IKEA Deutschland GmbH & Co KG Reviews

A dream for all Ikeans. The staff are very friendly and helpful.

From 1900 clock good chances that it is a little quieter.

Cheap furniture, but I can not stand the extra long way. Have IKEA never offered the DU.

Top customer service! Unfortunately, the faucet was forgotten when I delivered my kitchen, which was noticed by the fitter. After waiting 20 minutes at the service counter, my request was resolved within 5 minutes and I got a replacement! A complaint could not run better. Thank you IKEA!

Typically Ikea stop. You always go with more out of the shop than you actually wanted to buy. If you like Ikea, it is a nice shop with a large selection.

Best not on Saturday to Ikea. But during the week, the rush is bearable. In comparison to other (dusty) furniture stores, Ikea is simply very modern, also in terms of technology and processes. For example, you can inform yourself about the Internet over the Internet and thus does not drive into business for nothing.

Very full
Fast cash registers

Wide range of selection is available for a decent price.

Typical ikea, but very easy access and within 15 minutes of reach

Get all house old items at a very good price. Must visit before setting up new home.

Clear furniture store is a lot of good pieces but also a lot of bad you have to look carefully bissl pay more but you get quality synonymous the spahnpressplatten are not so good everything is broken quickly but the massive parts are already very well processed! Food is so good gives better but after a long shopping is also down! All in all, it's okay

Waiting time to pick up too long. Otherwise everything is ok.

The service hotline of IKEA is a joke !!! I have been trying for days to make an appointment for a kitchen planning. On email you get an automatic answer that the processing can take up to 4 weeks
On the phone: If you have struggled through the electronic program (and that's hard enough) you will eventually be connected to the service center with good luck. But nobody goes to the phone ""
Service Desert IKEA !!!

Covered parking available. Unfortunately mostly overcrowded and you have to search long or wait until you get a free parking.
A usual good Ikea. It's always fun to go through it again.

IKEA. You can not write about it ... Either you love it or you go to another furniture store

Good customer service, who knows Ikea knows what to get involved in

Today I bought a bed consisting of 4 packages. These were also issued to me at the goods issue. At home I had to realize then that one of the packages is double. An assembly is therefore no longer possible today and I have to go back tomorrow to complain about this and get the right, missing packages. Incomprehensible and more than annoying that the employee or the do not exactly check and give faulty goods to the customer. In addition to the repeated visit this not only annoying but also money and on top one night on the sofa.

Optimal to reach, excellent parking. The house is a bit bigger than the one in Innsbruck, which is equidistant for us.

I find everything here! Especially a big thank you to the curtain tailors!

As usual good offer, unfortunately logistics in need of improvement (elevators sometimes did not work, why are there no ramps that can be used with the shopping trolleys? Goods issue is totally overwhelmed and understaffed, which means 1 hour waiting time after waiting 30 minutes at the cash register)

Huge assortment, enough parking, good food in the restaurant. Everything was great

Quite full - but that's because of the type of shop - everything else very good - very nice staff

Ikea as always: Full and the items you want are not in stock

I think Ikea saves now. We got almost everything but a part. That's not bad. But why are only two coffers up. We had too much for the Express checkout.

Furniture is always cheaper, in price and, unfortunately, especially in quality. For example, Bedroom cabinets Pax no longer in real wood veneer, desk series Galant not so stable, etc.

Bring a lot of patience on Saturdays and don't forget even more time and a lot of motivation and endurance and strength and energy and the smile at the cash register.
Next time better buy a bus and not a 2 seater. Then I don't have to drive 3 times !!!!! Send note to woman !!!
Or simply order online from the couch and save at least 3 years of life.

Good for gathering system cabinets. Upper floors for selecting the furniture, 1st floor for shopping the furniture to noted shelf depots. Assembly works pretty fast after a bit of practice.

I love this place. There's a lot more to it than just candles and napkins ... especially just before Christmas!

Reasonable prices. Good options for fast housing solutions.

As an "old hand" in IKEA stores, I have some idea of how customers usually handle things. Here, however, I have already experienced the second time today, how bad this branch is led. No empathy for customer requirements, service concept zero. I'm really not that way, but due to the treatment of another customer, I have decided to make both this purchase and future either in Eching or Augsburg. It may be that I can not handle IKEA completely, but this branch certainly. Also, I realize that the management of this store will be no matter, but I personally it is better. Very clear recommendation: look for another shopping mall (Eching od Augsburg).

You can usually find what you are looking for and the food is delicious

Too many people... Was really overcrowded - but expected after lockout

Yesterday, the driveway and a third car park under the store was closed, which took a while to find a parking space. What I noticed in the furniture exhibition in comparison to the last time is that there are more and more sample rooms now even with sloping roof. We also ate again, price-performance fits here quite well. I was surprised that around 18 o'clock in the restaurant was very little going on and also at the cash registers were no longer long lines. Was inspiring again and a nice afternoon work.

My favorite Ikea store !! Clear, nice staff and great products.

Very unmotivated staff, not customer-friendly at all. I ordered a closet with service but the real nightmare started when waiting for the workmen. Words cannot describe the chaos I went through...
- No information when it should be delivered
- You cannot reach anyone via the hotline
- I was told that the construction was not booked despite the invoice listing it
- Nobody feels responsible for anything
Thank you Ikea for this awful experience. I will never forget this day

Furniture is beautiful! BUT WHEN IT'S ABOUT TO MAKE A COMPLAINT OR SOMETHING TO GIVE BACK, YOU MUST WAIT 2 HOURS FOR IT TO BE TAKEN. AS A SORRY, THERE IS ALWAYS ONLY TO HEAR THAT IT IS TOO LITTLE PERSONNEL !!! THE ALL THREE THERE IS THAT THE LITTLE WORKING DO ON THE SWITCH LET AS MUCH TIME QUATSCHEN WITH OTHERS WORKING WITH MANY HERE WITH CHILDREN HERE LONG WAITING TIME AND THIS IS DEHN EGAL ... that comes now not for the first time and despite complaints Do not do anything against it !!!!!!!!!!

Customer service from IKEA is an outrage. Never again IKEA

We bought some new furniture from Ikea. The delivery was agreed in the furniture store and the furniture already paid.
The day of delivery came. Unfortunately the forwarding company did not confirm the delivery date the day before. I have been there on time. The shipping company too, but without a call you were gone again. I tried to call, of course, no one ran it. So today the delivery could not take place. I had to make a new appointment, so take another day off to receive the delivery. The furniture came this time and should also be built. The sofa was for the fitters, with whom I unfortunately could not communicate, a challenge they did not manage. In addition, a part was missing, which had to be replenished by IKEA. The fitters left, leaving behind a half - and on top of that, a false couch. There was another team, which should build the beds and the closet. Communication is also difficult. The mechanics said, the closet is too big and does not fit and wanted to go. They got rude and shouted at my wife, a way I do not accept and tolerate. The construction process of my ordered and paid goods lasted over three weeks. A rude who seeks his equal. I called the IKEA hotline in Hofheim im Taunus. What can I say. Customer service at IKEA Germany simply does not exist. After endless attempts to reach an employee by phone, it finally worked out. When all employees are in conversation is simply hung up. Incredible. I then talked to a woman Ferl from customer service. This was really nice and could understand my displeasure absolutely. She gave me a complaint number. With this I should complain to Ikea after the construction was completed, at Ikea.
But before that, I had another episode with the furniture fitters from IKEA. There were two mechanics where I doubt that they have ever built this sofa. The team leader of our moving company, who came with our remaining furniture, had to assist the gentlemen so that the sofa could be set up. They would probably still be building today. It was not built properly, so that had to be reworked.
I finally lost my good mood and immediately wrote to the customer service. On average, the issue is dealt with within four days, so at least IKEA prides itself. After 16 days, an employee of the customer service in Hofheim / Taunus has registered. He flew over my email quickly, he said and can now reimburse me with the installation costs of the sofa in the amount of 29 euros. Wow IKEA that's what I call customer service. I tried to explain that I had to take a total of 3 days off for the excellent service provided by IKEA. I said I'm used to something different from IKEA in the US when it comes to customer service. He actually went in and offered 50 euros as compensation. That's his last offer. I asked him if he wanted to hug me. I gave the employee to understand that he should read the process in peace again and his supervisor then like to call me again.
I expect reasonable compensation from IKEA. That's where IKEA Germany likes to set an example at IKEA USA.

Wonderful furniture store, van rental service in collaboration with Hertz easy to book and cheap with the IKEA Family Card.

Good availability of goods, renting cheap vans. Well sorted and friendly staff! However, you should bring a lot of time on Saturdays ... no matter what you want to do ;-)

Busy shopping at the time and unfortunately restaurant closed

Very good corona pick-up service. I've never finished at Ikea so quickly. Respect!

The furniture display is great. Above all, I really like the new "rooms". Unfortunately, the restaurant cannot convince. The quality is moderate and the staff are not very friendly.

Customer service a joke ..
Last week (23.08., About 14:00) we were shopping at Ikea.
Among other things, we bought two pictures and two frames.
When invited to the car, we noticed that a picture is missing. However, according to the document, both pictures were settled. Then we returned to the cashier we paid. The saleswoman referred us to customer service.
We described the problem to the staff, to which they replied with indifference and disrespect, that the picture probably took someone else and that he could not do anything about it now.
For this situation was not even trying to find ways to solve, the staff present just hooked the issue uncompromising with the words "I can not do anything."
This has caused us a financial loss.
With their customer service, we are more than dissatisfied, we will buy in the future in any of your stores more, because we no longer want to offer such a "service".
Compensation would be the least, especially since the reimbursement of this amount for IKEA does not cause any significant damage, but for people living at the subsistence level there is a lot of money that is missing elsewhere.

Large selection and helpful staff, only the number of open Lassen is not always understandable for the customer.

It's an Ikea like any other, BUT I've never seen such dirty customer toilets. Unfortunately, I have often noticed.

Typically Ikea, but now overcrowded, the staff in the bedding department have no idea what you are doing.

My rating concerns the restaurant ...
I have not had such bad food for such high prices for a long time ....

Ikea stop. To make cheap furniture yourself. With Pax planner and on-site advice, e.g. the individual wardrobe is child's play. Assembling is as fun as Lego. After the 3rd body you already have routine and could probably start with Ikea in the furniture construction team

Thanks to a few shortcuts you can even get through reasonably quickly.
Otherwise, as IKEA just

Let me wait for an hour at the return switch (2 of 5 switches occupied, the third colleague then came and has incredible 20 minutes brews at two switches - first was probably not - to sign).

I'm currently in the middle of the move and wanted to return an original boxed kitchen cabinet and buy 5 wall cabinets. As it is in the move times, I have a receipt, which is currently not found. But the date (not even 2 weeks back) of the purchase, the exact purchase price, debiting my account, the Ikea Family card with which I had bought and a witness who was with the purchase.

No chance of returning, according to Ikea!

Well then, I have to know the exact purchase amount, the cash I paid (??) and the exact date. I had everything, no problem. Then half sentence to his colleague, who tells him that is only possible with complaints.

Why, please?

Then the statement that I myself with a copy of the proof of purchase, which could be created by Ikea itself, I have no right to return, because copies are not accepted.

Ikea does not accept his own copies? Well, there's a lot of trust internally in the store.

Anyway, that was my last purchase in a shop that allows his customers to open and used goods (including mattresses !!!) and that over 100 days, but me with an original packed part, Ikea Family Card and debit from my account Hour left around to then send me back home.

Ikea values customer satisfaction? Here the proof has just been provided!

This is not a store. It is a small town. If you enter and even if you don't buy anything and just walk it will take 40 mind to the exit. It took us 4 hours to check out everything in the store.

The surprising thing was that they have the DIY furniture's where you can buy runnings and fix it yourself. Have never seen such type so far.

Price is also considerably good.

Well to the store and the products you do not really need to write much now. Everyone has heard of this ominous Swedish furniture store, which presumably sells more hot dogs a day like all of Manhattan.

But what really stands out is the customer service. We had a complaint from an online order. The staff helped fast, friendly and extremely unbureaucratic.

Regular Ikea with all sections. Some of the staff speaks English. Especially in the kitchen section. It is fairly easy to get to with public transport.

Unfortunately, due to Corona, everything felt thinned out from the presentation. This also leads to a loss of inspiration from the exhibition. Everything slowed down. Employees always polite and helpful.