I went to the service department this morning, after waiting 10-15 minutes for someone to see what I needed. When someone came I explained I thought I might have a bad wheel bearing, my warranty had just expired 300 miles ago and I wanted to get my van looked at to see if that's what it was and to get an estimate. The guy said without driving it or turning it on said that's probably what's it is I'll just give you an estimate. I guess I am a mechanic now and can diagnose problems. I do not have an extra almost $500 for that's "probably" the problem. I will not go here anymore for service.
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The vehicle I purchased is great, minus a few things the dealership apparently deems not their responsibility. One of those is having customer service. I have purchased many cars, used and new and I will NEVER purchase or recommend anything from this dealership.
I purchased a vehicle at the end of June and it already needs 500 dollars in maintenance (which I'm told I'm not being ripped off on by the dealership). The 182 point inspection states it meets their standards, they just must not have good ones.
This vehicle should not have any issues and was purchased to go on a family vacation. I drove 8 hours from Overland Park, KS to buy this vehicle from them and take it out to on vacation. It has had maybe 2 thousand miles or 3 max put on it. Not enough to do damage. I'm appalled at the lack of care I received. If someone would have simply acted like they care, I wouldn't have taken such issue, but I'm sure this is my fault. I need to specifically ask when the last time the transmission fluid was changed or when a flash update was done. It's my error to have believed I was dealing with people who actually want repeat customer business.
8/20/20
Was offered a call and never got one. Left a message at the number below as well. Official dealer complaint has been filed. Still having transmission issues as well. Ridiculous.
Cannot say enough good things about Joliet Honda and more specifically Ted!! Amazing sales guy. Best zero hassle car buying experience I've ever had. My son and daughter in law bought 2x new cars from Ted last year and I see why!! Come see Ted at Joliet Honda. Proud new owner of a 2019 Honda CRV Touring model.
Hardy Patel and all of the management Members took time to introduce themselves and offered their contact information for my use should I have any questions or concerns. Harvey Suga, Business Manager, made the closing process simple and their high tech document management minimized the time required. Hardy was extremely knowledgeable and spent a great deal of time with me to ensure I was familiar with their products and the operation of all of the technology on the auto I purchased. I am sure I will take up his offer to clarify any questions I have so that I can take advantage of all of the features this vehicle has to offer.
My family bought a Honda here so we came here based on their recommendation. Carlos listened to our preferences and budget and helped us decide on the perfect car for us. We love our new CR-V!
I returned a prior lease to Tamara. She was a pleasure to work with. A few weeks later we were looking to buy a car for my son. I reached out to Tamara based on my prior interaction with her. So glad I did. Again she was great, very professional and great personality! She found the car we wanted and made a first time car buying experience for my son a great one. I highly recommend you go see Tamara if you're looking to buy a new/used car!
Honda of Joliet has been my preferred choice for my Honda and my non Honda (Toyota Prius). I always get warm welcome, not only from the service department but the sales team.
I would like to special thank to Rachel in the sales department. Her grace and her knowledge of products surpassed my expectations!! Her follow up to keep me informed about my trade has been has been tremendous. She always goes above and beyond!!
I would highly recommend Honda of Joliet, especially Rachel to all my collages.
Rachel thank you for assisting me as I came in to Honda of Joliet.
Despite having a dealership closer to home I prefer to drive to Joliet as the service is exceptional! I came in for a safety recall and the dealership was efficient and friendly from checking in to getting a courtesy shuttle to the mall.
Buying a new car can be stressful and frustrating but thanks to Terry Scott I had a wonderful time and it actually felt exciting instead of nerve wrecking.
Wonderful experience at Honda of Joliet. I hadn t planned on buying a new car that day but I m glad I did. I just love my Honda Pilot. Oren Ferguson is a fantastic sales rep. He made the entire process much more pleasant than I anticipated. He was so patient and addressed all my questions and concerns. Oren and the Service Dept are great and they stand by their word. You won t be disappointed.
If you are shopping around, on a specific Vehicle, and you are quoted a price, "out the door " make sure that That number is sent to you in a email. They tend to send the email with the Vehicle price and not the "out the door price ". I did get a acceptable price, but the Vehicle price was different from the phone conversation, and what I expected by the SALE TAX price!
What a tremendous experience and exemplary customer service! Sales associate Lisette Perez was a consummate professional and answered all of my many questions politely, honestly, and in such a way that clearly conveyed she possessed an in-depth knowledge of all the makes and models. Everyone in the store was incredibly polite and helpful. A lot of car dealerships will promise you no pressure sales but Honda of Joliet entirely delivered on that promise. I've driven more than a few makes and models of cars from different manufacturers in my life. Although Honda makes a superior product, it is the personal touch provided by the wonderful staff at Honda of Joliet that will make me a lifelong customer. I proudly look forward to the day that I bring my son there to purchase his first car.
I walked in without hope, but when I talked a awesome and professional sales person, her name is Lisett Perez she didn t take a long to get me a wonderful deal on my New 2019 CRV I m really happy she is very professional on what does thank her so much
Went into Honda Joliet today with my husband and son. Everyone went above and beyond to make our experience wonderful, which we know is hard to do at a dealership! Our sales person Luis S. made sure he answered all of my questions and after trying to find out what our needs and wants were he pointed us in the best direction! I love my new CRV! Thank you!
Excellent , my service rep, Kit Lewis was right on top of things, called me as soon as CRV ready. Repeat customer of Joliet Honda. Nice touch to also wash the car for free. Also very nice to finally meet the Internet girls, Missy Morell and Shahera Boyd . Brought my 2016 CRV in for its first oil change, they made it complimentary, thank you very much.
Justin Magee helped us out with purchasing our 2015 Honda Civic Coupe. He was friendly, funny, and knowledgeable, and showed us a great car for an amazing price. We're really glad we chose to go to Honda of Joilet, and extremely thankful we were paired with Justin.
I've had the ultimate service when the salsesman Oren Ferguson greeted me with being very kind and took the time to sit down and listen to my needs and wants. Oren showed me the perfect vehicle. After being at many other dealers trying to find what I was looking for just to hear them tell me what i wanted. When I met Oren he was a breath of fresh air. No hastles and very patient. There wasnt any position I thought I might be in that he couldnt help out with. Oren had all the answer to any questions and was very sure on everything he said. It was the best purchase and choice I have ever made and Oren made that possible!!!!!!! I have recently referred a friend to go talk to Oren about options on a vehicle. Oren spent many hours with this young man and took the time to go over many details. This young man walked out with a new vehicle and very happy. the next day I got phone calls thanking me for introducing Oren Ferguson to a young man that was buying his first vehicle Im not the one they need to thank. Oren Ferguson is the man to thank for a GREAT job well done!!!!! I will tell everyone to go see Oren Ferguson at Honda of Joliet. I'm very proud to say that I know Oren.... A special thank you to Oren for making a difference
I can say I was very happy with the service and customer support in finding a new vehicle here. If you were to ever go here, I highly recommend that you ask for Ken Laing Sr. He s a terrific salesman and is all about finding on what you want in a car of your interests.
Last week Brian K took very good care of me as usual! Just leased a new Honda Civic and I love it. Process was smooth, Brian went through everything with us and now I m care free cruisin, thanks Honda and BK, I will be recommending to all!
Working with Josh Tornabeni was a very pleasant experience. It was refreshing to work with someone who was honest and to the point when looking at new car options. Josh was very helpful and easy to work with, make the car buying process less overwhelming.
I appreciated that he didn't give us a runaround and was not pushy, it made making a decision on a car stress-free. He cared about making sure we were comfortable with our decision. I highly recommend Honda of Joliet and requesting to work with Josh!
Mr. Carlos Peralta was one of the best dealers I've ever come in contact with. He gave me the best deal on my car, and has a very friendly approach to customers.
We went in looking for one specific vehicle and ended up with something totally different. David Nemanik was patient and informative and sold us a great car. Our entire experience with Honda was great.
The honda service goes smooth and i met the guys Chris and Hardy, they are dedicated and professional. I purchased the car here, and am really satisfied. Good service, professional team
I worked with Linda and Tamara.... They both were very helpful, knowledgeable and completely transparent during my car buying process. I purchased about 2 weeks ago and could not be happier with my decision! Glad to be apart of the family! #TeamHonda
These guys and gals are awesome. No messing around. No over the top butt kissing. Just sincere service and value. This is just me, but I don't need essential oils vaporized or macchiato on tap to buy a car, or (heaven forbid) service my car. Always clean, friendly, honest, and informative. Plus they sell Hondas.
Saul Rodriguez was very professional, helpful and personable. I'd buy a car from him again any time since this was a great experience! The process was smooth and easy and Saul made the process enjoyable.
I had an amazing experience here! Mike Poulos is an exceptionally knowledgeable, friendly, and professional salesman. He took all the time I needed to help me purchase a new car with no hassles. After the purchase he spent more time with this technically challenged woman, and explained, in detail, all about my navigation system. Definitely would recommend contacting him if you need a new car!
My husband has a 2019 CR-V and I am so impressed with the safety features that I called The Honda Superstore of Joliet to find out how I could arrange a test drive during COVID and was greeted by Alexis Evjen, their Customer Care Specialist. I explained I had reviewed their inventory on line and wanted make an appointment to come in. Alexis asked all the right questions to help me narrow down my choice. She walked me through the process and gave me a firm price over the phone. I realized that I might actually be able to manage to make a purchase that day if I got a good trade in value for my 2016 HRV. When we arrived at the dealership we were warmly greeted by our Sales Rep Hardy Patel. Hardy made me feel so comfortable and safe. We were all masked up and Hardy had plenty of hand sanitizer on hand! When I had talked to Alexis on the phone I was able to narrow down my search so that Hardy had the "car of my dreams" ready for a test drive. I took a 2020 CR-V EX for a spin and the fact that they it was in the new hot color "Radiant Red" sealed the deal for me; I wanted that car! Hardy offered us a trade in amount that made it possible for me to drive my new car home the same day. I would highly recommend working with Hardy Patel. He was so kind and thoughtful and took care of everything for me. He set up my phone, and explained how to use all of my special features. Hardy even set up my radio with my favorite stations. Before I drove away, Hardy told me to enjoy my new car but that I should come back and see him if I had any questions or forgot how to use any of the great new features. My new car has so many features that weren't on my HR-V so Hardy realized I was overwhelmed so he suggested I drive it for a while and come back if my husband or I was unsure how to use a feature. He assured me that he would be happy to go through it with me again and told me he hopes to see me very soon because he wants me to feel comfortable in my new 2020 CR-V. I mean is that amazing or what? If you are thinking of a new Honda - go see Hardy Patel at The Honda Superstore of Joliet, you will be so happy with his service.
I leased a 2017 Honda Civic from Nelson Caban over the weekend and had a great experience. He was so helpful and patient with us. I would absolutely work with him again and recommend Honda Joliet to anyone. Plus, I LOVE My new car!
I recently purchased a Honda CRV at the Joliet dealership and had a wonderful experience due to the salesman - David Nemanik. David was informative concerning the numbers of buying verses leasing, allowed my husband and I the time to figure out the best approach to make a car purchase and there was absolutely no pressure on David's part to purchase the car. He took the time to move items from my car into the new car with care and concern that all items were accounted for and situated in the correct place. David has a wonderful manner in customer service. He continued to ask if I understood all the information and contacted me the next day to make sure I was satisfied with my purchase. I would recommend David as an exceptional sales person when buying a car.
My dealer was Rich Ponulak and he was very helpful and knowledgeable! My family loved him. I will recommend him to everyone I know who is looking for a car!
I was in the market to buy a new vehicle. I was previously shopping Ford's and it just seemed to take for ever to get them motivated to buy one of their cars. I had a work friend that said to try Honda of Joliet and I did.
I also tried Honda of Naperville and they just didn't seem to want to sell a car as much as Joliet. We negotiated a deal within an hour, done. I had a new car. The paperwork seemed to drag out a little but it was still fast considering I was talking to Ford for weeks.
Rudy and Nick were great for working with me and making it happen.
This was the best car buying experience I have had and I have bought a lot of cars. TED was our sales associate and he was so helpful and very patient and got me exactly what I wanted for the price that I wanted. Thank you Ted for everything. Their finance guy was also awesome. Thanks Honda of Joliet for everything.
I purchased a 2 year old vehicle from Honda of Joliet. Everything from the minute I received the car was an issue. When I called to see if the vehicle was still on the lot before going out there; they let me know it was but it wasn't ready for purchase as it needed new headlight housings. OK no problem still went to test drive the vehicle and see if I wanted it. I wanted the car so they said they had to send it to Kia (Kia vehicle) to have the lights replaced, entire housing, but when they got it back they would let me know so I could get it. I get the vehicle a couple of days later. While driving at night I notice the lights are terrible. I call Honda who tell me to bring it to a Kia dealer near me and have them repair whatever the issue is, but send the invoice to Honda. I take it to Kia to find out Honda of Joliet actually never sent the vehicle to Kia to have it fixed to begin with. They spliced the wires and used duct tape and halogen (not proper lights for the car) and taped the wires together then duct taped the lights in place. Kia deemed the vehicle a hazard to drive as the halogen lights were too hot for this car and melting the duct tape causing risk for the vehicle to catch fire. Kia contacts Honda and lets them know the hazard with this vehicle. Honda pays the $1,200 for the lights to be properly repaired by Kia and they also pay for me to have a rental for the week, but they still sent me home with a janky repaired job that put me and family at great risk of fire. Then they messed up the title and I wasn't able to get the vehicle plated. They failed to send out the proper paper work for Power of Attorney on one of the two previous owners (husband and wife). That took another couple of days to get situated meanwhile putting my temp plate expired. Not only were these issues big and real, but then to actually get John Wise (store manager) on the phone is extremely difficult. Of course they keep telling you they are having phone problems, but how many phone problems can one business have before you fix the issue. The lack of customer service was terrible, then to completely create their own janky repairs was a whole other level of terrible. If it wasn't for Rich, my sales person I would have returned the vehicle and got a different one from somewhere else. Rich was a good sales person and when I was having trouble getting John Wise on the phone, every single time, I would email Rich and miraculously I would get in touch with John Wise. Rich was great. Honda of Joliet as a business is awful, awful, awful! I will never ever, ever go there again and I advise everyone to steer clear of this sideways place!
My husband and I had the pleasure of working with Terry and Kurt to help us get our Honda Civic SI. We started our experience at Honda of Joliet with Terry, he was working with us to make sure we got the best possible deal and when we had to step out and do other stuff, Terry kept communicating with us via phone calls and text with information regarding the deal, and what they could do for us. When everything was done and said for when we went back later that afternoon to finalize everything, Terry was with another customer and he sent Kurt over to us to help us finish the whole process. We liked how Terry did that so that way we didn't have to sit around and wait for him to be finished. Also, we really appreciated how Kurt was out back helping clean our car so that we could be out quickly and weren't just sitting around. I really like how they came together as a team to help us. We are so impressed with the service we received at Honda of Joliet. We highly recommend this dealership and will definitely be referring people to see Terry and Kurt!
Many thanks to Terry, Shahera, and Demetrius! They were really exceptional and went above and beyond to make sure my needs were met. A special extra thank you to Terry who loaded my new truck with my things from my old car.
I was there to get a Honda crv 2019 and their service was excellent. The Sales and leasing consultant- Ken Laing, is a great guy. He helped me through out the process. He is very respectful and kind person. Thanks Ken!
I had been to several dealers and all the salesmen I had spoke with seem to try and persuade me into something I wasn t interested in or just seemed kind of rude. HOWEVER, I walked into here and what a fantastic car purchasing experience! Justin Magee is an amazing salesman and his manager Mike Bryant was fabulous as well. They actually listened to what I wanted, like real salesman should! Finally! I felt like they actually cared and it was nice to finally work with someone I felt I could trust. I highly recommend Justin if you re looking to purchase a vehicle hassle free! (:
I recommend them to anyone intrested in buying a new or used vehicle, I have bought my last 3 new vehicles 2 years apart a Civic then an Accord my last vehicle i purchased month ago . Its a CRV. The technology is awsome. The salesman Ted was awesome and managment worked diligently to get us the best price and finance rate available. Believe it or not the service Department is wonderful however I've only had to use them for routine maintenance .Since I have not any problems with my prior two cars.
Ken treated us very well. He made sure to answer all of our questions to ensure we left with the car that fit our budget and needs. Overall great experience!
I have only good things to say about my buying experience at Honda of Joliet. Nelson Caban showed me the perfect car that fit my needs and was very courteous and helpful all though the process. The man who handled the financial process was also very kind and helpful. I received excellent treatment from beginning to end. I am very pleased with the Honda CR-V I purchased. Thank you all!
If you want quality customer service, a great deal, and a car that will last a lifetime; I advise you to go see Saul Rodriguez at Honda of Joliet. Saul was extremely helpful during the entire process and answered every question we had. Thank you Saul Rodriguez & Honda of Joliet for helping us get the perfect deal on our new 2018 Civic!
Bought a car over the weekend went to a few places prior and had a few very difficult experiences no one seemed willing to work with me. I had a completely different experience at Honda of Joliet. Ken Laing Sr. introduced me at the door and we quickly looked over a few cars and went for a test drive. He was very humorous and made what can be kind of stressful very easy going. The best impression I got of Ken as I told him about my prior experiences was that he truly wanted to help me and he did. It took some time but he got me in the car I wanted and he did everything he could to make it happen. I truly appreciate the help that Ken and Honda of Joliet gave me. If your looking to buy a car please go see Ken I promise you will have a great experience. Thanks again Ken and Honda of Joliet!
My mother and I stopped by Honda of Joliet a few days a go , to check out a civic . We were both new on shopping a round for a vehicle , so we didn t know much on what to ask or look for . Lucky for us we ran into Edie, who not only was very friendly but also patient . He made us feel welcome and not rush to buy anything ,as he was very clear on what are options were . Although we didn t end up taking a car home that day . We will definitely be coming back to eddies as he provided us 10/10 customer experience.
I purchased a 2016 crv. As a busy single mom, I communicated through email with Linda. We set up a time for me to come in, where I met with Jake who took me on the test drive and further explained all of the cars features. Everyone was very nice, including Bob who talked to me about accessories.
We recently purchased a Certified Accord from Honda of Joliet. Linda Soto was our first point of contact; she was very respectful and her communication was top-notch. Our sales rep Oren Ferguson was easily the best dude we've dealt with at a dealership. He made our experience as stress-free as possible, and got us familiar with the vehicle just enough before sending us off. I appreciated the courtesy of everyone at the dealer, it made our first Honda buying experience a good one.
My family has purchased 9 vehicles from Honda of Joliet. They have been incredible to deal with over the years. Shahera and Ted helped with our most recent purchase. Everything was agreed to prior our arrival and the purchase went smoothly. I would highly recommend to anyone looking for a new car to purchase a Honda from Honda of Joliet. Every car has been everything we've expected and more and they have always given us the best price. Harvey in the finance office was very helpful also.
Awesome time, Eddie, our sales rep, helped us with everything we needed without the feeling of a grimy car salesman. It really felt like Eddie was genuinely there to help, rather than getting me to sign. Not just that, he offered to fill my tank on a used vehicle purchase.
All in all, great time, crystal clear, and has best interest in mind. Thanks Eddie!
Josh Tornabeni is a wonderful and honest salesperson that has customer service in mind !! I would buy ten more cars from him if I needed ten more cars, that's just how comfortable I felt with just how honest and to the point Josh was! Keep up the good work Josh !! Honda of Joliet is damned lucky to have this type of person on their front lines ~ Keith
Mike Poulos was absolutely great! While working efficiently he still took his time to explain everything to my understanding! Very personable guy & even helped me clean out my old car! Thanks for everything with the purchase of my new 2020 Honda Civic!
I just purchased a Honda CRV from Honda of Joliet. I could not be happier with my experience. I definitely received the five star treatment. I have to say if you are looking for a vehicle make sure you ask for Rich or Rudy... Both salesmen were knowledgeable, and not pushy. I felt that they were respectful of my time as the process did not take all day.. I loved the store and everyone we came in contact with. I will be referring all my family and friends there.
Took my 99 Ford Contour in for an oil change. Job was done plus a wash and vacuum. I was very pleased. Mark in service definitely knows great customer service.
Honda of Joliet gave me the best sales experience I have ever had! Tyler Baker followed up with me immediatley and answered all my questions and conerns in a amazing fashion! This place has been phenomenal because they were 100% honest with me on pricing right out the gates! Valley Honda offered me a price and did not tell it did not include destination till I arrived their!! Honda of Joliet did not do that. THANK YOU Tyler for an awesome experience! I will be back! :-)
Luis S. was very helpful when we were returning our lease and looking to lease a new vehicle. He was very thorough in explaining and demonstrating the new car features. He also worked very hard in getting us a great deal!
John King and Hardy Petel were great at what they do. Very happy with the whole team. Fast easy and very professional. Best deal on a great car what more can a customer ask for. I would definitely recommend Honda of Joliet to anyone looking to buy or lease one.
Had a fantastic experience ! Terry was hands down the most honest and reliable sales man ive met. Ask for terry ! You wont be disappointed. So happy with my new 2018 accord !
I just purchased a 2019 Honda Passport from Honda of Joliet. It was a good experience dealing with Chris and Shahera. I recommend anyone looking for a Honda go see them.
Liz was awesome with us and helped us so much with getting us our car. We have been having so much trouble trying to find a car and we are glad we came to Honda of Joliet and finally got our car we have been looking for. And thanks to Liz again!
Honda of Joliet Dealership clean and has a large selection of vehicle and hardy was helpful throughout the process and straightforward . He really work with me to find a right car for me based on my needs . .
I purchased a car back in June at this location and from the start it was smooth sailing. Oren our salesman was very knowledgeable and supportive when it came to our wants and needs. Considering this is the first time I have ever bought a car I m glad it was such a smooth experience. Thank you to everyone at Honda of Joliet and of course a big thanks to Oren !
Just bought my Honda HR-V from Justin on Saturday. Justin answered all the questions I had and was very informative. The gentleman that I worked with in finance was also very nice and helpful. I d recommend Honda of Joliet to anyone in the market for a Honda!
Mike Poulos Took great care of me with respect to my purchase of a 2019 CRV. I Purchased side moldings and backup warning system. I got a great deal and would recommend buying a Honda from Mike.
I purchased a car from Honda of Joliet Monday. I am beyond pleased with the vehicle. Working with Mike Poulos was a smooth and painless experience. He spent the extra time to review every button in the car, to ensure I was comfortable driving off the lot! I d recommend anyone in the market to consider Honda of Joliet and don t forget to ask for Mike!
He did it again!! While I thought that Oren Ferguson had provided the best service on the previous 4 cars that we purchased, he surpassed that and provided me with the ultimate service on the 5th car in as many years that my family has purchased from him. He made sure that all my expectations were met and more. I have and will continue to refer anyone looking for a vehicle to go to Oren. He will never disappoint! Andi was awesome also. She stepped in and helped answer any questions or concerns if Oren wasn t readily available. Best car buying experience to date! Thank you both!
I had Oren Ferguson as a salesman and the experience I had with him was azmazing. He was straight forward. No BS. He is an amazing salesman and I will deal with him again. Specially since this was my first time buying a new car. I am happy with my car buying experience and I will recommend anyone who is looking for a new Honda.
Saul R & Josh T were very helpful and knowledgable during our car buying process. Em gave us a great price on the internet and kept us updated through emails. Thanks for a great experience
Good service. I've had my Honda since 2011, they always service it and have never had an issue. They are professional and knowledgable will continue to take my vehicle to them for maintenance.
Had a great experience yesterday when I traded in my minivan with one of their used cars. Justin Magee helped me through the process and he never loses smile. Felt no pressure during whole process. He's very professional and cares about what customers need. Manager was also nice and willing to help. Highly recommend this place.
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