Jake Sweeney Chrysler & Jeep Inc Reviews

Went into the showroom today and helped by a cool sales person named Ken Haro. From start to finish he was very helpful and understanding and basically held my hand step by step Ken is awesome and made buying a car a breeze

We bought a 2012 Jeep Grand Cherokee from Jake Sweeney in December. The sales staff was incredible and easy to work with. We worked with Brandon Justes, who went above and beyond to help us find the car we needed. From the beginning, Brandon made us feel comfortable, like it was a partnership. Not once did it feel like an us v. them situation. We are extremely happy with our purchase.

I have purchased two vehicles from JSCJDR and I cant say I have one complaint. From my salesman Marty, to Todd in Finance to Chris in Service, it has been a very satisfactory experience. I do plan to purchase my next vehicle here and will continue trusting Chris & his team with the maintenance of my convertible.

Purchase a Jeep Grand Cherokee from Gerry Baggs and couldn t be happier. Go see Gerry if you are in the market for a new or used vehicle !!

Purchased a vehicle with Nelson Baez I highly recommend him as a sale agent at jake Sweeney automotive 169 NorthLand Blvd Cincinnati Ohio 45246 thank you again Nelson I will be sending people you re way for sure ...

First time I visited the dealership. I knew what I wanted, had VIN numbers in hand, and an appointment scheduled. I was met at the door by an amped-up, slick-dressed corporate carnival barker who had been assigned there for a few days on his way to Detroit. He was polished and knew all the tricks of the trade. He reminded me of the guys who stand outside the clubs on Bourbon Street trying to steer you inside. He was fun to watch but way over the top. Make an appointment with a specific sales rep.

Ask for Remi. He works in internet sales and is a straight shooter. We negotiated in a nondescript showroom of a different building. If you're accustomed to the used car lots on Dixie Highway you'll find this place to be nice enough. If you're used to Kings AutoMall or Performance dealerships, then you may not like the setting. Incidentally, I saw no female sales, service or finance reps. It was a male-dominated culture with all the banter, but they were respectful to everyone.

I was looking at two used commercial vehicles but one had been taken by another dealer just minutes before. The other was a stripped down cargo van with 300 miles added by the dealership. When we opened the rear doors, the inside looked like a barn. If you've bailed hay you know how the dust and chaff settles everywhere. The dealership had used it to haul straw and never cleaned it. I was amused until I saw a $900 up charge for an Environmental Protection Assurance Package (EPAP), which I was told is on all of their vehicles. This is a 12 month warranty covering paint sealer and "interior care". Consider the interior care required of a stripped out dirty straw hauler - two upholstered seats. They offered to lower it to $300.

The negotiation process is like most other dealerships employing the same tactics. It's like cleaning a sewer drain. There's a fair deal on the other side if you cut through all the dealer BS in the process. Besides the EPAP up-charge, they will try to up-sell you extended warranties or certify your used vehicle for an extra $1,000. Cashing out takes about an hour. Mark Postallian was a good guy and very helpful.

When prepping the vehicle they forgot to reattach the antenna. I didn't notice it until I turned on the radio while on the road. I had to drive back to the service department. After failing to locate the antenna, they had to scavenge one from another vehicle before sending me on my way. That was another hour of my time spent for someone's lack of attention to detail.

Another pet peeve is that a second key is now considered an "accessory". It takes a week for them to order and an hour to fit to the vehicle. I wasn't charged for it, thanks to a seasonal gift promotion, but will have to make another appointment to get it. So I will get another chance to interact with the service department and give them a fair shake.

12/28 post script: 4 weeks after buying my vehicle, I was told that my second key had not even been ordered. During this time I had called and emailed my service advisor who did not reply. I called the parts department and talked to Tagg who was very helpful. Overall, not impressed with this organization's lack of communication.

2 stars....

Bought my first car from Jake Sweeney and it was a very pleasant experience. Marty was able to do what he could to get me the best deal.

Great service every time I bring my jeep in for work. I have bought most of my Jeeps from Jake Sweeney Jeep and I have all of them serviced there when its time. I have even let them service my wife's Nissan from time to time. Over all very happy with the sales people and service deportment.

The service was quick, friendly and professional. No pressure just getting it done.

Pilar Villa at the Mitsubishi location in Tri Co was awesome. She was able to get us a rebate on a new car. Our experience was great!

Ashley was a great sales person. She had lots of options for me and made sure I was comfortable with what I was buying. I would definitely recommand her to others.

Victoria was amazing. She listened to every detail that I listed and delivered without a single complaint.

Had to have my Jeep commander towed in, Robbie in service explained it was the starter. Under warranty great news. A week and a half later I still do not have my Jeep and no calls from service, sales etc... beyond upset. When I call I get the same story... parts haven't come in yet. Wont be taking anymore business to Jake Sweeney!

Had to drop off at the service center, was greeted by 2 employees an a manager to see if I had been helped. Very good place will take care of you I will recommend them anyday.

Ken Haro, Awesome Awesome sales consultant
He went above and beyond to get us the car we wanted. He gained a customer for life..
I highly recommend Ken!!!!

Being that I own appliance stores in Kentucky and Tennessee I would definitely hire this very warm ,caring gentleman.
Mark D Wood

Ken Haro is the nicest, honest sales consultant I have ever met. He definitely cares more than just making a buck. He cares about helping people get what they want. Thank you so much for helping me get my car. You are AWESOME!!!!!

Dwayne Smith was amazing sales person he got me in a car I wanted for the price I wanted. Very friendly and professional...

I originally had appointment with another salesman who turned out to be off .. Kenneth Haro Immediately took care of my needs!!! Kenneth really did a wonderful job assisting me thru the whole process!!! I will highly recommend Kenneth !!! I Love my 2016 Jeep Patriot!!! I will be sending people to Kenneth

Came in for tire rotation and rattle in front end... they found a nail in tire no plug no patch just .. i need new tires.. never looked at front end rattle!

Great Service Representative, good communication, service work handled professionally and promptly. Very Satisfied as always.

Go see Gerry Baggs if you are in the market for a new or used vehicle. Excellent salesman with knowledge and will always help.

I worked with Mike Gresham trying to find the perfect car. He has been very helpful with my search. Ask for Mike when you go!

Hello,
I went car shopping at Jake Sweeney Chrysler Jeep Dodge RAM last Saturday 11/24/18 to look for a new vehicle.

I was greeted by Michael Gresham , who made me feel comfortable right from the start while on the showroom floor. He showed me around and guided me through the available cars that was within my budget and didn't try to up sale me.

I've purchased new cars in the past. However, I must say that this was my best car shopping experience ever. Michael was very informative and he provided every answer to my questions and even sent me a video to download to my phone to show me how to navigate my new Jeep and set up my phone to my Jeep.

Nowadays, it's commonly seen that car salesmen just don t do enough good jobs and their only objective is to get money out of your wallet. But, salesman like Michael who delivered incredible service and gave me a very pleasant experience is a welcome change to the "norm". He is most certainly an exception to the rule!

I will be coming to your showroom for the years ahead because of the buying experience that Michael provided.

Regards,

Shatauna Harris

Went to get some maintenance work done on my vehicle today. Tom Watson and Jonathan Detroy were the gentleman attending to my truck. They did a great job figuring out the problems and communicating with me about scheduling repairs. Thank you! Will recommend to Chrysler Dodge Jeep owners for service

Tyler Ertel was the ABSOLUTE BEST! Tyler went above and beyond to get the EXACT Jeep Grand Cherokee i wanted and got me the rate i wanted/requested. I plan on sending all my employees, friends, family and any Jeep enthusiast to him and only him. I had bought a Jeep at Jeff Wyler in Eastgate back in 07 and will NEVER return after the experience i received at Jake Sweeney, they have my business for the foreseeable future. Thank you again Tyler!

Ken Haro took great care of me. He made my car buy experience fast and easy!

I recently purchased a Dodge Charger Hellcat from Gerry Baggs/Mike Sunderman. I received exceptional service and a great deal on my car.

My wife loves her new car. We'll be back to see Andy when my current lease is up.

Damon and the repair team at Jake Sweeney have demonstrated 1st class customer service on multiple occassions. Most recently my vehicle had needed servicing and during the repair process there were other items discovered that the team addressed without any haggling. The overall responsiveness, courtesy and informative nature of Sweeney will keep me as a customer for a while.

Make sure you check my guy Keith Qwinn out he was great

I saw a m3 at jake Sweeney couple weeks ago on autotrader, my go to app for when I m looking for cars.this m3 was clean an loaded and for the price I had to jump on it cause if I didn t someone was gonna have it.i made a call an spoke with Michael Gresham letting him know I would like to come see this car, and I was coming from the connected state.i made a deposit/hold and went there the next morning.i saw this car in person/drove it and told mike I m not leaving without it so make me a deal an he did.im so happy with my purchase and BIG THANKS to jake sweeney and mike for making it possible.

Dropped off my jeep for first oil change. Clean waiting room, short wait and complimentary water.

These guys took care of my oil change so quick and provided great service!

Mike greshman was a pleasure a to work with he sold my my new 2019 Jeep Wrangler his sales manager Chris Simon helped him make this a quick and painless process now I m gonna go muddin

I took my Jeep to Jake's Weenie for regularly scheduled maintenance a few years ago. On the drive home from their service center, my transmission pan lost the seal, and all of the fluid shot out all over the my exhaust and highway (nice smoke screen for everyone on I-75 behind me I'm sure). I had to have the car towed to their place to fix it. I was told they didn't get the pan cover sealed properly after maintenance. All good, mistakes happen. "I'll give them another shot later" I thought to myself.

I took my Jeep back to Jake Sweeney's a few years later to replace a failing wheel bearing. Had a scheduled appointment for 8am Tuesday morning. They didn't get to my car until Thursday at 3PM. They told me it wasn't the wheel bearing, but a bushing for the sway bar needed replaced. Repair was $450 and they would call me when it was ready. Friday at 4PM someone called and said the vehicle was ready. As soon as I pulled off the lot, the same chief complaint was still present...sounds like a wheel bearing is going out. Loud rotational grinding. You can't miss it. Took the vehicle back, they took it for a drive and said it was my "aggressive" tires and tried to sell me a new set. Strange, the tires are the same as the OE tires, and they hadn't made a similar noise on the previous set of tires. Also, odd that it took 90K miles until I noticed the tires were loud. So, I told them to forget it. I picked up the vehicle and took it to King's.

King's replaced the wheel bearing, and the problem was solved in a matter of hours for less than what Sweeney charged me to NOT fix the issue.

I would not recommend Jake Sweeney's service department for anything.

I purchased my vehicle at Jake Sweeney, I can truly vouch for the quality of the vehicles they sell as I used to work there. I have always serviced my vehicle with them and I have always had exceptional work done every time. A few days ago I decided to replace all my tires and Tom Watson helped me make the process easier and answered every question I had. Karen & Chris Engle provided phenomenal support as well. I highly recommend them to anyone looking to purchase their vehicles there and getting services done there. Thanks again!

Got a great deal on a new 2019 Dodge Charger. Marty, our salesman, really worked with us.

AJ was a great salesman delivered a great experience for me.

Had an excellent buying experience with Gerry Baggs. Purchased my 2020 Grand Cherokee from him and was very happy.

Fantastic customer service and information provided by Remi Batchelor. He went above and beyond to explain all of my options to me allowing me to feel confident in any decisions. Will absolutely be back :)

I brought my Ram in for an oil change this morning, it took 90 minutes to complete. When I went outside to my truck I had oil literally running down the front of my grill... I had greasy hand prints all over my grill, hood and driver side fender... not professional at all.

EDIT: Now a week later I see oil spot in my driveway under my truck, when I looked under the truck I found the old oil filter wedged between some parts of the truck leaking oil everywhere.

We came in to buy a specific car and worked with Dwayne Smith. Very knowledgable, professional and honest salesman. If in the future i buy again I will definitley give Dwayne a call.

I had wonderful experience getting my new car! Thank you to Mike jr and Jake Sweeney Chrysler!

Jordan Everidge did a great job helping me find a new car, he answered all my needs and went above and beyond. The car is great and really goes fast like I wanted, and let me tell you what, the seats are pretty comfortable. Gracias, now have a car too take my kids to soccer practice!! Def 5/5 would recommend to anyone

My wife and I were excited to purchase our first new car and went to Jake Sweeney. We had a pleasant buying experience with Ron and left that day (8/25) with a new 2020 Ram Bighorn 1500. The next day (8/26), we noticed a sizable leak stain on our driveway (approximately 2 feet in diameter) and were instantly concerned. I called the dealership right away and spoke with Ron again, explaining the situation and leak and he explained that it was probably nothing (and maybe just the AC). This evening (8/27), imagine my surprise when my brand new truck (~50 miles on it) stalled out and would not start back up in the middle of a busy road. I called Jake Sweeney Dodge/Ram/Jeep right away to explain my frustration and the situation. While calling Jake Sweeny I was shuffled from department to department until someone finally set me up with roadside service and got the truck towed to the dealership. When I arrived at the dealership I spoke with the sales manager, Chris Simon. Admittedly and rightfully so, I was upset but did my best to remain calm. Chris immediately became defensive and explained that there was nothing they could do and that we were stuck with the

service department repairs. They set me up with a loaner vehicle which he VERY clearly explained he didn t have to do and threatened that he could just take the loaner back and didn t have to give it to me. After an already incredibly frustrating day, I now had to deal with an unprofessional sales manager, which was more than enough to set off any modern day karen . I attempted to explain that it was apparent that the inspection was not done properly (a major leak within 24 hours of purchase is not something that should be missed), but he disregarded any notion that they may have made a mistake during the inspection of the truck -- he claimed there was nothing he was willing to do for me. What kind of customer service is that?! He attempted to explain himself by saying: What happens when you buy something from amazon that is broken? ...I paused for a moment before saying well you can return it for a replacement or refund . ...I want to make it clear that I know mistakes happen -- I work in sales -- I was not trying to get cash off the truck or anything of that nature, but a simple gesture of a few car washes or oil change would have made a substantial difference. It was obvious that the sales manager was only interested in the money and that because I signed the paperwork there was no going above and beyond. It s frustrating to have purchased something so very expensive to be treated like that..

Update: the next day I ended up talking to the owner Zack Sweeny who assured me that the situation would be righted. I mostLy dealt with Chris Engle Remi and Ron (the guy that sold me the truck). They We re super professional and made sure that everything would be taking care of. They were looking into getting me a extended warranty on my power train which I still haven t heard anything else on but I thought was a nice gesture for all the hassle.

Wow! Wish I could give more than five stars. My salesman Garrett Mofford was an absolute pleasure to do business with and made my experience great. The vehicle I was interested in was prepared and ready for me when I arrived, we were able to quickly negotiate a deal and I was all set. Myles Hales in financing got my paperwork done in a timely fashion and before I knew it I was heading down the road in my new vehicle. Couldn t have been better!

We purchased are 2019 Dodge Ram in Oct. 2018 from Jake Sweeney. Every experience from the purchase to this 1st service (Oil Change) has been a pleasure.
There is a reason they have been in business for 101 year
GREAT CUSTOMER SERVICE!

Curtis was extremely helpful and great to work with. When he wasn't available, Omar was extremely helpful and nice!! We are very happy with our car!

I just had the greatest experience with Kenneth Haro helping me with car shopping in greater Cincinnati check him out very caring and always about pleasing his customers Thankyou Kenneth Haro!!!!

From start to finish Mr Ken Haro took care of all my needs. Professional and entertaining
Definitely will be referring everyone to him.
My son is definitely going to love his car

Garrett is definitely the person you should see for your car purchases! He is approachable & down to earth. He is attentive & listened to what I was looking/asking for in the purchase of my new Jeep.
He made the whole purchase process quick, but in no way did I ever feel "rushed". He is just mindful of time & wanting to make sure the process is to the point & streamed-lined. That is rare. He went above & beyond - that is commendable. I highly recommend Garrett & Jake Sweeney for a wonderful experience in car purchasing!
Lisa Y.

I was working with Kim and Chris! Both of them really went above an beyond to help me get something comfortable for my boys and I & at a great price! I was at work the entire time, I m very impressed by the way they stayed on top of things to make sure I was a satisfied customer !!! Definitely recommend getting a car from either of them! Thank you again!

Go see Andy Hill, he's a pleasure to work with and knows his stuff. You won't find a better Sales Rep!

Second Jeep that I've purchased from them! Very happy with both! Can't beat the service plan either!

I called at 11am on a Saturday morning to schedule a Monday morning appointment because my driver's side window dropped into the door frame. My attempt to keep the impending rain from getting in resulted in my door being locked, the window still down, me unable to open the driver's door and climbing over the console to exit my vehicle (lol). They were able to get my van in Saturday and had it fixed before the rain started.

Highly recommended!!! For the purchase of my first vehicle Tina Burnett was truly heaven sent. This was a great experience from start to finish and wouldn t rather have this done with anyone else.

Overall our experience was Excellent. I marked 4 stars because we were trying to stay in one price range and signed the agreement to purchase but when all the paperwork was drawn up.. the payment went higher. Other than the payment issue, we love the van and our salesman did a great job getting us into our van.

Incompetence at its finest. I wish I could do less than one star... Starting with even finding a car that I wanted in sales was a struggle, to actually getting a car and finding out two to three weeks later they didn't actually send a payout to my previous bank and I was not approved for a loan. Save yourself the stress and find another place to go.

Great job Austin Shofstall! Thanks for getting us out quickly and efficiently with a new car!

Worked with Ken Haro. They worked hard to meet my expectations and financial requirements. Highly recommend!

Marty Deitsch is wonderfully honest! We have bought many vehicles through the years from Jake Sweeney. Thanks for making this such an easy process. Highly recommend!

Our previous car got totaled a week before our wedding and we had essentially two days to buy a car. Austin Shofstall helped alleviate this untimely stress by quickly helping to narrow down our options to the best fit for us. We love our Jetta and can't get enough of the heated seats up here in Rochester!

Zach and Mike did a wonderful job and are a pleasure to work with!

Curtis Coole worked with us to get the best price possible when we were on a tight budget, and gave us a great trade-in value. The excellent service made the car buying process much more enjoyable

Great dealership! Marty is a great salesman and really worked his tail off to get me the car I wanted! Todd is great in service too!

We went in to purchase a Jeep Cherokee trail hawk and a Chrysler Pacifica van, we had done significant research into the best price you could get on these cars, Koons in Virginia had an advertised price and we had a written invoice from them for the cars we wanted to purchase. We thought they would match their price, we were wrong, the sales person called us liars and said Koons was lying and would never honor their prices. I won t waste my time buying another car at ANY of the Sweeney car dealerships. We will be making the drive to Virginia to purchase our cars. My suggestion to everyone reading this is to check Koons pricing and google Koons in Virginia. It may be an 8 hour drive one way, but you can save thousands of dollars.

I went to Jake Sweeney Chrysler wanting a used Chevy that they had on the lot there. I was stuck on buying a Chevy.. that was until Kim Malloy showed me all the ends and outs of the Ram 1500 and I will now never own a Chevy again! Thanks Kim! You helped me out a lot in making my decision and you made it simple to make the one I did!

The whole team, from sales to service to finance, was excellent! I was able to buy out my lease quickly. They filled my tank, washed my Jeep, and extended my warranty!

Jordan Everidge is your go to guy! Got my payments to exactly where i needed to be on my wrangler.. Honest and transparent. Thank you!

We just bought a 2016 Honda Civic for our daughter. This is our 3rd purchase from Andy Hill. He always treats us right. We'll be back in a few months to get one for our youngest. Thanks again Andy!

Very fast and professional service. My first oil change since purchasing my Dodge Ram truck. I will definitely return.

I have been with the Sweeney family for quite some time,and they have never disappointed me,smiles every time the patients and respect that I encountered with my salesman Kenneth haro for a second time was worth every second I look forward to a long relationship with my new family and friends at jake Sweeney

Andy hill has been by far the most helpful salesman I've ever had to deal with he was very knowledgeable, extremely helpful, did everything he could to accommodate me an my family, overall outstanding service... thanks a lot!

It was and is a pleasure to have acquired our Nissan, very good service, excellent quality and personal treatment from Mr. David Coker

My wife and I purchased a Chrysler Pacifica from here and had a very good experience. We got a great deal and mike sunderman was great to work with. He s even mailing us a mirror we left on the head rest in the trade in car. Thanks again.

I had a awesome experience at Jake Sweeney Chrysler!The salesman I dealt with Ken hero he was perfect.He got me in the car I wanted and was quick to get me approve.If you looking for a car at a reasonable price make sure you give Kenneth Haro a call at Jake Sweeney Chrysler in the tri county location.

Jordan was a good guy

Love my new 1994 Subaru Outback

AJ Butler and Chris Simon took great care of me. If you are ever in need of a vehicle, go see these guys.

Ryan made the process very quick and easy. Wouldn't want to spend my money anywhere else. Definitely will be back for the next!

Just wanted to let you all know that Remi Batchelor helped me at Jake Sweeney Chrysler Jeep Dodge and he went far and beyond helping me find a car. His customer service was amazing and I couldn't have had a better time. I would recommend him to everyone. 10/10!!!!

It was a pleasure to work with Curtis Coole. I will be back to buy all of my cars from Jake Sweeney.

Just purchased a used Ram 2500. Tina was very helpful and made the paperwork process go very smoothly.

We bought a 2015 Town and Country Van From Jake Sweeney a week and a half ago. The actual car buying experience was typical. However, I was disappointed that the brand new car we drove all the way from Dayton to see was filthy inside and out and that the new car was missing parts. The sales rep knew that afternoon that we were driving a long distance after work for that particular vehicle. In my opinion, he should have had the car cleaned and the first set of "numbers" crunched. Anyways, I digressed, we were assured numerous times that they would get us all taken care of with the missing parts (the entire inside back panel, including sun-shade was missing.) Now, a week and a half later and there has been very little communication from Jake Sweeney...unless it is us initiating the conversation. The day after we bought the van, our sales agent said he would check with service and give us a timeline. Nine days later, we are having to call him back....and what does he tell us when we request a timeline? We are told that he has to check with service to get the part! Well, what the heck have you been doing for the last 9 days?!?!? Not impressed with customer service. I would not recommend anyone buy anything that required follow up work. The pricing was good...just make sure that everything is complete before you drive off the lot. Seems as if they forget all about you once they have your money!

Dwayne Smith is an outstanding salesman. He will take excellent care of you. This is is the 4th car we have bought from him. Wouldn't go anywhere else

I dealt with Tina Burnett. She helped me get in to a 2015 jeep Cherokee which has been my dream car for years. They paid off my other loan I owed on the old car so I could get the new one. It's a lower interest rate and full time warranty with the car. Could not have asked for a better experience. It was honestly the best experience I've had at a car dealership. I'm in live with my new car. Thanks so much..

Always bring my car here for every service. Great work and awesome mechanics!

Fast and professional service. I was in and out in less than 1 hour.

Jake Sweeney Chrysler Jeep is my go to for my Wrangle! They always do an excellent job Suzette in service is wonderful! It is comforting to know I can go to them foe my Jeep needs. By the way Karen the service cashier is a very sweet lady!

Brought my jeep in 3 times just to have recall fixed just to get the run around. Very disappointing and unprofessional! Get it together people it's your job. Never coming back here.

Very much enjoy car shopping here. I have bought all of my vehicles and lease through Jake Sweeney. Great place!!!!