Hershey Entertainment and Resorts/Hotel Hershey Reviews

Pleasant atmosphere friendly people and the room was very nice.

Very helpful during a last minute need for a room to be to make a doctor's appointment at Hershey Medical Center!

I visited the hotel restaurant for breakfast. While the buffet was on the more expensive side (but looked really appetizing), I ordered off the menu. The presentation was great. It went well with the ambience. The taste and ingredients were consistent with the menu. Overall, I really enjoyed my breakfast.

Nice hotel, good view. Rooms are spacious. Beautiful garden in the back. $3 Guinness at their happy hour, a price that I've never seen anywhere for the past 20 years.

Have been to this hotel > 15 times in my life and still love it. Slightly expensive but it has charming, spacious rooms. The restaurants are great. The atmosphere and grounds are great for walks and just relaxing. A great place for a getaway for a weekend.

This place is absolutely stunning from there moment you enter to the moment you leave. Can't wait to come back.

We had a really bad experience that I will not get into last visit. But they made sure to try and compensate for it this time! Extremely friendly!

Absolutely great from beginning to end! Staff is so gracious and friendly. Beautiful hotel and awesome staff. Might get some biscuits and gravy in the breakfast buffet. Honestly, terrific people, terrific place. My family and I loved it!

We held our wedding there on Sat Sept 14, 2019. Everything was perfect (minus the weather playing with our hearts). While we were looking forward to being outside for the ceremony in the Formal Gardens, due to the threat of rain and rain earlier, we decided to move the ceremony inside to the Starlight Ballroom. With the hard work of our Event Manager, Hollynn and the employees, they transformed the ballroom into a beautiful and intimate ceremony space.

Our cocktail hour was held on the upper atrium area. The food that was being passed around was delicious. We had the reception in the Castilian Room and it was beyond perfect! Every detail was exactly how I pictured it. The food was fantastic and the cake...omg... I wish I could have eaten it all! They made accommodations for guests that had food restrictions and labeled items that were Gluten Free.

Hollynn was awesome to work with and was always there to answer questions. If she was on vacation, her co-manager, Heather, was also there to help as well! Hollynn was a pleasure to work with throughout the entire process and was there through out the wedding day to help with the various stages of getting ready. The ambiance of the entire hotel was beautiful and honestly a dream for our wedding day!

We did an overnight stay and this was our 1st time staying here, we were blown away at the building and grounds, even being in winter you can tell how nice it must be in the spring and summer. The entire staff was top notch, from the front desk to the maids, they were all very helpful, friendly and made you feel like you were the only guest in the building. The room was amazing as well they think of everything. Will stay here again, can see why it keeps winning awards.

We didn't really go to the Hotel. We took part in the Falconry Experience. The concierge was super accommodating, as we were running late due to snow. They drove us down to the field and we had a wonderful experience with Jack Hubley. I wish we'd had time to stay longer and enjoy the hotel and the park grounds. It definitely inspired me to book another trip back to explore Hershey.

Been coming here as third generation. My kids are now fourth (happy Independence Day, by the way). Although we cannot afford the repetitive ways of the past ( a weekly Sunday brunch with my grandfather, z'l, for many, many years - and celebrated his 80th, 85th, 90th, and 95th birthday parties there). We held many events in the Castilion room to the Starlight Terrace Ballroom (I also played in a fifties band, performed in the Starlight and other Hershey venues. That was another life). Fourteen years ago we held our eldest son's Bar Mitzvah at the resort. Upon visiting the Milton Hershey suite, we learned Cher had just stayed there the night before. I think she just came to get away, because she wasn't performing. I almost got into bed! It was still unmade, a strand of her long black hair was there...calling me. Then, I awoke. Thanks for the memories!

Best place on earth for chocolate martinis!! And the hotel is also awsome

Historic feel... polite staff... AWESOME spa... Neat gift shop and they give you chocolate when you check in! Be nice to have some on check out also.
Close proximity to Hershey park and other attractions, another bonus are tix to the museum upon check in, but would be nice if no exp date, for those who don't live in the area (or at least 6 mons). Overall, it was a nice experience

Beautiful place, however food sucks & service people not very knowledgeable & should be taught how to serve people.

The flowers were beautiful but it was very busy and not much seating. The waiters were extremely slow bringing drinks and food especially for the prices they charge. The music was great.

Awesome day for the whole family at the Hershey Spa!

It was really great! Checked out the event Jazz on the Veranda. Great music, great band, and great drinks!

Beautiful structure. Love the restaurants and shops. Always a pleasure to visit.

I really enjoyed my stay here. Very comfortable and clean. Service was great.

Went to the Iberian Lounge, ordered the same thing as the previous time (wings) and the bartender remembered that I wanted carrots instead of celery. The Hotel Hershey hires the best, at your service.

We visited the Circular restaurant for the Sunday brunch. This place was phenomenal. Everything was delicious and the service was top notch. I highly recommend it.

We stayed over night to attend a concert at the park. The staff was very nice, the room was beautiful and clean, and the restaurant "Harvest" was delicious. A+ service all around. They also had free shuttles to the park which was very convenient.

Work meeting. Beautiful hotel! Great staff! Weather leaves something to be desired

Went to the spa for a later birthday present for my girlfriend. We waited until after she had our baby so she could enjoy all the treatments. It was one of the most memorable experiences of my life! A complete day or rest and relaxation was exactly what was needed and beautifully delivered by the Spa and it's staff.

Cottage was nicer would have been nice to have cottage both nights like i reserved 4months in advance

When you think of a hotel at an amusement park you don't get terribly excited. However, the Hotel Hershey is one of the finer hotels I have ever had the chance to visit.

Gorgeous hotel! Restaurants at the hotel are fabulous. Views from the hotel rooms are beautiful.

Beautiful hotel and gardens. Staff was friendly and attentive. Did have a small concern with the bathroom sink drain, but was corrected promptly.

Fitness center is well equipped with great classes and instructors.

Will be back.

Outdoor space, restaurants and bars were all great but the rooms were a little small.

Absolutely wonderful hotel. Amazing staff! Check out the formal gardens. The Circular and Trevi 5 are fabulous restaurants. If you want class this is the place to go. Great locationto hershey attractions.

Went with my mother in law to the spa portion of the hotel and had a nice time. The hotel is beautiful, and the spa takes great care of the guests. I had a massage and wasn't impressed, as the therapist wasn't consistent with her technique. However, my mom enjoyed a great facial. Not sure if I'll ever go back, but it was a great novelty trip.

Cottage room is inconveniently located down an awkward flight of stairs and impossible to enter without bringing multiple mosquitos in, each time. Challenges with WiFi and TV required lengthy customer service calls for basic, erratic, service. Poolside cabana is a waste. Harvest Restaurant wouldn t accommodate our party of 4 at 5:50 PM on a Wednesday - despite Open Table confirming table availability less than 20 minutes later. Multiple calls to address multiple disappointing experiences - all ignored or otherwise unresolved.

We only stayed for one night, but the service was excellent, and staff were very helpful and friendly. We did not eat at any of the on site restaurants, but they all appeared very nice. The room accommodations were clean and comfortable

The Hershey Hotel ambiance and decor is and always has been beautiful, but the rooms themselves seem very dated in many aspects. The tub was peeling in spots and the heating/AC unit is extremely dated (no wall thermostat). For the price of several hundred dollars a night, it falls well short of what it used to be and what it should be.

Friendly staff, top-notch restaurants/spa, and great cozy atmosphere even in the winter. My only complaint would be that noise levels in original rooms can be annoying...the walls/doors allow too much noise from the hallways and adjoining rooms unless you are a sound sleeper.

Went to Trevi 5 restaurant/bar for a few drinks and an appetizer to share. Prices were reasonable and the drinks were good. The meat and cheese tray was excellent. Only regret was that I didn't get the large tray because it was so good.

We stopped in to the Hotel Hershey to pick up a post card because we forgot to buy one at Chocolate World. The staff was friendly, attentive, and gave us a free postcard. The hotel was beautiful I will seriously consider staying there in the future.

FANTASTIC! Service is top notch! From my first phone call for information to check-out, everyone is pleasant and helpful!! I recommend the hotel unconditionally!

OMG the Hershey Hotel is superb. Although it's kind of pricey it's all well deserved. Upon me driving up to the hotel I had a excellent warm welcome from the staff. I literally didn't have to do anything brake check in and even before. They have free valet parking to the point where you don't even have to unpack your car. They even packed my car when I was leaving. Shout out to the staff at the Hershey Hotel. The restaurants are also great there as well as the pool and the gardens. OMG you have to go visit the gardens. For entering the hotel I didn't realize that it was a actual Resort. Not just a hotel. I actually think I'm going to take a vacation there and stay for a few days.

Excellent service and great restaurants but the street Boise and the doors splamming constantly prevented us from getting a good night sleep. It was also the smallest hotel room I've ever stayed in. It was worth the 3 nights for 2 at a winter rate but I'd never pay peak season rates to stay here.

The hotel, the rooms and the location is absolutely beautiful.The staff is friendly. Everyone had a geat time

I'd argue this is one of the nicest hotels in Pennsylvania. I love the accommodations, the spa and the restaurants. I love it so much I decided to propose to my fiance here!

Too expensive...A Hershey business which looses money every year? If you have $$$ to flush down the toilet this is your place.

We came here specifically for the breakfast buffet on the way to New York and it was pretty good! They had a large selection with a few chocolatey options. What impressed me the most was the service. Every employee that we encountered was friendly and helpful. I felt very welcomed to their establishment and loved how outwardly friendly they all were. I can only imagine what it would be like to stay and enjoy everything they have to offer.

This place was amazing. My SO and I wanted to check out the place because it looked nice on the outside and we wanted to try their signature Hershey Kiss martini. We immediately felt like we were underdressed when we walked in and the place was very fancy and upscale. If I had money I would stay there in a heart beat, but this hotel is very obviously for people who have money.

When I stayed here over the weekend I didn t expect an amazing room. When it was time to go eat dinner, Me and my dad would go to the Bears Den. The food was amazing and I got to watch hockey games. They had a fitness room with multiple stations to choose from. The Pool was like a water park with a slide, basketball court in the water, hot tub, and Even a place dedicated for little kids. They gave us free tickets to the Hershey Gardens. I definitely would come back to this hotel the next time I come back to Hershey.

Love the spa and the spa buffet. Great snacks in the quiet room. Beautiful grounds outside the hotel with amazing flowers and fountains. The hotel has a bakery and some really cute shops. There is a very well equipped workout room and a gorgeous indoor pool. The hotel also has an outdoor pool for the summer. The location is very close to all Hershey Attractions. The Circular Dining room is expensive but very upscale and worth the visit.

Great hotel staff very friendly & helpful. Super comfortable beds.

This place is just awesome. Our favorite spot to eat is Treve' 5. Doesn't matter what time of day you are there, the service is excellent and the food is superb.

Everything about my stay/spa experience was excellent! Great customer service. I can't wait to go back!!

Excellent service from every staff member we encountered! The food was amazing. The quality and execution of the dishes was great. I have never been to a place that prepared such a wide variety of dishes at such a high level. There are also desserts; peanutbutter pie, chocolate mousse pie, double chocolate cheesecake, plain cheesecake, fruit tarts, lemon cake, blueberry crumb cake......all were amazing! (I tried a small piece of each.)

This is the premier Hershey Complex Hotel. You are going to pay for a room here, but the service is impeccable. It is very clean with excellent amenities. There are several shops located in the lobby including a jewelry store, candy store, and gift shop.

Two excellent restaurants are on property. "The Circular" is the classical restaurant in the hotel and a dress code is applied. The Harvest is on property and provides excellent fare of locally sourced foods. Other food venues are also available.

Anyone who stays on a Hershey property is entitled to enter the park an hour early for a selection of open rides.

Wonderful setting, loved the holiday decor, restaurants are excellant!

Went for brunch. Food was excellent. The hostess however was not friendly and had no hospitality when we arrived at 11:45 am for our 12 pm reservation. Understand if we have to wait to be seated but be nicer about it. No smile, very flat and borderline rude.

I wouldn t spend the money to come back. Hotel is very elegant, beautiful, and clean but make sure if you come you bring earplugs. There are posted quiet hours but those aren t adhered to apparently. People shouting, music, and fire alarm were three sounds we heard when trying to get to sleep. Generally a very restless night.

Fantastic historic Mediterranean style 1920/30s style restored historic hotel. Located above the town of Hershey. Very friendly and helpful staff. Great choices of restaurants and shops. Clean, quiet and well staffed. Very nicely kept and restored with beautiful grounds and gardens in the summer. Located near shopping, outlets, Hershey Park and numerous off-site restaurants and bars. Highly recommended.

Rooms and the building are beautiful, the workers are very helpful and the park package is totally worth it! Easy access to Hershey Park and the surrounding area!

Great pool . But they need to renevad the 2 water ponds water was to green and the plaster was coming down

Awesome seeing Ziggy covering Steely Dan. Absolutely gorgeous atmosphere. Very extravagant. But also very expensive. Two drinks cost us $24. a few people showed up in antique cars and another in a McLaren.

Not that my stay was bad but I just hope the hotel will listen to a suggestion as it is the 21st century and do some renovations to their hotel. It's old and I understand that but I'm from Colorado and I go to the Broadmoor hotel in Colorado springs a lot and they've tried to update their bathrooms and I think you need to make your bathrooms upscaled in other words have separate soaking tubs and separate step in showers and make your hotel like the Catherine suite and the Milton suite more up-to-date like your cottages. I know if the Broadmoor can do that in Colorado springs Colorado you sure can do that back there just a thought and I hope you do consider growing with the times. Thank you

The worst food I have ever ate. Trust me don't go there. A big waste of money.

The service at the spa at Hershey is great. Everyone is very friendly and the atmosphere as well as the amenities offrered are great!

This lovely historic hotel is a gem for central Pennsylvania. If you have the opportunity and can spare a substantial amount of money, test yourself. The grounds are gorgeous, the pool area is pristine, there's a variety of restaurants to choose from, and the staff is amazing. On top of that, they have a world class spa to enjoy as well. Highly recommend if you enjoy historic hotels.

Service was very poor I checked in to my hotel room a few hours later my toilet overflowed all over my brand new shoes housekeeping was supposed to clean up the mess but it s still a mess water is still everywhere cleaning service was not good When I asked them what they were going to do about my brand new shoes beings it s not my fault my toilet in my room that I pay $399 a night for did not work properly and ruined my shoes beings it has thousands of guest feces on it their solution was will give you slippers from housekeeping

Bar was great. Unfortunately there was a private event, but everyone was very accommodating. The grounds are gorgeous

I love this place friendly clean great food $$$ absolutely worth the cost

Service not the best. Everything we asked for seemed to be an imposition. Food just okay. In the past produce was of the highest quality, not the case for our lunch at Treve. Very disappointing

Great hotel with aweso.e restaurants on the grounds. Will stay here again.

Absolutely stunning hotel! Never stayed but did have to present for a conference and I was blown away by the class! Favorite part is the super thick paper towels in the bathroom.

The waiting staff were pleasant and attentive. The food was exceptional. We got the Porterhouse steak ( ), with delicious brussel sprouts and amazing, cheesy mac and cheese. We sat at a circular table, which accommodated the conversation of our party well (8 ppl). A great place for a night out in Hershey.

My happy place. Excellent service and always clean and beautiful.

This is not the Pre-Covid 19 Hotel Hershey experience we are used to. Sadly, the stay did not measure up to our expectations.

The Iberian Lounge is a great place to grab a drink and just relax. One of the best Saturday nights I have had in a while.

Excellent hotel on the top of the hill...our fppm opened to the indoor pool...my sons loved it...so did the boss (wife). Hope to be back sooner than later.

Had lunch on a Sunday a couple weeks ago sitting outside the Fountain Room. Excellent lunch and service even in such trying times. Can t wait to return again. Truly the sweetest place on earth!

We stopped by and went on the Aberian Bar. The Chocolate and caramel martinis were outstanding. The bartenders were very attentive. The drinks were expensive, but very good.

Had brunch at the Circular with friends on a Sunday morning - the place was busy but it certainly didn't show in the service or seating. Their food was wonderful, and I would especially recommend the cheese blintzes and chocolate bread pudding!

This hotel is gorgeous! The atmosphere is incredible, beautiful for a wedding.
Only spent one night here and loved the place and the drivers outside are very nice and accommodating.The people here are sweet and there's so much room to lounge and hang out and the decor is appealing. Will definitely aim to come back here to venture off go explore the pools, the outdoors, spa and shop within the hotel.

Beautiful hotel. Epic service fail. I went there to teach a seminar. I ordered breakfast via room service at 830, thinking I wasn't teaching until 215 so I could eat a late breakfast and still get a lot done. I'm patient so I didn't call to complain until close to 930. Where's breakfast? I was told it was on the way up. That made finding a plan B foolish, because just after I would leave my room it would arrive. I couldn't get in the shower because room service might arrive any time. Called again at 1015 - it's obviously not on the way up. I was advised it was. Now I'm annoyed and have to go through a series of calls to guest services and eventually the manager. 1045 breakfast arrives. Morning lost - trapped in a very nice hotel room. They offered by $100 back on the room but I would've rather had my morning back. Did I mention the keurig in the room didn't work - so no coffee until 1045.