usual professional way..Thank you.
Chris Amos

Our washing machines are very temprimental but your engineer Marin whiteley kept nattering away at it till he found the problem well done very nice man good engeneer

Excellent service from Martin Whiteley, much appreciated.

Friendly helpful staff. booked a Fire Risk assessment time and date confirmed 2 weeks in advanced. All confirmed. Less than 19hrs before the assessment. Assessor calls. Sorry I wont be travelling 3 hours to do your assessment I am too busy. TOTAL JOKE ! Crazy price too. Awaiting refund.

On driving through Southgate at around 12pm in 27 Jan, one of the JLA drivers decided to throw out their rubbish from their window onto the main road. Disgusting behaviour.

Engineer Lee 1J
Job no: 12487387

The Engineer was very polite, very helpful and professional. Fixed all the machines onsite.
Even helped resident out with electrics and she had no power in her flat.
Thanks Lee - you are a credit to JLA

Bought four machines had endless problems with dealing with them. One machine was ex display should of been new! This machine broke took roughly 4 engineers 5 visits to change 1 board as they kept ordering wrong board staff never rang me when they didn t bother to show up. Was told this was a one off.
I was refunded money on ex display machine that took over a week to repair.

Second machine is now broken, it s now been 3 days since reported and every day a message saying there planning on coming that day but no engineer and shockingly again no phone call I have to chase them. I thought my poor service the first time was a one off!
After speaking to Jordan in the complaints department apparently people who rent machines get priority so if your think of paying in full and not renting go else where I bought the four machines as a trial ppl like the big size washers but I can t deal with a company that lies, sells second hand machines as new and staff that treat you a second best because you bought your machines instead of renting!

Job number 12487152 engineer number 1J. I was very pleased with the service provided and was kept up to date on the times. Lee was very polite and acted very professional in everything he was doing. The service provided was excellent.

Job number 12487555. Engineer Lee 1J.

Very professional and friendly. Job completed.

Job No 61372383 - JLA Engineer Watson attended and fixed machine today. Provided good advice and knowledge in respect of serviocing and maintenance going forward. Very informative

Perfect service from Martin Whiteley Job No 61384457 I'm always pleased when Martin turns up because I now the Job will get done properly (First Class)

Engineer lee 1j job number 61360535
Engineer was brilliant , fixed the machine that other engineers couldn t fix
Polite and efficient

Such a shame! This Company used to be fantastic, great machines, great service team and helpful, informative but not pushy sales and admin personnel.
We had the pleasure of first using JLA Limited over 10 years ago and considered them the perfect company, who I would regularly recommend to friends and associates.
However for some reason over the last 6 years or so the company seems to have lost its ethos, resulting in our company writing this review.
The company now fails on all levels.
The incessant calls from sales staff asking if we want to upgrade our machines or if we would like other products they offer, these people have no idea as to when calls have previously been made.
Along with Service admin staff who are quite happy to repeatedly call asking to book in annual services even though these services have previously been booked in.
In the event of a fault with the machine, even with knowledge of the known fault, engineers will arrive on site not fully prepared to mend the fault, taking advantage of additional call out charges and hourly rates noting that most jobs tend to last just over the half hour mark enabling the company to charge for the full hour.
When invoices are questioned certain members of JLA's accounts department refuse to acknowledge the companies mistakes unless pressed very hard with insurmountable evidence against the company.
We were looking at updating our machines with JLA but have been reluctant to do so fearing the build quality of the new machines may have deteriorated along with the rest of the company.
I can understand that the company would much prefer customers to lease their machines and be under warranty contracts but by treating owners of machines as they do undermines all trust and faith in a once great company.
I'm sure the JLA directors are happy with the year on year improved financials of the company but feel they need to address the disjointed way the company now operates.
We have since found an alternative company who offer everything JLA used to and they appear to have found a balance between the accountants running the finances and the overall customer experience.
I would not recommend JLA Limited as it is now.

Engineer Robert Wormald called before attending site. Dryer repaired. Cheerful young man!

Great service carried out by Pawel Liszka.12470047 Thanks

Engineer Lee 1J on job number 61357734. I love this engineer he is a credit to JLA always fixed my faults and explain in detail what he is doing. Recommend jla great service

Jason Morris is the man! He completed two fridge repair jobs in a very timely manor.

Problems with my ADC dryer. Watson fixed it fast. 61376072

The machines are to a high standard.
We had engineer Barry coming out to do yearly servicing. He was really nice, professional and helpful.
I only give 4 stars though because of the call centre evening staff. I had to call few times to enquire but the evening staff was rude and unhelpful telling me to call during office hours.

job number 61404488 Carmelo Gasella Very helpful and professional

Job 61386524 is done!
Robert Wormald did a fantastic job. He was polite, friendly and very helpful. We are happy with his service.

Job 61362004 Jla engineer Watson attended and fixed my dishwasher, really good service

We have been working with JLA for many years and they have taken away the problems we had with our laundry. The staff have made sure we are compliant and the fast call outs have been great for our business as we only have one machine and we cant be without it.

Job 61376993 is done quickly and precisely, well done. Bower Terrace is very crowded and all mashines are in constant use, so we need them running.
Carmelo was very useful to explain us right ways to use both machines and dryers.

Patrick.N was today in downley high wycombe and he did a good job. He was very fast at his job. He was very polite.thanks for a job well don. Thank you "Andrei"

Friendly staff.
Get things done and follow up with you.
Will continue to do business with them.
Thanks

Total disgrace of a company. Been a customer of in excess of 20 years but unable to fit me a new machine, been broken for over 2 months now and despite 7 visits still no further forward. No one seems to know what they are doing. DO NOT USE THIS COMPANY.

Failed to provide us with efficient service... machines are always breaking down and when you have elderly your looking after and have no clean towels and laundry because JLA call and say they cant make it out to fix our machines, it's not very good.

The worst service I ever had. I'm still waiting someone from the management team to contact me.

regular engineer ryan harrison came to site to service gas dryers. found fault with one dryer and has processed to be sorted. carried out job and left site clean and tidy. brilliant service.

G,have f5 came to fix washing machine and did a good job

Julian is the best he always goes beyond to help and is away happily and friendly
61358261

61360002 Jaimie Calver came to look at our dishwashers today, he s fixed 2 out of 3 without having to order any parts which is fantastic. He s a very polite young man and kept out the way as much as he could whilst lunch was being served.

Job number 61371654, Engineer Jason Morris.
Amazingly efficient service. Fixed a problem that had been looked at and not repaired 4 times previously with ease l. Quick, tidy, and explained everything along the way.

12490940, 1st call out in nearly 3 years, great machine, great service, fast response

Overcharged on the part, had to collect part myself (still better than waiting another two days), long delays to fit. This seems to be repeatedly happening. You pay a regular monthly charge for labour costs and they grossly over-charge on the replacement part. what's the point of the monthly charge?

Job Number 12487150
Engineer 1J
Very pleased with the service was kept up to date on time and the engineer Lee was very polite and professional and talked through what he was doing. Good service all round. Would recommend JLA

Excellent service from JLA. R Harrison 4E, very professional, carried out repairs swiftly to get machine back up and running

Engineer William Maxwell replaced faulty circuit board on washer/dryer in Evelyn Gardens Imperial College, and it is now working fine.
Many thanks

Jamie C look at food processor and ordered parts. The turn around was very quick and efficient
Jon was 61373157

Matthew Dyson attended our place this week to install our 3rd washer and 3rd dryer, he was ver polite and professional, stayed till late to make sure it was ok then came back the following day to make sure everything was working as it should, very pleased with him,,

JLA Heating: Chris and his team (Dean, Sonny and Michael) were excellent, professional and very friendly. Great bunch of guys to complete intricate works in a sensitive environment. We'd have them back any day!

job J2497398
Glawber Machado
Polite, efficient, professional
Quick diagnosis followed by repair within 2 hours

Despite hardly ever using JLA on the one time my oven breaks down 7am on a Friday morning, they couldn't get anyone to me until Monday before 5pm. apparently the engineer is unwell and cant attend today. We spend hundreds per month paying for a service we hardly use, and whenever they visit the problem seem to cost about double than any other service providers to repair. I'm cancelling my contract and will be looking elsewhere. Us smaller businesses obviously does not matter to JLA.

Excellent service so far on our new catering equipment.

Very bad service ,almost one year since we complained and complaint still not dealt with .will try to sell you detergents you don t need and also make you have expensive duct cleans when you don t need them .the machines supplied are good but pity about service

If you want a company that promises the earth and delivers nothing then choose JLA.

Jason Morris job no. 61359308 was very polite and let us know what he was doing and sorted the problem with our freezer. Fantastic service and quick respond.

Hi Really good service from the last engineer who out shone previous engineers . He gave good old fashioned service with a smile (4N), thank you

Fast and friendly service Jack is always nice and polite and explains the problem job number 12497830

From the experience I have had from JLA I would not expect it from any other company. I will never recommend JLA to any one and I hope they improve there service department which in my opinion is a total disgrace. The staff have no inter-personal communication skills, especially certain members of staff whom they know who they are. They have a tendency to put the phone down on you or tend to chin wag between themselves to come to a conclusion. Sometimes they leave the waiting call open (by mistake) so that you can hear what they are talking about amongst themselves!!
I have had nothing but misery from these people and hope no one else suffers like this. I would greatly appreciate it if one of the directors/or senior managers would contact me as on many occasions I have been refused there contact details. Even though I have asked the operators in the service department to ask the senior managers to ring me.

We have a warranty agreement with JLA. Being used in a veterinary practice: our tumble dryer and washing machine are real work horses - they are used all day every day. So occasionally they have a sick day. If we ever have any trouble with either our washing machine or tumble dryer, one quick phone call and an engineer will come out within 24 hours. The customer care advisor is always friendly and helpful. Our normal engineer is always very thorough and doesn't leave until the machine is fully useable again. The engineers leave detailed notes on the work they've done with the machine in case we have a reoccuring problem. Couldn't be without this service, our practice relies on it a lot!

61178508
Service completed by Jaimie C he went above and beyond today to have this completed before staff went home also very polite and explained exactly what he s done.
A credit to JLA

Repair done in a friendly manner,very efficient.area cleaned up and left as it was found.Cannot fault Graham Hake for the service he gave us.Thank you

Used JLA as they rang me a few times, more pestering really but did need an appliance. Been nothing but hassle from day go. Ordered my fridge in February and my issues wont be resolved until mid May! As soon as i paid for the appliance i More

Jamie C fixed the oven in our kitchen on his first look job number was 61376810 he is always happy to help. just wish everyone at JLA was the same

Once again engineer phillip Morgan has helped me sort the issues having with washer. He is both polite and knowledgable a credit to Jla.

Job ref 61331470

Job 61360556, watson attended, good service no issues.

Jason was amazing, really good Job, highly recommended !
***** star for the work he's done.

Watson was very polite and let us know what he was doing and sorted the problem out without mimable ease would recommend Watson to anyone very good engineer and would have him back thank you Watson job well done

just had George cox on site today to repair our hots unit all fixed very friendly would highly recommend .

61319227 they came out to fix our gantry lights great service and the engineer was very knowledgeable

Hi,
Mark Wilkinson came to repair one of our washing machine this morning.
Mark was very efficient, as always.
His customer liaison skills are very good and his appearance is very smart. Nice guy.

I have only given them 1 because it's the lowest you can give someone. I have never in my carer come across a company with such horrendous customer service.

It took 2 weeks for this company to respond to a warranty breakdown call despite 3 phone calls every day, they then refused to pay for the item even thought it was under warranty, once we'd finally agreed to pay for it ourselves just to get the Macerator working again we get 2 phone calls from 2 different contacts at JLA asking us for pro-forma payment even though we have an account and then I receive an email from a 3rd person saying the machine is now out of warranty and that we need to take out a rapid response package even though the machine has only been installed for 2 months.

Unbelievable company. I can't believe they're still in business. Don't go near them.

61318131 - Julian attended - polite, efficient and helpful - highly recommended.

Highly recommend JLA for anyone who wants a friendly and professional repair service that will make your experience pleasant and super easy. My personal experience was with a guy called Wayne!

Watson came to nrc college in Newtownabbey and serviced dry and give me great tips on how to maintain and look after the.Great service thanks again

Job no:12491565
We had a problem with our washing machine drum full of dirty water which had not drained. We rang JLA and the engineer arrived within 1hr and half. Kerry the engineer quickly diagnosed the fault as a blocked pump. He removed blockage and had the machine back up and fully running in under 30 mins. I cannot recommend Kerry highly enough' he was a pleasure to be around.

Excellent service even at weekends. From the ladies on the phone to the engineers that visit always fast and professional service. I work in a care home and would be truly lost without them JLA have kept our machines going even through the virus out break 10 star rating from me

Carmelo casella 61374145 came to fix my steam iron but while he was here spotted a fault on a washing machine which after a quick phone call to get a job number repaired while on site which saved another call out and time save for everyone, so a big thank you to him

Had Jason Morris come to repair our freezer done a good and efficient repair many thanks guys

Very poor service all round. Unreliable and untrustowrty. Could not recommend JLA less.

61357645, Ryan Harrison correctly diagnosed fault first visit and returned, fixed the machine second time with parts that were ordered. JLA fast and efficient. 5/5