Hyatt Regency Hotel St. Louis Reviews

Great Place to Stay.. Nice and Clean!!! Its just the parking

Very nice and clean banquet. The servers could have been nicer tho.

The hotel is very nice and the people are awesome. Blessed their hearts. We are coming back.

Nice location. Great view of the arch. Parking should be free, just a thought. And in the same building when you're paying to stay there. Other than that, it's a nice place.

Beautifully remodeled since previous owners had event there service was efficient

Parking $39/night or you can park at the other lot which is always full...Breakfast $20 per person. Beds are like sleeping on a concrete slab with a $10 mattress topper from Kohl s. Severely congested in the entrance. Can easily hear people above and next to you. Hands down the worst $130 a night I ve bet spent. I will absolutely never return here.

Most awesome hotel I've been in lately. Only draw back was in the pump house bar, the bigger waitress was very very very rude and lazy. Erika, I believe was her name, was fantastic. Valets awesome

Great place but could use better lighting in the lobby area.

Amazing service! Rooms were so comfortable and had a great view of the arch!

Nice hotel. Was there for the FIRST world championship, and they handled the large number of people well.

Rooms were nice and clean, only 3 pillows to a bed (would have preferred 4). Nice spacious bathroom, extra sink outside of bathroom.

Brewhouse restaurant is great! Get the pulled pork nachos, they are amazing.

Went to the Hyatt for a local event. The food was great!

View was unbelievable. Everything was top notch, including service.

Not impressed. Very expensive and no special treatment at all. 30.00 day to park. Gift shop only open about 25 minutes every hour. Halls to room and entrance has no heat. 4.00 for a small water in room which we had to drink because refrigeration in room froze our drinks and they exploded. Brewhouse bar and restaurant inside was nice and fun.

Nice Hyatt property, attentive staff. Central to everything downtown.

GREAT location and room. Staff was courteous. Will visit again.

Hadn't been back in years. Sadly, somewhat "bonbed" out. Obviously an attempt to renovate.....but with retail stores in the current disappearing mode, highly unlikely that there will be tenants. So sad!!

Great location, facilities, and staff. I would definitely stay there again.

This is the only hotel I've ever been charged to park at. They want $30 to park in their own garage. That was mentioned absolutely nowhere as we were booking the room. Such a complete joke.

We went to dinner at Ruths Chris. Was amazing as always.

Being next to the arch and in the middle of downtown is great. Rooms were clean, staff was friendly, and the bed was comfortable.

Love this place! Housekeeping is wonderful as well as the front desk personnel and the people that set-up the meals. I am a repeat customer and will continue to be one in the future.

We will definitely be booking this hotel again. It exceeded our expectations by far! The arch was literally out the front door!

Great location, right at the arch, amazing views, friendly staff, great experience

Great location but could use some interior update and better customer service

The staff was very helpful, the rooms very comfortable and clean. Very very close to the st. Louis Arch.

Staff was friendly and the views were great. The walk from elevators to the rooms were long? Weird.

The room was great, the staff was very professional, and the location was perfect. The only complaint I have is the breakfast is entirely over priced.

I book a room in the Executive suite at the Hyatt downtown Stl price shown roughly $230.... after taxes and fees it came to roughly $280 at the time of booking.... when I arrived at the Hyatt I was charged $330 for the room ... I called the front desk and was informed that they charge $40 upfront for parking and a extra $50 at arrival for deposit. I was told the $50 would be returned to me within 5 to 7 business days ... when I first arrived I was told I was unable to park in the garage because of a function that was going on inside..
I will not be booking with the Hyatt downtown stl ever again.

Absolutely beautiful. The room was breathtaking. The staff was so friendly and accommodating. The Brew House was delicious. What a wonderful stay

Very good location. Two bars and a restaurant. Their self parking is always full............. So you will get caught paying 40 dollars each time they valet your car. There are nearby parking garages but I didn't feel like leaving my car there....

They provided a shaving kit very quickly when I asked and the room was very clean. I used hotwire and got a super great deal.

Very close to the arch, comfortable beds, clean. Wish there was a pool though

Room was great, clean and comfortable! Valet parking ( which was our only choice) and getting our car back was expensive, very slow and not organized.

Well run full service well-appointed hotel as you would expect from Hyatt. I did find room cleaning to leave something to be desired. I noticed that it's a dirt I saw on the floor remained on the floor for 3 days and the resupply with soap and toiletries was spotty. One day I got bath soap one day I didn't; one day I got coffee creamer one day I didn't. Otherwise very nice hotel with the best location in St Louis & views of the Waterfront and the Arch.

For a Sunday afternoon, the check in process went incredibly fast. The young lady at the front desk was incredibly helpful and friendly, and provided plenty of dining and sightseeing recommendations around the city. The checkout process the next day was just as quick, only taking about a minute to take care of everything. We did not check out any of the restaurants within the hotel, and the FedEx location had a friendly staff, but not the greatest at wrapping/packing an item I needed to ship back home.

The room we stayed in was a Deluxe and it had more than enough space. The bathroom was nice, but without a ventilation system, it got extremely foggy in a hurry while the shower was running. The bed was comfortable, but not as soft as I was expecting. The air conditioning took quite a while to kick on, stay on, and actually cool down the room, but when it did, it was nice and cold in there.

Given the right price, I would stay here again. However, after talking to a few other out-of-towners, they mentioned their downtown hotels were really nice for a cheaper price. I'll give other places a try first, then maybe come back here again.

Stayed here with my family on a vacation trip in the summertime. Enjoyable and unique experience. Staff was extremely pleasant and offered high quality service. The suite rooms were clean, organized, and offered a lot of privacy for four adults, two of which had a baby, and also two teens. There was a breakfast bar, which was not included in the price, but did include a huge variety of food, but nothing more than the usual staples. There were menu options outside of the breakfast bar that were of better quality. The restaurant had a good relaxing atmosphere. The restaurant staff was just as professional and pleasant as the hotel staff. The pool was located on the rooftop and included a spectacular view of the arch and the St Louis skyline. There is also a fully equipped business center and a fitness center. This hotel is just minutes away from all the local hotspots that you won't want to miss on your visit to St. Louis.

Attended a conference here. Nice hotel and located right by the arch.

View was absolutely perfect, staff was all very nice and everything was comfortable. Would definitely stay here again when I return to st Louis.

Phenomenally clean, up to date and everyone is insanely helpful and nice. I really am enjoying my stay here. As this is a business trip, having a great room for working sure helps and the two restaurants onsite allow me to have choices at the end of the day without having to venture out. Highly recommend!

Great location immediately across the highway from the Arch. Just wish I wasn't attending meetings all day in the ballrooms so that I could have taken advantage of it.

The rooms have recently been renovated. Feels extremely luxurious.

Small rooms. Was promised adjoining rooms and wasn't available when we checked in late at night with sleeping children :(

Nice accommodations close to the ball park. Great breakfast, nice amenities at great price. View of the arch is spectacular.

Very slow, poor room service for such a high-end hotel chain. We asked for extra shampoo and waited an hour for it. They dont even bother to hide that the bottles water in the room that they charge 4.00 for is cheap Nestle brand.

I just added a star because they credited us for the Club fees. It's all still true but they did right by us. I'd try it again now. The rest is the original review.

Nice location...but...
Lobby bar had no table service. Terrible for a place of this class. At 4pm the club lounge was unstaffed. There were stale cookies and the other snacks were depleted. The coffee machine didn't work. There were not even stale cookies between 415 and 5pm. The first front desk person gave us no credit for this lapse. The second one offered us a $25 credit. It wasn't on the bill. Still isn't. I paid whatever extra it was for club lounge and basically got hassle instead of club level accommodations. This is nothing like what I am accustomed to with Ritz or Marriott properties. $39 for valet parking with no other options and NO NOTICE of it when reserving when you have your own garage is nuts. So, No...not very happy.
Also the TINY valet line is ridiculous for this place. We waited 10 minutes just to get out of the car.
Great location, Clean rooms. Most of the staff was nice but I would not stay here again probably.

Beautiful place with superb service and professional staff .

Stayed here overnight right before Thanksgiving. Fantastic location which made spending time at the Gateway Arch National Park convenient. Good dining options within walking distance. Very friendly staff. Room was clean and quiet with partial view of Arch. Only downside is they allow dogs and someone let their dog use the bathroom in the hall.

We only ate at Chris Ruth's but it was delicious! Best steak of my life!

Wonderful room in the Hyatt Regency St Louis at The Arch. The hotel has both a Starbucks and Ruth Chris on site. It is located extremely close to the Arch itself. The rooms are very spacious. See pics of Room 1155. The hotel is a straight shot from the airport (about a 20 minute drive/ride).

It was a nice hotel, the rooms look like they have been updated and include the staycast. It is only a 2 minute walk to the Arch. Valet was $40/night with in and out privileges that was really easy to use. Only issue I had was that the hallway always smelled like cigarettes or pot.

The rooms are small and the bathroom could have used a more detailed cleaning. I was charged for items that I did not consume during my stay. While, the charges were eventually removed, during the course of my conversation with the staff, I was condescended to and given no apologies for the error or subsequent rudeness. When I wrote an email to management, I received a less than enthusiastic response. I would advise anyone visiting St. Louis to book elsewhere.

Parking was a joke! Lot was full so we had to park down the street. The beds were horrible. Location was great.

Very nice and accommodating enjoyed my stay, will come back

Amazing place. Once you make your arrangement they email you asking if there is anything they could do to make your stay better. We requested the highest floor we could get with our arch view and recieved the second to the top. View was amazing. Bed comfy and clean. Room was clean as Well. Floors area bit of a maze to me, but by the 3rd. Trip to the vending machine had my way.