Hudson Nissan in Charleston SC Review

My experience was pleasant and quick. Although we have the COVID 19 concerns, I felt safe because everyone wore a mask and practiced social distancing.

Showed up to a scheduled appointment with sales to look at a vehicle. Upon arrival found out salesperson and vehicle were not on site. Left, no further visits to dealership for me (at least in the near future). Normally would not have been a big deal, but I lost valuable time I had cut out on a Saturday morning...

Lied to repeatedly after making a four hour drive down to this dealership after speaking to the sales manager Mike S. Would not recommend this location to anyone. Horrible experience and treated extremely poorly.

Working with Leroy was like working with an old friend. Very knowledgeable about the Features of each level of car. Never felt the least bit pressured about buying the car .

I bought my car from this dealership and they treated me right! I would recommend them to anyone looking for a new car....

In and out in a quick and timely manner! They are always so kind and diligent. Thanks Charleston Nissan !!

I purchased a Nissan Sentra from Charleston Nissan. I got a fair price and straight forward answers from the sales person Wylie Cauthen. I had a smooth experience with the sales manager Mike Simard. Finally Eddie Jordan (Sales Manger) inspected the vehicle twice and had the detailing people remove any specs of the sticker to make sure the vehicle was spotless when it was offered to me as I drove away.

Hayden was very helpful and really friendly, I would recommend to talk to him if you are considering coming here.

Car was in for 3rd time for check engine light. We think this time will be the last for same issue. Staff was courteous and prompt with service

My car shopping experience with Charleston Nissan was great! The sales team was knowledgeable, friendly and helpful with any questions I had about the car I was interested in.
The leasing process was straightforward, easy and exactly what was explained and committed to me by the sales team.
I would definitely recommend Charleston Nissan to friends looking for a new car and could absolutely see myself as a return customer.

They were amazing! Clearly wanted our business and to make us happy!!! We love the car the service the DEAL!!! The internet manager and Aaliyah were the best!!! They were patient didn t show an ounce of annoyance or stress towards us (because there were a lot of us)! I felt welcome and nothing short of taken care of!!!

Great experience. Friendly staff. Will make sure all the needs are met before the car is delivered. Derek was our salesperson when we purchased the Altima and the Pathfinder. I highly recommend his service!!!

Was very impressed with time it took to get in and out. Service Advisor was very attentive thru out the entire visit. Really like how they are set up for social distancing.

Just an oil change, but it was fast. No sales pressure. No pressure to get more work done. The service Rep was amazing. Thank you.

My experience with Nissan was very easy and helpful. I came to Nissan looking for a used car and the dealer John Arent did a great job of providing the numbers for the vehicle I was interested in instead of pushing me to test drive the car first. His manager also helped me get a better interest rate with the bank since I am a first time buyer with very little credit. They helped me find the PERFECT used car with affordable monthly payments. They also do a great follow up with you once you leave the lot. They are very consistent in ensuring that you are pleased with your purchase. Would definitely recommend!

Came in for some warranty service. Becca is a great service agent and helped explain everything well. Their waiting room is large, and they have free coffee and snacks, so I didn't mind the short wait to have my car done. I've been there several times now, and--like any dealer's service department--you pay a bit more than some shady repair places, but you do get confidence in the parts and that they did the job right.

We bought our first Nissan car from Hudson Nissan this week and I have to say the people there where a pleasure to deal with. Our Salesman Jay did a fantastic job of giving us guidance and his honest opinions which, made the process of choosing the right vehicle totally Stressless.

When our leased cars with Hyundai and GMC are up we will definitely be back to do business with Hudson Nissan in the future.

Tim was very professional and my process was pretty smooth,

They usually wash and vacuum my truck and they did a very bad job today I went in for just an oil change and it took three and a half hours

My Customer Service Marchello was Awesome. He negotiated with My Warranty Company to get all My repairs done at a low out of pocket cost and got parts included as well. I was without My car for a long time, but had another car to drive. I'm still testing out how it drives after a Control Arm and Sway Bar was replaced. I was told that I needed Front Shocks, but the way the Car drives now I'm not convinced that all My Problems are the Front Shocks. I'll have a conversation with My Rep this Week sometime about it though. Overall I was impressed with Marchello and the Service Tech. One thing I want to mention is that when a person's car goes to the shop the Techs should make sure they clean all the oily finger prints that were left from Service. I didn't think to take a picture, but it was around the ignition area, on the door, and on back of the seat. Finger Prints are My Pet-Peev. Thanks for Your Service.

Austin was my service rep and he took good care of me. He explained the issues with my vehicle. He took the time to prioritize the issues in order of repairs. He went above and beyond to help meet my budgetary goals.

Danny my service assistant was kind, knowledgeable, and provided exceptional customer service.

Fantastic experience! Everyone was so nice and friendly!

They have excellent team and the general manager Mr. pull is friendly and helpful person I really appreciated what he did with me...
I love all Hudson Nissan dealer team in general and service guys in particular.

This was the easiest experience we ve ever had leasing or buying a car. We were worried about coming into the dealership because of our age and Covid19, so we truly appreciated having the car brought to us. Bo, our salesman, helped us decide what cars we need to look at to get exactly what we wanted. We found one online we liked and he brought it right to us. After we drove it and liked it, he took care of everything else and four hours later we had the car. We never had to leave home! We very much appreciate everyone s help in getting the car we wanted! This is our 4th NISSAN and we think they re great cars, very stylish, comfortable and reliable! We know from experience that the service department is great, too! Thanks!

If you have time to waste this is the place. Saw the car online, called, was available. Went there and before driving it I asked: is there any additional cost on top of the price besides tax and tag? NO he replied. Drove it, liked it, he brings me the estimate with near 2,5k of miscellaneous additional costs besides tax/tag, and first thing he says it is not negotiable, I asked like 3 times if really wasn t because I wanted the car, and with an arrogant and careless attitude insisted that nothing could be done. Thanks for wasting my time hudson nissan

Casey was my salesman and he was great. Very upfront and made sure I got the best deal possible. I would highly recommend Hudson Nissan on Savannah Hwy. It was the best and quickest buying experience I've ever had.

I was once a loyal customer of Morris Nissan now called Charleston Nissan. When it was Morris Nissan, I had one of the best car purchasing experiences from a car dealership. I went back and but 2 more trucks from this location (Charleston Nissan) My last purchase from Charleston Nissan was the worst experience. I was faced with liars and immoral sale associate. From the start or the transaction they were deceptive and dishonest. And they have no desency to make things right.

I contacted those who are in charge from that location to give them the opportunity to gain back my trust but they failed

l'll be sure to give an update once and after we go to court. They must have thought that I am a prey.

Folks stay away from Charleston Nissan. Do not trust anything that comes out of their mouths

Take my advice and save yourself any headaches.

Hands down the best dealership I ve ever been to. All the employees were great but I ve got to thank Mike for taking care of me. Treated me like family and even went for me at the airport because I flew in from another state! Can you believe that? What other car salesman is going to do that!? Unbelievable and unforgettable experience. Was in and out with a new car in no time. Thank you guys for everything!

Marcello was my service adviser and he went over and beyond any assistance I have had in ANY dealership EVER! I had purchased my 2016 Nissan Rogue from CarMax back in June 2019. although I was assured that the car was inspected thoroughly, i found out last week during my first service that the back brakes were barely even present. They were almost non-existent. Corroded, no pads remaining. And front brake pads were very thin. Brake fluid never been changed. The car was ruled unsafe for me to drive away from the dealer that day. I had called CarMax and they at first said they couldnt even schedule me for another 30 days. Then they offered to have car towed to their Savannah Hwy dealership. Marcello intervened and talked to their service manager and had CarMax cover th entire repair costs including the oil change. Repair estimate was close to $900. Words cannot even explain my gratitude and thanks. I was just sick with anger on the condition that my car was sold to me. My car had 20k miles on it when purchased in June 2019 and had 25k miles at the point I brought it into hudson for service last week. And Thank GOD I did bring it to your dealership I could have wrecked driving home that day never knowing the true condition of my brakes.

From the Genl Manager Paul Canovali, to sales rep Stephen Hardman, to finance specialist Christen Salvatico - this was the best car buying experience ever. Stephen did not try and sell us. He listened to our concerns and helped to build a profile of vehicles to show us and then patiently worked with our questions and helped us find the car we wanted.

I have the vehicle serviced 3 times since buying it. Once for a recall, the other times normal service. They make you feel important to them and your time is important. They educate and keep you apprised of what is going on. Estimated repair time was always guessed higher than actual repair time. And who doesn't like Starbucks Hot Cocoa and a cookie or two (or three) while waiting. And plenty of places to plug up and read the laptop or IPad or even real paper.

I had a wonderful experience at Morris Nissan this month. I made arrangements through Melanie Bell in online sales to look at some used vehicles for my son. I had a budget and she made sure all of the cars we saw were within that budget. When we arrived Melanie handed us off to our internet sales rep Chris Compton. Chris really listened to our needs and showed us cars that met those needs. All in all the experience was very pleasant and so easy. No pressure just great customer care. I would highly recommend Morris Nissan based on our experience.

Awesome. Travis Washington was professional, courteous. He was the reason I chose my vehicle over the Toyota Tacoma. He covered everything but did not make me feel pressured into making the purchade

Great buying experience! They went above and beyond to put my mom in the car of her dreams! I don t remember her name, but even the Controller went out of her way to help us! She truly is the best! And Eddie Jordan is awesome too! Thanks John Griffey for all your help!!!

Jerry was very helpful and attentive, willing to listen even though I couldn't give him a clear idea of what was going on with my car, kept in touch and gave me thorough explanations, and didn't try to push me into things I couldn't afford. Would work with him again!

Our service advisor was James Bancone. He was very professional, caring and respectful. He explained the results of their inspections to us. He listened to what we had to say and answered our questions. This is the first time in years that I felt someone there cared about us as an individual.

Greg Gould was very helpful and patient helping me find a 4WD Frontier. Kristen was very pleasant with the Finance portion of the sale and assisted us in correcting the contract after a discount was inadvertently left off.

My experience at Charleston Nissan was excellent. Daemion was very professional, and answered all questions honestly. The hospitality exceeded my expectations. He was very knowledgeable about all features in the vehicles that piqued my interest . I am greatful that he made what I thought would be a "stressfull" situation a pleasant one . Excellent customer service!

When I shop for a new car, the service department is one of my first stops and has a huge impact on my decision where to purchase. I must say Charleston Nisson stands out as a star in every department. When I chose my new Rogue-which I love, love, love-a small blemish with the upholstery was noted when it was being prepped. The service manager himself got involved and assured me a replacement seat was on the way-and followed up with update calls until it arrived. Its been like that every visit I have made to the service department. Every party involved has demonstrated superior care and concern. The friendliness and eagerness to assist by everyone is refreshing in today's world. And they have awesome new equipment! When you drive through the service entrance and stop in a certain position the inflation in all your tires is checked automatically! When I was leaving after my last oil change one of their service techs, whom I had not interacted with before, sweetly called out to me to express his condolences on the loss of my mother. They seem to genuinely care and take time to know their customers. This is my new car home!! Thanks Charleston Nissan for taking such good care of me!
Carolyn Green

The service personnel were very attentive and the service was excellent.

Sales people are some what pushy, but I like their vehicles.

Travis washington was the best most professional sales person I have ever met. Any questions I had he answered. And never once pressured me in to something. Hands down the best car buying experience I ever had. Thanks again Travis.

Trade in scam artists, pestering emails even when asked to stop.

I will not buy another car from this dealership. After you sign the dotted line and buy the warranties you are no longer valued. I will only have maintenance done that is covered under my warranty. I will not recommend their service department.

Positives: online service scheduling, video of inspection, text communication, snacks in waiting area, car wash
Negatives: Surprise of the total amount of service- it's not the amount necessarily (although it was high) but that I was not made aware that some of the services offered at my pre-service consult were not included in my service. I requested the 100,000 mile service & printed out the items & price from your website ($224 approx.). As we went over various items-air filter, cabin filter brake fluid exchange, etc.) I thought these were all part of this particular service-no additional prices were discussed or was I made aware that these were extra items. After the multi-point inspection, I was offered a battery service & given that price & rear shock replacement & given that price, which I agreed to. It was expensive but I thought it was important. Not giving me the prices of the first services & telling me they were optional-or suggested but not necessary made for a SHOCK when I paid. This was disappointing because I have always had good experiences here. Finally, at my pre-service consult, I mentioned coupons & even brought up those offered on your website on my phone. The person who helped me said to wait, he'd do the math & apply the best one. Needless to say, this was not done when I picked up my car. And with what I paid, every little bit would have helped.

Waiting area is clean, comfortable, and refreshments are available. My services were accomplished on time and price promised.

Wonderful, julian was a very well informed nice person.

Good service and friendly atmosphere. Thanks Charleston Nissan !!!

This was a great experience for me and my family. Tim Spann was I our salesman and showed a lot of patience. Thanks again Tim Spann. I would recommend anyone to Charleston Nissan for a great sales experience.

Charleston Nissan was real friendly and the response time was ridiculously quick. Me and my family could not be more proud to have bought a car from them.

Marcello was Epic! Great name and service. Tell him thank you!

I always have a wonderful experience when I go to Morris Nissan. I love my Pathfinder and like that I can get free oil changes. Gil Morris is especially helpful with anything I need!

Nick Winn was great and easy to deal with and got me a great deal. Wonderful service and professionalism.

John Griffey was outstanding to deal with and his effort and efficiency was top notch. I was from out of town and if the time comes for another Nissan, I'll gladly drive 2 hours again.

On a trip with friends to play in a golf tournament in Charleston and ran over a nail late in the evening. We were forced to use fix-a-flat to get back to hotel and to Hudson Nissan next morning. We were greeted immediately upon arrival and explained to service writer (Daniel Brennan) our situation. He was very polite and professional and explained what they needed to do since we used the fix-a-flat. Gave us a tip on a great place for breakfast and within an hour, we were on our way. Repairing a tire is not a large profit item, but we were not pushed to the rear of the line. Daniel took care of us and we made our starting times with ease. I highly recommend Daniel Brennan and Hudson Nissan.

I was told I had some battery corrosion after my car was finished with oil change and tires rotated. They could have told me when they saw it or just fixed it.

Service representative was great to deal with. Car was ready when promised and was washed after serviced. Overall a good experience

Michael Gregory made my car buying experience really easy.

Charleston Nissan listened to exactly what I wanted, they sold me the car I wanted at the price I wanted .

Jeffrey helps us alleviate any worries we had with our brakes on my wife's Altima. He as usual was quick & very professional ! Major A+ shout out to
Jeffrey

Everything was spectacular the service was outstanding great deals great people

Great buying experience. No pressure. Charlie was great. He got the deal done quickly and efficiently and made the car buying experience enjoyable!!!! Thanks so much!!

I usually dread buying a new vehicle because of the haggling and awkward back and forth payment negotiations. However, I was pleasantly surprised by my visit to Charleston Nissan. Brendan Bligen was kind, patient, and made the entire process enjoyable with his humor and friendly personality. He also got me an excellent price on a new Rogue! I would highly recommend buying a vehicle from Charleston Nissan. Don't forget to ask for Brendan!

Just picked up my third Nissan Leaf and am thrilled with the car and the dealership. Clay WIckersham handled everything thoroughly and efficiently, and when my lease is up in three years I plan to drive away with my 4th Nissan Leaf from Charleston Nissan. Love this car!

Very professional service dept. Friendly and efficient. Thanks

Sales associate did a good job but the car needed an alignment, it pulled hard right. They agreed to the alignment in writing in my sales agreement. Picked up the car and it still wasn't right, the steering angle seemed to be off. They insisted they couldn't do that there (which I knew was unlikely). Just had another mechanic shop take a look at it and he says it doesn't look like they ever aligned it. So the final touch that got me to agree to buy the vehicle (the alignment) was what they then lied to my face about the next day when I picked up the car. UPDATE: I moved this from a 1 to a 3 because of the follow-up of their manager, Paul Canovali. He took care of the alignment at another shop and apologized for the dropped ball on the service side of my purchase. I appreciate his customer service and I'm satisfied with the car itself and that they have honored our sales agreement. Thank you for making it right.

THEY ARE HORRIBLE. RIP OFF SAVE YOUR MONEY IF YOUR YOUNG RUNNNNN ! Or take someone w/ you 0 stars !!!! OVER PRICED RUDE. I asked them whatcertain things meant & I just got the run around. They re underhanded sneaky snakes.

Easiest car buying experiment ever! Very professional and Great attitudes. Nick Winn, the salesman, was very accommodating.

I had a most enjoyable time working with Stephen Hardman. He worked very hard to secure the last pick truck available in the color and style I wanted with the options I required. I would recommend him to anyone looking to buy a vehicle. Straight talk and to the point. Job well done.

Took my new Murano in for 5000 mile service, met at service bay by gentleman who guided me in and took me to Danny the service manager. He wrote me up took my key and invited me into the customer lounge. Had Starbucks coffee, snacks, comfortable chairs! A short time later Danny handed me my key, escorted me to my car and told me to call if any problems. Excellent service, nice people, I highly recommend their shop. Thanks. Chris Graff

My car drives like new after having the tires replaced. I worked with Danny Breannan, who thoroughly explained everything to me step by step. He also had my car washed and vacuumed when I picked it up! Great service and I will definitely be working with Danny for future service appointments!

Excellent service. They went above and beyond helping me chose cars for my son to test drive as his first purchase. The lifetime transmission warranty was a HUGE bonus.

Thank you Charleston Nissan for an amazingly smooth laid back buying experience. Would recommend to anyone looking for great people to deal with!

Didn't have time to go in to a dealer. Emailed Brad Braun and he did everything by email and text. By That evening I was down there to sign papers and left. I was not passed around from person to person and that was a huge plus for me. He worked very hard and got me everything I needed. Oh course I would like the weather floor mats but didn't get them lol. This was by far the best shopping experience I have ever had with a dealership. I would recommend him to anyone shopping. This
man is so kind and works his butt off for you. Everything was fast and just great.

My recent experience with Charleston Nissan was great. My service technician, Jim, was very professional and friendly. He kept me apprised as to how things were going and made sure I had everything I needed.

Very informative and courteous attitude on customers objective needs.

Outstanding job and got the truck back 30 minutes early

John Arent is one of the best car salesmen we've ever worked with. Friendly, down to earth, kind and patient with our process. Would definitely work with him again and recommend him to friends.

Had a quick question about an issue on an Altima; Ryan answered it quickly and swiftly this guy knows his Nissans. A first impression is a lasting one!

Great experience with Jeff! Made my trip from Florida well worth it! Worked very had to get me the deal I wanted! Thanks!

When I went to see a car it was supposed to be 'ready in the VIP spot' in the lot when I got there. It was there but it looked like it had been parked in a corn field for 6 months. Filthiest new car I've ever seen (I ended up buying it anyway). Paid for locking lugs but they weren't on when I picked the car up. Car finish feels like it was painted in a dusty room, but that doesn't really have much to do with the dealer. 2017 Maxima acceleration is much less responsive than the 2016, even though everything is supposed to be the same..

Our car buying experience at Hudson could not have been better. Jason Thigpin and their entire team were professional, courteous and extremely helpful throughout the entire process. We would highly recommend both Jason and Hudson Nissan when looking to purchase a new vehicle.