Unfortunately, I want to share my recent experienc...

Unfortunately, I want to share my recent experience with the Land Rover dealership in Cincinnati, Ohio, and specifically the Service Department. I brought my Range Rover into the Service Department and requested a thorough check up due to the miles I have accumulated. I received a printed sheet of items that were deemed recommended and necessary. The total of all the items was around $9,000.00. I decided to get a second quote from another repair shop (Midas) and took my vehicle there for some of the items they could work on. After leaving the Midas shop an hour later they called and suggested I come look at the vehicle while it was on the rack so they could show me that nothing was wrong with several of the items the LR dealer had written that needed to be repaired. (transfer case and rear differential). I was astonished that this dealership had provided in writing these items needed to be repaired, when clearly they did not.
Just to make sure and to get another opinion, I needed a wheel alignment that only LR has the ability to perform, so I took it to the Indianapolis Land Rover dealership. I did not tell them anything about what I had discovered and asked them to perform a thorough inspection of my vehicle. They reported NOTHING wrong with any of the two items the Cincinnati dealership reported as necessary. This now made it quite clear that two independent locations gave these parts a clean bill of health.
I called my Cincinnati Service Adviser twice with no response. I then called the Service Manager explained how angry I was about this and he promised to return my call and didn't. Finally I called a gentleman in the Sales Department who was professional and gracious with my time and he responses. He mentioned they were putting new processes in place to make sure it wouldn't happen again. However, let me be clear. I am fully convinced this Land Rover dealership was out to rip me off for repairs I did not need and it most likely has happened to others prior. My hope for writing this review is that I can save some other people from buying and/or getting their Land Rover serviced from this dealership.