InfoCare Oy Reviews

I got an excellent service a couple of years ago: about 200 euros worth of portable multimedia player was recently out of warranty and the headphone jack of the player went off.

The player selling the player was a fairly large store in the western neighbor that holds the stock. I was first contacted by email. They were reluctant to do anything about the whole repair proposal or warranty. They just said laconically that they didn't succeed, do not think so, because the warranty has already expired for the product and the product is still too cheap to repair. Quite a special answer in my opinion.

After that I changed a few message with Sony's Finnish representative and importer and the coefficient of the answer that I got. They suggested InfoCare intelligence, that if there were any positions in this regard, because I am otherwise the device, however, was not satisfied and there is no other kremppaa as stuttering 3,5mm jack.

The Infocare boys did not repair the device, but exchanged the entire plant with a spike for a newer model because the current one was no longer available. The thing was done very well, and it was quickly tackled, the inquirer did not get lost. The replacement player is still in active use.

Fast and efficient service, at least when transporting the goods yourself.

Still hard to say, the device is currently under maintenance. Nice staff in front. But the answers are hard to come by. Also, aspa is only able to respond to one message per day.

The TV has been in service for 2 months. A callback request has been submitted and the call has not been included for days.

The company wants to keep my machine for nine days, even though it takes two to order and repair parts. Who's the benefit of this?

2 times Omen X (CUBE) did not get repaired when 3 times the same fault ... 90B error CPU Looks better repaired when authorized service. Heatsink was replaced with the latest fix and now it has been found that the entire AIO has been initially defective and that no HP machine will come into this economy anymore. However, this is the flagship model I bought. P.S. a way for example for those who carry desktops is quite ridiculous with straps I offer indoors no cushions anything when carrying another washing machine. Teaching yourself to learn to fix yourself will save you money, time and headaches.

In the case of warranty service, communication with this company is almost impossible. Queues for either the toll-free number, the guardian cannot be discussed, you are communicating with a text message to which they respond with a delay of about 48h. The device just sleeps in maintenance, even if the change in the operating model reduces maintenance time by half.

Full pissing all over the job and smiling handing out the bill for the work not done. The maintenance of my video cannon stretched from one week, to five weeks, and yet they still didn t make it work. I had to fight for the bill for months. I understand some kind of invoice from the repair estimate and then of course the repair itself, but if that fault was not in it but somewhere else then that estimate has gone wrong and ordered the wrong parts and tried to fix it wrong. I do not agree to pay for the incompetence of others.

My machine went through Power for warranty service because it complained about hard drive damage. The machine worked flawlessly otherwise. After servicing, the battery stopped working at all and did not update the drivers but pulled the machine. During the service, these drivers had been changed (this became clear as I examined the machine more closely). I advertise this because I think it would be the responsibility of the service company to fix it. The answer was that the battery has come to an end and can be replaced at XXX. So, during the service, they destroyed my computer's battery and are now trying to fund me by offering a new one. I will never recommend this company to anyone and I will never do business with them again !!! Lousy activities !!!!

Here was an honest and fair staff regarding TV ,,, n maintenance and its repair work.

I took the online store to warranty service and after a week I searched for headphones that had no defects found. So I took the unusable headphones back for maintenance and the fins were repaired again, but this time they asked for money. So it was even about warranty service. Very unskilled operations and poor customer service.

The service was friendly. The Sony TV that was in service was in good condition (no warranty service). Maintenance lasted 20 days, but Easter and Vampire hit the period, so it's probably ok, but the waiting time is long so maintenance could be faster. All in all, everything went as long and as expected. The price is always annoying but it was also in line with expectations.

Good service on a Lenovo MB replacement under warranty. Small glitch in initial repair was acknowledged and promptly corrected on a while-u-wait basis (in ten minutes). Sh*t happens, but it is how you DEAL with it that counts. Infocare did fine. Recommended.

Not only entirely replaced my laptop's broken cooling system within 5 working days, but also updated its main software (bias, dragon center etc) and cleaned the whole laptop. I recommend!

Timely maintenance even though the screw positions were rounded and the employee receiving the product repaired was dry.

Completely clerk! 5 times trying to "repair" my laptop under warranty, always return with the same fault. Now that the warranty is over, you are trying to dodge on the basis of ... the warranty is closed. It doesn't go when there is a service month, especially when the original fault is still on. Obviously unqualified. And so Elvis wouldn't even respond to emails. A bit of an interesting activity from Gigant when it burns its reputation because of a slick maintenance company.

Brought in my HP PC with faulty firmware causing blue screens. I was worried about my data, and asked what would happen to it. The employee swore that I would get a message in case my data was in danger of being deleted.

A week later I return to pick up my PC, everything had been deleted. The blue screen issue returned a month later.

The second time I decided to just fix it myself.

Lasts (18 days). I sent the cord with the computer but did not come back to me. Says supposedly no fault was found so the warranty is not valid.

Extremely poor and slow service. The warranty service for the laptop took more than a month.

The on-line fault message was never complete for the technician. Device testing was performed in a manner where the fault does not occur despite the description of the fault message. An example of the cheapest bid to win a brand-specific service competition ...

Nice place and good working atmosphere

Nice place and good working atmosphere

Paid phone numbers are not answered well, emails take several days to answer. They will not be able to provide the dealer with the information needed to replace the phone under warranty even if the replacement code has been provided to them.

Do not answer emails, calls are chargeable. The TV was in service, service was ordered through Sony and they probably didn't find the fault at all but also didn't ask for more information where and how the fault occurs. The TV was lost when I had to come back. Websites work poorly on mobile. Customer service does not take the customer seriously but are themselves right. Regards, dissatisfied customer.

So absolutely ridiculously poor service! The cashier had accidentally charged too little, and instead of making a phone call, for example, an invoice was sent to the wrong address (even though my address was correct in their information). It wasn t until the payment reminder found its way to my home, and it didn t even tell me the reason for the bill. After several phone calls, the place manager called me back, explained the situation, and promised to get me a new bill with no charges other than the amount not charged at checkout. Well now I got that new invoice and it erroneously asks for twice the amount! I had to call a paid service number again and the only tip was to send an email to service. In April, the machine was picked up for maintenance, and more than 2 months have gone into handling things when there is apparently not knowing how to bill correctly. The fault once I use these services!

My machine went into warranty service due to a headset and microphone problem (games only). The first maintenance took over a week and when I got the machine back the same fault was still there. Then I called again and just said bring it in again. When my machine came out of service, the same old fault was still there and the papers say that it is okay, and on top of all that, the microphone no longer worked at all on my machine but on the phone and other machines. Nor did they tell after the second maintenance that what was being done next but the papers said that there was no game support. Then on the first visit they couldn t mention that they don t have game support. When I first took the machine there, I emphasized that it was in the games that there was this bug and the same thing on the second visit but then didn t mention that they don t have that game support, UNCONSCIOUS SHIT.

Now a real scam company was found. The glass broke from the tablet and Powerista sent the tablet to Infocare for a cost estimate. The cost estimate became a 80 invoice! So nothing was done, just a cost estimate. It can t take very long for knowledgeable service experts to figure out what it costs to replace a tablet glass, so a 80 bill for this is completely unreasonable.

They sounded very good in my home theater and in the announced time window.

Disgusting quality of service!
The computer is accepted for diagnostics. After 12 days of waiting, the service installed Windows without informing that the work will be paid. They refused to give out without payment. Windows installed the wrong version for which there is a license, did not update. I had to reinstall.
The problem is not solved!
the acceptance manager did not come out. the claim was not answered...
I do not recommend even getting close to them!

I received my printer (Samsung CLX-3185FW) today from warranty service where it was shipped through Gigant. Maintenance took more than 2 weeks. I brought the device home and the same ***** trace it still salted. I advertised to InfoCare (Customer Service Representative Mikael Miettinen) why the service failed to replace the broken black toner cartridge, which is an accessory. Of course, I would have given permission to change it. Not reported to be under service because there is no fault. Only the defect, ie the transfer belt, was "repaired".
I do not recommend Infocare's services to anyone, especially professionals.

Took 8 weeks to change a battery to a laptop, and when I dared to complain about it they made sure to erase my entire harddrive as a thank you.