The Hyatt is in the best location in Atlanta and my room was super clean and comfortable the food was great and drinks at the bar were over the top. All the employees were very friendly and made sure my stay was going to be enjoyable. I would definitely come back to the HYATT IN BUCKHEAD again.
Loved everything about our stay this weekend. The rooms were clean, quiet and comfortable. More than accommodating with a pack and play as well as a microwave to heat up the baby s bottle. From checking in with Taija, Thad and Innocent to checking out with the same crew everything was great. We stayed on the 25th floor club level and the light breakfast and afternoon snacks were more than enough. Thank you so much and see you next time we are in Atlanta.
This hotel is beautiful, it used to be called hotel Niko in the 90s and used to be a Japanese owned and themed hotel. It still retains the Japanese garden and details and is absolutely breathtaking.
Hotel is fabulous, very modern and clean. Special touches. We have a 5 month old and she was provided with a travel set including baby cream and shampoo.
Excellent service! The staff is very courteous. Amenities are pretty good. One of the few hotels which already provides you with a toothpaste in the bathroom! I would stay here again
Me and my wife are currently staying in the Grand suite 23rd floor is marvelous tasteful and the hotel staff including the manager are very excellent clean establishment if you ask for your room to be clean guess what it is taken care of in a timely matter so if you want location excellent service microwave accessibility and refrigerator as well skip the rest if your looking for a excellent establishment and last but not least the view here is marvelous keep up the great work
Staff was helpful. Anything you ask for they'll try to accommodate you. The atmosphere is pleasant and rooms are very clean. Overall a good place to stay at.
Very nice bath rooms, spacious rooms, friendly staff
A great place to hold a professional seminar! Staff is wonderfully polite and attentive. Decor is lovely, especially the Japanese garden!
I am a Westin girl, but I now have a change of heart. Hubby and I celebrated our 2 yr anniversary and I surprised him with a stay at the Grand Hyatt. He loved the hotel and especially the convenience to restaurants, stores, Marta, etc... We did not have to drive anywhere the entire weekend. We had a corner room and there were plenty of windows including one in the bathroom next to the toilet. We could see buckhead or atlanta from anywhere in our room.
We received exemplary service from all employees we had contact with during our stay. The breakfast buffet at Cassis was delicious.
We are anticipating our next stay.
Great location, big bathrooms, and a very good hotel lobby bar
Not bad, but wouldn't call the room four stars. The tv did not work in my room and the room was over priced. The Japanese Gardens were nice though.
The hotel is located in the middle of nowhere. Nothing in walking distance and unpleasant to take a walk anyway.
Rooms are ok but a bit run down. Carpets a bit gross (you dont want to walk barefeet), shower curtains (dont remember the last time I have had one of these). The only thing that is new is the oversized TV however with very limited access (no cable, no Netflix or other perks).
What really upset us was the lack of service, even in COVID times. When we arrived we had to carry our own luggage. The luggage cart (whose tires were flat) stood in our hallway on the 21st floor for two days. Same with a half-eaten meal that we ended up taking down to the lobby because it was disgusting. No maid service unless you specifically requested it in the morning (however no one told us we had to find out). Coffee and water were only restocked upon specific request. Generally, the staff was nice but almost non-existent - we saw the same 4-5 people all week long so it seems they are understaffed.
Generally, this place was a disappointment. If we ever come back to Atlanta, this is not where we will stay.
Great venue and Onyx is awesome! Jude was great at the bar and the drinks were phenomenal! I definitely suggest the mushroom flatbread and the burger with Gouda cheese!
Great location. Nice amenities and spacious suites.
They have a rooftop pool, cute rooms, awesome restaurants. Worth the stay!
I would just like to say what a lovely visit we had with my husband and our two children at the Grand Hyatt in Buckhead. We arrived on Saturday, April 13, for a one night stay. Narda was so pleasant to check us in. She asked the children if they were going to enjoy the pool and what were their plans. Narda even made a special trip to the room and delivered milk and chocolate chip cookies with a handwritten note so the kids had an afternoon treat. It made our short stay so much more enjoyable. We certainly appreciate the special touches and hospitality. My husband and I always stay at Hyatt hotels. I m very impressed with the staff. Narda is a treasure to Grand Hyatt. We will definitely return.
The staff was very helpful and pleasant. My room was everything is saw in the pictures online. Shopping and great restaurants are all in walking distance. I will definitely stay here again.
Beautiful hotel with good service. Did not have any drinks or food there. Parking was surprisingly expensive.
Outstanding. Beautiful Hotel. Wonderful staff, from the front desk, the valets and bellmen, and the wait staff - professional, courteous and cordial.
It was great. I love how beautiful it was, and the view over Atlanta was fantastic!
The staff is excellent. Everyone we have encountered has been more than helpful.
Rooms 4/5
Location 5/5
Cleanliness 4/5
The service is very good
Prices are reasonable
The room is spacious, quiet and comfortable
The breakfast is generous, varied and good
The staff are professional without excess
The geographical location is convenient for eating outside and doing some shopping ... supermarket, mall, shops, restaurant
Great hotel, I would give 5 stars if the parking deck was connected to the hotel
This grand dame is showing her age. While she's generally wearing it well, there are some things that could use a cosmetic procedure or two. That said, the room servers are the kindest staff in the hotel and the food is generally quite good as one would hope.
Great venue, excellent location, beautiful scenery.
I would give it 5 if there wasnt hair in the tub on the first room , then a stained toilet in the second room. Other than that I had a fantastic experience with the staff Effort in accommodation and the great breakfast . Such a beautiful hotel
The event space was nice, but the overall experience was just alright. After carrying our bags quite far from the self-parking lot (in the heat), it took probably 20 min to get checked in. Long wait in line and then our reservation had to be moved around because of delays getting rooms cleaned (this was around 5pm btw, much later than the earliest check-in time). We had been promised a beautiful view and the new room was such a disappointment after we had been given such a nice promise. Just don't over promise next time! By the way, it took so long to even be able to talk that reservationist when we called to find out if there were special event rates. Started off the entire experience on a bad foot. After finally settling into the room, we were in more of a rush than expected to get ready for our event. We saw a note that we could call downstairs for a complimentary wine bottle opener (among other things). 45 min later (and a few calls later), someone came by with the opener. I would have happily gone downstairs myself if they told me it would take so long. Anyway, disappointing overnight experience at what was described to me as a very nice hotel. It was a nice spot for the event, though.
Met some friends at the bar for drinks before an event. The bartenders we're very friendly and service was quick.
Lovely hotel. Courteous and thoughtful staff. Great location.
The hotel was great. Staff was extremely friendly and helpful. The room was very nice and clean.
Beautiful hotel with fantastic event space in the heart of Buckhead area of Atlanta.
We were there for a wedding reception. The food was excellent!
First I'd like to say that the staff greatly made up for their mistakes and were extremely apologetic for it. The reason, they didn't have our reserved club room and put us in a lesser room on a lower floor. My friends had to walk up the flight of stairs to the room and my friends have slight handicaps therefore one passed out in the stairway all of which reflects poorly on the initial welcome. However as I said all the staff thereafter made up for their mistakes and we are sure that our next visit there will go smoothly. Thanks again to the staff.
Staff was very friendly, wonderful ambience and amenities. Easily accessible. Definitely will be back.
Awesome Hotel! Spent 3 weeks there for work training. Friendly staff, very accommodating with shuttle service. Excellent experience and highly recommend.
One of the best hotels in Atlanta ! Close to everything and the train is just a couple of blocks away.
Customer service was excellent - had an amazing stay because of staff at front desk, engineering, hospitality, housecleaning. Rooms were clean and big. Good views of Atlanta from afar.
One of the best hotel in Buckhead great location, great rooms and stylish amenities and vert professional hosts.
Love it, the rooms are spacious the staff is really nice
Great service, great food at the restaurant. Wonderful rooms and I love the gardens around it!
Beautiful location. The Zen garden is amazing. The staff is super nice and everyone is willing to help.
Rooms quite large, very clean, slept like a rock in the comfy bed. Would've preferred a walk in shower but whatevs
We had our company holiday party here. It was a blast!
Location is great and is close to good restaurants and shopping. MARTA is just 5 minutes away on foot.
Excellent hotel which is close to many restaurants and the Marta. My room was clean and the bed was comfortable.
Got a room upgrade for 20 dollars that didn't appear to make any difference in the room
The hotel is nice and quiet. The rooms are clean and confortable. The real downside is the breakfeast buffet, it's really small for an hotel of this standard
If you're planing a trip to Atlanta, this is the place to stay. I was lucky enough to spend 2 nights here a few weeks back and got the ultimate service. You name it, they delivered. Exceptional service from the bell-hops and doormen, to the spa and pool, all the way to the complimentary shuttle driver. This place spares no expense! A beautiful pool and zen-like garden leave you in a feeling of peace and tranquility. An extravagant workout room and sauna are a good way to start your day. This place will be my go-to spot when returning to Buckhead int he future. Enjoy your time here because it's never long enough when you stay at the Grand Hyatt!
Very lovely hotel. Breakfast at the restaurant was very well worth the price!! Enjoyed it and the amenities (which there are dozens of, by the way!!). Would definitely stay again and recommend.
Very very nice... staff and accommodations were perfect
The hotel is located within walking distance of restaurants. It's also right down the street from a shopping mall. The front desk employees were ok- not super talkative or friendly (none of that "how are you today/ how was your drive in/etc). Valet was also just ok... not really talkative or friendly. It would've been nice to see a genuine welcoming smile or two. We've definitely gotten better service elsewhere.
There's a conference of some kind going on, so the bar downstairs was busy. Lots of adults around. We've seen one teenager in the lobby since checking in yesterday afternoon.
We booked a higher floor room with a view. We got a nice, clean room in the corner with 2 doubles on the 19th floor. The beds face a wall of windows. At night, the room has huge spotlights pointed towards the building right outside the windows, but the blackout curtains worked well enough to keep out the beams. It's a city view, and we can see the neighboring building's pool from our room. The room itself has plenty of space for our family of 5 (2 adults, 3 kids ages 6 and under). The bathroom is a great size. There's even a tube of Colgate toothpaste in there. The no frills shower head is tiny but the water pressure is ok.
Overall, the hotel is nice. We'd stay here again if the price were right.
P.s. We drove into Atlanta and our suv has a cargo box on top. It did not fit into the parking garage so our only choice was to Valet. I think it's around $35 a night, compared to $24 for self parking. Please keep that in mind if you're driving in with a similar setup. Valet ended up parking our car right in front of the hotel... so they actually just handed us the key and we got our own car. :)
The bar/restaurant has the most amazing burger that I've ever had.
Attended a beautiful event for Angels Among Us pet rescue, and everything about the event and the hotel was wonderful. The meals they prepared we're exquisite and the staff was on top of everything.
A beautiful, older, well maintained place. The room was very clean, spacious with amenities. Very quiet rooms lend to great sleep! Staff are friendly and professional. Good location with lots restaurants and shopping. Parking was included with my room.
Rather Amazing place. A tad older now but you would never know. Everything was perfect again. I will be back for sure
great hotel facility in the heart of buckhead with all the fun.
Wonderful service, great location. Only hiccup was their self parking - my room card failed to let me in and out every single time. So lots of wasted time at the gate and front desk.
Nice hotel, restaurant prices are very high. TV channels are limited and my remote is broken.
We were in Atlanta for a conference and enjoyed our stay at the Grand Hyatt. Rooms are CLEAN and the bathroom was CLEAN! Ariana at the front desk was AMAZING! She was so kind and had the best personality ever! We were at hotel for a couple days and called front desk to ask for extra towels within a few minutes towels were at our door. Valet parking staff was very helpful and so kind. Grand Hyatt we enjoyed our stay and will be back. Keep up the great customer service your staff is delivering and the clean rooms will keep you booked and busy. If your reading this looking for a clean place to stay you will not be disappointed!
Was there 4 days , cold water showers. TV awful no stations , wfi on and off . People were nice maids awesome.
