Holy Cross Medical Center Reviews

My birthing experience at Holy Cross was less than desirable. I had to be induced and was forewarned that admission to the hospital was based on the availability of rooms. I was admitted the morning after my schedule admittance. I was asked my birth plan which I indicated that I wanted to receive pain medication when my pain was about at a level 6. It took two days to get there, but once I did, I was expecting to receive pain relief. They however, did not have an open birthing room to admit me to and could only give me a epidural and nothing else for the pain. I was told, the epidural could not be administered until I was admitted to a birthing room. I did not get admitted to a room for another 6-8 hrs and only after indicating that I needed to push and felt the baby coming. I was quickly swept away to a room administered the epidural but by time the medicine kicked in, the baby was already coming. It was a unexpected experience for me. I did not expect to go almost my entire labor without any sort of medication. My baby was delivered within 30 minutes of being in that room. It didn't help that I was moved to a cramped recovery room after the birth which I was told would be switched once another room opened up. We asked several times to move rooms, because it was difficult for the nurses and doctors to move around in the room, it was so small. I never received another room. In being discharged from the hospital, almost all of the rooms on that floor was empty. Just an unpleasant experience overall. I felt ignored and dismissed, and was ultimately forced to give birth outside of my birthing plan.

I can't thank all the staff enough for all they did for me. I want to recognize some of the staff: RN Kengni, RN Mikayla(ER), RN Kirk(ER), RN Sareena, Doctor Hennessy and so many more. You all made my first emergency hospital visit so safe and less scary. I am absolutely grateful for all of you!

Medical Record dept. is horrible. The women there are very short and nasty. Do not seem to like their job. Maybe switch professions if you do not know how to talk to people.

My experience was horrible, I was on the 5th floor and my nurse oumi was rude, and not very attentive. I asked to change nurses and was informed that wasn t an option, I was also told there was no doctor on call... seriously! In a whole hospital, no doctor on call? Totally unacceptable. I will not be returning to holy cross for any future medical care, and would warn others to stay away.

Ghetto! Not clean, rude and unprofessional nurses. Nurse name Aden assigned to my sister in-law's room was rude and condescending when asked her simple questions. Charge nurse Barbara came in to step in who was no better. Terrible service and experience.

Beautiful hospital, very helpful and friendly staff. My daughter went in for surgery and every area was exceptional. I must admit the cafeteria food is not that great but again the hospitality of everyone there makes up for that.

Epitome of bad Service!!! Disgusted and appalled by the way my Fiancee was taken care of while she was there. The ER was great but the Observation room should be called the Hell Room, Not to mention the nurses never gave her a call light which was hung in the back and out of her sight. She needed to call a nurse for help during the night and was looking for a call light on the bed. I wish I would have realized that before I went home to rest for a couple of hours. I came in the morning and she was crying cause of the pain and the lack of nurses help when she was there. She was able to walk but it was painful and at one point could not make it to the bathroom and the call light was out of her sight and reach. In the morning, I came in and found it for her . My fiancee wrote a review, and a letter was sent to her with what seems more like a letter of denial stating that they investigated and the nurse said she had gone over the call light with my Fiancee when she got to observation which is a big lie!! I can assure you I stayed in observation with her till very late and they did not go over the call light or even mentioned the existence of one. Her IV came off when she was trying to go the bathroom and again they state it was'n t documented therefore Holy Cross wants to say it never happened. Yet I have pictures to prove you wrong and you should be investigating and taking peoples complaints more serious. I watched helplessly how my fiancee was in so much pain and how she was told to wait and she was going to become an addict with the narcotics when the doctor had doubled the dosage every two hours. Nurses were rude and a remark like that was really not welcomed. Whats shocking is that even to the very end when it was time to go home after surgery we had questions and the nurse made it clear she did not want to bother with any questions we had upon going home. She rudely said. You should have asked your doctor, that's why you have one. Excuse us for bothering your nurses Holy Cross!! Like my Fiancee said it's the name of Holy Cross Hospital. These nurses can go on to work elsewhere but you're left with the reputation. What are you going to do about it???. Look for excuses or deny that this happened?? Believe your staff?? Why would someone that has never wrote a bad review for anyone take the time to leave a review like the one I am writing now?? Would you take your loved one to your own facility to pass the humiliation of not making it to the restroom and actually wetting herself because she was never given a call light. My fiancee was not allowed to drink water yet she begged for something just to rinse as the medication made her mouth extremely dry. Her lips in a day were so dry they bled. Nurses must hate their jobs at Holy Cross.....At least the ones in the observation room where the nurses were rude not just to her but to me as well. They gave her a potty chair the next morning and told me to go throw out the urine as soon as I came in. My fiancee told me not to do it so guess what??? I t just sat there full of urine until she left. I have not even written half of what happened but I am glad she is home and the horrible experience is over. I saw your comments after one leaves a review and you give a number for one to call, I don't know for what if you don't do anything about it. The letter you sent to my fiancee which we will be posting soon is a sorry excuse and denial that the IV came out and she had blood everywhere which was not documented therefore you want to believe it never happened Again, I have pictures that prove otherwise. Holy Cross I have a busy work schedule and really have no time to mess around leaving bad reviews when I don't like how I was served but this was as I stated at the top the "Epitome of bad service"

Too much wait time even though you have an appointment. There is no line but taking another half an hour for someone to take me on Mamogram.

Very good hospital if God wants it ak my baby will be born ...................

According to Holy Cross my wife's mother is still alive! She died at Holy Cross 6 years ago under questionable circumstances. We keep receiving solicitous mail in her name and I have called Customer Service numerous times to no avail.
It upsets my wife to see their mail and so I always try to check the mail if I can. If I could, I would not give a single star.
Please be careful folks. If they can't correct their
mail to families of the deceased after several calls, and 6 years of record keeping...
I'm not sure you want them handling your medical situation.
Mike H

Everything was going well till we got to the room. Transport left my fiance in a tangled mess. All the IV lines dangling on floor. Suction canister on floor. I just could not believe my eyes. He just went thru a 6hrs major surgery spent 4 hrs in the recovery room. To arrive on the floor to find him under these unsanitary position that can cause infection.

This place is so slow. And very little parking. ER is slow and rather uninterested in your emergency. You need to scream and whine to be seen faster.
My baby boy needed stitches in his face near his eye. He waiting in the waiting room for at least 1.5 hours and then waited for 5+ hours in a little dirty back room. I did want all the wait because it was starting to heal while still open. I repeatedly had to ask them how much longer. Each time they acted like they were surprised I was still there.

The nurse practitioner was to see him, not a doctor. She took her time doing everything. She only put in 3 stitches where he probably needed 4 or 5. It's healing ok but they said he will not have a scar. He will. They didn't want to give me another bandage and told me it wasn't needed. Yet the direction printed out for me said the exact opposite. Smh @nurses these days. I have had stitches 4 times. Two in my face and never had this amount of foolishness.

Accident happened at 6 pm, got to the hospital by 7pm.. didn't get home until 3am. Unexceptable. I will never return.

I recommend Washington Adventist. Always have a good experience there.

Great staff quick care very intelligent and kind people Dr sherk is really funny and cool great nurses great staff I've been treated badly at the hospital's from my hometown and this hospital is fantastic

In the medical field, good communication is key to saving lives and running a good business. From my experience, Holy Cross staff (at least in the ICU/third floor) horribly fails at communicating with its patrons, which range from misinformation to no communication at all.

One of many examples, one of our family members was in the ICU, and was recently transferred to a different floor with no communication from the staff even though I had explicitly stated that I was a point of contact.

I was in a bad car accident and ambulance brought me here. I was left in the middle of the emergency room on my stretcher for 2 hours in severe pain! No vital signs taken no acknowledging me after questioning them multiple times. I'll never come here again and tell all I know my story so they don't come. They need to go out of business. The nurse who finally saw me couldn't believe I had laid there that long with no care, triage or vital signs taken at least. The doctor only saw me once and never came back to discharge me. Only sent messages through a nurse and who knows if it was really him. Worse hospital ever. D.C. General hospital wasn't even this bad. There has to be somewhere to report these subpar hospitals that just collect your insurance money and treat you like trash!

Technician informed me that the imaging service requested by my doctor was not performed in the manner requested on the order. In a very clinical manner she dismissed me. I was able to get an appointment with another facility which had no problem with my doctor's order. Very disappointed and such a waste of my time. So inflexible.

Have been to many hopstipals for operations in the area and HC was clean, staff were helpful and very polite. Both my wife sand I were thoroughly impressed with the entire visit!!!

The worest Hospital I ever saw for the emergency treatment. We spent over 8 hrs for just a simple treatment and finally left with no help. The doctor didn t even want to talk to us for 1 minute. She shows us very lousy face and frustrated talking with no answer for our questions. They (doctor & nurse) just sitting there doing nothing.

When I compare this the Suburban Hospital ER service, I can say that Holy Cross is doing nothing at all on ER. Suburban Hospital ER is the best of all. I don t believe a person with critical health problem can be helped and survived at Holy Cross Hospital.

Holy Cross Hospital is great. Have had two surgeries in less than one year. The staff is just great and the whole place is well organized.

I would like to give a shout to Mr. Roberto, he went above and beyond to make me smile and when you are in the worst pain ever, that really goes a long way! He was very nice and kind, got me extra drink. Very polite man!

The treatment was the worst, with saying that I've never seen Dr. and I'm pregnant was an emergency ... get there by ambulance! I do not recommend it

The ER at Holy Cross is terrible. Every other department I've had contact with has been great (I gave birth there). So the 1 star is specifically for the ER. Had my 4 year old w his radius and ulna cracked literally in half on his left arm. Ran in, saying I need someone to help him out of the car. Nurse just stared at me and then turned to talk to another patient.
He was terrified of the IV, but very still. Even so, one doctor and a nurse had to try multiple times. When we got to Children's (which was amazing) later, they said HC had messed up his hand so bad they had to put a new IV in his foot. They said HC was notorious for sending them patients with terrible IVs that they had to redo.
That's not counting the time I went in vomiting and having diarrhea and lay in the bed for an hour and a half before I even saw a nurse or got any fluids.
Go to Suburban for emergencies.

I am just leaving the hospital with my sick child. The entire staff was friendly, concerned and made everything easy for us. From patient registration to triage to Dr. Kirk- everyone was phenomenal. This was my first time here and I'll be sure to return for all of my emergency needs. Thank You so much!

I had a planned major surgery here less than a few days ago. I was not excited because of the bad reviews however I kept this entire ordeal in the hands of God and couldn t be any happier with the outcome.
So leading up to the day of my surgery I was contacted by nurses and billing department etc for information they needed and while I felt I was being called multiple times in a day I was VERY appreciative of the thoroughness and organization. The day of my surgery upon checking in I was greeted by very friendly and organized workers verifying my information. I was a little depressed and afraid so not having to stress over small things like rude staff or an unorganized facility -it truly helped ease my mind! As I was escorted to the back where I would meet the first nurse I interacted with whom had me undress and began taking my vitals bloodwork etc- it was truly nice having her. Her name was Claudia and she was very attentive friendly had excellent bedside manners and went above and beyond to ensure I was comfortable- because my surgery time was delayed a few hours which kept me laying in bed.
After the anesthesia was administered I had my surgery and to God be the Glory -I had a successful surgery! I cannot remember the nurse who was in my face when I opened my eyes but she was equally as wonderful as Claudia was. She explained my surgery was over I was recovering and was heading to my permanent hospital room. However the short period I was with her- she constantly checked on my comfort and well being.
When I arrived in my room it was a Wednesday evening and I only remember Esther who was in training to be a nurse or something. Another woman who was training her was not bad however Esther was like a miracle. She was so genuinely caring gentle ATTENTIVE organized and made it her business to keep me in good hands. God bless her!!! I was sad when her shift ended Thursday morning because the new nurse & CNA whose names I won t blast they were HORRIBLE! Missing all day, took forever to come when I rang the nurse station and overall just didn t appear to care! The CNA was a ghost and was more concerned about personal cell phone conversations. Fearful of retaliation I did not complain while there. When their shift was over the evening shift was not bad and I was ok with them however the following morning shift on Friday Stella was my nurse. She was very busy I believe -phone constantly ringing so my understanding was clear and whenever I needed her she came. She took care of me and was helpful in recommending what I needed to go home sooner and not return to the ER by doing the wrong things.
My Surgeon and the PA were both on point they had the hardest jobs and I can t thank them enough for keeping me in safe hands. I also appreciate how well they cleaned my area surgery was performed. My bandages were very neat there was no visible blood in sight not even around my surrounding skin so that was great on my eyes!
The hospital in general appeared to be very clean. I cannot complain about the hallways the rooms bathrooms etc. All looked well maintained. My room was clean. Unfortunately my urine cup that measures my urine sat for over 24 hours and I had to dump it more than once and one time I had to use another toilet next to the one I mainly used because I couldn t hold it. My food was decent for hospital food it was fresh it was appealing to the eye. The delivery people were always very pleasant. The people who drew my blood each morning were always professional and friendly. Whoever escorted me out of the hospital after my discharge was impatient and unprofessional. He did not assist me in entering my vehicle nor did he place my bag in the vehicle because he was too focused on getting back inside the building. I was partially handicapped and could have fell or hurt myself badly.
Overall nothing is perfect and I would have to say my experience here was great. There needs to be more oversight even in the small areas because each function in the facility has a purpose!

My wife recently gave birth at HC in Silver Spring. I have to say, our experience was very positive overall. The nurses and administration were friendly, and generally did their best to ensure a successful outcome and our comfort. The quality of the doctors is superb, which in my opinion is the most important thing. Their facilities are on the older side, so they could probably use some renovations, but overall a nice hospital.

My dry mouth made it seem I had a stroke. The thorough tests at Holy Cross
(Cat Scan, Ultrasonic, urinalysis) showed only a urine infection. Thanks for great work.

Only place where poison control tells you to rush to the hospital don t wait for an ambulance and the hospital tells you it s going to be 6 hours until they see you

it s a good hospital trust me most of y all don t know anything about holy cross and if u have hate and negativity why are u wasting your time and giving reviews go do sum else

After they had me waiting in the waiting room they brought me to the back to lay on a bed in the hallway everyone strangers and all staring at me all in my business it made me feel even more in distress and very uncomfortable why have some one being treated in the hallway makes me feel like I don't matter in a place where you should feel comfortable

They gave me a mixed opinion but delivered my baby brother healthy and perfect for a premie.they told me I could see him but changed their opinion very fast ,it was an okay experience but not the best

It has been over 4 hours and we have not been seen by a Dr. No one has come in to check on us or give us an update. I had to go to the nurses station to ask. And to add insult to injury when I complained about the 4 hour wait the nurse laughed and told me this was a good night and the average wait is 6 hours. My reply was simply, "No it is not a good night and you shouldn't brag about a 6 hour wait time."

The best staff and the best experience in a hospital.

My sister was transferred to Holy Cross. She was critical at the time. I love the fact that the nurses and support staff were so caring and informative. I know it's hard when you have many patients just like my sister and I can say, for 80 years old, it's very critical to get the best of care and that's what my sister got. I want to say Thank You! for taking great care of my sister Helen. She goes into rehab today where they are making sure she has a full recovery.

My daughter was born in January,we paid already,but they always sent bills list to us.

Over 2 hours waiting just to SEE a doctor while there are only 3 other patients in the ER! Y all have to do better, I d rather die than come back here.

Lactation nurse is inexperienced and because of what I went through I would never recommend this hospital for child birth. Nursery staff was horrible! My nurse who was from Ethiopia was amazing and caring!! My doctors from Capital Women s Care were fantastic. I wish they used a different hospital for child birth!!

I had to bring my father in because he had a cut on his toe. Because of his diabetes this could have been very serious. We were taken to the back of the emergency room with Ms. Nicole who was very helpful and knowledgeable. Other then that the doctors were slow and other nurses were slow. Mr. John from MRI had a horrible attitude- not even sure how he has a job when you can't even ask him a question because he gets frustrated. It took us 2 days of us being there to get an MRI done. It took the nurse Simnel 1 hour to give me my discharge information after the doctor had sent it to her. Then it took another 1 with 23 mins to give me the paper in where I can return to work. Or to be excused from work. Honestly, horrible experience. ................. ...
Waste of time.....

If you are out of state and your loved one, who you are legally in charge of, is at HCH don t count on getting information. After 10 minutes on hold to be told they are too busy to talk to you is UNACCEPTABLE!!!

The staff was EXCELLENT. I was treated very well and with respect.

We were in the Peds unit for my 2 yr old son, had a good experience overall, except for one Nurse Practitioner who admitted my son. She was in our room for 2 minutes at the most. Walked in the room with arrogance, completed her assessment in less than 2 minutes. our cardiac monitor was beeping and when we asked her what the alarm was about, she said - you can fix it back yourself, shrugged her shoulders with an attitude and walked away. Found out later it was oxygen sats probe that was taken off by my son accidentally. Never came back to check my son rest of her night shift. I guess patient's safety is her last priority. We were admitted so that my son could be tele monitored, not to sleep in the hospital unmonitored and let my insurance pay their huge hospital bill. I was shocked that somebody could be so unprofessional and lack empathy. I hope healthcare professionals learn to have some compassion and kindness before they work with sick children.

Nurses In emergency area, rude clearly unprofessional, not enough space, to treat people, racist COMMENTS, time i was there 8.15pm and and 2 hours later im still in emergency area, they say the waiting time is up to 7hrs after been 2 hrs already. Why don t let patients know about the waiting time. UNPROFESSIONAL. Nurse ( dasline ) clearly don t have any idea of how to do her job, and how to treat patients. They need to fired useless people and hire people that is capable of do their job.

The Worse emergency room service experience I have Been waiting for more than 13 hrs still did not get any any help or seen by the dr.. most horrible hospital ever and the worse nurses ...

My friend got injured in the hit and run accident and was told to wait for 8 hours long. Evaluation took a longer too.. I strongly recommend not gong there.

The information desk was very rude and they made the visit very horrible. I would never like to go back there

Thanks to them my grandmother is here today .she was dying but they brought her back .without her I didn't know what I would do.

I had a wonderful experience in the ED today. The staff were attentive, kind, and took my complaint seriously after I was assaulted. Sure I had to wait but that is THE WAY TRIAGE WORKS. If you don't have a life threatening condition, you have to wait because there are limited resources and people who are super sick get those resources first. It is really unfair to medical personnel to call them lazy, because you fit in that category.

My husband and I had a terrible experience there several years ago and now have little in the way of options under his health plan and surgeon but to risk it again.

Discharge nurse was HORRIBLE. Did not provide my daughter with any information regarding her next steps to get her birth certificate and social security number. They had the baby unamed and my daughter has had to come out 3 times to Holy Cross to try and rectify the situation and they stated that they can only do better next time, and no further direction. I was advised by someone in the birthing registrar to contact Pamela and it is a non working number.. of course it is. Her Kaiser doctor was EXCELLENT and the staff treated her exceptionally well, however the discharge was horrible. Please do better, so you do not complicate the lives of those that have no knowledge of next steps.

I had my regular check up with my doctor I was sent to holy cross silver spring MD I didn't have to wait for more than 5 minutes my first nurse was Michelle and Erin I know they enjoyed there job base on how they interact with us answer all questions Taylor and Jaclyn did a excellent job I was under observation over the high risk perinatal center and they treated me so well couldn't ask for a better team great customer service and very informative well down labour and delivery

I was sent from a clinic to the emergency room late at night. When my mother and I got there the front desk receptionist was very rude. She asked what where my symptoms, I responded that I was not sure, because I had a few things going on that were making me sick, so I proceeded to tell her that I was sent under referral because I had an infection, which she replied tell me one thing that is wrong. She asked me to take a seat. The lobby was packed with people (according to personnel, they are always this full), dirty and the staff at the front were rude to everyone that had questions, or needed assistance. Frankly we decided to leave and go to another hospital because they wait was about 4 to 6 hours long to get a room. We could have waited, but the way the staff treated us, and everyone there was very uncomfortable. I understand that there is a lot going on, but everyone is sick at the ER and no one wants be treated like that. I was also asked to provide my religion and I do not believe this is a question that should be asked.

Nice and clean place. Narrow minded and judgmental ER (express) nurses. RNs need to get more education on caring patients with open mindedness. 1 star for Express ER nurses.

Can t say enough great things about our experience at Holy Cross Hospital. The staff here, from the housekeeping staff to the doctors are exceptional and this place runs like a well-oiled machine, providing the patients with a feeling of security and confidence.

My wife and I were here for four days for the birth of our first child. Our nurse for labor and delivery, Tiffany, was extremely kind, understanding and knowledgeable, answering all of our questions with love and going above and beyond to help my wife. Our delivery doctor, Dr. Silverbrook, was intelligent and wise, recommending the right course of action for our situation.

When the labor led to c-section, my fear for my wife was immense but the surgery team and anesthesia team were exactly what I wanted to see: professional, confident, experienced and effective. Our son was delivered safely and in perfect health and my wife healed so quickly that she was walking the next day. God blessed us with a successful delivery and Mom and baby are doing great thanks to the team at Holy Cross.

The blessing didn t end there. The staff in the maternity ward were just as top notch and vastly beyond my expectations for the care I thought we would receive at such a large hospital. Our first nurse Melissa was a wealth of knowledge and expertise. She successfully helped with nursing, feeding cues, recovery, sleep, questions, questions and more questions. She was a true blessing to us both and carried out her duties with a selflessness and consistent encouragement. Our night nurses Sarah and Maria were life savers providing us much needed relief, tending to the baby allowing us to catch some sleep. They, too, handled all their duties with professionalism and grace. I didn t think anyone could match these three, but on our last day our final nurses, Jaeda and Laura, were just as exceptional. To have so many nurses all at the highest level of their trade was truly shocking and I m very impressed with the staffing at Holy Cross.

Last but not least, Debbie, our lactation consultant, commonly referred to by the other nurses as The Best, was. Debbie has a heart for her trade and is a true craftswoman. She had a tenderness that was a true joy to be around. With feeding so important in those first few days, her value to us was unmeasurable.

Thank you to the whole Holy Cross team! We couldn t have done it without you. It was a real pleasure to witness a group of individuals who are committed to their craft and carry out their positions with teamwork, passion and grace. I couldn t be more impressed with this hospital and the quality humans working there.

Took 6 hours to get stitches on a finger injury. Staff was nice but most of that time was waiting in the designated room for 30 minutes to an hour at a time between different procedures.

Very bad service I don t recommend for anyone to go in the ER the stuff are disrespectful and rude and the waiting time is endless

My husband has mobility issues - for a health care facility to not have accessibility to the 2nd floor ICU except up a ramp that is probably 150 feet in length is ludicrous. Can't imagine that this is the first time you've heard this complaint - but this needs to be remedied. I feel like I should complain on behalf of the ADA - this has to be against that law!

Emergency rooms are like those bad television shows filled with drama and intense stuff. Luckily, that's not how it is at this hospital. We were in and out quick after seeing Ted in the ER. Ted rushed over and started his work the moment we were brought in and started explaining and asking all sorts of questions. I mean, where can you find this? Probably one of the best experiences ever. I'm not one for seeing the doctor all the time but I am glad I came here.

Ive updated my rating. Holy Cross likely has one of the longest wait times for the ER. But back in 2011 they actually saved my life in the ER.
Because the physician asked me more questions after giving me a breathing treatment. That conversation allowed him to rely on his medical knowledge based on my answers and not the CT scan. I was admitted. Later he sent my CT scan to a cardiologist who found the blood clot.

Unprofessional. Rude bed side Manner, very very unorganized. Not very clean.

I was going to their pain clinic for a couple of years. The lab they use Alere was not in net work but Care First was paying the bill. Our insurance changed so we had a $6000.00 out of network deductible so I asked them to send me to Lab Corp. They refused as if they were getting a kick back from Alere. I did check to see if Lab Corp could do the same test and no problem. I contacted Care Firsts executive office informing that this in network provider refused to send me to Lab Corp. Wanda Lessner took complete charge. Than I informed her my wife changed jobs and we had Care Less through the Federal Gov. After several months and getting the run around from her, Holy Cross dismissed me from their clinic because I refused to go to their lab, which would have cost me $300 to 450.00 each visit plus $85.00 in co pays. I sent Care Less an email saying I no longer want to work with this Wanda Lessner. The executive office sent me a letter saying they understand that I do not want to work with her and here are ways to contact Care Less. It wasn't signed but I am sure Wanda Lessner a"Shtik drek" wrote it. Even the President of Care Less did not Care, Chester Burrell. Another Shtik drek! She also put a flag on my account telling everyone if I call to send me back to her or if I call member services, they are not to talk to me and tell me to use the internet on their portal. So I put in a complaint to OPM which is the Federals Govs. Health Insurance department. William Stewart said he cant mandate Care Less how I can contact them, but it states in their contract that calling is part of the contract and that the contract cannot be changed verbally or in writing. He also said Care Less told him they advised Holy Crap that they are to send HMO members to Lab Corp, but they did not or did not enforce it. So Care Less and the United States Government doesn't seem to care about Health Care. Soon after I needed surgery on my shoulder so I saw a so called doctor Steven Bleckner. 13 days prior to surgery I preregistered and wrote on the back of the form I did not trust Holy Cross hospital because they do not follow your insurance guidelines. The day of surgery I was there on time ready for surgery and already prepped and IV started. Bleckner and some other woman both a Shtik drek asked me about what I wrote and I told him it had nothing to do with him, it was directed towards the pain clinic at Holy Crap Hospital. The other Shtik drek asked me if I want to have the surgery done, and all I can say is of course, why else would I be there. Bleckner said he is not doing it and left. I was pissed and the nurse came in and removed the IV and I tore off my name band and was spitting mad. My wife was there because she had to take off work to drive me, their rules and after I got dressed we left. I later spoke to a Carolyn Williams another Shtik drek at Holy Crap who is in customer relations. A few days later I received a letter from a Blair Eig and he copied Judith Rogers and Kevin John Sexton, the president and CEO of Holy Crap Hospital and all three the biggest Shtik drek that ever walked. They made up all this crap saying I threw the IV at a nurse, cussed out a few more and said I told them I was going to burn down the hospital. All lies. I offered to take a polygraph test several times, but they do not want to know the truth. So Eig head, the big Shtik drek said I can no longer have elective surgery there but can use the emergency, like he was doing me a favor, by law they cannot refuse you in an emergency. No doubt Rogers and Williams do most of their work on their back and if you saw Eig or Sexton, you might think they do most of theirs on there knees and I do not mean preying. I believe they are religious racist as well as Hypocrites.

Worst hospital! They took over 1 hour to bring a patient down.

Almost everyone we encountered here was very professional, helpful, and kind. Excellent, swift service with a smile. Would go here again in a heartbeat.

Disgusting place and the wait time in the ER is insane even if there are hardly anyone there. Went to the ER...had to use the restrooms. Dirty tissues everywhere, sticky floors, urine all over the seat, empty sample tubes sprawled everywhere. Same in the other two bathrooms I tried to use. The rooms were dirty and gross. The first time we were there at the ER was no different. One star for the nice ER nurses we encountered...

This is the worst hospital experience I have ever had. My husband is here for treatment. The nurses have no idea what they are doing, they have terrible attitudes and are very rude. I would not recommend this hospital to my worst enemy. So disappointed.

I have 9 months baby
My wife cam to the ER at 12:30AM
Only at 4:50AM they respond becuse ther only 1 Dr
For This is the ER
Don't go to this ER

I am going to have to give this place five stars because I was born in this very hospital!

A little bit of a confusing check in process. Medically the procedure went fine and the staff were pleasant and explained everything as needed. Check out process went much smoother than at other hospitals.

I am new to the area and haven't found a primary care physician yet. I was shocked at how quickly and easily I was able to be seen by a physician. Sparing all details, this is by far the best healthcare experience I have ever had. I would recommend this service to everyone.

Total lack of competence but lots of unnecessary attitude. Been to veterinarian offices that were better run and had staff that was far more communicative.

This place is a Joke. The Emergency Room department is the worst I ve ever seen. Don t come to the ER in anything other than an ambulance . You will be waiting for at least 2 hours and maybe even 6+ hours. The nurses don t want to see you. Trust me! Don t expect a comprehensive evaluation of your injury or illness on arrival. I feel like this place s goal is to mentally break you so that you just decide to leave before being seen. No excuse for such a poor emergency room department. Just go somewhere else

I'm currently here at holy cross and I'm 37 weeks pregnant I'm leaking fluid and have extensive pains .. I was sent to labor and delivery where I was told that it was going to be a 20-30min wait and I've been waiting for almost 2hours now.. the receptionist is rude and seems not to care .. this is by far the worst experience for what is suppose to be a wonderful time .. im only giving this one star because it doesn't give me the option to go any lower !

Based on the attention I received on my first delivery in December 2019, I can say that it is excellent. The team is very professional attentive and friendly. I am very grateful to the nurses girls were very nice to me. They were always watching me and my baby, since being a first-time mother I didn't know much about how to take care of my baby but they were always there ... Thank you so much Holly Cross I would recommend this hospital without a doubt.

I was a patient there in October. My doc's paperwork instructed me to be there at 6a.m. to check in. We arrived at 545 a.m. and waited about 20 mins to be admitted. About half way through the process of admission, two surgical nurses came out and told us we were late. I told them that the doctor's printed instructions said to check in at 6 a.m. We finished up and i said bye to my family and was immediately rushed into the pre op.

Surgery went well. I was in recovery for most of the day because i couldn't pass enough urine. They finally released me and i ended up ambulatory the next day to the ER passing blood. They ran tests and found out my bladder was full. They took most of morning in the senior care unit to run all the tests and released me after i passed urine normally. I left with a catheter strapped to my leg which helped until the next day when i had terrible pain from the procedure. After some endeavors of contacting my doc, he returned my call and told me how to remove the catheter. What a relief that was.

The staff in admissions at HC was very personal. But the pre op was very impersonal, rushed, and nothing was explained about the surgery before or after. Oh, i requested a Pastor to pray with me before the double surgeries, and i had to ask several times where he was. He finally arrived, was nice, but i couldn't understand his dialect. I was glad he showed up anyway.

Also, the anesthesiologist had me wheeled in to the operating suite fully awake, and proceeded to pill me in a half seated/prone position. He had me take a little Dixie cup of water which I could have choked on, as the pills were large and not enough water. I told him I couldn't swallow all the pills he was giving me and he had the tech/nurse give me more water before he knocked me out. Never had pills before surgery or on the damn surgery table. The doc sure wasn't forthcoming before or after he knocked me out. They seem to live on a different planet than we do.

Post op was very personal, and the Spanish nurse couldn't have been more personal. She actually escorted me to the bathroom all afternoon... when i could find her. They seem very understaffed there. How they received their good ratings is beyond me.

In a nutshell. I feel this hospital has never cleaned up their act, as I've had several surgeries there in the past, and I shouldn't have been released until I emptied my bladder... catheter or not.

No, Suburban Hospital was much better. Too bad some of my doc's don't have privileges there.

The worse hospital ever I ve been here since 11pm and it s 3:12am took a hour to be put in a room, but a crappy room plus took like 3 hours to get songogram done and still waiting telling me where next ! Never again to this hospital!!!!

Excellent service and staff. Friendly doctors and nurses.

I had a amazing team to care for me during my stay. Everyone was helpful and professional

I arrived by ambulance and I was left in the waiting room. I have been sitting here since the EMT left me here at 12:45 it is now 8:45 and they are now giving me a bed smh where is the urgency. While I was waiting a man that was also waiting had a seizure on the floor that s when they paid attention to him. I had my vitals blood and x-rays taken hours ago n still no doctor to give me my results I told them that I was seen in patient first last night n that they gave me meds n that this new symptom came about after taking the meds but no one followed up on it. Does the staff here even care about human life or are they just here for a pay check. I m totally disgusted.

I never write reviews, but this is the worst service I have ever experienced at a hospital, and I m not even the patient! I ve been here with my dad since his accident and due to the lack of attention and care decided to google this hospital. The results are filled with very poor reviews and there is so surprise with that at all. It was very disappointing to read some of these reviews especially because I could completely relate to them. The staff is very inconsiderate and did not show any concern for my dad even though he had a broken back. When asking questions about whether my dad can eat or not before getting an mri one of the nurses shook her head as if I asked the dumbest question ever. I would rate this hospital with no stars but that s not an option.

Update: we ve been waiting in the imaging dept to the point where my dad has fallen asleep and still no one from transport has come to have him moved. Ridiculous!

I would give no star if I could. My husband has a very delicate health record and we have to be in the ER often. For the first time we went to Holy Cross as it is the closest to our new home. 1 hour in, no one had seen him and he was screaming in the hallways for help. No one seemed to care. 6 hours in we finally got a doctor to see him. Going to 8th hour now and no one can tell me the next steps. Im about to pack him up and take him to another emergency room that we always go to. I am appalled for the lack of consideration. I completely understand there are more severe cases out there but this place had almost no one here (Suburban usually has 5 times more and we are usually out by hour 3). Very concerned for the future of this unit. Please, avoid at all cost. Drive further if you can.

The worst hospital to have a baby at my water broke and i was 9cnt dilating they made me wait so long and the nurses i got where terrible! They act careless.. Worst painful experience!!!

Very slow-poked , useless and unreasonable waiting time. My 10
Month old grandson was brought there for high fever with chills and difficulty breathing was categorized non urgent! That is stupid and insane! It s called emergency but the patient dies of waiting to be attended! Incompetent!

I had my first born there in June, all in all I had a positive experience, but there could be significant improvements, hence my 3 star rating! I started having labor pains on Sunday, so my advise nurse from my insurance told me to go to the hospital. I was 1cm dilated, but the doctor had me stay overnight, after she had repeatedly told me she would discharge me after a few hours, she kept changing her mind over and over again which frustrated me. At one she asked me what did I want to do? Here I am in labor pain having to deal with an indecisive doctor, how reassuring! I was sent in the hallway to walk around in the hopes of expediting labor, afterwards I came back to my triage room, no one checked on me for over 3 hours! When I went to the nurses and asked what was going on? What did the doctor decide? She very rudely said she thought I was still walking! I ended up getting discharged Monday morning ang get slapped with a $1,600 bill for laying in a triage room all night on a monitor.

I came back Monday night because my labor pain had intensified, Dr. Lamarque was running the floor and he was wonderful, very professional, very jovial, he made feel at ease and gave me a clear sense of what to expect as my labor progresses. The nurses however need to stop trying to draw blood and leave that to the phebolotomists! I was stung 4 times by 2 different nurses with huge needles and both failed to draw my blood and I have very easy veins! I finally asked both of them to stop trying and call someone from lab! My arm turned blue and I got a fever from being poked so many times.

I finally delivered my baby Wednesday morning and all the nurses in Labor and Delivery and the doctor were wonderful. Nurse Kathleen is awesome, she's very knowledgeable and was very courteous! Nurse Ube is also wonderful, she rotates with Kathleen. She was very responsive and professional. Nurse Paulette was awesome! They were very attentive to my needs and Dr. Lamarque even came to check on us in our maternity suite! My one complaint is that I thought this one doctor, can't remember her name was trying too hard to convince me to have my son circumscized, when I had said no from the beginning! She even came and said she was picking up my son for the procedure! Also, while I respect the work oh health care professionals and know full well the sacrifices required to become a doctor, I think 3k for a couple hours of epidural not including any of the costs for my delivery is just absurd, especially at a hospital that tags itself as a non-profit! My insurance thought so too! They reduced the bill to $1,800 and now I'm stuck with a $1, 040.98 bill just for an epidural! How about alerting the patient of this astronomical cost before administering the epidural? It makes your anesthesiologist look like financial rapists! Having a baby in a civilized country such as the US should not be so cost-prohibitive!

Bad attention from a doctor with a very bad character I do not understand why they get a profession for which they can not exercise

My wife has had all 4 kids at this hospital and she has always had great experiences thru the deliveries. The nurses have been helpful and and the service after is great as well

Don t come to this hospital if you have anywhere to be within the week. Literally, everything here takes several hours longer than it should. 2 poor experiences this week and I m convinced this will be the last.

I went in to labor and delivery on 9/4/2019 . I was having contractions . The previous week I visited my obgyn and I was told I was 1 cm dilated . When I went to see the nurse at holy cross because I was contracting and also bleeding. she More

Below the standard of care. I came in with my family because my mother suffered an injury to the head with broken tooth. She waited 2.5 hours in the waiting room with pain and none of the healthcare professionals even offered ice for swelling during her wait. One nurse just took blood pressure and temperature then said "You're good. Pressure is normal." And dismissed us immediately to wait in the lobby without basic medical screening questions.
How many people were in the ER when we sat down? 2/5 people we're ER patients.
I had to get up and ask for ice myself. Because we didn't have any left.
When she finally did see a doctor and nurse. She sadly rated her pain of 10.
At Express Care she was just given Tylenol... For a pain scale of 10. I did not comment on that because our nurse insisted she didn't need anything stronger.
Even at the express care unit was a poor experience. It appeared no one could find supplies they needed as they were talking out loud. Even the front desk was harrasing other families about a 1 visiter policy. Which is understandable but was not expressed in a kind or proper manner.
I was not very happy with my visit here.