My wife and I were excited to purchase our first n...

My wife and I were excited to purchase our first new car and went to Jake Sweeney. We had a pleasant buying experience with Ron and left that day (8/25) with a new 2020 Ram Bighorn 1500. The next day (8/26), we noticed a sizable leak stain on our driveway (approximately 2 feet in diameter) and were instantly concerned. I called the dealership right away and spoke with Ron again, explaining the situation and leak and he explained that it was probably nothing (and maybe just the AC). This evening (8/27), imagine my surprise when my brand new truck (~50 miles on it) stalled out and would not start back up in the middle of a busy road. I called Jake Sweeney Dodge/Ram/Jeep right away to explain my frustration and the situation. While calling Jake Sweeny I was shuffled from department to department until someone finally set me up with roadside service and got the truck towed to the dealership. When I arrived at the dealership I spoke with the sales manager, Chris Simon. Admittedly and rightfully so, I was upset but did my best to remain calm. Chris immediately became defensive and explained that there was nothing they could do and that we were stuck with the

service department repairs. They set me up with a loaner vehicle which he VERY clearly explained he didn t have to do and threatened that he could just take the loaner back and didn t have to give it to me. After an already incredibly frustrating day, I now had to deal with an unprofessional sales manager, which was more than enough to set off any modern day karen . I attempted to explain that it was apparent that the inspection was not done properly (a major leak within 24 hours of purchase is not something that should be missed), but he disregarded any notion that they may have made a mistake during the inspection of the truck -- he claimed there was nothing he was willing to do for me. What kind of customer service is that?! He attempted to explain himself by saying: What happens when you buy something from amazon that is broken? ...I paused for a moment before saying well you can return it for a replacement or refund . ...I want to make it clear that I know mistakes happen -- I work in sales -- I was not trying to get cash off the truck or anything of that nature, but a simple gesture of a few car washes or oil change would have made a substantial difference. It was obvious that the sales manager was only interested in the money and that because I signed the paperwork there was no going above and beyond. It s frustrating to have purchased something so very expensive to be treated like that..

Update: the next day I ended up talking to the owner Zack Sweeny who assured me that the situation would be righted. I mostLy dealt with Chris Engle Remi and Ron (the guy that sold me the truck). They We re super professional and made sure that everything would be taking care of. They were looking into getting me a extended warranty on my power train which I still haven t heard anything else on but I thought was a nice gesture for all the hassle.