Hilton Chicago Reviews

Great hotel. Reasonably priced for how nice the hotel is.

Every person I saw had a smile and said hello. The beds were cozy and it was a great location. I was there for a conference and the ballrooms were great!

Large rooms, comfortable beds, friendly staff and a great breakfast buffet. Good location close to the lake next to a park! Love it

Great location, and modernized grand old hotel. I used Hilton's key pass, and went straight to my room as I entered the hotel. The hotel is old, very old, but they have done a decent job of holding onto memories while keeping the hotel modern.

Lots of space for meetings and lots of rooms. No free rooms. Nice bathrooms. Soooooo many urinals. Urinal after urinal after urinal. No Starbucks in the hotel. Good location for hotel on Michigan Avenue.

Location is nice, walking distance from Millennium park. Parking location Grant St. South is right in front (height restriction of 6 feet), my 15-seater did not fit in. Hotel is beautifully built but the standard room is too small.

Well done conference, food was excellent. The grand ballroom was absolutely beautiful.

Attended a work conference at the Hilton and the building itself was gorgeous. The conference rooms were exceptionally clean and big. The hotel was also conveniently located downtown with multiple train routes throughout the city.

Went for the blackhawks convention and it was very clean and fun. I enjoyed my stay.

Elegant hotel for a formal event. The ball room was beautiful.

This place is really nice. I m on business so I don t take into consideration the extraordinary cost of parking or valet at this hotel. I thought the rooms, level of service at the front desk, cleaning folks, and throughout the hotel was excellent. I have to knock a star off for the crazy prices on the room rates, parking, and other services throughout the hotel.

Good service but dated rooms. Historic location. They tend to hit you pretty hard price wise in their onsite restaurants which is to be expected.

Had a great time there. Breakfast at the executive launch was disappointing on a Sunday morning.

The hotel is nice and the location was perfect. The little food/drink place in the lobby is pure robbery. I paid $19 for 2 bottles of water and a small bag of chips. The only negatives for me would be the blue light from the smoke detector that leaves a nice blue light ring on your bed while trying to sleep. The other negative for me and I guess it is a problem I should expect staying in the city is the constant horn honking and sirens...they never stop. Other than that, my experience was great.

The Hilton's should be ashamed to call this a hotel. The Grand Ballroom was beautiful and the front walkway was glorious. In fact I would have rather slept in those two rooms than my hotel room. The Executive Suites are garbage. The in room computer doesn't work, the direct TV is fuzzy, the wireless only works in the lobby, and the only way to order room service is from the computer which doesn't work. I've stayed at many hotels in Chicago and even the La Quinta Inn has better amenities than this dumpster fire of a hotel. This will be my first and last time staying here. Next time I have a conference at the Hilton i am staying at the Congress Hotel!!

Gorgeous hotel, very comfortable rooms, attentive service.

Winston is the world's finest bellman....I'm just saying.....

Room service was quick and polite. The room was very clean and well kept.

Good historic hotel. Regular rooms aren't large, but nice. The grab and go cafe options were convenient and had lots of variety.

I booked two rooms a couple weeks ago bc my friends and I were going on vacay! I ONLY stay with Hilton brand and I found another location for a much cheaper price and I asked them if they could cancel my reservation. I m in LA so we re 3 hours behind them and since it was past the time for cancelation I called to talk to someone and the front desk agent was extremely rude and the manager was also rude, she kept cutting me off and didn t care about my concerns or anything. I will never stay there or recommend this specific location. I don t even want to stay there.

Nice hotel, but there is no sign in the event rooms in the basement.

Room was great, the street noise could be heard in the room throughout the night.

Odd lobby, difficult to navigate with given signage. Convention space was well kept

Attended a conference. Catering was very good. Hard to navigate the meeting rooms, at first, could use some additional signage.

Went to the Irish pub, was a good time, better than I expected for a bar inside a hotel.

The beds and pillows were very comfortable, which I can't say about most hotels. Parking was too expensive.

Felt underdressed even with a tie on, a few of the staff was rude

Worst experience I have ever had with a hotel. Over two hours between arriving and actually getting into my room. Once completing the nightmare of parking, I stood in a line for 25 minutes, then was told my name wasn't on the reservation (the reservation...that I booked...myself). After 15 minutes on hold with customer service, they informed me they could do nothing and that I needed to call Expedia, through whom I had booked the room at a discount rate. Downright horrendous experience, start to finish.

Location was within a half a mile from the attraction we were in Chicago to see. The room was nice, for your people and had double bathroom. Making it easy for all four people to get ready at the same time. Hilton staff was accommodating and got us into our room early and allowed for a late check out.

I recently stayed at the Hilton Chicago for a conference for work. I was really looking forward to this hotel but was left feeling somewhat let down. The rooms were fairly small and upon entry to the room I tried all the light switches within reach - finally had to plug in a lamp across the room to get some light. The room, including bathroom was dated and the hallways seemed very dark. The food at the conference was the worst I've ever had at a conference. Breakfast was the same watery scramble eggs every morning except one morning where said eggs were put in a wrap and placed next to a giant bowl of ketchup. The staff wasn't overly friendly and there is a serious lack of lounge space. For 2 days there were a bunch of kids staying for some type of sports event and they just camped out all over the lobby floor and stairs. Wouldn't stay there again

Oh wow!!! From the checkin up to now we have enjoyed it!!! Customer service is so wonderful!!!! We will be BACK!!!! Thank you.

This hotel is top billing. It's in a very convenient location right on Michigan Avenue. Close to everything you could imagine. Service is fantastic. They have plenty of different types of food in there. A bar is also available. During the holidays they deck it out real good for Christmas. They have a doorman there that will summon a cab for you. They also have all the other accoutrements that you could imagine. Nice rooms. Clean. And very convenient and excellent service.

Fantastic location in the South loop. Love coming here for Relativity Fest every year.

I have been to the Hilton for New Years Eve and for a race expo. Both times Staff was very friendly and the events were very well run and organized. I have not stayed in a room, but the large convention and event spaces are all quite nice.

Bathroom was very small but staff and room was very nice! Gift shop is super expensive!!!

Gorgeous hotel, great amenities, great location and we were able to score a great deal through HotWire.

Nice hotel, good service, spacious and comfortable rooms, well located

The hotel was beautiful and clean. Staff was friendly. Had issues with Wi-Fi connecting in the room.

Awesome architecture and its perfectly placed so its a short distance to a lot of cool local landmarks and food

A colleague and I stayed here for business, and it was a surprisingly terrible experience. Because the reservations were made by our boss (and in his name), the front desk staff got an unbelievably holier-than-thou attitude and repeatedly told us that, despite the printed email confirmation I handed them, for "security purposes," they could not check us in. We were told to call our boss (who was unreachable because it was 7 p.m. on a weeknight) and let the front desk talk to him, but they never would have known if we called someone other than the reservation holder and told them to pretend to be him. Finally, we asked for a manger (also exceptionally rude), who "allowed it this ONE time," when I showed him the same email that I had printed, only on my laptop.

Even if not for that whole debacle, the rooms were large but not functional or laid out well at all (mine had two twin beds and two whole bathrooms) and not exactly well-maintained, the cleaning service was sub-par (they left dirty towels and glasses in the bathroom and it was clear they barely tidied up everywhere else except the beds), the internet was an extra $13/night on top of the room charge, and the L rattled my windows every 10 minutes throughout the night. Not to mention, there was a voicemail "welcome" greeting that caused both phones to incessantly flash a red light until it was checked, and their in-room computer was stuck on some blue-screen-of-death-like screen and had to be unplugged if I wanted the monitor to shut off. I expect an experience like that from a seedy motel, not the Hilton. Do yourself a favor and go somewhere else.

Good hotel, but terrible and inexperienced service. The room is constantly hearing a very loud sound from the large outdoor air conditioning units. He could not sleep at all. From the reception they did nothing to move me. I'll post a clip with this lousy noise, probably on facebook.

Stayed here for work, and it was a great stay! The service at the valet and front desk was top-notch, being both kind and professional. The room was perfect with a great view.

Grabbed a quick drink at the Irish pub downstairs. Was a nice place and atmosphere

Great place. Kooks great, clean, and friendly people.

Nice Lobby and hallways but service was spotty. We requested a King room but were given two Queens.

Spectacular view of Lake Michigan, helpful front desk staff (Bailey!), close to public transportation, events and attractions, comfortable room, small refrigerator for personal food and beverages.

My favorite Chicago hotel. So beautiful and classy. Great staff and amenities.

Make sure you use the App to check in and out. The lines are huge ! Hotel was awesome

Only good thing was the location. Paid for a room with a king bed only to get there and be told none were available until the next night because they are first come first serve which was not listed on the site. Stayed in double bed room first night. Decor is outdated and when I turned on shower in one bathroom the water was a brownish yellow at first. Was told we could get a king bed on the executive floor. They make it sound better because you have to use a separate elevator but there was nothing better about this room except for a bigger bed. Tv also went in and out on some channels. Not what I expected from a Hilton hotel.

I went to the Hilton to meet up with a running group. The Hilton hotel allowed us to meet inside since it was colder outside and let us use their facilities. They had a pleasant staff!

Nice clean place at a reasonable price. Service was good

Good location but not miracle mile. Great executive lounge.

Hilton Hotel? More like Hillary Clinton hotel. This hotel is infested with termites and rats, it's disgusting!

Nice historic hotel in a good location on Michigan Ave. Small well appointed rooms but not equal to the price. Good staff and service but skimpy amenities.

It was lovely good front desk service room was so clean and modern looking and breakfast was wonderful!! Husband and I enjoyed the location too!! Will be back