Hyatt Lost Pines Reviews

The grounds were very nice and well kept. The rooms were spacious,and there were plenty of activities around the resort. We had a really great time and would recommend it.

The property here is gorgeous, the swimming pool, spa, everything is well appointed. The room is spacious, well arranged and clean. I used the tea maker, I used the refrigerator. I would have loved a bigger tub. However, I could go to the spa too for an out door hot tub, along with sauna, wet and or dry. All of which I did, along with a massage. It may not be the most luxurious room but for the price and how well appointed my room was, it gets 5 stars. I also love all the infused fruit water for guest!

Terrible. They have not kept this place up since COVID. Most of the staff was not friendly. Everything was way overpriced. Spa services were terrible. Would NOT stay here again.

Absolutely breathtaking views,great place for families, customer service impeccable 2nd visit as great and welcoming as the last.

This place is beautiful! With exception of some of the bar wait staff it would have gotten 5 stars. Even though they had plenty of servers on hand, the service was terrible in Shellers. Everything else was fantastic!

Beautiful, relaxing, accommodating, FUN, Family Oriented Lazy River, Swimming pools, spas, horseback riding, bicycling, zip lining, canoe/kayak rentals, hiking, and the finest dining of most Hyatt's. Evening outdoor festivities, s'more's by the fire, live music often, indoor games of billiards, ping pong and a plethora of action packed memories to make at this special place!!!

Beautiful place gorgeous river and grounds are immaculate. Staff is friendly and helpful. Just wish there was more information on room service, parking cost and other items offered.

Excellent accommodations, great breakfast, so so dinner.

Went for brunch and to swim at the pool. The amenities are amazing and the rooms are beautiful

A family trip with 2 kids (2 and 4). They loved activities and swimming pool.

Amazing grounds, food and amenities. Although I attended for a networking / social function, I would definitely plan to return with my family.

Was quite busy, which I believe was the reason for the slow service. Food was delicious and dessert was especially enjoyed.

Such a wonderful stay, great people, great food, great place.

I love coming here, so many different things to do while in here and never have to leave the resort. It's a great place to relax and get in touch with nature.

Magnificent resort, service A1, lots to do in the summer.

Big beautiful resort. They offer a lot of activities but we were not able to try them out.

One negative is the food options are not great

Wonderful resort! Stayed here with a group of girlfriends and had the absolute best time. The bar service to the pool was fabulous and the staff are all so friendly. 10/10 recommend the iced vanillas lattes at the brunch restaurant (can't think of the name!). Thank you for a beautiful and relaxing vacation.

Clean super friendly and a bunch of activities. The only downside is distance from everything and cell service isn't great.

You can never get enough of this place .. welcoming and relaxing!! The rooms are so comfortable and spacious!!

Beautiful property, great attentive staff. Your family will love this place!

The fireplace area is a lifesaver for when it gets REALLY COLD. Sometimes it gets cold, and warming up by the fire is heavenly. Also Santa's nice.

The experience and service was what it needed to be for the price of the resort and amenities. They did not fall short. Thank you all for the memories.

UPDATE...Hyatt Lost Pines has made no attempt to make things right or provide explanations for all the issues. I did reach out to them twice and no response, nothing. Instead they leave these generic comments on all the negative reviews but don t try to actually correct the issues. Seems they don t need or care about repeat customers. There are many other similar resorts that are not Hyatt that we will happily choose over them. I ll be avoiding Hyatt in general since this is our 2nd awful experience with a Hyatt hotel. They are not up to the standards you would expect from Hyatt.

Just finished a 1 night stay and have to say I m very dissatisfied with our stay and the level of customer service here. Upon checkin asked if it would be an issue to add a night to our stay and was told no problem they had plenty of availability. Get to our room which was a very long walk but nice view/location to pool and pond. There was hair and what looked like blood in the tub. Called to let them know and got moved to a different room about 20 minutes later. The renovated rooms are nice and very spacious which was nice. In the morning I called to add another night and was told they were sold out of our rooms and we would have to move rooms again. I don t understand why they moved us to a room that wasn t available after I asked if we could stay 2 nights? The manager didn t seem to care or try to accommodate us after expressing our issues/concerns, we got offered a late checkout instead since we didn t feel comfortable switching rooms again. With Covid, they shouldn t expect their guests to move rooms 3 times, that isn t practicing safety. Masks and social distancing are not being enforced, plenty of guests not wearing them walking around inside hotel/hallways. Employees wearing them under their nose. The pool is very small, shallow, and grossly hot. The lazy river is nice but dirty. Lots of dead bugs and leaves. Was told pool restaurant was open until 6pm, they made an announcement at 3pm for last call for food so they left us 1 option for dinner and it was so overpriced, small portions, and slow service. The s mores were nice for the kids but people crowd around the fire pits without masks so it was uncomfortable. Family movies every night but they should notify guests if they change the location. We stood around waiting at the location provided and nothing, asked an employee and told must have been cancelled. Went to front desk and told moved locations so we missed the first 20-30 minutes. Our favorite part was the fishing pond but they don t sell bait, I wish they would since it s supposed to be one of the amenities. The nature is really pretty, we did see a couple deer but be aware the wasps are really bad. They are swarming everything and everywhere, there are nests all around the lazy river and even outside the patio to our room. Bike trails are paved but very short, only took 10 minutes to finish the entire trail. Definitely not what we expected, very disappointed in the level of service and the amenities that are offered right now at the high prices.

I have been very impressed with the Lost Pines resort so far. Everything has been very fun. The food is good (even if overpriced), the grounds are beautiful, and there's a ton of stuff to do. I could definitely see myself coming here with the family to spend a nice long weekend. Only complaint is the outdated bathroom. The shower literally has pieces falling off the wall. Water pressure was also terrible. Great toiletries though! The people are also wonderful.

Love this place. Out of the city, peaceful, and fun.

Absolutely amazing! Tons of family activities for families from 2 to 20 in size. Great golf course and food...amazing! Staff. Amazing..

Excellent rooms, excellent customer service and I love the free areas for clients and children ... magnificently

Beautiful hotel with lots of built-in activities and attractions. Nice restaurants on site do you don't have to really leave the hotel and the service was great wherever we went.

Definitely want to return with more family.

Stayed here for a girl's weekend and it was fabulous. The spa treatments were amazing and there was lots of room to roam around at the resort. Lots of kids and families there but never felt overwhelmed by them thanks to all the space. Room was clean and very cool in hot weather. Lovely amenities and friendly staff. Food was subpar but decent. You can bring snacks and food as each room as a mini-fridge. Will definitely come back again with the girls and my family.

A great getaway for a houstonian. Great family resort. Great golf.

Great resort with plenty of amenities. Staff was very attentive to our conference needs.

Courteous staff, very clean rooms and the food was excellent!

I played a great round of golf at Wolfdancer. Very happy with course conditions and amenities

There is great food at Cafe. The staff are nice. The rooms are good, but no washing machine. Good location. I am definitely returning

Fabulous location and beautiful scenery; great for families or a romantic getaway. Stories fine dining is delicious and Firewheel is great for breakfast and families.

Beautiful place! The staff was very attentive, and the spa is amazing. Our room was very clean as well. I wish we could've stayed more than one night.

Beautiful drive to the place, nice accommodations, but also on the expensive side too.

Love this place but cant no alcohol after 12 so bring plenty with u

Location was a nice getaway from the city of Austin while also being such a short drive away. Surrounded by trees and small pieces of farm land so, the scenery is nice and gives off strong Texas vibes. Spent most of my time outside with the outdoor bartender that made great tasting margaritas that weren't bogged down by so much sugar. Overall great experience here

Perfect getaway for the whole family. Just got back from a family outdoor movie at the amphitheatre to close out the perfect day. The pool alone is worth the trip, you'll have memories for a lifetime.

I love this place it is just awsome im speach less how much I love this place..... its awsome and im only 10

The room was great and the staff was very nice. I had to go back to my car at night because I forgot something in the car and on my way there a staff worker kindly asked me if I needed a lift to my car in her golf cart. She even waited with me at my car to give me a return lift back. I was really happy with the staff there.

Business meeting was held at this hotel. It is located far from the airport, and was inconvenient. There are two Hyatt Regency hotels in this area, cab driver took me to the one in downtown. If you take a taxi, make sure to say Lost Pine.

So peaceful back in the woods out of the way retreat. The food here is delicious.

Fun for adults and kids. My kid loved the lazy river, the game room, and the comfortable areas to hang out in the lobby.

We stay here all summers. It is an ideal place for families and for reunions. We love.

A bit expensive but worth it. Very quiet & relaxing. Some of the room decor is a bit tacky but the suite is spotlessly clean.

Nice resort. Very big and the room was comfortable and spacious. The pool was huge and lazy river looked neat although I didnt get to go in. Food was also very good.

Great food served buffet style for meetings although they ran out of items. The bar has a small selection of draft beers, including pecan Porter. Smores are free nightly alongside a huge fire pit. Kayaking is only off-site but nearby, being 10-15 minutes away.

Great award ceremony seemed like a great place to be employed.

My husband and I love the Hyatt Lost Pines! It's a beautiful resort, surrounded by nature, that offers a lot to do, especially as a family. Swimming, biking, kayaking, horseback riding, fishing, airboat rides...and fireside s'mores at night, it's a great adventure!

Serene and relaxing atmosphere away from city. Great scenery and cordisl and helpful staff; especially valet and parking assistants. Great food too.

Victoria was amazing at the front desk as I called and she took perfect care of US! This is what it is all about folks, We enjoyed the pool, our room and had an amazing time for our day away from Houston, You could be in Hawaii or ceder creek!
Thanks again Hyatt employees like Victoria are the hallmark of a great stay!

We went to the Thanksgiving dinner buffer, which including the embedded gratuity charge, came out to be over $70/person. The food was okay, but nothing was hot, the staff seemed annoyed to be there, and the lavishly displayed dessert tables offered mediocre desserts. The gratuity apparently was to cover a minimum-wage employee to visit our table 2 or 3 times to clear dishes. What a royal waste of time, money, and space in my stomach.

Very nice, off the beaten path and quiet. I would go back.

Thanksgiving brunch had some great seafood and the best prime rib I've had in many years. The rest of the plentiful offerings had some issues, but still edible. Odd thing was noticeable lack of training of many staff members. I have to use a cane for balance and counted more than six times that a staff person bumped me out of their way with a "excuse me" trailing in their wake. Really needed the cane then to stay upright.

This place is great we like to stay here and then head over to Pine Forest golf course and be on the river in Bastrop

Had a great time at the resort, however, we chose to valet and our iPad was stolen from our car. Turned a great trip into an awful one very quickly!

Great experience, meeting rooms were great. Service was awesome. My room was nice, clean and comfortable

Absolutely magical...every time! This was a much needed getaway during these crazy (confined) times. We decided to head out for some fun on the lazy river and laughter with our kiddos. Lost Pines did not disappoint. Gorgeous property, exemplary staff, not crowed, clean, fun activities....we did not want to leave! Thank you for helping us make another memorable family trip for the books!

Atended a conference here for work, everything was extremely nice and all staff were helpful. Did not get a chance to explore the 400+ acres much, but i will definitely be going back to do alot of the many recreational activities available.

We were just visiting and enjoying the place! There is quite a bit of property and lots of paved trails through lush vegetation (forest or jungle-like). Also humingbird and butterfly refuges. And some long horn steers and other animals as well. Don't forget lazy river, wading pools, shooting water streams (fountain playground) and swimming pool. Lots of interesting outdoor stuff.

The horseback riding, archery, and tomahawk throwing was excellent. And the fishing was stellar.

Played golf here, course was in ok shape. Food is way over priced.