WildPark Derbyshire

Review of JLA Ltd.

Such a shame! This Company used to be fantastic, g...

Such a shame! This Company used to be fantastic, great machines, great service team and helpful, informative but not pushy sales and admin personnel.
We had the pleasure of first using JLA Limited over 10 years ago and considered them the perfect company, who I would regularly recommend to friends and associates.
However for some reason over the last 6 years or so the company seems to have lost its ethos, resulting in our company writing this review.
The company now fails on all levels.
The incessant calls from sales staff asking if we want to upgrade our machines or if we would like other products they offer, these people have no idea as to when calls have previously been made.
Along with Service admin staff who are quite happy to repeatedly call asking to book in annual services even though these services have previously been booked in.
In the event of a fault with the machine, even with knowledge of the known fault, engineers will arrive on site not fully prepared to mend the fault, taking advantage of additional call out charges and hourly rates noting that most jobs tend to last just over the half hour mark enabling the company to charge for the full hour.
When invoices are questioned certain members of JLA's accounts department refuse to acknowledge the companies mistakes unless pressed very hard with insurmountable evidence against the company.
We were looking at updating our machines with JLA but have been reluctant to do so fearing the build quality of the new machines may have deteriorated along with the rest of the company.
I can understand that the company would much prefer customers to lease their machines and be under warranty contracts but by treating owners of machines as they do undermines all trust and faith in a once great company.
I'm sure the JLA directors are happy with the year on year improved financials of the company but feel they need to address the disjointed way the company now operates.
We have since found an alternative company who offer everything JLA used to and they appear to have found a balance between the accountants running the finances and the overall customer experience.
I would not recommend JLA Limited as it is now.