Staff does not have good customer service skills. ...

Staff does not have good customer service skills. Three days of no room service. Had to get towels on my own. When calling the front desk to ask questions about my account. The lady would say I dont know I will call you back and never did. Caught the front desk clerk who wouldn't call me back on a personal phone call talking about family issues instead of dealing with customers. The tile floors in lobby area and leading to the elevator and inside the elevator were always dirty and smelled bad. Light fixture in bathroom loose and hanging from the ceiling. The rooms are clean though I felt like I had to clean it myself and I stayed there for several days till I had enough. I had expected better from a Hilton. I wont be going back. Spend the extra money and go to other hotel establishments.