Received wrong item after 17 days. When I call the...

Received wrong item after 17 days. When I call their number, they inform you to email orders@jackssmallengines.com and they will get back within 24-hours. I sent 3 emails over the course of 8 days with photos and details of my issue, and have still not heard anything back. I have waited on hold for over 40min and no one picks up. I have sent email requesting a return label and my money back. Not even sure I will hear back...