Lisa A

Review of Hotel Nikko Atlanta

The event space was nice, but the overall experien...

The event space was nice, but the overall experience was just alright. After carrying our bags quite far from the self-parking lot (in the heat), it took probably 20 min to get checked in. Long wait in line and then our reservation had to be moved around because of delays getting rooms cleaned (this was around 5pm btw, much later than the earliest check-in time). We had been promised a beautiful view and the new room was such a disappointment after we had been given such a nice promise. Just don't over promise next time! By the way, it took so long to even be able to talk that reservationist when we called to find out if there were special event rates. Started off the entire experience on a bad foot. After finally settling into the room, we were in more of a rush than expected to get ready for our event. We saw a note that we could call downstairs for a complimentary wine bottle opener (among other things). 45 min later (and a few calls later), someone came by with the opener. I would have happily gone downstairs myself if they told me it would take so long. Anyway, disappointing overnight experience at what was described to me as a very nice hotel. It was a nice spot for the event, though.