Infinity Property Agents Reviews

Experienced the same issue as previously mentioned by someone else asking for rent before the EOFY - before the rental due date, it wasn't a one off. I also disputed it. Was also told I had to pay my regular rent 3 days earlier than the due date "to make sure it got there on time".

As a tenant, I'm treated horrendously and pursued relentlessly for inspections and threats that the landlord "might ask you to move out".

I intensely dislike having to deal with this agency and would strongly ask landlords to talk to their tenants about their experiences on the receiving end of this treatment, I've been on the verge of moving out just to avoid having to deal with them.

To Whom It May Concern:

I am pleased to write a review for Alex Campisi.

I have known Alex for three years, through his work with Infinity Property
Agents.

Alex has always conducted himself in a professional manner and is respectiful, courteous and people oriented.

I recommend Alex for his work ethics, and I wish him all the best where
his present and future endeavoures are valued.

Sincerely

Virginia Hoggett

How bad agency. Crazy staff and lies
Where is my review? They may hide it.

We found a tenant within a week of advertising the vacancy for our investment property. Michael and his team are very experienced, and gave sound and realistic advice on how to position the unit to maximise value. We were very impressed with the comprehensive 6 month inspection report provided on the property. In a competitive property management market, Infinity stands out from the rest and I would definitely recommend them.

Jeffrey Lu has been taking care of us as tenants for almost a year now. He really was a pleasure to deal with when my partner and I were looking to find our first place: he went the extra mile to make sure we were given as much consideration as others who had much longer rental histories than we did.

Throughout our stay, he's been an indispensable point of contact, always quick and professional in his responses and never displaying annoyance at any inconvenience we've had to subject him to.

Cheers Jeff,

Daniel

I like this agency. From their principal Michael to their accountant Luyi, and Kimiko, Sean all of them are very very hard-working,helpful and professional. I have two of my properties with them, very satisfied with their management and service. Recommend to everyone!

Jeffrey is reliable, efficient and has been extremely helpful in assisting me with my rental queries. It has always been a pleasure dealing with him and he has made my move to the new property a quick and easy process. I couldn't be happier with my experience.

My housemate and I have recently moved into a property managed by Jeffrey Lu. His professionalism, enthusiasm and efficiency have made the process a quick and enjoyable one. He is always contactable and provides a response within 24 hours. He has been and continues to be such a pleasure to deal with.

Infinity is a professional team. The staff are polite,professional. Michael is a optimistic and positive leader. They have been great in managing our property in Sydney.

Michael and the team have been great in managing our properties in Sydney

It was great experience with this property agent especially with property manager Jimmy Shi. He was extremely responsible, helpful and informative. Strongly recommend!

Jeffery Lu at Infinity has been an absolutely fantastic agent since first calling to view the property and he has continued to make our move and renting experience a pleasure.
Jeff is professional, always happy to answer a call, reliable and always responds quickly when I have an inquiry. Jeff worked around my busy schedule at work and a holiday I had when signing the lease, other paperwork and collecting the keys. He made a usually unpleasant process a breeze and has continued to work above and beyond to meet our needs. I rented in New Zealand for 5 years before moving to Australia where I have rented in Perth, Queensland and Sydney Jeff by far has been the best real estate agent I have ever had the pleasure of having. Thanks Jeff, keep up the great work.

We purchased our first home through Infinity Property Agents, after recommendation from family members who had been dealing with Michael Kurosawa for years. Michael, Kimiko and the entire IPA team were absolutely fantastic to deal with and made the buying process for us straightforward and easy. They are a fantastic, professional and dynamic team and we would highly recommend them to any prospective buyers.

Thank you again, Michael and Kimiko for helping us acquire our home! You have been fantastic to work with.

Angel wang has been really helpful with my leasing at infinity property. She provided outstanding customer service and is very kind and always willing to answer all my inquiries.she Is one of the best agent I've ever met, I will rate this company 5 star!

Infinity property agents provide exceptional service in the true spirit that Japanese owned companies provide. The principal Michael Kurosawa is very hands on and ensures that his team are of high standard. Sandro the leasing property manager is thorough and extremely good at what he does. It took this company all of 3 days to lease out my property at Bellevue hill at the price I wanted. They care about their vendors and their tenants and coordinate all tasks seemlessly. Infinity found me an extremely high quality couple to rent my unit and they have kept both parties very happy.

Infinity Property were super fast in approving our application and turning around a lease in a matter of hours! They have been easy to work with during what is usually a stressful process.

Professional Team and Trustworthy
I cannot recommend Michael and his team highly enough. They have been managing our investment properties ever since our very first investment property and we have been able to leave everything in their capable hands and be constantly reassured as to how things were progressing without any prompting. Michael has a deep knowledge of the market and his team is professional and responsive to all our queries. Our properties are very well maintained because of them. We have been recommending him to our family and friends, and will continue to do so without any hesitation. Thank you for your excellent customer service

Excellent and professional service from Michael and the team at Infinity Property. Michael's astute awareness of the property market enabled us to achieve a good result in this difficult year (due to covid 19). Michael's team were proactive and informed us of everything we needed to know. They also acted as our letting agent for several years with the same professional approach. Highly recommended.

Jimmy Shi was very efficient and quick to get the job done. Excellent service.

Excellent service provided by infinity property agents specially nook and Jimmy are very helpful to me in every stage of lease process. They provide quick response every time and very honest they are, customer satisfaction is more important for them so they do better and better every time to make customer happy. Very trustworthy they are ..
If you are going to take first time lease then infinity property will be very helpful to you. Very highly recommend to everyone thank you nook and Jimmy.

One of the best real estate experiences I have had in Sydney! Thanks to Sandro Pamplona for being so supportive and great to deal with during the end of lease process. In my 15yrs rental experience in Sydney I have found Infinity Real estate the best and most polite staff I have ever dealt with (and there are some shockers out there!). Thanks again the Sandro and the team! Anneban71

Abuses realestate sites by advertising apartments that are already leased.

Leased in one week
Deposit paid

Not helpful.

It was one year ago that I rented a property from Sean Kim. The whole process was handled by Sean professionally. He has been very helpful throughout the last 12 months. Thank you Sean for providing a great service.

Avoid this agency if possible - they will make you pay for damages you did not do. The apartment was not cleaned prior to be moving in and when I brought it up with the agency on multiple occasions, I received no response. Once I moved out, I showed them the emails I have sent, the agent said to me "its not my problem, should've emailed someone else".

The staff members I dealt with were unprofessional, unresponsive and they will only talk to you if they need something from you.

I will never use again and recommend to avoid if possible.

Straight forward and hassle-free tenancy process with the property I'm currently leasing. Great team from Infinity Property.

Luis G

We have Infinity as our agent for the past 10 years and they have never disappointed us. Their quick and thorough service has always been something helpful and appreciated.

Reply to response from owner ( Bernie ):

Michael Kurosawa, the director of Infinity Property, told me on the phone that you are claiming a commission from the pest control company (and most likely the cleaning company you recommend) that you wanted us to pay for, and yet the commission does not show up on their receipt, making us believe that the charges are for pest control only.

You ARE making unnecessary claims, the fact that you lost our bond dispute is proof of it.

Seems that recently you had other similar complaints from renters. It would be great to ACT on it rather than providing us with responses of looking into it .

In the past experience, Sean and Kimiko have done me much favour. They are very nice and very warmhearted. I appreciate them very much. So I want to take this opportunity to say 'Thank you both' to Sean Kim and Kimiko Inagaki. It's very kind of you both. Thanks a lot.

Sean Kim helped me went through all the stuff I needed to settle in my current place. He has been very patient and extremely helpful in terms of assisting me, not only getting the lease but also after I moved into the place. He was fully aware of the problem of some equipments in the place, such as the dirty blind and the broken range hood. He arranged me people to fix these problem in my first week of settle in. Thanks for all your help Sean!

Happy with the service from Michael Kurosawa ( Principal), Sandro Pamplona, and especially with his staff who in charge rental, Thanh Tran. They are very professional, approachable, and always up to date with the information that you want to know. Recommended agent of the year...

Fast turn around. My apartment was tenanted again within 3 weeks and in between, Infinity help to organised and managed the renovation of the apartment - changed the carpet, re-painted the walls and fixed the bathrooms.

I have dealt with Infinity Property for over 5 years. They are a very Professionally run business.

The owner Michael Kurosawa and his team have always gone above and beyond my expectations and my experience with them have been excellent.

The Property Management team are professional, proficient and are always available whenever I need assistance.

Currently renting with infinity property. Had excellent service with the team and always on top of everything. Much recommend infinity especially with there work ethic!

Rajeev

Sean has been very helpful in managing my tenants. He is polite and a pleasure to deal with. I look forward to continuing my engagement with him.

I recently vacated my rental property in Botany. Sandro Pamplona is the leasing agent. He was very professional yet friendly. For the last two and half year I stayed in the property he provide me with all the help I need, some times he even went out of his way to assist me when I need. Other staffs and managers in Infinity Property Agent are also doing excellent job in providing outstanding services to me and the landlord. I highly recommend using Sandro and Infinity Property Agent as your agent to lease or sale your properties - from a very happy customer

Very professional service and trustworthy Agent. Special thank you for Michael Kurosawa and Rebecca Wang for looking after us all the time. Highly recommended and very happy to deal with them. Two thumbs up.

Studio sale at Newtown
Michael & his team pulled out another rabbit from the hat - Michael found a buyer within 4 days of listing the property! The Covid-19 landscape was a daunting time to list the property but Michael's team proceeded with clockwork precision to get the property up for sale within 10 days of the tenant moving out (had to repaint & get some reapirs done). I have no hesitation in recommending Infinity Property Agents to manage all aspects of managing your property. Thanks Michael & Team

I've been mainly dealing with Andy from infinity and the service he has provided me has been very prompt and helpful. We've been with infinity for the past 4 years and we are pretty happy with their service. Andy has always been there for us and he's always addressed our concerns regarding our property etc.

Infinity is how long it will take to get taken off their cold-calling list.

I purchased a property via them in 2010 and since then have had to field numerous unwelcome telemarketing cold-calls from them every year, despite requesting each time to be removed from their call list and despite being assured each time that it will be done.

No respect for privacy.

You called me on 11 April 2016 and assured me I would be taken off your calling list, just like every single time you've called before (several times a year).

You called me on 27 September 2016 and denied ever calling me before and assured me I would be taken off your calling list.

You called me on 18 January 2017 and assured me I would be taken off your calling list.

YOU ARE A NUISANCE CALLER AND I WILL UPDATE MY REVIEW WITH EVERY INSTANCE OF COLD-CALLING THAT I RECEIVE FROM YOU SO THAT EVERYONE CAN BEAR WITNESS TO YOUR COMPLETE CONTEMPT FOR PEOPLE'S PERSONAL INFORMATION.

You called me on 24 May 2017 and assured me I would be taken off your calling list.

Great agents. My agent is Sean Kim, friendly, helpful and diligent. All the problems are solved within no time. The rental property inspection report is really great and helpful. I strongly recommend.

They gave all the information that I need in order to rent the properly since I came overseas. I recommend the Infinity Property Agents

Easy to deal with and friendly. Have been with Inifinity Property agents for 2 years.

Great people
And they help you with what they can offer

Infinity Property Agents from Sydney are a very professional real estate agency that has been managing out rental property over the past 7 months.

There is one person in particular that I would like mention who has been really helpful with any issues or queries that we may have had and that is Sean Kim.

He has been outstanding agent who always gets back to us within no time whenever we have any question or issues with our property and always comes up with a prompt solution.

Thanks Sean and Infinity Property for all the support and keep up the good work.

Cheers

Vlad

Infinity group are very professional and I would definitely be recommending them! They made my whole renting process seanless and are very approachable and responsive to my requests .I would absolutely be utilising infinity property agent again!

Brilliant service, and most importantly Infinity treats our property like one of their own. Highly recommended.

Worst real estate agent in Sydney, my child would have a better chance running a business. Michael is one of the dumbest, incoherent person I have ever met.

Avoid him, in fact avoid all of them. Infinity Property is just a joke,

We have been working with Infinity Property for the last few years providing our appliance repair service to the Property management team
In dealing with Infinity, I have found the property management team to be very proactive and responsive in ensuring fast efficient service delivered.
This leads to the best results for tenants and landlords, as any repair issues are dealt with swiftly and smoothly.
I look forward to continuing our great relationship and working with Infinity in the future.

Leon Winnington
Service Manager/Kings Appliance Service

A decent agency, but a shame that one agent can tarnish the reputation of others. Incredibly rude and unprofessional, just hope you get lucky with who you deal with.

Sean Kim has looked after my investment property and has provided one of the best customer experiences for me, as an investor i am very pleased that my property is under good hands.
Sean comes across as a seasoned professional in property management, he is quick to respond to any of my queries and concerns and most recently leased my property out within just days of going to market.

I highly recommend Sean and along with the rest of the team in their management of your properties. Thank you also to Michael for putting together such an exceptional group of people.

To anyone reading this review you will not find another group of people as customer centric as Infinity Property, they continue to exceed expectations and are always focused on delivering quality service.

We found Sean to be friendly, approachable and helpful at every phase of the application process

Once we were approved, he my girlfriend and i clear directions on the best way to move in, make payments and generally make us welcome in our new home

We are very impressed with him and would not hesitate to recommend him to tenants and owners alike

brett

Horrible experience literally from day one. Sean Kim will try and take your money no matter what you do and has no communication skills. Felt like Infinity took advantage of us and raised the rent as many times as they could. When we moved out false charges over 1.5 years old were bought up and they wouldn't give us our bond back until we proved that we didn't owe the money. If your a tenant watch out, worst property agents ever (Sean Kim) (even if you've done nothing wrong and keep the premises in amazing condition). Find someone else!!

Michael and his team are nothing short of spectacular. I had an unexpected but major strata challenge with the sale of my property. Michael and his team with their expert advice provided guidance throughout. Once my challenges were sorted, Michael had my property sold and rented within a matter of weeks. Great job by the Infinity team.

Infinity property agents have a group of professional person working there and Alex is my property manager who did a fantastic job to look after my property and I will 100 percent recommend he and infinity to anyone I know.

scam artists - beware! completely lied to steal my bond, even when i proved them wrong with before photos they still wouldn't budge.

Infinity Property Agents (in particular Jimmy Shi) were responsive, accommodating and very helpful in all our dealings. They were heavily involved in our move and made the process incredibly easy.

Jeffrey has been really professional and accommodating with us. His response time to emails and texts is impressive. I would definitely recommend using him as a leasing agent, we have found the process so easy with him

Our real estate agent Andy has been incredibly helpful and accommodating since day one. The move in was simple and the small issues we outlined on our condition report were addressed with priority and sincerity! Thank you Andy!

Infinity property agents are a dedicated bunch that I have not experienced i any other property manager.
They are a diamond in the rough.

Terrible agency. Do not solve any problem in time. I have waited more than 3 months for a simple reaparation .

A bunch of professionals to deal with, from start to finish. It was s great experience purchasing our home with these guys, especially Jimmy.

Infinity property agents provide and exceptional level of service that you just don't find with other agents.

Fantastic team, I really appreciate the professional services and advice that they've provided, highly recommended for anyone that's seeking real estate service. The agents understood the market, understood people's needs, these are exactly what you'll need when it comes to selling properties.

Infinity Property helped me through the process of buying my first property and I'm grateful for their professionalism and patience in navigating the home ownership world. Thanks again!

I have unfortunately changed my rating from 5 stars to 1 due to circumstances that I am hopeful to improve on. I will update shortly.

One of the best landlord services I have received. With the frequent calling for your feeling as a customer and the detailed report of both your potential tenant and your property status, I highly recommend it for anyone who wants to have extra care for his or her property.

Having use the service from Infinity Property Agents for a couple of years now, we are thoroughly impressed by the level of service compared to some others larger branded property agents that we have dealt with previously. Keep up the good work and highly recommended to everyone else looking for either a property manager or a selling agent. Couldn't be happier with the service that you provide.

This is a great agent. I am an international student in sydney and it is important for me to rent a nice place live. Thanks to Jack Yu who is a staff in this agent, he is so warmhearted that when we have some problems he always helps us a lot. Thank you, Jack. You are so great.

After lack of prompt service by my previous property manager, I was pleased to sign up with Infinity Property Agents who were managing another unit in the same development.

l renting the apartment with Infinity property since end of 2012 the person who l can remember is Kimiko as she very kind and helpful personality.
Every time when l went to office to sign a new lease she always say hi and remember my name even though over phone call and l always asking about her when l could not see her in the office such like a good relationship between staff and customer.
l am very appreciate to meet her there.

Excellent Service. As a landlord, I appreciate it when the agent is proactive in managing my property and provides good advice on a range of issues. Its comforting to know that I have experienced professionals looking after my investment.

Infinity have been managing our 3 investment properties since 2009 and we are very satisfied with their service. They find us good tenants and we don't have to worry about anything.

They are always contactable and you can rely on them to get things done. Their professional advice and service have been most valuable to us over the years.

I have dealt with Property Agents in the past and can unequivocally state that the service, professional reports and regular updates I receive from Infinity Property are outstanding. They genuinely work to ensure I am receiving the best possible return. I wouldn't consider using another Property Manager. All dealings with Infinity have been business like and courteous. A very professional outfit.

Professional and understand your need
With Michael help we have an easy and smooth transaction. Very helpful to arrange a new lease for the property and documentation. He has done a great job. Thanks Michael

I have my properties managed for over 10yrs now. Great service with regular updates on inspection reports. Very proactive and professional. Extremely happy with their work!

Dealing with Infinity Property Agents has been a delight. Mr Nook Panyasuttilert was able to get me sorted efficiently and effectively. He goes that extra mile to help and you can tell when a person genuinely tries to help. Highly recommending him!

Yes happy with the level of service they provide for the management of my properties. Especially like their routine inspections and the many photos they provide. Would recommend to anyone for looking for an agent to manage their property.

Michael and his team are the best!! Very very professional, helpful and efficient for their job. I couldn't be happier with that they have done for me thru purchasing and rental lease also I am very grateful for their helps

This is a first class company. The staff are polite, professional and polished. They have clearly been hand-picked for their individual and combined skills under the leadership of Michael Kurosawa, the Director, who is just brimming with enthusiasm and a genuine desire to do his best.

My property was sold for a record breaking price in a matter of only a few weeks: from 'getting the idea to sell' to 'getting the money in the bank'. The commission rate is extremely competitive and the advice given about timing etc was both informative and knowledgeable. It was made so easy for me in fact that I did not suffer any of the usual stress associated with property selling.

Anyone looking for a company who values trust, honesty and respects the needs of the client, need look no further than Infinity Property. Well worthy of a 5 Star Rating.

We just moved out of the property they manage (93 Macdonald Street Erskineville NSW 2043). Used the cleaner they recommended professionally cleaned the apartment and yet they requested to have the pest control done for we keep cats there. Based on the tenant.org.au, the requests is illegal and invalid. It is not enough that one kept an animal, there must be some uncleanliness or infestation as a result.
The agent now claimed $220 from our bond but the pest control has not been done while we are asking for the receipt. We will take the matter to Fair Trade Tribunal.
So please be very cautious of dealing with this agency if you have pets.

For tenants of this agency, please make sure to check if you have overpaid the rent after you vacated the apartment. They would NOT refund to you UNTIL you ask for it. It took them over a month and a chain of emails to follow up with them to get our $760 back. Also, they would charge you extra $50 without telling when they arrange cleaning or pest control on your behalf.

Watch out for this very indecent agency!!

I cannot recommend Michael and his team highly enough. Being very new to the property world I was able to leave everything in his capable hands and be constantly reassured as to how things were progressing without any prompting. Michael has a deep knowledge of the market and his team was professional and responsive to all my queries. Many thanks for all your hard work.

Great service
Really great service as a tenant. Best I have had from any agency.

From everything I heard, and unfortunately experienced myself, Infinity Property will look for every little thing to charge you for once you move out. Because I had heard this prior to moving out, we even used their expensive cleaning service to ensure no issues would be had, but we got charged a large amount for shower mould which should have been cleaned by them, not bearing in mind that I kept the bathroom in great condition. Sean kim was unreasonable and difficult to communicate with (lack of English skills by the whole team whenever I had to speak to someone on the phone) and it was overall a frustrating situation that I never want to experience again.

Infinity Property found me a good tennant recently within a week. I am very happy with their service and wouldn't hesitate to recommend them.

We rented an apartment through Infinity Property for three years. The team were extremely professional, always helpful and consistently provided a high level of service. Thanks to Michael and the team, in particular Sandro, Kimiko and Kaori.

Best real estate agent around. They have never disappointed me and look after the property like it is their own. You can find anyone better for the job

Sandro's management skills are terrible. He does not repair properties on time. Moreover, he is an arrogant. I would not recommend this agency to anyone.

Fantastic experience with Infinity in moving in with Tommy from Infinity.

I have had Infinity property agent over 5 years now. They really have done a fantastic job in looking after my interests and property. Carefully select the tenants I wanted and turning it around real quick. I always get the reports needed to understand the condition of my property and even the owner of the agency give you a warm personal call to give you tips. I had other agents in the past, but truly Infinity have done "infinity and beyond" what they need as an agent. Thanks.

To Michael and your team - Your company deserve a big mention for doing such a great job! Keep it up! I am sure people appreciate your effort.

Sean Kim has been very helpful in assisting me with my rental queries. I appreciate his effort all this time. What i enjoy most dealing with Sean is how effective his service was. Well done and keep it up Sean!

Sean has provided a high level of professional services during my rental is being processed. He is also reliable, generous and efficient. I could get a new rental property much easier and quicker with his efforts.

The team at Infinity Property offers prompt and professional services for me and as a landlord I can trust my investments with them.

Jimmy Shi has been excellent. Our exit from the rental property was swift. He coordinated very well and helped at every stage.

Infinity Property are very professional realtors and I have been very impressed with their level of responsiveness and friendliness