Mike Flores Review of Jim Butler Chevrolet
I've only had a working relationship with them for...
I've only had a working relationship with them for about two months now but so far I have to say I am impressed.
Sales: Originally I was not even looking to buy. I was bored on a Friday night and went to look at used cars. Tony Palmer was the used car salesman at the time. Tony is downright outstanding. It's been said that any good sales guy can sell you a car when you are shopping. A great salesman like Tony can do so much more. He took the time to understand what I was looking for and found the best options to fit my needs and budget. He had my needs as the #1 priority and that says a lot. After working the numbers on a used car Tony and finance came back to me and explained to me that it was actually better to go with a new car because the incentives at the time actually made for a much better deal. Again; any sales guy could have dumped me into a used car and sent me on my way but Tony worked very hard to make sure I had the best deal for my money. My car ended up being a dealer trade from another dealership... and at the last second that other dealer backed out of the trade. Tony, finance, and the sales manager all worked very hard to find me another car. In fact, they actually found me a better car than the one I originally selected! Pricing and options were clearly presented to me without any pressure, sales jargon, or "foursquare" tactics. I was very impressed with my experience.
Finance: The finance manager Keith played a key part in helping me choose a new over used car. He not only told me it was a better deal but explained to me why. He presented me with all options for my contract selling me the things I needed and didn't try to pressure me into buying things I didn't want. I recommend the wheel and tire package as well as gap insurance. I had a slight hiccup with my paperwork when doing the deal. Nothing major and Mike Zarlingo the finance director personally made this right and did so quickly.
Rental: The rental team is was quick to get me in a loaner for my service appointments making sure all my needs were met.
Parts: I've only worked with the parts team to look up upgrades for my car but they were very helpful.
Body Shop: I had a minor touch up that needed to be done to the door of my car. Excellent work.
Service: I've worked with both the service advisor Kevin Kenefick and the manager Mike Simms. I'm very pleased with the service department. From the moment you pull on the lot the service intake staff is very quick to get you checked in and the ladies working the service reception area are very nice. I brought my car in for a rattle that it was making. As anyone knows these can be a nightmare to diagnose. At first we couldn't find it. Honestly there wasn't much service could do if we couldn't locate it. However, after taking the car home and the weather getting colder I was able to narrow it down to a general area. That's where Mike and his team come in. Mike personally came out to look at the car and brought several people out to take a look at what this could potentially be. They spent a great deal of time and effort to fix this problem. They also did one thing that I truly respect. They listened to and valued my input. We worked together to fix the problem which is something you don't always get. Joe the service technician for my car did top notch work getting my rattle isolated and solved. Before the rattle was fixed I was starting to hate my car. Thanks to Mike and his team I am as excited today as I was the day I bought it.
I look forward to a future with the Jim Butler team.
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