My experience at Jaguar Cincinnati was easily an enjoyable one. My sales guide, Shaun Clarke, was an absolute joy to work with. He listened to what my needs were and guided me to find the perfect F-Pace. He and manager Glen Sullivan are a great team.
Excellent customer focus from Lee, the service advisor, work was done as expected and car was ready when promised. Thanks
Those guys are always friendly, always helpful and get you in and out quickly.
The sales team is professional and extremely knowledgeable. Anthony Gardner knows just about everything you could ever want to know about luxury vehicles and made learning about all the different options and features among their various SUV and crossover models easy to understand and compare. He was an absolute pleasure to work with and found exactly what we wanted. The service team here is top-notch, and unlike any I ve ever experienced in the past. We always feel that we re in good hands. They are incredibly competent and efficient and always go above and beyond to provide an excellent experience. Having my Range Rover in for service is never a hassle. Jayme Fox is always attentive and courteous and takes great care of us. Management is also exceptional here, and they make sure you feel good about your experience every time. The General Manager Andy Wise is highly engaged and very responsive, and the Service Manager Stephen Golden is very hands-on and trustworthy. An excellent team!
We just purchased an F Pace from Jaguar Cincinnati, joining the 2011 XK already in our garage. Very pleasant purchasing experience, and the post purchase "Encore Handover" follow-up meeting was both informative and enjoyable. The customer service manager, Tobie, was super!
All the service advisors are extremely professional & helpful. I ve worked with Jamie and Tony for a few years now.
Great dealership! The staff are very kind and helpful. This don't look down at people because of how they dress or what they drive like some of the other Land Rover dealers in the area. It's worth the hour plus drive there! We get our Land Rover worked on there since they have one of the nicest service department I have seen in a dealership with a small auto museum of old Jags. The pictures are from the off-road course in the back of the dealership. Down side you have to be invited to drive there, but very nice!
Efficient and easy service guys were attentive. We have had very good service at Land Rover Cincy for several years.
I have just recently purchased a new Land Rover from the Cincinnati dealership. From sales, to management to service - I offer only the highest of recommendations. This is my fourth Land Rover vehicle and I have visited various dealerships in locations throughout the country. Without exception, Jaguar Land Rover Cincinnati sets the bar from start to finish. Jeff, Tony and Rich are always extremely professional, and willing to assist with all questions.
*5+ star rating
My experience at the Jaguar dealership was AWSOME. Customer service is top notch. I think I'm sold on the car and the customer service. I will definitely be purchasing another vehicle. Thank you for the AWSOME experience.
Consistently provides great service. Fast & Friendly!
Bought a great auto from here. Nice place, great sales staff.
Jayme was very professional. He did a great job of getting the work completed quickly.
Just another first class customer experience at Jaguar Land Rover Cincinnati. Lee Comer does a great job in the service department.
Unfortunately, I want to share my recent experience with the Land Rover dealership in Cincinnati, Ohio, and specifically the Service Department. I brought my Range Rover into the Service Department and requested a thorough check up due to the miles I have accumulated. I received a printed sheet of items that were deemed recommended and necessary. The total of all the items was around $9,000.00. I decided to get a second quote from another repair shop (Midas) and took my vehicle there for some of the items they could work on. After leaving the Midas shop an hour later they called and suggested I come look at the vehicle while it was on the rack so they could show me that nothing was wrong with several of the items the LR dealer had written that needed to be repaired. (transfer case and rear differential). I was astonished that this dealership had provided in writing these items needed to be repaired, when clearly they did not.
Just to make sure and to get another opinion, I needed a wheel alignment that only LR has the ability to perform, so I took it to the Indianapolis Land Rover dealership. I did not tell them anything about what I had discovered and asked them to perform a thorough inspection of my vehicle. They reported NOTHING wrong with any of the two items the Cincinnati dealership reported as necessary. This now made it quite clear that two independent locations gave these parts a clean bill of health.
I called my Cincinnati Service Adviser twice with no response. I then called the Service Manager explained how angry I was about this and he promised to return my call and didn't. Finally I called a gentleman in the Sales Department who was professional and gracious with my time and he responses. He mentioned they were putting new processes in place to make sure it wouldn't happen again. However, let me be clear. I am fully convinced this Land Rover dealership was out to rip me off for repairs I did not need and it most likely has happened to others prior. My hope for writing this review is that I can save some other people from buying and/or getting their Land Rover serviced from this dealership.
It was very pleasant experience working with Stephen Boster at Jaguar Cincinnati. Stephen was able to address all my concerns. Thanks.
The entire experience working with Greg Gaver and Cincyjlr was superb.
Everything was well handled. Jeff Knollman did a good sales job!
The service at Land Rover is amazing - they make it all so easy from start to finish. My service rep, Jayme always lets me know the exact issues and costs associated. The parts manager, Chris, always makes sure he is finding me the best part at the best cost. I leave knowing my auto is fixed and safe after any service appointment.
We had a great experience due to the courteous and accommodating interactions with both business and sales staff (especially Frank Hutson!). The suite of support both before and after purchase makes it really easy to recommend the dealership to others.
Love personal Jag collection by the owner is great!
Had a good experience with this dealership while buying my car. I worked with Greg Gaver and he was incredibly helpful and personable. However, I have recently started having issues with my vehicle and the customer service and willingness to work with the issue has been very poor. Very disappointed with the service I received since my purchase. I likely will not return to this location!
One of the best dealers I have ever worked with! They were all very helpful and made the process of buying a car very enjoyable. They were all very straight with me with no gimmicks. I highly recommend this dealership to anyone looking for a new or used car!
I just had my Jaguar F pace serviced for the first time. They picked up the vehicle at my home and delivered it back to me cleaner than the day it was purchased. I have owned GM cars for years and they never did anything like that. My service advisors name was Lee and he took great care of me. Thanks
Charlene did an excellent job identifying the bad battery in my wife's Evoque and topped our day by explaining that it was covered under warranty. Also she is so pleasant to chat to
Car was picked up and returned as they said it would be. Jayme Fox handled the maintenance visit on my vehicle great! I appreciate the service that I always received from the dealership!
Jamie in Service always takes great care of me, even in these crazy times! I live 90 minutes from JLR Cincy and would not go to any other dealership!
Lee took care of my problem right away, and there was no cost as the repair was covered under my warranty. I was late for a party so DJ drove me there in the shuttle van. He was great.
Always a great service experience. Lee and team were very friendly and helpful.
Great experience from start to finish. I am and out of state buyer, worked with Greg Gaver and Matt Fairbanks and it was an absolutely seamless transaction. Great people, great truck- perfect overall experience.
Our experience at Jaguar Land Rover Cincinnati was excellent. I would recommend them to anyone. Thanks so much for everything. I love my new car!
Excellent service. Chris was amazing and provided superb customer service
Always accommodating and always attentive. If they can help they will.
Great service. Love the loaner program with pickup and drop-off of the loaner car.
Excellent Dealership and Excellent Service Department! Superior Customer Service!
Jamie in the service department was awesome. He was very professional and helpful.
We could not have had a better experience! From start to finish our experience was top notch. Nikki, Anna and Jim were outstanding to work with. So worth the drive from NE Ohio to pick up our new F-Pace. Love my new car and appreciate the follow ups from Jim. Highly recommend this dealership!
After multiple discussions, I made a serious and reasonable offer on a vehicle. Thet left me hanging for a day and a half before finally calling to say they sold the car. Not a professional operation.
I had a wonderful car buying experience at Jaguar Land Rover Cincinnati, everyone that I came in contact with was nice, respectful, and welcoming. There are two people that I feel went above and beyond to assist me, Greg Gaver, and Shaun Clake. Greg was my salesperson and he was patient, understanding, helpful, and compassionate to my specific and unique needs. Shaun is the Encore Specialist and he came to my home to answer any additional questions and go over settings and functions of my 2020 Evoque. If you are shopping for a Jaguar or Land Rover be sure to ask for Greg and Shaun.
great working with Jeff K in sales and Eric in finance!
Paige/Tony/Jamie are great! Always friendly and providing top quality service
We just purchased our first Range Rover after being loyal to BMW for the past 10 years. The experience couldn't have been better and Land Rover Cincinnati had the best inventory in the Midwest. Ricky Bumgardner was such a pleasure to work with! He stuck with me until we found the right vehicle at the right price. The entire staff made our out of state purchase super easy and quick. From start to finish it was the best car buying experience I've had. Thanks guys!
ya'll are the best! thanks to Paige for working out the issue
Great dealership, my experience was the best. My salesman Jim Rutter did a great job - Thank you!
Henry
Great service, transparent pricing and My service advisor Tony was very helpful. Quick and easy process!
nice manager called me and directed me to the wright ppl to solve my issue . good job
Being a jag owner for many years and soon to be a landrover owner I can say I have always been treated well here and love my salesman, Frank. Great guy and easy to work with and all the staff is friendly and accommodating
Amazing service- did not end up purchasing but Greg Caver was the most helpful & honest salesperson helping me with my first car. Very grateful. Will be back.
Had really good experience with everyone at Jaguar/Land Rover of Cincinnati. Jeff Mattox was my salesman who help me thru the
process of ordering a new F Type and building this car.
Thanks,
Mike
This is a very nice dealership. The customer area is always nice and clean with the top models in the showroom. I love how they display the cars in the front and the customer service is phenomenal. If I ever have enough money to buy a fancy car I'll be coming back here! Overall great experience!
Glen and the entire team did a great job helping me find my perfect 2021 Range Rover Evoque! After shopping at other Land Rover dealers, JLR Cinci was by far the best experience.
Frank Hutson was a great salesman! Very personal and communicative. Financing was easy and everyone from management to service is great to be around. Overall super easy, laidback, and fun experience!
I've bought and serviced my vehicles (5) since 2006. My experience has always been top notch and Tony Campbell in service is the best.
I will never buy from another dealer again! Eric West is incredibly knowledgeable and knows his cars! This was my third purchase from him and I will never buy from anyone else. The entire crew there ensures that you are taken care of and leave with the luxury vehicle you came in for. The service provided here is not typical of a car dealership. It is an amazing experience and one that you want to ensure others are aware of. Eric West and Cincinnati Jaguar/Land Rover is second to none. You will not be disappointed!
Thanks to Tony, Chris and the rest of the Service Department Staff for maintaining the " very high level of service" that myself and - I'm sure others - have become accustomed to from Land Rover of Cincinnati.
Keep up the good work and continue to build upon that tradition.
JR 11142018
Shout out to Jennifer H @ Land Rover / Jaguar of Cincinnati. If you are in the Market for a new Ride go see Jennifer. She will make your car buying Fast and Eazy . Awesome lady. You will also love the clean and inviting environment the whole team provides... Thanks again Jennifer and your team...
Everyone is very friendly! Had a diagnosis and am.back again. Shockingly, they told me I'd have to RENT a vehicle, yes with a scheduled appointment.
Steve Boster was really great when I took my Rover in for repair of a leaking tire and an oil change. He told me to just come on in, no appointment necessary, and serviced me within the hour. He was professional, courteous, and a huge help! Love Cincinnati Land Rover!
The service department is second to none. Lee is always a pleasure to work with. He keeps you aware of the process and when your vehicle will be completed.
When I walk in everyone knows my name, offers me refreshments and gets my car ready. I will definitely buy from Cincy Jaguar Land Rover again.
I have always had the best customer experience with this dealership whether it be when shopping for a car or for a service. Everyone is very nice & super helpful. Greg was has been really great. I am on Jag #2 which I absolutely love, and he has been so patient and worked with me for months until I found the perfect new car.
The service was great. Lee did a great job getting the service work done and getting me a loaner for a meeting I had to make in Columbus. Barney brought me a car and he was great also. This is the reason I use your dealership in Cincinnati instead our closer dealership in Indianapolis. I put this on the survey also.
As usually I would rate the service a 5 only because you didn t give me the option on a 10!
See you next time we need service or needing a new ride!
John
I just recently traded in my Mini Countryman (which I really enjoyed around town), since I needed a more comfortable car for my job for driving long distance and the fact that I owned a Jaguar in the past and currently own a Land Rover. I decided it was time to get back to the car that made me happy on long drives and around town.
I stopped in to see Jeff Knollman whom I have talked to a few times in the past. (I wanted to find an XFR used but they never seem to come in) Well he had a nice Certified Used 2013 XF with sport package that well I really enjoyed. I liked it so much that after just a short drive I figured I better take it home with me. We worked out a deal that I was extremely happy with and then I figured I better let my wife know my plans... :) so I drove the car home while they checked out my trade in. My wife liked it, she was just happy I didn't buy a car with no warranty. (I was looking at a slightly used car with no warranty and she didn't approve) I have to say working with Jeff was a real pleasure, everyone at the dealership was very pleasant and helpful. Already one week into ownership and I can say that there are no complaints with the dealership at all or with the car. Rides and handles extremely well, even though I have almost twice the horsepower that my Mini had, as long as I don't push it hard I have averaged about the same fuel economy. Not bad in my book.
Thanks Jeff for all you did in assisting me in my new Jaguar Purchase, I grin from ear to ear every time I push the start button.
I was extremely impressed with Jaguar Land Rover Cincinnati. My sales guide was Ali Clarke. I would like to express how easy she made the whole process of trading in my car and purchasing my new vehicle. Ali was extremely knowledgeable and went above and beyond to get me in the vehicle I wanted. I never felt any pressure from Ali or anyone else at this dealership which was very refreshing. Everyone I came into contact with from the receptionist to the service dept were extremely genuine and appeared to be like a big family. Happy employees speak volumes about the culture of a business and I give Land Rover an A Plus. Ali was fantastic!
I have been extremely pleased with every aspect of this dealership. The sales staff continue to be helpful even after the sale. The service department schedules appointments promptly, communicates updates about your vehicle while in service and willingly solves any issues you have. All and all, the business parallels the type of vehicles they sell . . . .class and quality.
I was very pleased with the entire service staff. Jamie who is the service manager and everyone else that I ve met up with very professional and very courteous. I enjoyed the experience very much and I hope I don t have any issues with the car but if I do I know I m in Extremely good hands.
John B.
Tony was great to work with. On time, great experience!
This was my first experience at Land Rover. It was probably one of the best car shopping/buying experiences I have had. The dealership is beautiful and pristine.
My sales guide, Jeff Knollman was easy to work with, always friendly and professional but still fun.
Dave Hildebrandt, general sales manager was great as well. Can't say that signing papers for a car has ever been so entertaining!
I will definitely return to Land Rover for my next car!
No one looks forward to having their car serviced, but the folks at Jaguar Cincinnati make it a great experience. Lee is an awesome service manager--he provided me with a loaner vehicle, kept my informed of our service status, and ensured that everything was complete to my satisfaction. Thank you!
As a fairly new customer, I have been impressed by the level of service provided at each step in the purchasing process. Jim Rutter has made the buying experience simple and seamless. Most definitely worth the drive from Lexington.
My wife and I were very pleased with our car buying experience. Jim Rutter did a wonderful job. His follow up and attention to detail was amazing!! He should get six stars!!
Incredible dealer with top notch staff, wonderful facility, treated my wife and I like gold and more importantly our kids even better. Beau in Finance was 100 percent accurate and discussed available options without pressure. Jeff Knollman was the perfect salesman to work with, honest, responsive and just an all around good guy. Wow, what else could you ask for? Thanks Cincy Rover and Jag!
Disappointed on an add on that was sold to me...eight months later when I m looking to use the service it does not actually include the things that I was promised and had actual pamphlet writing of the sales person.
Worked with Greg Gaver for the 2nd time. This time around, was not exactly sure what we wanted. Greg was very helpful in the showroom, was responsive with requested quotes, and worked with us on the price to stay within our budget. Overall, have experienced nothing but great service and responsiveness from Greg and team!
Jim Rutter was very good to work with. Highly recommended!
Jayme in service is excellent! He always goes above and beyond to provide exceptional service beyond anything I ve seen from other dealerships. Well done!!!!
Michael Hamlin was awesome to work with and I will be recommending him to my friends and family!!!!!
Great expierience! They have wonderful receptionists who great you when you walk in and are very polite. I had the pleasure of working with Ali Clarke and she was absolutely amazing! Very helpful and made my Range Rover purchase easy and fun! Highly recommend this dealership!
Jeff Maddox was awesome and the whole staff. I had literally no response from the indy dealership where I live so we bought one in Cincinatti. They were great and will still help me service the rover from Cincinnati. I also got a great deal on the dream ride!!
This Jaguar dealership sets the standard for 5 star rating! My dedicated service advisor Tony always makes sure my needs are addressed in a respectful and complete way. I have a 10 year old convertible and a 17 XJR. The two cars have very different needs and demands but it all gets completed here at Jaguar of Cincinnati!
I saw a car online that I wanted to look at. I made an appointment and when I got to the dealership the car was parked out front, very clean. Jeff showed me some of the features and I took it out for a drive.
The show room is very clean. Masks and social distancing required. I bought the car and the whole process was seamless. Jeff went through virtually every feature of the car which is amazing. My Discovery Sport was delivered to my home the next business day!
Thank you Anna Leatherman, Jeff Mattox and Lisa Coleman as well as drivers Bob and DJ!
SR
Lexington, KY
I received superior service from this Dealer. The salesman, Glen Sullivan was very helpful, knowledgeable and professional.
I recently had my car serviced at Land Rover of Cincinnati, to say their service was great would be an understatement! My service team from Jayme, service writer, to all of the rest of their service dept. gave 110% effort to ensure my satisfaction from start to finish!
Very pleased with my recent visit to the service department to correct a warning light problem. Lee Cromer and his staff were very professional and thorough in resolving the issue. The experience exceeded my expectations.
What a great place to shop for great cars had a wonderful experience with my salesman Jeff Knollman he tells it just like it is .... thanks Jeff you are the best !
Service was top notch and Lee Cromer (my service advisor) took exceptional care of me.
My loaner car was available the moment I walked in and the delivery of my vehicle was right on time.
I was trying to by a used Mustang from them via the internet. Was told the lowest they would go was $28,875 on 11/25, and today, 12/4 I see on their website they have it advertised for $28,560. If they would have been honest with me on what was the lowest they would take, it most likely would already be in my garage.
Eric West was fantastic. No sales pressure. Just straight up, down to earth service. I love the car and the warranty. Lisa was pretty awesome, too. See you guys in two years for the upgrade.
Our service advisor, Steve, was very good. Asked for his opinion on a couple of items and he gave good advice. That was very much appreciated.
Removing my 5 star rating as I have found out my wife was tricked into a year extending warranty on a CPO FORM.
We expected the warranty advertised on the advertising that brought us in from 3 hrs away to purchase this CPO. Which is 7 years or 100k. We were sold a year extension to factory only. But still billed the advertised purchase price with 7 year certified.
When we are introduced to the bill after they decided we had no warranty left on our vehicle. They double billed me for work.
Oh and the vehicle was inspected for CPO but we have proof vehicle was in a collision. Also one of the tail lights were the wrong year. Seriously? Says bundles about their inspection efforts.
Really left a bad taste in my mouth.
Recently purchased a used vehicle from this dealership and the process with Greg Gaver could not have been easier or more pleasant. I was able to test drive the car exactly when I wanted, and Greg stayed in contact following the visit until we were able to come to terms on price. When I arrived to complete the purchase, all the paperwork was completed minus my signature so I was in and out in less than 30 minutes!! Greg even helped me set-up the Bluetooth on the car before I left. Definitely the most pleasant buying experience I have had!
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