Humane Society Silicon Valley Reviews

Adopted a pet that was on medication, but they weren't honest when it came to how much it was really going to actually cost me. But the is an industry problem. All the adoption places, I have dealt with over the years always lie a lot, to give them a home. So always think about a potential pet very carefully. And make your devisions by your intuition.

Really nice facility. Great customer service. We got our puppy there and he came with vaccinations and training lessons and one year of micro chip lost service.

I love this place. Our family has enlarged our family with HSSV. The training facilities and staff are amazing. You can adopt a dog, cat, or a rabbit. You can buy pet supplies in the shop. There is a veterinarian facility on site for all of the vaccines and spay/neuter. Every one that works here loves their jobs

Fantastic facility, and staff. They made the adoption process easy. They also gave us the the information we needed to ensure our new kittens were healthy, happy and clean.

Took the ferals here for the trap neutered and release (TnR) program. If you have feral cats issues in your community, this is the place to go to. Free and friendly service to Santa Clara County residents including spayed/neuter, vaccines, deworm and deflea on feral cats. Stabilize the feral population by stopping breeding.

Whenever my dog needs help that is my favorite place because the staff is very friendly I like the service they give.

Please support them if you can. This is Bella, a foster my friend and I had...

Had to put our dog down today the entire process was made easier with the help of the staff. Thank you all for your help

Got my dog Jackson from here and my roommates just got their other dog from here as well! it's great place that really cares for their animals and wants to see them all get adopted.

We bought cat from here, it is very shy ,we sat 1 hour with him make him freind, 2 hours after we buy all item what cat needed & bring with along cat.

Everyone is verry friendly and knowledgeable on every species of pet they have. Most people are volunteers and want to be their. They helped us pick out a dog and let us look at and meet as many as we wanted to. They also have specials and deals a lot making it easy for anyone to adopt a dog or cat.

Adopted both of my kittens there 5 years ago! The staff is so helpful and friendly.

Excellent job on my dog. Very thankful to these people who work there! God bless this society!

Very arrogant, and thinks that all of the people overwhelm them. They said that they have a waiting list of 500+, but the number of people never shrink. The process should be accelerated then, not stopping.

Very helpful! Affordable care for pets and great walk in times/access throughout the week

Got all my Chihuahuas fixed and all their shots for free because I live in the 95127.. it was a fast simple easy process and the staff is great

lots of options for any kind pet lovers.adoptions to dog day outs.staff here are so welcoming and friendly.

Very clean and well organized adoption center for cats, dogs and rabbits.
They've got an outdoor gated area for dogs to run around and acclimated with protential owners.

Nice facility.
Friendly staff.

We took our puppy to here for puppy socials and puppy trainings. This Humane Society is the best. The facilities are nice and generally clean. The staff are helpful and very professional.

Best place to find your next best friend. State of the art facility and staff very friendly!

I am a long-time volunteer here and it is an amazing place to work, visit, and find a new furry friend!

We got 2 of our furry family members here. They are always short staffed but the staff does their best and are always friendly and knowledgeable.

Excellent facility for animals and very friendly staff.

If a dog or cat are waiting to find a forever home this is the place to be. They are cared for and loved.

The staff is very friendly and accomodating. This shelter is very clean and sanitary. The animals here are well kept.

Wonderful place to adopt an animal. Each have their own apartment with music playing. All the animals are well taken care of.

Found a nestling(baby bird) the other day in front of my house and at 5pm they were the only place open and willing to take in the little one. They were very helpful and friendly and in the morning would take the bird to a special bird rescue. Thanks guys!

Wonderful staff , so helpful ti my friend participating in the TNR program !

Very great place for pets, they're really taking good care of animals here. This is the place to adopt and also a good place to say goodbye, top notch service from their staff and volunteers. Drop them a donation if you can!

Amazing location, people, and care for the animals. They have many volunteer opportunities and foster placement.

Professionalism, passion, and and a love for animals.

This is the place you should get your next pet. We got a cute dog at a city run shelter (terrible mistake) coming here next time.

Good shelter for Milpitas lovers. This is the place to go to when you want a dog, cat, bird, rabbit, or rodent.

They were rude and accused me of being a bad pet owner when I was under a lot of stress. My cat was pregnant and couldnt give birth on a Sunday morning. I was driving everywhere trying to get help since I dont have a lot of money and they treated me like I was abusive to my baby. They also tried to trick me into leaving her there so they could take her and not give her back to me. I was so distraught and emotionally unstable because of this place. Instead I was able to find nice people at a different place who helped me out and now I have 3 beautiful kittens and my baby is happy being a mother. Ive never been treated so poorly and it ruined my experience and view of this place.

Refused to take a small kitten we found on the street since I am from a different zip code. Had no problem taking my $50 donation though I am from a different zip code. smh

Very nice facility. They have dog park just outside the building. Individual room for the pets. Conference rooms for training, etc.

Visited and had a tour. Organization seems to do everything right. Staff and volunteers have the right heart to help animals in need find homes so humans can have companions. Facility is impressive. Staff use their marketing talents to match foster animals with adoptive families. Just a disclaimer - I was not looking to adopt and did not adopt a pet during my visit.

We adopted a cat 2 weeks ago. I loved the way they are taking care of all the animals there. They look happy and healthy. The Staff is very professional and friendly. Highly recommended. Thanks

Went in for Kitten Palooza on Sunday 9/13. The staff was attentive to what we were looking for and they were very helpful. Adopted these two kittens and are absolutely in love with them

Just adopted my new forever fur baby with the help of everyone here at the humane society! Thank you so much

Although I'm not a cat savvy, I wanted to adopt a cat. I would say that this is a perfect place for trying out cat adoption (although the adoption fees are higher than other shelters) especially if you are adopting cat for the first time. The facility is pretty new, each cat is not caged but they are roomed, several well-informed volunteers give you tips on the personality of each cat, and you get to know the cat by playing inside the cozy room.

After my dog passed away they were very understanding and helpful. They walked me through the whole process and made it as comfortable as it could be. Our dogs death was pretty traumatic and this experience helped us have closure.

I am glad I ve been to this place for a field trip in my school, because now I want to adopt a puppy and I know exactly where to get it. Thanks!

Love the way they treat all animals and take care of them all..!

Awesome modern facility. Friendly passionate staff.

I was sent over from San Jose Animal Services with a Homeless Vet his dog was very sick she needed to be euthanized! Well they would do it For or $130! Well had to take dog home so she could suffer some more and die like that! I donate to this Agency despite any negative stories regarding directors and such misappropriations! For me its about the Animals! Well today they showed me its about the money! Just lost a doner and any other doner that will hear me!

My folks adopted Gertie almost two weeks ago and we are so grateful. HSSV is clean, friendly, organized and bright beautiful place to meet your next family member.

Had to put my sweet little Daisy asleep. They were very compassionate about it all. One of the worst days of my life

HSSV has an awesome facility! And an even more awesome staff and team of volunteers! Not only do they care for your next furry bestfriend, but they also offer an exclusive dog park, training classes, puppy socials, and sooo much more! Things can get pretty busy during weekends, but HSSV is open every day of the week so consider dropping by on a weekday. Regardless, I highly recommend to set aside a good amount of time if you're planning to adopt a new companion. You'll want to meet all the amazing animals and learn all about them!

Adopted my kitten from here. He is really cute. Saw many animals being taken care of really well here.

These are very nice people here willing to help you. Nice facility

Nice facility for our animal friends that need to be adopted. Really nice!!

People are nice to talk to, this place is not that busy. You are able to volunteer here taking out dogs out for a walk. This place is a little hidden from regular traffic, I got lost the first time trying to get here. The people inside will always have someone to talk in your preferred language.

This place is huge compared to the other animal shelters that I have seen in the Bay Area. Not only they have the adoptions center they have educational programs, dog parks, and animal clinic. There are a lot of cat and dog rooms and plenty of spaces to see and socialize with them. There is even a pet merchandise store inside and plenty of staff to help you with what you need.

Great place to adopt a pet &/or get resources & services to support a healthy lifestyle for your pet. A Great Community Resource!!!!

This place does God's work. The staff is a great group of people--nice, clean place and wonderful experience there!

We adopted a dog today! Was a great experience. We had already applied, and had a video introduction. Leia is home with us now! (We changed her name from Bunny) Everyone at HSSV was wonderful to work with. Highly recommended!

Not your grandpa's shelter. Great pace to find a four legged friend.

Went for Volunteer orientation, stayed to play with animals. So sad, can't play with dogs, they're getting adopted, but Very Happy to have cat craving calmed

We reached out to the Humane Society when we couldn't get the schedule we needed with our regular veterinary provider. We're so glad their staff called back promptly.
Letting our beloved pet go was a tough decision for us. The Humane Society made the process so much more stress-free, comforting, and dignified. Thank you for accommodating our wishes at the time we needed it.

This is a paid membership dog park. The large dog area has rolling terrain; the small dog area has several agility training tools. The members are friendly & almost all the dogs are wonderful. I take 1 star off because my dog was attacked by the dog of one of the humane society employees... but while the humane society's liaison was more than willing to email with me, her main focus seemed to be nattering on incessantly about how she couldn't require anything of the untrained dog's owner to ensure there wouldn't be another attack!

Everyone here puts the needs of the animal first. They really care about their "clients".

Very rude staff & didn't want to help my dog because he wasn't neutered.

Truly the best place to adopt a pet, as well as to groom, train, and play with your dog.

I am so grateful to this place on one end, and disenchanted on the other... four years ago, I adopted my dog from here... he was underweight and dehydrated. When I took him to the vet's, they discovered that he had some kind of worm in his stomach (probably eating up his food) and hearworm disease! Poor thing! You would think that for all the money they put into the beautiful facility, that it would be best put to use testing their animals for heartworm, etc (and treating them)... the price to take care of my furry baby- doesn't matter... but imagine how careless of a mistake this is if someone with less of an economic standing were to adopt a pet... do they return the poor sick little thing? How traumatic for the animal! I am not impressed with this facility at all! I laughed so hard when this came up as number 2 when I googled, "animal sanctuary." Pl--ea--se! The volunteers- bless their hearts! The owner... shame!

Bad experience with the front desk at intake. But at least the management seems care and responded. Was looking for two stray kittens might have been submitted to this facility. They were found abandoned at our office parking lot. One of my colleague was ready to adopt them (to take them home directly), but when we went out to find them they where not there. Facility management told us someone else has sent them to the local shelter. Not sure who or which shelter but I went to all shelters in the area (Humane Society SC is the closest one) and ask if there were two kittens (about 10 week old I think) been submitted on 9/12. I gave the description of the features of the two kittens. It might have been an easy task just "try" to check the computer log at intake office ! I wasn't asking for bulls eye hit ! Just wanna know "if there were two tabby short haired ~10 week old kittens been submitted here yesterday ?". The lady wasn't even willing to move her fingers ! She told me there are 500+ cats submitted and there is no way she can find them in the system. I think the shelter's #1 priority should be grabbing onto the best chance the animal can have a warm and safe home ! MY VISIT MIGHT HAVE BEEN THAT CHANCE ! please train your staff better.

Very nice people, the best care for our cats. Thank you Humane Society, we're doing great thanks to your good care!