Anthony Jordan Health Center Review

Terrible experience!! I went to Anthony Jordan Health Center (referred by a friend) as a new patient. The treatment was fair, the doctors called me in after about a 45 minute wait. There were about 4 other people in the waiting room. The scale they used to weigh me must have been from the 60s. The doctor who saw me barely spoke proper English. I felt extremely uncomfortable through the entire visit. Minutes after I left there I received a various texts from someone who had claimed to meet me in the waiting room at this facility, asking me personal questions, if I was married etc. Long story short my information was compromised.I proceeded to call the director of the clinic which was a complete waste of time I was transferred to a dead end line which hung up on me each time. This was not a pleasant experience. I wouldn't recommend this place to anyone.That was my first and last time there.

I WAS TRYING TO FIND A WAY TO ADD ANOTHER COMMENT BUT ALL I COULD FIND WAS HOW TO ADD TO AN EXISTING COMMENT THIS MORNING. IN ANY CASE, I SPOKE WITH A MANAGER AT THE DENTAL OFFICE AND WAS COMPLETELY SATISFIED WITH THE CONVERSATION WE HAD. IT WAS A MISUNDERSTANDING WITH ME MISSING THE APPOINTMENT AND BOTH SHE AND I APOLOGIZED FOR WHAT HAPPENED. I'VE BEEN RESCHEDULED AND WILL CONTINUE TO BE A PATIENT. You should have a 1/2 star for choosing! The office on Genesee Street Dental Office is ridiculous. They gave me a temporary filling the first week of November 2017 and it's still there. They keep saying it's fine, we'll work on the other things first although it was supposed to only last 30 days. Then on 3 separate occasions, I came for the appointment THEY scheduled and they say "oh, we don't see anything in the schedule for you"!! Are you kidding me?! why would I take a day off work to come and have teeth pulled on a day that I just made up??? The tooth that has to be removed has been hurting and I expressly said I need this tooth to come out now because it's bothering me. They said "of course, of course" but when I call to confirm, the front desk says "oh we don't have you in here"..again! I'm done with this office. I have issues with the dental professionals but also, or MAINLY with the front desk. They are incompetent and need to be replaced IMMEDIATELY. In the meantime, I'll find another dentist to finish the work they started.

Went for the very first time to the urgent care dept. Clean building over all. Very small sitting area. Professional receptionist, security personell need to be trained in costumer service and hospitality, and security measures withing a hospital setting. During the waiting time the security guard was just chatting with a friend on his personal cell phone viewing non work related videos and playing music. I dont know in this facility, but every where else it is prohibited to use personal cellphones due to HIPPA laws and other security measures. If our safety depended on that person were all screwed. Enough of the bad... They were prompt and to the point with the medical visit.

went to the office got lab work done got RX for stomach need refill at a new address they have not called it in for over a week I'm in all kinds of pain I would not recomend this place for anything they do not care at all. Would love to find a lawer to sue them for incompent care.

I took my 93 year old uncle there tonight, thumbs up for the fast service on getting us into a room. 2.5 hrs later no Dr., no one coming in to say sorry that the Dr. Is running behind, no communication. The LPN is exceptional. Did not like this place.

The worst. I've been trying to get a pescription refilled for 3 weeks and can't get a hold of anyone. It's impossible to get an appointment and when you are there, staff is rude and unprofessional. you're better off going to UR Medicine

They take too long when it comes to filling out paper work for welfare.

Phone calls not getting threw from call center to.hudson phones are being hung up trying to contact dental, no answer , for nothing can't keep this operation going..Just received a call from jordoan dental manager( isheaw) she said because I made a review about operations very rude to me kept using the word in neg manner Sir .Very impatient with me about emergency walk-in all I was trying to make app this morning..now all this goes on ...what happen to Jordon ...anger manament needed

45 min wait just to be seen. Appointment was mad two weeks prior and on top of it all we were the only patient

Their interview process is quite lengthy because they are looking for individuals that will stay long term which is great practice. What's not
professional is to lead you to believe you have gotten the job including when can you start, to have the rug pulled out from under you and we are not interested in you. "We filled the position with someone else" but the same day they repost the position on Indeed. Dishonest hiring practices may be why people don't stay there. After 30 years of work I have never seen such a process. Be careful of applying here, unless,you like to be lied to.

The dental department always takes forever no matter how early you get here. Now with the Covid situation they have been very strict on how you get there in time because you will loose the appointment and there is no grace period. and still make you wait after your appointment which makes no sense.

Terrible experience not a place to get fair treatment especially if you are a black or white person .to many Hispanics working there and they only cater to there own kind Ethnic nepotism is extremely high in this facility I been coming here for years and it's getting worse and nobody is doing anything about it despite the fact people have been complaining about it . The Spanish secretaries when they see you are not Hispanic they frown upon you and act like they don't see you waiting in line . They like to argue but when you talk back they act like they don't understand English. Bottom line the dentist s and the doctors are great but the Hispanic workers are under qualified and terrible.

Denal department: Shanda is very professional and returns calls quickly. Positive attitude and courteous.

Worse customer service !!!! I m reporting to better business bureau ASAP

This isn't a real doctors office! They don't even have real facilities and don't even fill prescriptions! They pretend to be a real doctors office but are not! You are wasting your time and your health here! They don't do the things a doctors office is supposed to do!

I hate this place! They are very slow, never have enough staff. You'll be waiting an hour or more after your scheduled appointment. It never fails
HORRIBLE HORRIBLE HORRIBLE!!! Don't waste your time!

Why am I receiving a bill for covid testing when its clearly free. If I knew I was gonna be charged 204 dollars I never would of stepped foot in your place
Update they called immediately to tell me im all covered so now they get 5 stars cuz the visit was fast and painless

I was terrified, moving back to Rochester, of the search for a new dentist. This place removed all my fears! The hygenist and receptionist were so sweet and helpful! I had a fill in dentist because the regular ones weren't there that week. The first time they saw me was going in for an emergency appointment. I was having this awaful pain on the right side of my mouth. Couldn't pinpoint exactly where the pain was for them but they looked around and did x rays and found I had three teeth that need root canals! Something my last dentist never brought up....
They took thier time with me and helped me calm down. I hate getting x rays but the hygenist tried something new with me to help me stop my over sensitive gag reflex from acting up. Never went easier! The amount of pain I was in was making me (obviously and understandably) very anxious. This staff is obviously trained to deal with people like that.
5 stars always! Glad I'm a patient here!

The only thing sometimes you got to wait a lot for appointment

Your Covid Hotline number does not work and I can never get an actual person on the phone. It's been over 72 hours and I still have not gotten my results. I need to know if I'm able to return to work or not.

I would like to congratulate all the people who work in this place for organizing, educating and cleaning. Thank you very much Dr Justin Cherubim for your care. Everyone are wonderful this place.

I saw Melanie Murphy at Kennedy Towers on Plymouth Ave. She wanted to put me on medications for a diagnosis she knew nothing about, couldn't and refused to explain. She couldn't tell me any common causes, any other options other than some medication she already had in mind. When I inquired more, she stated that she only treats patients, she's not a specialist. Yet she wanted to treat me for a diagnosis I hadn't even been examined for, not to mention she stated herself she knew nothing about it. I made it clear to her that I can't make a decision until I know more information about this diagnosis. She said she's going to refer me to the specialist. I complained about the lack of available information. I asked why don't they have any information to hand and that's when she offered me a 7 page printout concerning the particular sickness.(Which I couldn't get until after my appointment) Why did I have to go through all of that to get information? Also, I read the papers and got all the questions I needed. Why couldn't my doctor had just said these things or offered them the first time?

Dentist staff are the best ... From front desk staff to dentist ,assistant all love u guys keep up the great work

I Love jordan health center it the best seen my frist child was born

The entire experience was great 3 visits and the staff and clients were cheerful and professional. Had 5 fillings and the least pain ever, and very quick. I recommend the Holland Avenue facility excellent -- Thank you.

Genetics are not my friend, terrible teeth, need partials. This is year 2 that I'm visiting them. Staff consistently friendly and professional. They'er doing a great job. The pharmacy is also excellent and pleasant again 2018 -- thank you

Have called several time just to be hung up on before anything could be said horrible service at that

I dislike the location but I out up with it since I like the staff.

Upon my intitial visit as a new patient who was seeking help for my chemical dependency related issues it was more then suitable for a person who had been to verious other places seeking help but had failed,due to relapse or insurance issues.I was pleased to be admitted into the program with my history of failed attempts at addressing my addiction.The intake personal was very aware of my present an past problems with treatment but they still gave me the opertunity to take advantage of their sevices which was ultimatily up to me if I was going to make my experiance as a patient at their health services facility a good one or bad one.

Bitter sweet. Im in a lot of pain an it's hard to get through to make an appointment with my provider

I went there as a child and now as an adult I work there.

The dental department sucks really bad. You call no one answers and then you leave a message and no one returns your call. Need of new staff or close down. Is really a pain to have to call and receive no answer. When you do go your in line and the secretaries in the front are just talking about their personal lifes instead of taking care of their patients.

NEEDS TO BE SHUT DOWN, Ignorant people work there well (ob/gyn) department. They never answer the phone. Even the triage nurses who I'd supposed to be an after hours nurse or on call. To top of all that they don't return phone calls so I DO NOT RECOMMEND THIS PLACE TO ANYONE WHO IS PREGNANT!!!

They diagnose without knowing what is going on.. gives medicine for problems we are not having. My doctor is very nice but she still hasn't figured it out.

I had an appointment the staff was extremely nice, patient & all around respectful and frendly. However, my bp was sky rocket at the office in which I am very aware of " white coat syndrome" since i normally have hypertension and it will go up maybe 10 degrees. But over a year my bp has been 120/73 in that range taken everyday at home without the lisinopril. So how did I get there and I just taken it at home and it was 120/70 and their bp machine was reading 193/93 I believe. I said this is incorrect take it again, it was lowered by 30 degrees but still not my normal bp reading from home.
So I go home and take a lisinopril the doc prescribed and after an hour the bp reading was 92/63 very very low and i felt light-headed. My advice to their medical profession team is to get new up-to-date accurate bp machines because if I left home with a normal bp the reading perhaps it should have gone up slightly but not drastically. So basically I am not going to risk taking a prescription if it is making my bp dangerously low. For this reason I have switched clinics and found an actual primary care doctor not an assistant or np.
I cannot trust innacurate bp machines with my health. I know my normal readings for over a year without the meds and its NOT 193/93

Tried calling the Main number at least 7 times and it keeps hanging up. Called and got in touch withIT and of course they call within and the phone worked. It's calling from your cellphone and the line doesn't connect. How are you to get in touch with your Primary doctor or get referrals?? Covd-19 isn't stopping the way the system is still supposed to work for the Health Care System!!

I went as an emergency patient in Dental 1st timer..I had a tooth that needed to be extracted.. receptionist was very nice they said that I could b seen that day...my wait was short which was good...they took my weight,bld pressure n xray ...when Doctor(Lee) came in she looked @ my tooth n said she will NOT b pullin tooth on that day..I asked why not n she really didn't give me an explanation..I asked did I have infection..she said no..so i was like..I'm in pain n need tooth pulled n that receptionist said they can pull today..Doc told me that receptionist only do front end stuff n r not the doctors...she also told me that I need to make appt n next appt would b Nov6th..well that was unexceptable..so I went bck up to receptionist who thought I got the tooth pulled..I told her Doc won't pull n I need someone that will..she was very surprised tooth wasnt pulled..well she told me @ that time I need to make appt...I said i need a different Doc...so I made an appt for the following week..I get to the appt n was told that my new Doc had an emergency n not in tha building..I didn't receive a call to let me kno Doc not in...so seein that it was within walk in hours..I say can I see next Doc available..I was told NO...needed to make another appt n next avail was 2wks away now @this time...my tooth had broken n I was in extreme pain...so I did make appt but when I made it to parking lot I made a phone call to next dentist @RGH n they made me an appointment that same day 30min away so I went str8 there n got the relief I was lookin for..they pulled that bad tooth so after that appt I decided to do my business w them in their new state of the art facility so for the last 2 days I have been calling Jordan to cancel my appts n haven't been able to reach a live receptionist just a recording that says leave a message...well I left 2 messages let them kno to give me a call n as of 3 days later...no call...I even called today...lol answer machine again smh...another thing is ...u have to go thru run around on the phone just to get to the dentistry dept...I asked for their personal extension...I was told...only in house extension ..man o man...bad business n I will never recommend anyone or go their again!!! Thanx 4 this forum

I have been with them since 2005 I love the service in get. I miss Donna Berton so much she was my on for all 6 of my kids love ajh