Had a great experience this week with Mike Poulos, the bronco maniac, and Linda Soto. Mike and Linda by far exceeded my expectations for service when buying a new 2019 Honda Pilot. Thanks to John King and his sales team.
We purchased a new vehicle from Honda of Joliet, Eddie Huerta was our salesman and he was great! He even remained available after our purchase to answer all our additional questions and concerns we had, highly recommend him!
It sucks to need your car worked on but they do what they can to help you pass the time - water, coffee, TV, comfortable chairs, computers and phone chargers are all available to make the wait a bit more palatable.
Just got my 2nd new car (Accord) from Honda of Joliet. Chris was very helpful and knowledgeable. Got a very good price for the car and nice offer on my trade in.
Had a great experience at this location all thanks to JB (Justin Bazan). He was so so helpful and explained everything in great detail. All of my questions and concerns were answered thoroughly and I am very happy with my purchase!
#hondaofjoliet I had an exceptional service. Thank you JB for your help!!
Liz Perez was so pleasant to deal with. This was nowhere near your stereotypical used car dealer experience.
Sales manager and salesman Hardi were very easy to work with and responded quickly to our questions.
JB was execellent and patient also explained everything well and I liked the fact that he spoke Spanish which made buying a car smooth he got everything I wanted and he was on top of all my services and made sure they were done to my car he is an outstanding salesman..
Also Patrick from financing did a great job getting me great deal...
Joliet Honda is the best dealer around, they will do whatever it takes to earn your business. We were having difficulty with other dealerships trying to buy our Honda Odyssey and while other dealerships were firing away prices right and left. Sales Manager Missy took the time to break down the pricing an gave us the solid deal that we were looking for with their honest pricing. Once we got the pricing figured out she handed the sale off to this awesome salesman Hardy. He is the best salesman there is he went over all the features to ensure I was aware of each one and how to use the features. He also took the time to show us an elite model to ensure we were making the right purchase decision. While we were under a time crunch to get papers signed with our lil guy he did awesome job by maintaining control of our lil guy! Overall, I would say all my trust is with this dealership no hassel deals and would definitely recommend to a friend. I will make sure for future buys to always go to Joliet Honda Superstore!
Service department is nothing but a bunch of crooks... Book fake jobs to rack up hours... Do not go here unless it's some warranty work... Then they can only screw Honda... they'll try and take advantage of a young unknowing person..
This place knows how to take care of a customer. Always quick and urgent to offer a ride to where ever you want. They explain all their work in detail and give you pointers on how to extend the life of your car. Big shout out to Mark for being the nicest service rep I've ever dealt with.
A year later I'm back to upgrade our CRV to a Pilot. Big thumbs up to Luis and Linda.
Luis did a great job. He explained everything clearly
12/14/2020
Got Holiday wishes from Chris Sem, of coarse no apology or willingness to repair the damaged vehicle they sold me.
10/19/2020 Still no response.
They are not good people. They will tell you anything to get off the phone or get a car out the door. Then tell you to pound sand once it's time for them to deliver on a promise.
Trust them as far as you can throw a new car....
They have yet to respond to my calls. It's only been since June. I will keep leaving updates so other people can run and avoid the scam I fell into. Read the whole story below. Unethical and dishonest.
Original Story:
I live in Green Bay, called and spoke with John King, Sales Manager. We agreed on a price and based on the Car-fax, would have been a nice purchase. I get there on Saturday with a check for the amount we agreed on, John isn't there. No problem, I worked with Chris Sem.
Chris brought the car around, still wet from the car wash. I went on a test drive, everything was good. Went inside and did the paperwork. Brought the car out to deliver it to me and washed again. I thought it was odd at the time, assumed they were providing good customer service. Turns out when it's wet you can't see the damage they were trying to hide.
I get home to Green Bay and the following day I find that the vehicle was repaired and badly. Rear bumper was painted to cover holes that were poorly filled in. I called the dealership the next day and John King didn't contest the damage at all, his exact words were "You have a good eye". So, despite have spoken about the Car-fax, me having to sign the printed Car-fax stating there was no damage or accidents, the dealership was fine lying about it.
John said to get quotes for the repair as it wasn't reasonable to drive it to Joliet. I got quotes, sent them in and heard nothing. I called the following day; John King no longer works there. Should have seen that coming. Get a hold of another sales manager, Ash Ali. Ash said they would absolutely take care of the damage. I spoke with Chris Sem (sales guys) who told me they were going to do the right thing and pay for the repairs.
Then Javier is the new sales manager. The damage on the vehicle up to this point isn t up for dispute, the dealership acknowledged it. Javier s first reaction is to blame me, then told me to prove that it was there. Basically despite what Chris Sem told him, it was back to me proving it. I was a lying POS and it s him I have to beg on my knees to.
They did not and will not pay for the repairs. They offered for me to bring the car back. I sold my other car, I wasn't going to buy anything from them so I would have to have someone follow me from Green Bay (3.5 hours away), return the car for what I purchased it for (less the taxes) and drive home 3.5 hours for a total of no less than 8 hours and I am asking a friend to do this?
They knew about the damage, did what they could to disguise it, lied to my face - more accurately - 3 people lied to me and won't do anything about it.
Lie. Cheat. Steal.
Update number 2
As you can see Bob Wood responded, the new Internet Sales Manager, I called Bob. Bob spoke with me about the situation and seemed embarrassed, he told me he was going to speak with the owner and see what could get done. I even offered to pick up $500 of the repair, the total is $2,300.
Bob didn't call back. I left a message after two weeks and another after three weeks. Not even the courtesy to return the call.
Bob Wood, you even made someone else look worse than yourself here and it is the owner.
From the owner of The Honda Superstore Of Joliet, I am proud that I was able to screw someone over at their expense.
If you choose not to buy a guy from these guys, shoot me a note and let me know. If 2-3 people choose not to buy a car from them because of this, it's a break even. If more than that walk away based on their lack of morals, ethics and overall professionalism, then they are losing like it should be. Don't support people who are there to make all our lives worse.
Excellent buying experience with Honda of Joliet !!
I had a terrific experience working with Justin Magee and Kaitlyn Pickler at Honda Superstore of Joliet to buy a new 2016 Odyssey. They both talked me through the options carefully, explained the offers available, gave me best price, and made the whole process pretty painless. I did a lot of research in advance, and came in knowing what I wanted and what a fair price range would be. I felt respected and well treated, and even enjoyed the experience. After I purchased the car, Justin spent time helping me learn all the new features, setting up my preferences and followed up with phone calls answering my questions. We toured the service area and he went over my options there. The service people were great about installing some additional packages I wanted. Justin and Kaitlyn were great to work with and not once pushed on what they think I should buy. I would recommend EVERYONE to go to Honda of Joliet for their new Honda. Justin, Kaitlyn and the rest of the staff were helpful, friendly, and efficient and wanted me to be happy.
Our experiences at Joliet Honda over the years have been great! The staff has been very accommodating, informative, and pleasant. In our recent experience there, JB and Linda were tremendous in working with us to meet the needs of my family. For their service, we are thankful.
Thanks to Lius second for helping us with our new car
Great Experience! Purchased our first Honda from Honda of Joilet. It could not have been better. Shahera Boyd & Hardy Patel & Ashraf Ali were professional, helpful and honest. I would highly recommend Honda of Joilet. We will definetly be back
-Sarah Richardson
Awesome experience at Joliet Honda. Our salesman Ted was super knowledgeable and thoroughly explained how our new cars works. Great car! And even better service! Thanks Ted, we will be back.
Ask for Ted! Give this man a 10!! Knowledgeable, understanding, listens to addresses all concerns. Drove off with our new Honda CRV Lease. Will be back in three years for another.
Bought a 2016 Honda civic from David and Shahera had a great experience
Me and my son can to the dealership to look at the 2018 civics and was greeted by Rachel Acker she checked her list for the civic we were interested in and was willing to pull it up front so we could look at it NOT TEST DRIVE as we told her we were just looking but she insisted on bringing it around but before she could she needed my Driver License JUST TO LOOK AT A CAR will i have never heard of such Nonsense in all my years of buying car's from multiple dealerships i know this is NOT A NORMAL PRACTICE OF ANY DEALERSHIP that i have done business with in the past.
WOW! UPDATE: Had to take my car in a third time to get the same issue fixed. They are giving back a portion of what we spent on the fixes that weren't the fixes that we needed and fixed the real issue for us. Definitely changed my mind about Honda Joliet; grateful for the managers who made a call to treated me with honor.
We had a great experience at Honda of Joliet with Liz and Angela. Liz helped us get the vehicle we wanted and the process easy and fun! She was such a pleasure to work with!
I ve bought my last two cars from here, and they are AMAZING. Very helpful getting you the deal YOU want and also with car maintenance after you buy the car. Chris is a wonderful salesman as well!
I had a great experience at Honda of Joliet. Ted Turrisi made everything very easy and efficient. I will definitely be recommending HOJO to anyone looking for a vehicle. I'm extremely happy with my 2018 Accord.
Oren was excellent help to selling and giving me the service on my new 2018 Honda civic.
Super overall customer service. Wait time for oil change just over an hour. (And that's at 10am on a Saturday.)
We just bought a used 2015 CRV that looks like brand new! Mike Poulos is a fantastic salesman. So friendly, no pressure, so knowledgeable and great to work with. He actually made buying fun! I took extra business cards just to hand them out to friends! Can t have a better experience than we had working with Mike at Honda superstore of Joliet.
My husband and I strongly commend Sales Associate Luis Segundo for his excellent customer service. He is congenial and knowledgeable; was readily accommodating to show all other car possibilities for us.
While waiting for delivery of our car
Luis was promptly responsive to our email follow up. We appreciate the loaner car during the wait.
We are somewhat technologically challenge so we also appreciate his cheerful patience in teaching us how to navigate the features in our new Hybrid. Luis also offered further help if necessary.
We are glad we decided to check out Honda of Joliet after checking several others.
S & S
Lied to from the start. Sold me a vehicle with a broken steering column, which then I had go pay to fix. After 1 year AC went out and durring the $150 "inspection" they discovered the compressor was bad (lie) took to my mechanic who put in a new $10 relay and it worked. Talked Honda Service and was told to being it back to "inspect" again to install a new comoressor. 7 days later the AC stopped working. Back to my mechanic and found out the O-ring was broken durring installation. If I was a smarter mand I would've stopped comming here a long time ago. Ripped off and lied to MULTIPLE times after promises to fix their mistakes(lie). I have never been so diguested at a dealership in my life
Chris nahsem did a great job putting me in a new car!!!
As always I received great service at Honda of Joliet. Today my tire popped and Tim in service got me in and out in no time! Also a huge shout out to Ted Turrisi my salesman he came to the rescue and put my spare on for me! (Thanks dad!) During these times Honda is taking every safety measure to make their employees and customers feel safe. Today I watched sales, service, cashiers and janitors all make sure the dealership was clean and they were following all guidelines. Thanks again to the entire Honda of Joliet team!
So much for buying an extended warranty and expecting the car to be repaired when there is an issue. Honda of Joliet wants $274 for a transmission flush before they address the issue of the 2015 Pilot having acceleration surges while driving.
Thank you Tim and Steve for trying to bilk some extra money out your customers before addressing the problem.
So before you purchase that Honda extended warranty, please don t assume that you are covered. LESSON LEARNED FOR ME !!
And because I didn t get the service done they wanted to charge me a diagnostic fee of $180.
I won t return to Honda of Joliet.
As a single mom of new birn triplets, I was looking for a used van and got more than what I thought we could. Drove out in a brand new Honda Odyssey! Thanks Eddie for all your help.
I was there to drop of my leased vehicle and the worker I dealt with is hard to contact to see if they ended up purchasing my vehicle. Either I call and he doesnt answer or he says he'll call back in 5 mins and 2 days go by. I will continue going to community Honda in Orland instead, even though it's much further away.
Had a great experience with Luis buying our vehicle. He wasn't pushy, which I hate! & answered all of our questions. He made the experience quick & painless.
We had the pleasure of working with Ken Laing and John King, both of which did an absolutely amazing job! Everyone in this store is so kind and upbeat and stop at nothing to get you the best deal out the door! Thank you two so much for making this car buying experience easy and quick!
Our sales representative Rich was great. Went in to test drive 3 SUVs and ended up with a new Oddysey. Great service and very knowledgeable and helpful.
Thanks Emily and Ken L. for helping us get our new Honda CR-V!
Great experience buying at Honda of Joliet. Thanks again sales rep Rich Ponulak for helping me out with my purchase.
If you need a new or a leased vehicle you need to go and see Oren Ferguson he is the greatest. He knows how to connect with his clients and he listens to what they need in a vehicle. Thanks Oren!
Purchased a 2016 Honda Odyssey and I have to say that every single person involved through out the whole process was completely OUTSTANDING! Started off with Missy Morrill, She is fantastic! She set up the search and found the exact van that we wanted. She also passed me onto the best salesman I have ever dealt with Josh Tornabeni. Thanks Missy!
I don't know if I have enough good things to say about this guy. From the test drive, to the paperwork and just SPOT ON COURTESY! Every time I spoke to this guy I left thinking, How does he do that. Flawless approach! Not once did he force me into any decision making.
Thanks Josh!
I will recommend your dealership to everyone.
Thank you again and I can't wait to have the opportunity to purchase my next vehicle with you! The whole process was painless and quick! I spent no more than a combined 2 hours at the store during the whole thing.
SPOT ON HONDA! This team is invaluable!
When I called to see if any used trucks were on the lot, I spoke to Brian and he instantly emailed me what was available. My schedule during the week is very tight and the only day I could come in to look at the vehicle was on Brian's day off. Never the less, he agreed to come in that day to show me the truck and crunch the numbers. The dealership was swamped so Brian took his time showing me the vehicle and how to use all of the features. Im happy with the vehicle and overall experience at Honda of Joliet.
Ken was very nice and helpful and I definitely will refer anyone to this place. Excellent care for all customers
Worst customer experience I've ever had, gave my Honda Civic for first service, they did not change the oil at all, instead they DRAINED THE OIL and DID NOT PUT THE OIL TANK CAP I came back home and went to a party to find burnt smell in the cabin and the engine overheated. NEVER EVER am I going to buy a HONDA nor am I going to get my Honda serviced here.
I got to say that the best experiences I have ever had at a dealer were purchasing my two Honda vehicles. Today I bought a 2020 Honda Passport and my experience was flawless. I met with Chrisnah Sem the salesman a few days ago and despite the dealership not having the exact vehicle I wanted, Chris was able to locate the exact Passport I wanted and he made the arrangements to get it over to Honda of Joliet . I Got the car at a great price and Chris was so helpful in making sure I knew how to operate the vehicle and went through everything with me in detail. Other dealerships should take note of how impressive they are at Honda of Joliet and the experience they offer when purchasing a vehicle. I highly recommend this place if you are in the market for a vehicle.
Bought my 5th Honda from Rich and Natalie at Honda Joliet. Awesome service. In and out quickly. Will definitely keep coming back.
I just leased a 2020 civic from honda of joliet and they treated me amazing. Worked with the amount that i could make in payments. They also changed the vehicle that i had originally chosen to a different color even after all the paper work was processed! I was taken care of by Eddie and he is amazing! Friendly, efficient, and made sure i was satisfied with my purchase. Honda went above and beyond to help me get my vehicle! Truly would Recommend this dealership And Eddie for your Honda purchase!
I had been looking for a new car for over a half a year. Hardy and Chrisnah were the best sales associates I have experienced. They were very efficient in getting things in order, very organized, as well as very respectful. I was in and out of the dealer with a car in a very timely manner.
My service man was Steve and he was so kind and helpful. He is a true asset to your company. I could not ask for better help than what he provided. Give that man a raise! He went far beyond expectations.
This is a great dealer Louis helped me through the process of buying my rigeline.
Luis was my salesman really helpful and helped me get in to my civic fast and easy, Kurt the accessory manager was helpful as well with getting remote start put on. Defiantly check out Honda of Joliet very nice and helpful people
I had a great experience and love the CRV that I got. Mike Poulos helped me and I highly recommend him if your looking for a car. Thank you
Ken Laing was very friendly and understanding. He was very informative. Made me feel like I was very special . I would recommend my family and friends to come ask for Ken Laing at Honda Joliet , I can give him 10 star if it was available.
Great service, great experience, and great car. Thank you everyone.
Unfortunately was unable to work out a deal due to them not having the color I wanted. They were very easy to deal with and willing to negotiate.
Oren Ferguson is the best salesman and Honda vehicle expert in Joliet. He's very knowledgeable, not the typical pushy/pressuring salesman you might get anywhere else. He gives you all the details and lets you decide what's best for you. He makes car buying/leasing fun and easygoing. He's been doing this about 14 years, I Definitely recommend going to him above all.
Luis was awesome! So helpful, honest, and patient with us ! He showed us everything we asked and never tried to push us into something that wasn t a good fit! We would definitely recommend Luis Segundo!!!
I have owned and leased many cars over the years, but I have never had such professional and superior service as I did with Honda of Joliet!! My salesman Ken Laing was a true professional who made my car buying experience a pleasure!! I would highly recommend this dealership to anyone looking for Honda vehicle.
My husband and I just bought a new Honda Odyssey last weekend from Justin Magee at Honda Joliet. With our one year old son in tow, he and Lachelle made the process as painless as possible, even helping to entertain him while we did the financing. All in all, it was as pleasant as car buying can be. We will definitely be going back to Justin for our next car purchase!
Edit: 5 stars for buying experience. 1 star for service experience.
We have now bought 2 cars here, and both buying experiences have been superb. However, we will not be bringing our vehicles in for oil changes again. After making an appointment, it took over an hour for my husband s car to even be looked at. For a simple oil change. Obviously we d prefer for our vehicles to be serviced at the dealership, but when our time is not respected it s just not worth it. I was understanding of the hour plus wait time when we brought my car in without an appointment, but apparently appointments mean nothing here.
I came here with Luis, he was very honest and very very patient in my purchase of the crv. I recommend it!!
After shopping and having terrible experiences at other local Honda dealers, we decided on trying out Honda of Joliet to buy a new car for our daughter. Outstanding Customer Service. No games, just straight business. Josh put customer service in front of everything, making sure that both my wife and I were comfortable with not only the car, but every facet of the transaction. Josh treated my daughter with focused respect and attention, and made her feel just as important to the transaction as he did us (the parents). He earned our business on both price and service. My next Honda will only be purchased from Honda of Joliet.
From start to finish excellent service. I would give 10 stars if possible. They were very reasonable the vehicle I purchased was exactly as described. I am happy and satisfied with my purchase. I will be doing business with them again. Thank you so much!!
really bad experience with the service department here. they scratch the car and dont wanna take responsibility of it. my car was in the shop for almost a week and didnt fix the noise, instead they added more problem.
dont take your car for service in this dealership they will just charge more for something that is not even a problem.
Eddie, the salesman I had the privilege to work with today. Walked on the lot and explained that my girlfriend and I are just here to look. He respected our space and we took that into consideration. Ended up circling back to him to test drive a model and ask a few questions. Ended up finding the perfect car that fit into my budget. Just when I that I was wasting my time he ended up being the guy to do business with. Going back Monday to pick up the car!!
Always great Service here at Honda of Joliet. Reid is an awesome service advisor. Way worth it to bring my Honda CR-V back home to Honda of Joliet!
Update: Came back for another oil change and Reid helped me to get the 65,000 mile minder package to keep my CR-V running right. Thanks again Reid! It was a bit more than the oil change that I came in for, but the preventative maintenance is key to keeping her for a long time.
Ken j. Laing Sr. Treated us with respect. He was extremely helpful in what we were looking for. He took his time in getting us into the right vehicle. He got us into an odyssey, very roomy for the family. An extremely comfortable ride. Thank you Ken for making this a wonderful experience.
Excellent experience at Joliet Honda. Josh Tornabeni was an phenomenal sales assistant. We are so happy with our Odyssey.
Great customer service. Thank you Hardly for helping me find the car i wanted. And Thank you John for helping understand on how to refinance my car you gave me 2 choices, but at the end i picked the right choice.
Luis segundo helped with the process of getting a new car feel like a breeze! I highly recommend this dealership !
Good service from both Ken J. Laing Sr. & Ash Ali. Very professional and happy with purchase. Highly recommended.
I was looking for a used Honda for my son. I didn't like the car cales person who helped me. He was very friendly and willing to help in the BEGINNING, but after awhile he turned into a MEAN,PUSHY.N UNFRIENDLY sales person. I was interested in buying the car that I test drove (Honda Civic) but the sales guy turned me off. He(sales guy), told me he doesn't negotiate prices when I offered him about $500 less than what they were asking for a NOT CERTIFIED Honda. He was unwilling to negotiate n he was INTIMIDATING us with not letting us go. It REALLY PISSED ME OFF.... I will not go back there for now.
I did buy a used certified VW from VW dealer after a few months later. VW kept me informed through email with patience n I gave them my business.
'Just bought a used 2011 CR-V a few days ago. Lovely saleswoman, Rachel Acker: Thanks, Rachel, for making our purchase such a pleasant experience!
I recently purchased a new 2019 civic hatchback from Honda of Joliet. My salesman, Ken Laing, was very humorous and made the experience buying my first car a pleasure. Thanks to the whole team, I look forward to seeing you next time!
Wonderful people! Hardy (my rep) and the crew gave me a smooth and easy to follow car shopping experience with no hassle. I highly recommend stopping here if you are car shopping as these are great people to work with.
Want to express How happy we were with the Sale of Oren to start the sale and to finish up with Rich ! Both where patient and so kind. ! I got My Honda CRV 2019. And can t be happier The over I give a rating of 10. For there service. Thank you!
Worked with Andi online and came in to instantly be greeted with great service by Terry Scott. He was patient, polite, personable, knowledgeable and worked hard to get me exactly what I wanted for a great price. Best car buying experience I ve ever had. I highly recommend Terry and his team.
I had Amazing experience in Honda of Juliet, my salesman Ken was great , friendly n awesome, he is easy to talk, I asked about something I didn t know but he gave me the best answer, and we re friend now. Thanks for helping me to buy this car
Carlos and Tamara provided great service, thank you!
Oren, Shahera, and Andi were phenomenal to work with. I'm pleased with my purchase, and I'll definitely return. Thanks so much. Perfect 10/10 for customer service.
We purchased a new 2019 Honda CR-V EX-L yesterday from Honda of Joliet. Mike Poulos was extremely helpful and we were very pleased with his expertise and attentiveness. We look forward to continuing our relationship with Mike and Honda of Joliet.
Eddie was great, Eddie took exceptional care of me. My experience at Honda of Joliet was delightful. Haven t bought a new car since 2000. I will recommend Honda of Joliet to all my friends and ask for Eddies assistance..
They was so nice and friendly and I love the video diary they sent me on the progress of my car
Rob and his manager Patrick were very helpful. I had purchased a lot of cars in my lifetime and this was the fastest. Great service!
Tamara Helped with the purchase a vehicle. She was awesome, she was not pushy and was very knowledgeable when it came to answering questions that were presented to her. Everyone in the dealership was very prompt and we were helped right away. Thank you for such an unforgettable experience. I would definitely recommend purchasing a vehicle from them.
All in all was not a bad experience Justin Magee was fast, friendly, and fun to work with. also Justin was able to work with my budget to find the right fit for me. The only thing that was not so great was the waiting time to get financed and drive off, but i would definitely buy my next car from here
Ken was very helpful! Got my first car. Would Recommend him to loved ones. Thank You Again
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