Hilton Toronto Airport Hotel & Suites Reviews

Tired but large rooms. Staff were okay but expect better than that for a Hilton. Full of conference attendees! Okay for one night.

This hotel is really nice and a great location by the airport. I think there are only two reasons to stay here, if you are arriving or leaving from the airport, or if you are having meetings here. The room was spacious and the bed was really comfortable. There check in went smooth and only took a couple of minutes. The airport shuttle tune regularly so you never have to wait long. They have a restaurant, but it seemed expensive so I skipped it.

Quiet, comfortable hotel. Close to the airport with shuttle service. Good restaurant, friendly staff.

So upset, I had my two daughters with me, I booked through their website and they told me I don t need no deposit I just have to pay for the room. Travelled from far, if I new that I would ve brought my credit card we just needed a place to stay for the night. The lady at the desk did not have anything helpful to say or even acknowledge the fact that I had two little girls with me. Never again, Thompson is the place to be. 0 stars if I could! Rude

I was here for a short networking function. Anyway the place was wonderful with all the sufficient features.

Hotel conveniently located close to airport and main communication road. Spacey and clean rooms, good restaurant.

Truck dock back side only straight truck for delivery

Terrible customer service! Our check in time was 3, we got there at 3:30 and our room was not ready yet. They didn't even apologize, just said that they were fully booked the night before and hadn't cleaned it yet. We had to wait an hour to get our room..

Get ready to pay for parking & wifi. Overpriced all around for nothing special.

Beautiful and modern hotel, very spacious lobby and nice restaurant. Very close to the airport.

Easily accessible near the highway, Good variety of restaurants and shops near by. Staff is friendly and helpful, rooms are clean and well priced. This hotel has a good gym, pool, bistro.

Hotel is very clean. Great staff and service. Lots of parking.

Had a horrible stay here because:
- toilet would not flush when we got there
- we got locked out of our room because the key card stopped working
- we asked for more toilet paper and were given 3 napkins
- the sink was clogged up when we got there and water was backing up

Our visit has been great so far, courteous service and great communication from the hotel staff. The room is quite spacious and the bed is very comfortable.

Nice hotel. Clean rooms reviently renovated. Very close to airport.

Room and bathroom are dated, but beds are comfortable.

The only reason I'd stay here is if I was able to get a Hotwire price. I'd never pay full price. It's clean, people are friendly enough, service was quick, location great. But you can find all those things at cheaper hotels on the strip.

While the hotel is nice and clean and the service is good, I found it overpriced with parking and breakfast as extra on top of a pretty high room rate. The room itself was pretty small and the bathroom was so small I had to close the door just to get past the toilet to use the shower. The aircon was old and noisy and badly placed so that it only cooled a small area of the room and the controls were hidden behind a floor lamp. You had to move the lamp to see or change the temperature. Nothing really bad, but I expect a lot for almost $300 a night.

great location and free parking free shuttle bus 24 hours

The hotel is very nice and the service is impeccable.

Great stay. Noisy at times. Very clean and spacious rooms. Love the free WiFi. Will definitely stay again.

Got put in the 'lower level' also known as the basement but the room is great, food is decent, texting the front desk is a great feature.

Booked based on reviews and Hilton brand. Incorrect hotel shuttle details on website (no pickup at P3 at Terminal 1, only at S5). Got an "upgraded" room. Shower was dirty, with mildew and hair (see pics). The card in the bathroom had what looks to be toothpaste on it. They gave me 2 lotions that were the same but one was discolored and no conditioner. They switched the bath soap (next to sink) and face soap (in shower). Rest of the room seemed fine.

Supercomfortable beds and pillows. I had a rich and deep sleep every night spent here. Very well equipped fitness centre, large swimming pool and sauna. I enjoyed the stay here a lot.

Great hotel for the price I paid on Priceline. Perfect location for the airport.

This hotel is quite nice and very close to the airport. Excellent choice for a 7 am international flight.

There's a charge for everything, parking, internet, breakfast. Decent internet is $10.

For the event that I attended, they did not provide sufficient staff to cover all of the services like coat check, drink tickets, bartending. The lines were extremely long, the room was hot and it could have been ventilated better. Overall the venue was great but more staff was really needed to meet the demands of the clientele.

Was only there for less than 6 hours, but everything was very good!

Hilton is a nice hotel. Rooms are a bit narrow but are complimented by beautiful decor

Absolutely loved staying at this hotel. So convenient for our flights, was super clean!!! Hands down our best service at check-in. Thank you Carl for sharing your knowledge with us.

Good service with nice ballrooms. Had a bad experience with Beatles or some sort of bug in the conference center.

Very clean with very comfy beds! Pricey food and small portions. Pool and sauna were great.

One of my favourite airport hotels. The staff are friendly and the rooms are very clean and the beds are amazing. The food in the restaurant is good especially the breakfast buffet.

Not many places open nearby to eat at the time and the hotel food seemed overpriced for what it was. Rooms were comfortable enough but standard issue. Delivery was available but slow. Hotel staff was a little rude to minorities.

Wonderful airport hotel only a couple minutes away. The staff here are knowledgeable and uberly nice when dealing with jet lagged passengers. Rooms here are very spacious for the cost and are well heated even during a cold wave. The airport shuttle is prompt and always running no matter the time. If you have a stay over here, definitely consider this place.

Nice hotel most the time crowled, they have a new pool and a renovate tower, very decent breakfast, confortable beds. You can choose between a small room or a big one with a mini stayroom

Great rooms, fantastic and extremely responsive staff, close access to the airport. I really can't say enough great things about the people who work here, whether they are banquet, janitorial, conceirge, front desk, restaurant or executives/managers, everyone is extremely friendly and welcoming and willing to help with any questions you may have. Overall a very positive experience!

Was there for a conference. Washrooms are nice and up to date - but filthy. Conference rooms were freezing cold. Parking machine didn't work and you need to walk back to the front to pay. Pretty inconvenient.

I ordered the Belgian waffle at the breakfast restaurant. The waffle was extremely dry, hard and inedible, but the sausage, scrambled eggs, and tater tots that came with it were really good. The service was ok.

Stayed for a conference. Room was nice and staff were very accommodating. Meals during co ference were fantastic and servers were very attentive.

Room was nice. Bathrooms are a bit dated... prices are on the high side. Overall it's a good hotel but there are better for cheaper in this same area. That said, no issues with my stay, and I slept well.

Save your money and book elsewhere. There are many options in the area, most of which offer free shuttles to the airport.

Stayed here many times. This hotel is not accommodating, they hide behind 'policies' for things that can be easily rectified.

Once they have your money locked in, they could care less about you. Terrible experience.

Very nice hotel. Heated pool with just us to enjoy. We all slept very well. A huge THANK YOU to Marcellia, the housekeeper who was very kind in ensuring that everyone pays special attention to find my lost car keys the day before and wow, someone brought them back. The stress fell and we all enjoyed the day. Thank you

Very warm and relaxing. Quite a quaint hotel near the airport with swimming pool and gym.

Hotel does a poor job of picking up the phone when you call for information. It should include breakfast, as most Hiltons do. Room was clean, but NOISY.

Like it. They need brighter lighting, it's to dark!!!

Hotel was clean. The conference room was tidy and easy to find. Parking for 2 hours was expensive.

Great Hilton, around the airport. Walking distance from Tim Hortons. There isn't much around but the hotel amenities and accessibility is amazing. Most of all, excellent staff and great management.

I would recommend staying here. The bed was soft with support. The bathroom had a nice walk in shower. Multiple televisions. The fridge was in an odd location and the hinges were on backwards. Late (12 pm noon) check out. Shuttle to the airport.

Awesome. Nice and warm staff and timely response to issues.

Very nice hotel, except our smoke free room smelled of smoke. The manager was very accodomating despite not having any other rooms available, had the room house cleaned to get rid of the smell and offered complimentary drinks and food for the inconvenience. Very conveniently located near the airport for flying out the next day. With shuttle service and car parking.

Great service staff was kind and courteous. Venue was clean; great experience.

Charged $20/ person for lunch buffet of salad, fish, soup and pasta. Service was bad, did not bring drinks and walked around in a haze. Tried to kick us out of our room an entire day before we paid for. First locked out and then cleaners tried to kickbusbout

Convenient, great rooms, comfortable executive lounge, basketball court

Very clean hotel. Good value for the money. Located close to the airport. Convenient shuttle to the airport every 20 minutes. It's nice to leave your car there for your trip. I would stay there. I would recommend

Terrible customer service staff need to be coached on policies. I had requested an early check in a day prior to arriving from. An overnight flight. Staff member confirmed that it would not be an issue and there would be no associated fees. I arrive at the hotel after an overnight flight and am told that I can not check in for 4 hours... Staff then rudely responded that I should have booked the previous night. Why tell your customers one thing and then do another...

Beautiful hotel. Went there for dance competition.

This hotel is nice enough but the front desk staff needs retraining. We booked through a 3rd party and they were forward enough to let me know that since it was booked that way and they only recieved a fraction of the funds basic stuff like access to wifi was not included even though I was a hilton honors member. There is nothing wrong in stating policy but they made it seem like our booking didnt matter. Parking is 25 dollars and they will place a hold on your credit car even after having been advised that you do not have a vehicle. I had to call twice to have it removed as it was placed on it 3 consecutive nights. Tried to order from the 24/7 room service menu twice and was told they do not have the items.

Positive things to note is that they have a great gym, are close to the airport and housekeeping staff there are on top of their duties. In fact best service was from housekeeping. Breakfast is ok for the price.

All is all it was ok. I will not be going back to that particular Hilton as i believe this is isolated and not a widespread issue within the Hilton chain.

Upscale looking place and the beds are very comfortable.

Close to airport. Suite I was in was great. Clean and food was good.

Clean room. Great staff. Quick walk to the keg and airport shuttle at the front door.

Excellent accommodation, very helpful staff, very close to Toronto International Airport, free airport transfers.