HILTON GARDEN INN PINNACLE PEAK Review

Room was okay. Service at the bar and for breakfast were great.

The atmosphere was great, the food was delicious, and the drinks were filling. The staff were warm,friendly, and very kind. But the service was very slow. It took 27 mins to get a lemonade. I would just like the speed of Service to be a little better.

Very nice place. Nice rooms, friendly staff, clean, overall great hotel

This is one of the worst Hotels that i ever lived in.My room was booked was booked by my company and they have already made a payment while booking the room but i was charged by the receptionist while Checking in and i was told by receptionist that i would receive complementary free breakfast but next morning when i had breakfast they charged me for breakfast when contacted receptionist told me that free breakfast is not included with my room then why did you guys tell me that i have complementary breakfast no response from them just standing like statues.I would never recommend this hotel

Loved it very quiet clean amazing rooms can't complain a bit

Close to I-17 and the 101 near deer Valley area. Great made to order breakfast. Comfy beds, nice rooms. Great price during the summer months.

Staff was very nice and very helpful. Facility was showing its age for a Hilton Garden Inn. Not bad, just a bit below the standard of the many others I've been to.

Nice place close by wet n wild. You can get free breakfast if you show receipt from wet n wild. Free WiFi, outdoor pool.

Way overpriced, horrible service, the key card didnt work and they billed me for another night after i had checked out and left the key on the front desk.

Awesome value! Nicely located for business trips, helpful people, very well kept.

Came here for Mother's Day brunch and the food was great and the staff was very friendly. Omelet bar and fresh made foods were very good. All of the fruit, pastries, yogurt varieties and quiche were yummy. This was a great choice!

Old hotel,uncomfortable beds and poor breakfast,very unfriendly frond desk girl,we are not in the army

Clean rooms and facilities with very helpful staff. Overall a great experience.

Better than advertised. Beautiful grounds, clean and comfortable room. Customer service is outstanding, better than you'll see at most fancy five star hotels. Highly recommended!

I have stayed here twice, a couple years apart, for some quiet time to myself. The hotel is impeccably clean and climate controlled. The staff is professional and very helpful. Sylvia, in particular, is a superstar.

The convenience of the little market downstairs is really handy, although I wish there were more natural/healthy snacks available, or maybe even a small grab and go sandwich selection, as room service has been unavailable during each of my stays. Additionally, perhaps when room service is not operating, HGI could leave a flier with local pizza joints and whatnot that deliver.

The housekeeping staff is quiet and respectful. I did not wake up to loud vacuuming or children running and screaming up and down the hallways. I occupied myself with baths (only available in 2 queen bed rooms, fyi), books, and an indulgent binge of Ancient Aliens on the room tv. The tv itself is quite small for such a lovely room, and the lack of a guide channel is very disappointing, but I know my way to the History Channel and HBO, so I suppose that's all I really needed.

The beds are firm and cozy. The covers are welcomingly snuggly, and since I had two beds for one person, I combined all the pillows to make myself a pillow throne. Oh yeah.

Clean rooms, nice decor. Adequately stocked bar in the lobby with appetizers and breakfast in the morning.

Great place to meet after work for a quiet Happy hour intimate venue for non-millennials.

I was content with our stay here. Front desk and customer service very nice and helpful.

Very nice hotel. I stay here every 6 to 8 weeks for a week and the stay is consistently the same. Rooms are clean and comfortable, staff is friendly, restaurant and bar offers good food and friendly service and its a great location near Norterra. Highly recommend.

Nice place, pretty clean, nice staff. There is no sit down area to take your own drinks. Pool and outdoor patio areas are nice. Good launching point to Sedona and north Scottsdale.

Location is in an office park so it was pretty quiet.Staff was friendly and helpful. Room was clean and good service. Pool is small but nice and towels were provided, however new cushions are needed for chairs around the pool and tables should be cleaned each morning.Would stay here again.

I stayed at the hotel for over a week. All of the employees were very nice and helpful. The room was always kept clean.

Nice hotel but does not include breakfast.
Everyday need to pay per person $12 extra for breakfast which is too much I suppose.

The place is decent and away from the hectic city chaos. Good place to stay for few nights, specially if traveling on business trip in the area.

Breakfast isn't free for a room that costs $300+/night. The breakfast bar is barely better than a standard hotel breakfast, and it's actually worse that they use real plates because they're all dirty.

Stayed at this Hotel for Two Weeks for Business, and I loved every minute of it. The staff was awesome and attended to whatever I needed, including Driving me to my Office when needed. The Rooms were clean, The Breakfasts were delicious and the service was impeccable. My only complaint is that the 24 Hour mini-market they have at the front desk is a bit expensive, but that's the price of convenience, I suppose.

In the (Modified) Words of Joe Bob, "Five Stars, Check it out!"

The service was absolutely outstabding. This is why the company I work for always choosesbthis hotel for meetings.

Comfortable, clean, attentive and attractive without breaking the bank. Would return.

We went to a 2 hour event there. The hotel seems real nice but didn't stay to rate the rooms

We had a great stay. The staff was very accommodating and the rooms were comfortable. We ate at the restaurant daily and found the food to be very good and the service excellent. We would most definitely return.

What a fantastic place to stay, tucked back in Paradise valley..... The staff were so very

we chose to stay here over Drury Inn down the road, because of the name,Hilton, wow what a big mistake,the room was smaller,toilet pare rolls are a stretch away under the sink counter top,the towel rack is in shower,so they all get wet and steamed. when checking in no one tells u where everything is,about services, diner hours ,pricing,nothing,just that the elevator is down the way . in the lobby couches are torn,carpets are stained, really more like a super 8, heck I think motel 6 is better.
Breakfast was so confusing it's not even funny ,and plates weren't even out,lots of little things,and this is pure laziness, because we were 15 minutes early and watched the 2 lady's were chatting away. it's such a lame setup, the whole place. 50 bucks more than Drury Inn,and the place,and staff are a cut below all,Hilton Ghetto Inn,never will be back,that's for sure!!

Rooms come with coffee machine and creamers. Breakfast is pretty good. Most utilities you could want in a hotel. All round a good hotel.

Standard rooms. Not the best decor. Made to order breakfast was good.

Alisha is the best! Super friendly, very helpful and not hard to look at!

Hotel is a 5 star when you walk in, but rooms are definitely not 5 star. Bed is hard and uncomfortable. Not worth the money we paid. I was expecting a cozy nights sleep. Restaurant and bar close at 10PM! So don't expect a good drink or a bit to eat if you're coming in late.

Good rooms, decent restaurant not much choice when it comes to main course

My stay here was for a professional work conference and I enjoyed my stay

It was okay, very nice people but a few flaws , they switched us rooms and didnt change thier system so another family walked in while we were sleeping

l was there for a business meeting. A bit chilly in the conference room.

Loved the hotel. Surprising great location.There was more out in that area then I remembered.

Rooms are clean, bed comfortable, and no one tapped my window out. :-) Please quit letting doors slam shut as other posters stated. Just hold the handle and close it gently. Respect.

The hotel is okay, but to me it is expensive. Homewood by Hilton is better and was less expensive, at least the last time I stayed at it.

I enjoy my stay but it seem I rushed to check out because the maid was waiting outside my door . I still had time before check out.

Staff does not have good customer service skills. Three days of no room service. Had to get towels on my own. When calling the front desk to ask questions about my account. The lady would say I dont know I will call you back and never did. Caught the front desk clerk who wouldn't call me back on a personal phone call talking about family issues instead of dealing with customers. The tile floors in lobby area and leading to the elevator and inside the elevator were always dirty and smelled bad. Light fixture in bathroom loose and hanging from the ceiling. The rooms are clean though I felt like I had to clean it myself and I stayed there for several days till I had enough. I had expected better from a Hilton. I wont be going back. Spend the extra money and go to other hotel establishments.

Good location and expected service from a Garden Inn.

Made us feel.at Home!! First Katie welcomed us when we checked in and took care of of us as though we were family after a 9hour drive in from a winter storm..SHE IS AMAZING!!! and then in the morning Ellery was the.most fantastic hostess in the dining area with Ashley with thier great chef..and I'm so sorry forgetting her name..WOW!!! A.whole week with the Garden Inn Family..hell, I would rather visit you guys for a week rather than my own Family... LOL ..then in the mornings Carly was a delight!!! Also kudos to Sylvia and Ryan meet then for a day... THANK YOU GARDEN INN FAMILY

The rooms are nice pretty quite here theres a hot tub and pool which is handicap accessible! I loved it!

My company used their conference rooms for some meetings. Service was great - they were very attentive and had snacks and drinks at the ready.

Currently staying here (July 4th weekend). Am disabled, also do in-home tech/IT work, so this review will be centered around these things.

Check in was very easy. Booked from the Hilton app. I chose an 'accessible' room as I'm staying alone and didn't want any issues. Room is surprisingly spacious. 1x king, 32" TV - though unfortunately it seems to be 720 ('high definition') and not 1080 ('full' or 'true' HD). Bummer, but I brought my own tech, so it's no big deal. It's also got a nice amount of inputs (2x hdmi, which I'd imagine most people are wondering about) and one USB port. So you can run an Amazon Fire Stick or Chromecast straight from the TV. You will, however, need your own network to do this, be it a hotspot or a full blown router, unless you want the people in the rooms around you to be able to screw with your device. The TV doesn't remember any settings, so when it powers on it's at the defaults. This is good - no surprise HBO late-night movies for kids to find from the previous user - and bad - if you need to adjust *anything*, you will have to do it every time you turn on the TV. Be warned, this gets old fast.

The A/C unit is mounted under the window, the controls on its built-in panel are overridden by the thermostat on the wall (so don't bother poking at the unit itself). You can control the temperature and the modes (heat/cool) but not the fan speed (even though it obviously has two speeds on the built-in panel...) so it's either quiet or full-blast. I usually sleep in a room with multiple computers running near or always 24/7, so I have three fans running even during the night. This means that this unit doesn't really bother me, but I'm not the typical guy. Not a make-or-break thing, but something to be aware of.

Now, their network. This, for me, *is* a make-or-break feature, and it's crippled - at least in my room. The ethernet line (the switch it's connected to, actually, though I can't be totally sure without access to their equipment - but it could be further down the line, too) has failed. This means that, in my room, I could not hook up my mini-desktop via ethernet (wired, hard-line, for all those wondering what I'm on about) and have it share the connection with my other devices via wifi (remember, this is needed for my Chromecast, among other things). I spent literally hours testing, retesting, making sure it wasn't something with my equipment - I even asked the front desk, who called their (outsourced) support people, and I got a level 1 'down at the bottom of your screen...' tech that just asked questions about things I'd done initially, hours ago. I ended up frustrated (this is not the first time a hotel network has been terrible - 4 hotels in recent memory: from spotty wifi, to promises of speeds that were never even approached, to each device needing a separate daily subscription ($$$) for higher speeds (!?)...) and went to a local brick-and-mortar store to purchase a travel router; it connects to their wifi, then rebroadcasts the network under your own settings. But I shouldn't need to do any of this - I'm paying for comfort and convenience. Unfortunately, I'm only getting comfort.

Everything else not mentioned is positive - a bit above what I'm used to, actually.

If the network issue was fixed/non-issue, I'd give another star. It's just - these things should be working, and when they aren't, people on the premises should know how to resolve it. Not just scripted phone support, but actual people who know what to do *right then and there* for when the situation calls for it. That's a big step from 'we can call support' to 'can you buzz Steve and ask him to go by room...'. It's like asking for help and getting directions on the phone about how to change a tire, when you are way past that and have determined that isn't going to cut it, and you need real help. Above and beyond should be the norm, and it's not.

Oh, and one last thing: there is no whole milk available for purchase in the 'pantry'. Soda and booze to rival full-stocked convenience stores - but whole milk? What's that?

Most rooms here have showers without tubs. I seriously had to wear my flip flops in the shower to not feel so grossed out. No DVD players in rooms. Staff is actually really helpful and breakfast was great. Lots of options and the breakfast buffet and the chef are available til 10am on weekdays and 11am on weekends! Nothing great about the rooms. Aside from being big with lots of open space. Rooms have a Refrigerator and a microwave.

Checked in randomly after hiking all day, and driving straight thru from Zion, totally exausted. The whole staff was extremely friendly and professional. The room was very quiet, clean, and cozy. We haven't enjoyed a much needed hotel stay this much in ages. Delightful waitress at complementary delicious breakfast was added bonus! Trip to airport the next day was a breeze. Wish this hotel chain had been on our radar before. I do know it will be the only one we stay at from now on. Thank You!

Clean and well equipped rooms, doesn't include breakfast. Good breakfast available for fee. Nice bar.

11 High ceilings, spacious rooms, great front desk people, Keurig s in rooms, microwave, fridge, ample parking space, clean surroundings.

I love the Hilton brand I used to work for Hilton years ago. The Hilton Garden Inn brand is an awesome stay comfortable beds.

Staff needs to be more friendlier. My shower was broken when I entered the room. They wanted to wait for 3 hours to fix the shower and did not want to give me another room. When I complained they turned a deaf ear to me. Not the best value for money.

Was there for two nights. Nice clear hotel. Bar in the lobby is nice and staff is friendly. They do have hot made to order breakfast but is not complimentary. Parking was a little tight.

Very nice, modern location with a casual dining available onsite.

What a wonderful hotel experience!
The room was clean, spacious, well appointed, and the bed was clean & comfy with plenty of pillow options. Hotel staff was welcoming & helpful and the Free breakfast was superior.
On arrival there was hospitality service before the check-in. Coffee, tea, infused waters, citrus fruits, & wine choices; help yourself.
We arrived too late to take advantage of the other amenities (fully stocked lounge, restaurant, gym, & etc) the layout was well designed with great sight-lines and excellent presentation.

The location is a little bit out of the way, (for us, but not by much) but this is a travelers gem at a truly reasonable cost.

Atr here for Easter brunch. Was good food and had a large variety of food to choose from, champagne too