Edith Leung

Review of Infinity Property Agents

We just moved out of the property they manage (93 ...

We just moved out of the property they manage (93 Macdonald Street Erskineville NSW 2043). Used the cleaner they recommended professionally cleaned the apartment and yet they requested to have the pest control done for we keep cats there. Based on the tenant.org.au, the requests is illegal and invalid. It is not enough that one kept an animal, there must be some uncleanliness or infestation as a result.
The agent now claimed $220 from our bond but the pest control has not been done while we are asking for the receipt. We will take the matter to Fair Trade Tribunal.
So please be very cautious of dealing with this agency if you have pets.

For tenants of this agency, please make sure to check if you have overpaid the rent after you vacated the apartment. They would NOT refund to you UNTIL you ask for it. It took them over a month and a chain of emails to follow up with them to get our $760 back. Also, they would charge you extra $50 without telling when they arrange cleaning or pest control on your behalf.

Watch out for this very indecent agency!!