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Use to be a great software company, unfortunately ...

Use to be a great software company, unfortunately they have gone downhill of late. Software (Webstorm) has become bloated and unresponsive.. and just plain expensive.

Customer service is slow and practically non-existent.

There are plenty of free development software packages out there now.

For a company that develops software for other dev...

For a company that develops software for other developers I'd expect a clear roadmap per product with possible repo's to contribute to as dev. You could at least support @SuperBuilder in your Lombok plugin, the feature has been requested for more than a year ago for a mainstream dependency.