Sales associate did a good job but the car needed ...

Sales associate did a good job but the car needed an alignment, it pulled hard right. They agreed to the alignment in writing in my sales agreement. Picked up the car and it still wasn't right, the steering angle seemed to be off. They insisted they couldn't do that there (which I knew was unlikely). Just had another mechanic shop take a look at it and he says it doesn't look like they ever aligned it. So the final touch that got me to agree to buy the vehicle (the alignment) was what they then lied to my face about the next day when I picked up the car. UPDATE: I moved this from a 1 to a 3 because of the follow-up of their manager, Paul Canovali. He took care of the alignment at another shop and apologized for the dropped ball on the service side of my purchase. I appreciate his customer service and I'm satisfied with the car itself and that they have honored our sales agreement. Thank you for making it right.