Hoteis.com Reviews

Beautiful hotel and a fantastic view of the tower.
Such an amazing interiors and exteriors of the hotel design.
Very clean, comfortable and updated rooms.
Many of the staff are welcoming, friendly and helpful.
However my checking in was awful the lady that check me in need proper customer service train as she was lacking in it (she was a bit rude, not even a smile nor did she address me by my name. She only said are you checking in, can I help you).

Three staff with excellent outstanding customer service that went above and beyond to make my family and my stay great was:-
1). Julio Pulido (front desk staff) - he corrected the rude lady who check us in.
2). Cynthia Khaled (concierge staff) - she went out of her way to show is sites of Dallas and advise us of place to go and places to eat.
3). Tia (reaturant manager) - she made sure all her diners were happy and she was always helping.

I would return and defiantly recommend to family, friends & work colleagues.

Nice Business Hotel.. Just attached Reunion Tower Building & Near by Local Train..

Had dinner in reunion tower. The service and view was impeccable. Couldn't ask for a better restaurant to celebrate at

Life is a great when you stay here. I appreciate everything they did to make our stay fabulous

Beautifully comfortable with staff that is very attentive! Suite was pretty outstanding too with an amazing view of the city skyline!!

I came here for the TMTA convention. This is a very nice hotel with really modern guest rooms and decor. Also very fancy, but the hotel can be noisy as Union Station is nearby. Overall, great hotel. Nice, modern rooms, great decor, and breathtaking elevators!

Incompetent staff, horrible valet, really overpriced. We were met with a free downgrade from our King to a double Queen for a convention. Also, they booked several dance competitions and volleyball tournaments so there were kids running around day and night. Also there was nowhere to sit and the lines were really long, and we were chased out of the restaurant by a waiter who pretended he couldn't speak English.

Beautiful hotel! Art exhibits throughout the lobby were nice to look at!

Rooms are great. Very clean and nice. Noise level can be a little high at night due to immense open space at center of hotel, but bearable.

Had a quite nite but guess it wasn't what i thought it was. The rooms they advertised wasn't no where near what i had. Maybe i didn't spend enough for the real executive suite$$$!!! Walk a long walk to hotel from parking lot(shuttle would be nice).

Really terrific experience from the beginning until the end of the trip. I ended up having to leave a day early for an emergency and the front desk folks were lovely. All of the service folks had a great attitude and really delivered. Great food, too!

It is my 21st birthday. Contrary to the usual tradition I am staying here while I attend the Tony Robbins event with my family (3 adults including myself and a preteen). I had one drink at the bar to celebrate and then came up to the room and was talking with my family while we unpacked. They had hung a 21st birthday sign on the door to the room and just given me a few gifts including a birthday sash to wear to the event tomorrow. It was 12:30am and we were laughing but not talking incredibly loud when a man who worked for the hotel knocked on our door. He was incredibly rude as he told us we were too loud which we did not feel was the case. Had he been friendly and maybe said happy birthday (the banner was still on the door so he clearly saw) we would have taken it with a grain of salt and apologized. I can honestly say this is some of the worst treatment I have ever received at a hotel. I understand that someone complained about noise but this person made the assumption of a full blown party because of a sign on the door and was rude and hostile toward me and my family. After this trip we will NEVER stay here again nor would we recommend it to anyone.

Incredible experience. Well appointed rooms and an amazing staff from the valets, bellmen, desk, housekeeping and room service.

The restaurants were clearly overwhelmed by the conference in the hotel. The wait for a table was always at least 45 minutes. Service after being seated was extremely slow. I would recommend leaving the hotel to eat.

Attended a one day seminar here for about 200 people. The room and amenities were nice. The conference food wasn't great.

We had a wonderful time..It was our 37th Anniversary and The Hyatt Regency was where we spent our Honeymoon...It was clean and pleasantly updated...The City views after dark were mesmerizing...Will definitely be back in the future...Thank you ALL!

Great get away. Very classy & clean. Love Dallas. Thanks Isaiah for being on point to make us feel welcomed!!! God Bless you bro & all those whom you come in contact with. Erbody was really friendly....

I have stayed her several times. It a great place to stay when you come to downtown Dallas. It's right across from Union Station so you can catch a train to just about anywhere. Even Amtrak.

I have stayed at this hotel before without any complaints, however this year the reservation was wrong and we had three ugly guest in our room waiting for us. NOT HAPPY that I am paying $ 200 + for a roach infested room.

I love this place, excellent service from all the staff. The one at the reception Ernesto very friendly and helpful, you don't always find people like that. I hope to return soon :) Thank you .....

My only complaint had to have been with their Valet. Place and service was awesome.

Great hotel. Location is good for public transit access. Great location for tourist sights and attractions.

The service is great! Employees are super friendly. The bathrooms are clean!

Downtown Dallas wonderful service and beautiful rooms

Hyatt has been very good to me. The Hyatt Regency Dallas gave me an upgraded room at no extra charge. The breakfast buffet was well worth the price. The rooms are nice and quiet.

The view is gorgeous. The breakfast is great. T
It can get a bit noisy with the train but that is relaxing too me...

Right in downtown, it's right by the train. The rooms are good sized and the beds are comfortable. Staff was very friendly.

Their NYE party was pretty fun and interactive with good variances of music

Stayed in a room facing downtown on the 20th floor. View was stunning. The room was well appointed with modern decor and the staff were overall very friendly and helpful.

Awesome, noisy hallway and train next door. Other than that was great.

Beautiful accommodation close to the convention center.

Nice hotel in downtown close to multiple attractions and food. The rooms are clean and confortable, and the service is excellent

562 it was clean and comfortable and the shower stayed hot.

Beautiful view from the top deck of Dallas downtown

Went for cocktails and dinner. Wasn't disappointed but be prepared for cost.

Great service, views, and bar. Conference rooms can be right sizes for your convention.

The pool is tiny and most of the shops and restaurants stayed closed or closed early. For the expensive cost, it wasn't worth the money. However, the staff were very friendly and helpful!

Everything was very nice starting from check in to checkout and everything is close to the hotel to enjoy downtown.

Photo of Dealey Plaza taken from the observation at Reunion Tower a great place to view Dallas and see the sights. Adult tickets are $18.40.

Perfectly located in the center of Dallas easy access to all the attractions moderately priced very clean and comfortable hotel

Pokemon stop
There is a gym here to battle

We got excellent service from every staff member we interacted with, got an upgrade to a better room, and had a wonderful breakfast at the buffet.

Good location, rooms are clean and comfortable. Great bar area as well.

The amenities were fabulous, but the valet staff was very rude, & not at all friendly, they didn't even greet us

I was in this hotel for free, along with thousands of people from around the world, thanks to a company that rewards those who, working with passion, get specific objectives (thank you). The facility is huge with fountains and water features, pool, fitness center, etc. but also shops, ATMs, bars, conference rooms etc. Located in one of the Dallas skyscrapers with 6 fast elevators to the rooms. I was on the 20th floor where, in the morning, I enjoyed a spectacular sunrise with the sun rising from the other skyscrapers. Dallas city where J. F. Kennedy was killed (The X indicates the point on the road where he was killed).

Fantastic hotel with clean, modern rooms and a variety of amenities.

Staff was friendly as could be for our convention and there was no issue of note.

The restaurants inside are also quite decent, as is the bar (Albeit I'd advise avoiding the well gin, as it wasn't quite to my standards)

If you want a great view of the city, be sure to check out their city view suites on the higher floors. A few bucks extra but absolutely stunning.

The third-floor terrace also provides a great place to gather and an amazing view of the hotel itself, along with Reunion Tower.

Customer service is top notch! Super clean, free bottle water during stay, convenience store with healthy whole food options, restaurant, texting room service option and location was perfect. I highly recommend this hotel. You will not be disappointed.

Great property. Close to West End as well as a lot of historical sites. Rooms are always clean and hotel is always lively!

Horrible customer service at check in. World of Hyatt (Globalist) benefits not honored here.

The hotel is jaw dropping exquisite. Loved it here.

Beautiful hotel!! Staff was friendly and rooms were clean. Only annoyances were smoke detector beeping all night & no microwave in room!

I had the breakfast buffet including an excellent made-to-order omelet. For a quick meeting with a guest, it's hard to beat.

Rooms were very nice. Staff was great. The food was very disappointing for a Hyatt and the drinks were insanely high mark ups. 1 can of coke was $6!!

Many of the bar staff was very rude and derogatory to the convention goers during tff last year. I was laughed at by a lady behind the bar when I ordered a drink. She walked away from me to laugh with a coworker just to come back and be condescending. If I wanted to be treated this way I'd pay less than 2 grand for my entire stay and go spend less at a hotel six.

I injoyed staying at the Hyatt Regency. When I came up to Dallas for my high school reunion back in September of 2016. The room was wonderful. I love the glass elavaters. From Sabrina.

Went to the revolving restaurant. Little pricey but the view was incredible and the drink selection was vast. Service was also unbeatable.