Wolfgang Renner

Review of Hotel Nikko Atlanta

The hotel is located in the middle of nowhere. Not...

The hotel is located in the middle of nowhere. Nothing in walking distance and unpleasant to take a walk anyway.

Rooms are ok but a bit run down. Carpets a bit gross (you dont want to walk barefeet), shower curtains (dont remember the last time I have had one of these). The only thing that is new is the oversized TV however with very limited access (no cable, no Netflix or other perks).

What really upset us was the lack of service, even in COVID times. When we arrived we had to carry our own luggage. The luggage cart (whose tires were flat) stood in our hallway on the 21st floor for two days. Same with a half-eaten meal that we ended up taking down to the lobby because it was disgusting. No maid service unless you specifically requested it in the morning (however no one told us we had to find out). Coffee and water were only restocked upon specific request. Generally, the staff was nice but almost non-existent - we saw the same 4-5 people all week long so it seems they are understaffed.

Generally, this place was a disappointment. If we ever come back to Atlanta, this is not where we will stay.