Intesa Sanpaolo Assicura Reviews

Payed for over three weeks never seen in the insurance coupon, in the green paper nor in the e-mail issue. I know that I recedo and I do with facile.it

I have been insured with agreement for 3 years, I have a LPG yaris and the insurance expired yesterday 12/27/2017. they sent me a 12-month renewal estimate of 430, particularly convenient given my assignment class, on 12/23 I realize that the prize is particularly cheap because they took away the unlimited mileage option and update it to 530 , however convenient compared to other quotes and I decide to renew the policy. yesterday, the day of the deadline and the signed contract inform me that I have to pay an additional 118 because they have not switched on the LPG supply. I called customer service and the operator number 21 replied that the car is insured but if I do not pay the extra charge of 118 in the event of an accident, I am not covered and therefore it is my problem. morality of the story today I will have to pay an insurance of 660 more expensive than the other quotes I had, and having signed a contract, I can no longer change insurance. be careful don't trust!

totally inefficient operators, to send me the insurance policy of a scooter via email they took days, after I constantly called the toll-free number to get information, the operators that nobody could give me a concrete answer, kept putting me on hold. really bad service !!

High prices, or at least no advantage over other insurances not even for account holders, non-existent customer support, they also have the box for non-consumption insurance which is then only a hindrance to the customer who wants to uninstall it. I read in the comments below that it's like buying bread from the butcher - certainly our mistake, but this does not exclude those who respond from the call center and via email to be polite.

For the third time, I am turning to Intesasanpaolo to insure my moped and through my home banking Intesa I tried to do it like the other times ........... but nothing, I'm still fighting for issuing the policy, I sent every document, I had to make an extra bank transfer, I made 5 phone calls for 40 minutes each, where every time I had to explain everything again, then in the end one of the call center told me it was a problem of their systems and even today I have received neither the policy nor the money. But do I have to go to the prosecutor's office to find out if a crime is being committed against me? to get a policy? ............. be careful.

I had the unfortunate idea of subscribing to some kind of health policy, which I later discovered was not even their product. Assistance is as embarrassing and shameful as branch support. Call center operators are rude, opinionated, give wrong information. Understanding how to book a service is a lottery, they do not have a clear list of affiliated centers, they do not have an app, a site where the centers can be consulted in an easy and intuitive way. Beware of shortcomings! During the subscription phase they do not say them, in the supplied and / or downloadable paper documentation they are not mentioned, but you have to open a link to an appendix on the site!

I was able to change the policy solely and exclusively thanks to my account manager, being a client understood to be St. Paul, the only one who deserves the 5 stars and she who has been beaten for me ...
The disappointing customer service, I called 3 times to confirm the documents and 3 times I received different instructions (at least agree!).

Hallucinating ..... It's 2 days, hours with the toll-free number, several emails but I still don't have the policy. Unbelievable

It is not possible to give a definition of the service offered to me without resorting to the most sinister foul language. I therefore limit myself to advise against it in the most absolute way.

Twice they managed my online practice..very professional, quick answer..excellently solved all the problems!
Thank you.

- 1 you can not, however renewed policy camper April 24 are still waiting for the phone call documentation a lot of times have told me about the error of generating the pdf, but to me that leads, type in my policy are only inn possession of the receipt downloaded from the site I have no green card (and being for a camper with which I would like to travel ALSO ABROAD) nor any other documentation - PECCATO DOES NOT EXIST THE POSSIBILITY OF WITHDRAWING IN VALIDITY

TWO MONTHS, and still today I have not received a refund of the unused premium of a loan protection policy, a scandalous service, by calling the toll-free number nobody can tell you anything, they only reply that they will make a report.
now I have given everything to my lawyer ... at this point I will also ask for damages .... as a client I feel fooled ..... I WILL NOT RECOMMEND ANYONE TO SUBSCRIBE ANYTHING WHAT I GIVE AROUND THE NAME INTESA SAN PAOLO

They sell policies, then the conditions are different and very restrictive, practically useless. Tomorrow I will close all the policies.

cheap insurance but if I don't sell or demolish the old car you start from scratch as it happened to me. long waits and online you can never get a quote. online as insurance they made me higher prices but I think I will change both the bank and the insurance ... the sanpaolo online bank does not work as it should

I recommend it, they are fast and cheap and if there is a problem there is a large banking group that solves it. From security.

I have been trying to activate motorcycle insurance for 5 days without ever being incompetent

I paid off a loan with Banca Intesa early in October, I'm still waiting to get back the unused insurance premium, we're talking about 324. Upon my request for information, I discover that they have credited a bank account closed for eight years. After sending documentation three times, they are still awaiting their verification. Shameful !!!

Embarrassing site, shame.
I limit myself to reviewing the Intesa Sanpaolo Assicura website. I am the holder of third party liability insurance policies for cars and campers. While for the passenger car I was covered with deadline notices in addition to 2 ready-made quotes, for the camper I received nothing. Better, therefore, not to rely on the Company's reminders.
So I try to renew the camper policy from the Personal Area of the site but I discover that it is not possible. You have to go out, look for the word "Other vehicles" on the Home page and generate a new quote. (@ ### !!! XXX !!) A mask appears where I am asked for data that, in hindsight, would already be present in my personal area (!!). I'll fill in the form ... patience.
4th line, the class of merit is required, I realize that I do not have the risk certificate and I realize that it has not been sent to me. Furthermore, I discover that there are 2 (two) classes of merit on the certificate: the - let's say - normal, that is, the one that everyone has and the one assigned by Intesa Sanpaolo Assicura, which has different levels so it is better not to venture.
I must therefore abandon the estimate (grrrr. !!!) and return, at least I thought, to the personal area but I discover instead that I have to request it in a different mask (!!!) outside the personal area (arrrrggg .. !!) . I fill out the form and get the certificate. I start all over again and recompile everything but this time the "PROCEED" button at the end of the first form is not activated. No way. I call assistance (it is the fourth phone call for this and other needs that I am omitting) and the very kind young lady tells me that she will generate a new quote that I should then find in my Personal Area. The email arrives that informs me, I enter the site but no trace of the quote or, better, my data and two circles appear that turn in the middle of the page (hamster style in the wheel) but nothing ... nothing happens, everything blocked. Disconsolate I decide to have dinner and postpone everything until later.
9.30 pm (first attempt at 5.30 pm) I go back to the computer and decided to finish but ... "SITE UNDER MAINTENANCE" ...

To the gentlemen of Intesa Sanpaolo Assicura, or to those on their behalf, who have authorized the putting into production of this site, I would like to give some advice: go hoeing.

I have read many negative reviews, practically all of them, of many people who complain about non-existent staff, bad customer service, ignorance about the policies and regulations ... but sorry, you have a little bit sought after. If I go to buy bread from the butcher it is plausible that something goes wrong. Intesa is a bank, the worst institution to trust, it is also a bank and not an insurance company. Banks don't insure, banks speculate. Then behind the companies there are banks anyway but this is bad in itself, they built a million euro building in Turin that sucks more than just to see.

They still charge the penalty even if you have uninstalled the black box in time at the end of the contract. They say that the penalty starts automatically. Beeenee. Thus one does not notice it. How much you save at the beginning with the box then you lose it at the end. And the emails they send are in certified mail. Attachments do not open with android.

I find myself in a situation that is, to say the least, surreal, I am trying to take out a policy, but it is a company between the bank's headquarters and the coll center, it's like I'm in a maze from which I can't come out.

Arrogant, irresponsible service. They call you, they say they send you a text message, which never arrived. The workshop that has to install the box after 3 weeks that the appointment is fixed calls to say that it has no data of mine, the toll-free number says that they have already passed all the data and I remain in the middle. I call the bank, which sold me the product and according to them this is not their problem. It is interesting that all the indifference began after I already paid.

incompetence in the insurance field.
they even increased the insurance class my wife has without a motivation.

One star x obligation but in reality -10
Embarrassing rudeness and very little professionalism ..... I thought mine had been an isolated episode, but I see that I'm in good company ....
I found myself in serious trouble, abused with an insulting attitude by the call center employee, only for asking a question about how to consult my policy online ..... insurance for a health problem ....
I made a serious mistake by taking out this policy which cost me a good 2000
Of course, I immediately canceled.
I do not recommend this product at all, there are at least 10 better insurances, unfortunately I realized it late.

Bad insurance to avoid! No assistance and long waiting for answers!

There is no worse insurance, I do not recommend it to everyone because you don't deserve any customers

I only say this; you make the contract with them and when you really need it you realize that they pass the ball to others that is to ARAG and you no longer talk to them, at the limit of legality, because you are not in the format of this at the stipulation

The site for calculating quotes is not working. The "recalculate" command to insert other guarantees does not work and does not return any quotation. Rude customer care: one hung up without answering, the other told me to try again in the next few days. Not recommended.

Very bad service, at stake from March and still no response.

What to say, first in the branch they promise you that the installation of the box can be done in many places in your municipality then find out when you call that you have to do 40 km to install it because in your municipality (Trento - regional capital) there is no half installer ! Never again! Dishonest to say the least

To be avoided absolutely. I speak from my own experience ('at home with me' policy). Pray never to suffer damage at home because in that case the appointed liquidators (of questionable competence) will drive you crazy before awarding you compensation. And don't think you can legitimately hire a lawyer because they won't reimburse you for legal fees (as is expected in these cases). To be avoided absolutely.

I have undergone an intervention since October I am asking for a refund and no one replies to the reminder emails

Bad and when I changed insurance they took 150 euros ... never again

an adventure to change cars with scrapping and having to renew the policy with Intesa Assicura. Bad experience

To change RCA on another car they are really very long

Operators constantly change with the consequence of the quality decrease

At first I was skeptical. I had made claims for payments made by debit card for which the seller never delivered the goods and never made a refund.
At the call center I found all kind people who guided me on the steps to follow.
Well, initially they closed the paperwork with a refusal to pay, after requesting a second check, and explained the situation in more detail, bringing further documentation, they reimbursed me until the last cent.

Surreal that a financial institution like this with an international reputation ............. offers such insurance policies. By now I have reached the judicial point, they do not answer the phone and after opening the file for a claim they ask for documentation in fits and starts with the formula that between one request and another 30 days must pass, but you never get to a definition do not be fooled NOT STIPULATE policies my experience is a nightmare. Too bad for Intesa, which also loses customers in the c / c branch ..

It is not convenient as insurance, customer support Pessina .or changed insurance I went on an office insurance I can confirm very cheap price ......

Mortgage Fire Insurance and House Insurance costs more than twice as much as other known insurance. If you make a withdrawal they hold a substantial penalty that they call it "tax", which is not mentioned in the contract. In short, some boars tricksters.

In the event of a claim, assistance is inefficient and slow

Public relations staff quite nice. Insufficient and disappointing efficiency and insurance support. Clear interest only for signing new policies. Non-existent promises

Car policy price was cheap but really bad customer support. I asked for help in completing a friendly report and I found myself guilty of the accident (me and the other user were in agreement for the fault contest). Answering the phone to them: "I was not present". Result ... bonus malus increased and surely I will change assurances to all three machines ...