Henderson Hyundai Reviews

A visit to Henderson Hyundai is definitely worth the drive, no matter what part of the Las Vegas Valley you live in. Considering who the other option in the area for receiving genuine service for your Hyundai is, Henderson Hyundai should be your choice!

Brent Sharp was very professional and attended to my every need. Thank you very much.

Chris is my service advisor service writer and one heck of a nice guy never have had any issues with the service performed on my Hyundai Sonata would highly recommend them for any kind of service you need

The following is an overview of my experience here that involves negligence that resulted in my wife and newborn going without air conditioning this summer until August.

First time buyer from a Dealership. Purchase of a 2006 Sonata in Jan. 2013 for my expecting wife. Overall a bad experience. Cars are overpriced; salesmen are all about selling a car to maximize your spending. This one sided deal ership pushes cars that they deem are quality cars so that they can put their focus on the quality while trying to get you, the customer, to spend more money. (The unstated deal here is, a supposedly nice car for lots for whatever you can afford) Give them a budget and they ll be sure to try to maximize your financial loss. I believe that this is a financially respectable business model on their part but don t let it catch you of guard into spending more than you should. I have dealt with 3 sales managers; 2 of which I can pin actions to which I disagree greatly with and I feel bring dishonor to the company.

For example. Don't expect them to follow through on their word with price (agreed to KBB price of $6200 but ended up gouging me more with a $500 paperwork fee (it is less than $40 in CA) and $800 cleaning fee which should have been included in the KBB price, then tax was added to the total) or other extras such as keys (gave us 2 extra keys that don't start the car) and rubber floormats (they delivered carpeted ones a week later and wouldn't work with me for to get the rubber ones we agreed one but settled with giving me an extra thin plastic set) and key-less entry systems (had to fight for more than a month to get these and only after more problems caused me to come back and be more forceful.

In order to get me to sign the papers and agree to purchase this car, I was promised that all problems that I found with the car within 30 days of the purchase would be fixed. That list has largely been left unfixed: chipped windshield, clunky transmission, missing right side view mirror cosmetic piece, and rust to doors. At least the middle passenger A/C vent was fixed promptly but the A/C leaked freon and was weak from the start. Adding freon was a temporary fix. At least it was cool in February. But as time went on, the lack of A/C prodded harder for a resolution.

Salesmen are polite and will ask how the car is but don't want to hear that things are wrong or do anything about it when you persist. I said the A/C is weak but it took until Aug 3 for them to get our car's A/C fixed. The Sale's department still didn't own up to the deal of fixing any problem reported within 30 days and refused to fix it. The only saving employee there was Tyrees from the customer service dept who prevented/postponed a lawsuit by eventually fixing this A/C the correct way.

The first time they tried to fix the A/C, my wife and newborn were left without a car for a week. Extra work had to be done to travel to work. We were happy and hopeful that they would finally have a car that has A/C (mind you, my car had no a/c either but I was dealing with it as I had for the past 2 years). They said they would get back with us in one to two days. It turned out to take them more than a week to replace an o-ring that didn't solve the A/C issue but they managed to break our ignition and needed to replace the ignition and keys. So now we have 3 different keys for the car (door, ignition and trunk).

After determining there was still an A/C problem and bringing this back to their attention, the Sales department didn't want to fix it because they claimed they had.
Eventually they invited us in for a trade but that eventually just added insult to the injury they caused. I don't think I will ever recommend this place again. Feel free to contact me about suggestions or questions about details.

I took my Hyundai Tucson in to this dealership because I was having trouble with one of my break lights only working intermittently. There was an older Hispanic man that was incredibly nice and welcoming as I dropped off my vehicle. I wish I would have caught his name because his customer service really wowed me. After I checked my car in I sat outside waiting for my ride and this man was running everywhere relaying vehicles and welcoming customers. He said hi to everyone, opened doors for people, and asked if he could help everyone. He was working at the service valet. Everyone else was also nice and professional. My car was under warranty and was fixed in about an hour. I picked it up and went on my way. Great experience.

Robert Scopoulis went above and beyond to help me find the perfect car for me and help me get a good deal on financing. He also took time going over everything on the car to make sure I knew how everything worked before I left the dealership.

Terrible service center. No customer service skills of any kind.

The Sales man who helped us all the way through our experience Name Was Noli. He was the most pleasant person in sales we have met in many years. This is our 4th Hyundai over the years. Noli met us as we got out of our other Hyundai and took us inside sat with us talking about the car we wanted. He went over and above the call for duty. He brought us water and never left us alone until we went to the finance dept. Noli made sure it was detailed just right before he gave it to us. I highly refer anyone to Noli and the depts that had to put the deal together. This Store is Awesome!

I love them. They always have great customer service and always take care of my car perfectly!

Great price great sales staff very friendly no problems no bull

Purchased 2019 Kona and we love it, we appreciate Anas hard work made the sales process so esay for us.

This was our first experience for service at Henderson Hyundai for my wife's Elantra. We were both impressed with the fast, friendly, professional treatment we received. We look forward to a good relationship with this dealership in the future!

Dante is an excellent salesperson !!! Very friendly and professional !!! To be a young man he is very serious and good people

Awesome service, Ali helped me to get what I needed and was very conscious of the situation I was in. Vito also help me understanding the finance and all the numbers. Thank you guys for being amazing

I am changing my review of my experience and outcome of my purchase at Henderson Hyundai. When I posted the previous one I was exhausted. I LOVE my car. My payment is high, but that's due to my situation. Robert and Vito made a Miracle happen for us and I am very grateful. It took a lot of time but they patiently negotiated a deal for us when nobody else would. I have a brand new car and I didn't even consider it. I apologize for my previous post and THANK YOU TO HENDERSON HYUNDAI (and Dave Neyman and the million phone calls and re-assuring texts he answered from me!) If they could help me they can help anyone.

They're liars and thieves , rolling back odometer's , charging you for work that they haven't done , stealing out of your vehicle , to prove their guilt , they never respond to your allegations ! Dirty lowdown crooked sapsuckers.

Excellent, work with us on what we could afford and made it happen.

Awesome customer service! No pressure from sales people. Fast, honest and very competitive pricing on great vehicles with amazing warranties! I would highly recommend to anyone looking for a new or used vehicle.

I bought my SUV on the East Coast and traveled to the West Coast. Before heading back home Henderson, NV Hyundai Superstore was able to scheduled me for my very first oil change the day before and work was completed in a very reasonable time.

Thank you

Was able to get service on a moment's notice, and the car was turned around in a day!

Horrible service. A lot of under the table fraudulent activity going on. Very disappointed

My experience was amazing! I have never been treated so kindly at any other dealership like I was at Hyundai! Our salesman Robert was very tentative & he gave me exactly what I wanted. There was no hassle or pressure. We knew what we wanted and we walked out very happy! Thanks again Hyundai! We love our new car!

I have had such bad experiences with dealerships. Henderson Hyundai was a breathe of fresh air. Casey is an amazing man to work with. If you are looking for a car dealer that is accommodating and listens find him. He will find you exactly what you need for the price you can afford. Plus the service department is on point. No complaints. Good people to work with.

My experience with the. Dealership was great.
Debra was so nice. I have cruise control now I so dearly missed. Thankyou. And honering my warranty.
I will be back if need to be. Thanks again, to everyone who helped me. I was very pleased with the work.

I bought a new car on February 16th and the salesman was a pushy, lying jerk BUT Carlos the sales Manager made my experience OVER THE TOP...I have done alot of business with this company for the last 4 years. I have always had exceptional service. I would HIGHLY RECOMMEND this company but I have to say, if you get a salesman named Eddy then ask for someone different...Bridget

Thank you so much Brent for all your help and making my kids safe in a more reliable car! Your like Superman! Couldn t have done it without you!

Will never buy a Hyundai again. If your seat get a little wet the air bags break and cost $2400 to replace.

I was told I had my last free oil change even though they advertise free oil changes as long as you own the car.

I have bought two Cars from Josh Wootton and Henderson Hyundai, I bought my frist car from him and he was so kind and so were the other people I come in contact with that I was ready to trade it wasn't a second thought but to come back to work again with Josh :) He work every hard to find the right Car for me because I'm very picky, he never stopped till the right one was driven and I was very Happy !! I will come back if and when I'm ready to trade again .

Very fast friendly honest service Debrah and valet is super nice!

We had a great experience. Erik Ramos was our salesman. He was able to get us a pretty good deal. Max was very kind as well. He explained exactly what we were getting for our money. We love our new "used" Sonata. Thanks guys!

Excellent customer service overall and a special shout-out to Michael.

Purchased new vehicle the process was fast and easy, Anas our salesperson went above and beyond. The staff at Henderson Hyundai and service department are great.

Excellent very friendly staff Gabriel is a very kind person and always willing to help is a great person

Henderson Hyundai has been a great experience for us. From the purchase thru the service the staff has been kind and responsive. We have referred others to the dealership and it is likely our next purchase will be from Henderson

Very nice and easy. I was hea doing to work and our salesman did everything in his power to make the process ad easy as could be. Kudos to him.

Henderson Hyundai is the perfect way to buy a car! From sales with Matt our salesman to Charlie the GM the deal was perfect and we got exactly what we wanted! We loved our 2013 Sonata and now we love our new Sonata! Great customer service!!!

Great experience. This is my 6th car from hyundai. Anthony Dipietro was awesome and helped me get into a new car after my car being totalled in an accident in January.
I gave 5 stars bcuz he took good care of me.
As well as Max who handled my financing. He is a,super awesome guy. I felt very appreciated and he gave me exactly what I wanted. Thanks Hyundai and Max and Anthony.

All the salesmen were courteos and eager to facilitate a good deal.it was overall a good buying experience.kudos to eddie,casey and max for being very respectul.respecting the customer is what i look for first in doing business.thanks for everything! By the way,my daughter couldn't have been happier with the vehicle.

I worked with Brent Sharp in getting a new 2020 Kona. He was very informative, helped with all my questions and met my needs. Outstanding job, he definitely should be recognized for his great work!

It did not work out, they low balled me on my grade me.

Great all around experience with both sales and service. Employees have always been attentive and very helpful. I felt very comfortable doing business with them.

I went in for a oil change & was sitting outside waiting there playing my tablet when my phone rang asking me where I was that my car was ready. If they would h

I love Henderson Hyundai. Will my service rep is the best. I have purchased 4 Hyundai's and will likely purchase a 5th in the near future and it will be at Henderson Hyundai.

Had a trunk lid in my 2017 Sonata stuck in the closed position. They changed a bad latch and had me on the road in less than two hours. Satisfied.

my wife brings in her 2015 car for a cracked fuel pump
they charge 1000 for the work...I feel should have covered under warranty.
don't clean the car, check the fluids and tell her she needs to add oil
add oil!!!!! 1000.00 cracked fuel pump job and they cant
add 2.5 quarts of oil !!!! they let the car leave there with a low oil situation
and they tell her that she needs power steering fluid... its and electric
system !!!!!! its a closed system... she has purchased 2 cars from them
and her daughter bought 1 never again!!!!!!

Went in looking for a new first car for my nephew and couldnt be happier. My sales guy Josh Rosa showed us a few cars and was as honest and up front as could be. He asked what type of vehicle we were looking for and guided us through the inventory and kept our eyes on what WE wanted and not what he wanted to sell. The financing on a lease was very competitive...so much so that another dealership couldn't believe it and agreed even they would take a car from Hyundai on the terms we got. Never shopped at a Hyundai before but overall I am impressed with the vehicles and recommend giong there when shopping for a car.

My experience at Hyundai Henderson exceeded all of my expectations. Jamal was very knowledgeable of the cars on the lot and was professional, thorough, friendly, and honest. I felt he went above and beyond to meet my specific needs in buying a car instead of just selling me a car. I am recommending he and Hyundai Henderson to any of my friends that are in need of buying a car. A genuine person overall. As a female its always to go out and buy a car on your own but I can now rest easy knowing I got a good deal.

best sale person i have ever met!!
super nice man,i had a really good experience at this dealership hassle free.
it was straightforward and fairly quick ( efficient ),i got a good deal and lift satisfied.
i will definitely recommend whoever want to go to henderson hyundai ask for atiq ansary
and have a good deal

I've been buying cars from Henderson Hyundai since 2011. Every experience I've had was great. My most recent visit I purchased a 2016 Hyundai Veloster turbo and a 2014 Mercedes Benz C250. Davion a very talented salesman and the finance staff did everything they could to get me the best deal on both cars. The process was quick, but very detailed. For any first time buyers out there, Henderson Hyundai is the place to go. So I just want to say thanks again to the staff for another spectacular experience!!

Wad able to get my car towed to the dealership and they replaced a battery for me.

We had Henderson Hyundai check our daughter's 2003 Sonata, because we feel it's time for a new car for her. We wanted to weigh our options; repair vs. new. The team was extremely patient explaining the repairs needed, and helped compare the trade-in, to new options and specials. Though we will be trading in the old car, for a newer one, we never felt pressure to lean one way or another. They were upfront, honest and patient showing us the options. Would def recommend for our family and friends to check out. We missed John Ackerman ( our regular service tech), but found Deborah to be just as friendly and efficient. :)

First I'd like to say that this was an amazing experience buying my new car here. Tina helped me every step of the way. I had a very complicated situation, and these guys made it so smooth, and easy. I cannot say enough how awesome this place is. Special shout out to Gabe the sales manager as well. Super genuine guy that bends over backwards to make sure all customers leave 100% satisfied.

It was good to be treated with respect and a professional approach in car selection. I felt trusted and they cared about what I wanted and needed. SMOOTH

I left my car to have a noise that I heard when I started it that morning. I received a call advising that it would be covered by my warranty and I could leave it to be repaired, that it could be finished by the end of the day. Since it would only take a day, I wouldn't need a rental. The car wasn't finished the next day and the service agent wasn't working. But I didn't know that she was out when I called her extension and left a message on her voice mail. I had my son drive me down before closing and found the status of the repair and called the next day to be told that it would be finished shortly. When she called, I was told that I would have to sign an approval for the warranty company so that the dealership could be paid. It took nearly 2-1/2 hours and I was finally able to leave with my car.

I understand that a repair time is just an estimate, but because I was given the service agents extension, the message I left wasn't received for an additional day. I should have been made aware that she would be off the next day and I could have asked for someone else to relate my information in her place. I made a couple of extra trips as a result, but I am most satisfied with the results and the service agent was extremely pleasant.

Your staff and service was amazing!! the service waiting room smelled like fuel exhaust, as did my cloths after i left. ..please find a solution!

Hyundai backed their product. They were efficient and through during very difficult times in our country

Excellent customer service. Nice and friendly people. Debra at the service department was awesome.

The Service Department at Henderson Hyundai, in particular the support provided by John Ackerman was spectacular. My Equus had an electrical failure in western Arizona and was towed on a Saturday to Henderson Hyundai. They set me up with a loaner and made sure I had accommodations and made the necessary repairs keeping me apprised of the progress along the way. Kudos to the professionalism and concern exhibited by the Henderson Hyundai staff.

Seth S. Was my sales man and he was amazing . I walked in , he got me the perfect car with no hassle . Didn't waste my time showing me cars that were over my budget , didn't offer excessive upgrades that I had already told him I wasn't interested in . He was professional and offered all the amenities without being pushy . If you're looking into a new car , see seth . He is willing to work with all budgets and schedules and made my experience worth it

I take all of my Hyundais to Henderson Hyundai for service. For the past couple of years Jared Alcantara has been my service adviser. I give him five stars due to his professionalism and service skills. He s always on top of what is being done to my Hyundais. Good job, Jared.

They have the worst customer service, The guy name Chris run my credit and we have in appointment at 7:00pm the next day I called in morning to make sure and he told me to come down from San Francisco
I flew from oakland airport to LA I have a friend to pick me and drove me to Las Vegas to pick up the car before we get to his location he stopped answering is my call and I called the front desk after 30 minutes waiting he told me he sold the car

Sat here for an hour to speak with someone that I already had an appointment with. Left and will not be coming back to this location, very unprofessional considering I set this appointment almost a week in advance.

Excellent service, no hassel and offered a better deal then I had to offer.

Fast deal and no pushy salesmen. Was a fantastic buying experience. Highly recommend Henderson Hyundai.

I have to say I had the best car buying experience of my life at Henderson Hyundai. Thanks to a family friend as well as her car salesman Ali which she bought cars from for the past 10 years. I have bad credit but that didnt stop Ali from getting me into the car that i wanted. He worked with my budget and thankfully i have a good job to help with that. He made me feel comfortable like i was apart of his family and even invited me to his family bbq. He took his time and didnt rush anything and he jumped through hoops just to get my interest rate down from what i used have of 29% from a second car dealership which was ripping me off to an interest rate of 11.8% which is still a little high for some people, but since i have bad credit it was a god send. I know this might not be the same for everyone, but i am very grateful for him and his friend in the finance department Omar. Thank you both for the incredible service and everyone at the Henderson Hyundai Team that helped me get into the car i wanted! I am a very happy customer and hope to buy more cars from you in the future. I am now a pround owner of a brand new 2016 Hyundai Veloster. You guys went above and beyond the service level i had expected.

I ve had my car serviced here multiple times and cannot say enough about Chris Starme in the service department and the team at Henderson Hyundai. They are always courteous from the time you check in until the time you go. I ve had lots of cars and dealership experience. Henderson Hyundai is the best I recall that s saying something.

Everyone is super nice and helpful. We got the vehicle we wanted at the right price. Thanks to Anas, Gabriel, They also have a great service department

The Service Tech Will is always professional, polite and keeps you updated on your vehicle.

All around great experience. I recommend Erik Ramos to assist you in your car buying needs. Answered all my questions and was very helpful throughout the whole process. Big thanks to him and Hyundai for my first car!

Review is solely for the service department. Had issues with my car while on a long road trip. Upon arrival, I felt the service person I was speaking with was very condescending. I did not feel as though he was listening to what I was saying, and I felt like he was rude towards me. I understand "policy is policy," but they wanted to charge $140 ish for a full diagnostics to bring it in - and this issue does not throw codes that would have been picked up. I just had a deep diagnostic run on it the day before, with nothing showing. Honestly, I would have just paid it just to get my car in because that is their policy, they have reasons for it, so there's honestly nothing you can do at that point. I remembered an issue / recall with this in the past with my car getting fixed, and he asked if I had it fixed there. I said no, and he appeared exasperated by this. I 100% feel as though he didn't believe anything I was saying, and I felt as though I was annoying him.

I had to keep calling my dad to ask questions that he asked me, come back, rely the information, just to have him ask more questions and make another call. I asked if he would talk to him directly (could have given him the # to call, or put it on speaker if he felt uncomfortable touching a phone due to COVID) but he refused. The information we were trying to rely was from the Hyundai service training center in Illinois - from one of the head mechanics.

At one point, a different knowledgeable service person stepped in and spoke with me, got my VIN, and looked up the various bulletins about it. Had I spoken to her from the start, perhaps my experience would be different, but I felt the person I originally spoke with was condescending, rude, and dismissive, and I ultimately felt uncomfortable, so I decided to leave and spend money to get this fixed elsewhere.

My review is 100% about how I felt. Although not happy about it, I would have been willing to pay for a diagnostic test to be run, but in the end I chose to leave due to how I felt.

Horrible experience with this dealership service department. I paid for a service to be completed ($575) and was told to drop the car off after the holiday two days later when the part arrived. However I never received a call and after I called magically the part arrived 10 minutes prior according to (Will). I was put in a loaner and told the car would be fixed by Monday. However I get a call from James Hantle (manager) who told me there was a mistake on their end with a mis quote and that I needed to pay an extra $900 to get car fixed. Manager offered me a 150 dollar discount and said I should be happy about it and to "ask anyone on the street for $150" and they wouldn't give it to me. I am put in a huge jam because of the unprofessionalisim and incompetent workers that are servicing the vehicles. DO NOT BRING YOUR CAR TO THESE GUYS FOR SERVICE. THEY WILL RIP YOU OFF!!!! I am contacting my lawyer because of what they putting me through after I signed and paid for a service to be completed. UNFAIR!

Henderson Hyundai was the best! From talking with them on the phone to driving up, dropping vehicle and checking out - they did everything great!

Jyra, our sales representative, was very thorough with first trading our 2012 Sonata and second in the purchase of the 2015 Tucson. He answered all questions we had during both test-driving and selecting the vehicle we wanted. He was very accommodating to any questions we had with vehicles and painstakingly showed us the "bells and whistles" of our new purchase. Joe, in the contract financing, was thorough in explaining contract and additional terms and bonuses, etc. considering all rebates we are entitled. Both gentlemen were knowledgeable and accommodating to our requests. Very professional and friendly. If I were to do a rating on these men and our experience, once again with Henderson Hyundai Superstore, it would be a definite "10".

My salesman Robert was very helpful and gave me great service. Even called to follow up with me a few times after buying the car. This was my second car purchased here. The service department is always efficient too. I do wish that they gave me more than one oil change with my purchase.

I love this Honda Tristian who I was working with was great he actually emailed me yesterday to see if I still was interested in purchasing a 2018 Honda accord fully loaded which I am but I have to put down a hefty deposit so it ll take some time before I can get there but overall great place to work with you and update with you

My sales man Anthony was very nice he worked with the budget I wanted to stay in, even though my mother probably scared him a little. Overall being a first time buyer my experience was wonderful and I was put into a good car.

Great service Need help call John he is my go to service advisor.

Enjoyed the convenience of buying our new Santa Fe ultimate sport. Thank you to the whole staff especially our salesman "Anthony".

Marland did an excellent service in assisting us. She did make it happen. We were really happy on how she helped us to get a car.

called to talk to a salesperson about buying a car- the put me on hold for 10 minutes so I just hung up. Lame

Spectacular deal. Thanks. Jason. Robert. Gabriel. Ali. Every one was outstanding. Thanks.

Service was prompt and done in a very professional manner.

Was great Tony the sells men was awesome and a honest person

Great car buying experience! Everyone we dealt with was wonderful! Love our new Tucson!