Heermann Rhein GmbH Reviews

Kudos to dealership Heermann Rhein in Heilbronn, everything went straightforwardly and simply, special thanks to Mr. Avsar and Mr. Greiner ... always gladly again.

I picked up my BMW 540iA today. The support, advice and handling with Mr. Raperin was very good and above all personable. Great seller. Gladly again next time.

Car was NOT MAINTAINED !! I only received lies. Used car department NEGATIVE !!! I only received lies !!! Very BAD !!! ....

Great dealership highly recommended. Mr. Raperin is a very friendly and competent advisor.
Always happy.

Very courteous, polite and competent.
Wishes were received, quick sale was guaranteed and a satisfied customer more.
Thank you.

Every guest a load is the motto! If you go with a high-quality car on the farm and 20 minutes down a M2, it could be that you have buying interest.
But even for a seat test you would have to move one of the unmotivated customer advisors to open the vehicle. Conclusion for me: Save time and visit the next!

I brought our 5 series BMW for goodwill work and was very warmly received by the service consultants Mr. Pfau and Mr. Schmid. Mr. Schmidt immediately offered me a coffee and what I particularly liked was the driving service that I did not need. In the evening I was able to pick up our vehicle again and all work was carried out to my complete satisfaction. Thanks again and I will definitely come again.

> BMW 320 GT <
From the care, handling up to the transfer I can only report good things to this dealership and recommend it.
Mr. Langhammer from the sale was my eye and my ear - I could rely on him.

Advised by Michael Seeger. Buying a car was quick and smooth. I was extremely happy with the service

You are welcomed very friendly. Problem clarified and fixed. Very satisfied.

On request On the same day a fair offer and a price determination for my used car received from Mr. Ilkay Sahin.

Very good advice, after 3 years where I bought the car and I was back today to buy another model to buy everything was as before even other consultants and very friendly.

We were very satisfied with Mr. Sahin's advice. His authentic, friendly, very open manner gave us the feeling that we had made the right purchase decision. We are very happy with our Mini.

Ratzfatz found the right car by the seller Mr. Tigrato. Great car, great price. Fair purchase of the used. Fast handling by Mr. Stefano Tigrato.

I received great advice from Mr. Karakuyu! He was able to answer all my questions in great detail and with a high level of expertise. I felt very comfortable and the service was just great. I was offered a drink straight away and was advised immediately. Super friendly and well-groomed appearance. Gladly again!! A special praise to Mr. Karakuyu !!!

Bringing a car for repairs once and never again and just a headache

Mr. Ilkay Sahin looked after us in a way that not only met all our expectations but exceeded them.

We are very satisfied with our Mini and would always order a vehicle from Mr. Sahin again.

Many thanks for everything

With kind regards from Neuenstadt
Family Temiz

Nice staff, good service. There is coffee and Wi-Fi.

Everything went very well. I'm very satisfied. I recommend it

Have I recently looked at a second car for my wife in this house ... The positive and detailed advice of the seller and the examination of the car by acceptance master Mr. Pfau and service management Mr. Abele the thing largely personal assumptions, have led me to that I could concentrate on taking over the car with a clear conscience, again thanks for the good service that the car dealership has in advance.

Top service! Steffen Schaub, as a salesman for the BMWs with the "M" knows a lot about cars and business alike. He had a solution that surprised me positively - and it enabled me to acquire my dream car with a really good gut feeling.

Addendum 07/03/2017

After I have now learned that this dealership has massively damaged two of my freshly powdered 20 inch Vossen rims and probably even the coilover suspension was badly affected, due to improper installation of a screw that does not belong to this suspension, I am now the matter after several attempts to amicably out of the world, was forced to report this to the police and to hand it over to my office. Property damage + willingly accepting a serious accident, etc.

And then my company was given a totally lying revenge rating on Google. On threat, this was deleted again, but everything was denied.

I can prove anything and I have no reason to lie.

Addendum end.
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I had brought my BMW M4, which I had also bought there, to this workshop and had explicitly agreed in advance with the foreman, Mr. Liske, what everything had to be done (customer service, balancing the wheels, adjusting the lights and eliminating noises on the front axle) and that I I don't want my car to be driven afterwards, as I had an average consumption of over 27 liters during the last workshop visit and the engine was still hot 3 hours later.
Master wrote everything down and said that I would get my car back on the same day at the latest the next.
After 3 days I was allowed to pick up the car again.
Almost nothing was done!
Even customer service was not carried out properly. I only knew that 300ml of coolant was missing. They were still missing after that! As a customer you ask yourself what else has not been done.
Except for the small thing that, in addition to the noises that had not been eliminated on the front axle, I had new noises on the rear axle that were clearly attributable to a bent armature plate.
And the car was now pulling hard to the right. And the wheels were balanced in an amateur way.
So the beautiful car was brought back and added to the order that the track had to be adjusted. After only another 3-4 days I was allowed to pick up my car again.
Instead of practicing humility and eliminating the errors quickly and accurately, they only screwed the car 1.5cm high and claimed that the noises in the back came from grinding tires on the body. This only without traces of sanding and you could clearly see that my 20 inch Vossen rims were thrown onto the shield of the brake disc. This sheet is clearly bent to this day. The liquid was again not topped up. The car still pulled the same way to the right.
And 11km were driven with an average consumption of 27.9 liters! Against my clear wish.
The noises on the front axle persisted. When I asked why the noises were not eliminated, I was informed that the squeaking components were not original BMW parts.
When I wanted to know which component was squeaking and pointed out to the foreman that they were original BMW parts, Mr. Liske told me that they didn't know. So that's an absolutely unbelievable cheek.
So I took my M4 back with me, half repaired, and I'll never set foot in this workshop again with my other BMW.
Let alone buy another vehicle there.
In summary, it can be said that it is a bottomless outrage how you ignore customer requests and a decent job, damage customer vehicles and then not even bother about your mistakes and this takes almost a week and in the end generates 27.8 liters of consumption (see above) I never drive - and twice not with a cold engine!) and lets me go there a total of 4 times.

I'm really sorry for old Mr. Rhein who built it all himself and who certainly doesn't even know what has become of his life's work.

I'm very happy with the dealership. I bought my Z4 there and will be looked after exemplary for years in the service. Can the dealership only recommend it to anyone.

Super Service!
Thank you Mr. Liske.

Thanks to Mr. Raperin, he took excellent care of us and advised us, we are very satisfied with the car.

No communication - unfortunately premium quality too ....

Appointments:
It was surprisingly quick. The vehicle was brought in the same day after the problem was identified. A plus for that.

Submission / acceptance:
As always, nobody feels responsible for serving their customers. The service lady on the phone and at least 5 consultants in the same room who prefer to smoke cigarettes instead of serving customers.
The car was brought into service due to two defects. Delivery was in the evening. With the delivery of the key, the acceptance was also completed. No asking whether you want to be notified or anything else.

The next day there was no (!) Call to the intermediate status or completion.
After two days I asked myself what was finally determined, what was done and the most important thing when I could pick up the car. After waiting forever on the phone, the response came "EGR valve replaced, vehicle can be picked up in the evening, provided you don't hear from me anymore". I don't do that anyway, I thought to myself ...

collection
The best comes last:
When I picked up the car, the (presumably) trainee gave me the key and asked me what was being done on the car. Wouldn't it be the job of the workshop to give me qualified feedback on the repair instead of simply handing the key to the customer without comment?

Conclusion: The one problem is still there. I never had contact to the service consultant or workshop "master" and there is no information or feedback on the status or work carried out.

Unfortunately, this is not much better with the Pendant Stadel. BMW only takes its customers out. The service is getting worse and worse, and this car dealership certainly doesn't shine when it comes to communicating with its customers.

Competent advice and good service
Mr. Raperin helped us very competently and in a friendly manner by phone and email to buy a very nice Mini Clubman.
The handover of the vehicle on a Saturday also worked very well.
There is no better way to do it.

Very nice, personable and competent first contact, which made the purchase decision easy for us. Many thanks to Mr. Sahin for his great advice and support until the handover of our new Mini!
We are completely satisfied

Exemplary advice when buying a vehicle by mr. Sahin.

Everything great !!! Top performance and service, would go back anytime .... Super team and friendly staff!

Date forgotten, only a third of the general complaints resolved, have another appointment, let's see.

If you are looking for something in particular at BMW, gold is the place for you

I miss the words to adequately describe our wasted time !!!
Only so much for potential customers who go there extra:
Prices this car dealership in the net names are negotiable fixed prices (so we were several times insured).
If then everything is tuned to their car, that's a matter of luck ... We were missing the winter tires and the cover for the trunk (both was still on the website! The "new" summer tires were 8 years old and quite down) However, was no reason for our seller to give only minimal discount .... No! As extras he wanted to calculate the missing!

We were very happy with the purchase of our car! We can only recommend Mr. Sergei Wukkert! He had the right answer to every question! We had after the purchase of minor problems that he took care of with complete satisfaction. Thanks again !!!!

Wow ... incredibly bad place. Much too expensive and a really bad service. Never again Hermann Rhein ... would like to give 0 stars.

Have brought my partner's vehicle to the workshop for an oil change. The hood cable was damaged, so that it can no longer be opened. After the damage was caused, we were notified by phone. When picking up the vehicle, I asked for a written confirmation of the incident, as the damage was not repaired, and was only rejected because the colleague was already finished, although we picked up the car at the agreed time. After we got no further information, we called again and were rebuked in an outrageous manner and it was suddenly denied that the damage was caused in the workshop. Apart from that, the bill for the service provided was also disproportionately high at around 500 and for the repair of the damage we will probably have to plan around 200 again (now of course no longer here). Poor service at an absurd cost, a shame that such a little thing leads to such an annoyance. And at "one of the largest BMW dealers in Germany".

With the used car and new car sellers everything worked so far smoothly. The gentlemen of the service department are just incompetent and arrogant. No technical knowledge at all. Should the management take care of it.

From the beginning I had a good feeling and was also confirmed, starting with e-mail contact, call back from the car dealership, appointment for a test drive, fair offer for trade-in and the processing of the bank went smoothly.
Best regards to Stefano Trigato and the team
5 * earned and recommendable!

In short, almost everything that can go wrong went wrong when I bought my car.

- The car was re-ordered as a demonstrator -> Condition after the 9000 km / 5 months was bad (several scratches on 4! Interior strips, approx. 15 stone chips in the front) Willingness to provide goodwill? After repeated inquiries, it was rather bad than right.

- The communication left a lot to be desired. After the first delivery, I was informed that I had to provide winter bikes within a few days, although I would only take over the car in summer.

- The vehicle handover had more or less taken place in the parking lot in front of the dealership.

- Car services agreed in advance were only carried out when the vehicle was handed over (waiting time several hours). Annoying with 500 km arrival and departure.

- Purchased parts and provided winter bikes were not in the house when the vehicle was handed over. After these were sent to the wrong recipient, they finally came after 5! Weeks with me.

- The vehicle registration was forgotten to give me - via the detour to the wrong recipient, it came to me after weeks.

- My front license plate was screwed so badly to the bumper that I had to get a new license plate.

How this company can hold up in the market despite its obvious unprofessionality, sloppiness and hardly any goodwill is an absolute mystery to me.

We have bought a second car for my wife from Herrmann and Rhein. About Mr. Aykut Avsar, was found by the very competent advice, quickly the right model. We were extremely satisfied from the initial consultation to the delivery of the car beyond measure. Keep it up, Mr. Avsar, I will definitely recommend you in our circle of acquaintances.

Almost perfect only when Gebr.Wagen sale there is deduction point

Wooow !!! Buying a car is really fun! :-) Our supervisor, Mr. Avsar, has scored great with his competent and reliable way! Always happy here ..!

Great advice and handling of the used car purchase from Mr. M. Seeger. Top performance. Thank you very much.

New vehicle was purchased from Heermann include retrofitting a trailer hitch. The hole for the wiring harness was milled too large, the built-in rubber plug contracts over time and does not seal the too large hole. This has ultimately led to the battery in the trunk under water and on the highway, the entire on-board electronics has failed (including power steering and brake booster). Clear evidence by BMW workshop that the installation was faulty, no interest in correcting the error or to participate in the costs. Simple reference to the expiry of the warranty although the defect with life-threatening consequences at installation was approved accepted. Behavior and quality for a BMW dealership more than questionable, so I strongly advise against a purchase and would buy directly from BMW

I bought a used car from the Raperin yesterday and I can only say positive things about the handling and the sales talk. Mr. Raperin was always friendly and answered every request very quickly

Mini drivers, who are out of their own home in Stuttgart catastrophic park and then still slip on the WSS-HN-HH162 super !!!!
Park God! Please give this person parking assistance !!!

Very good dealership, highly recommended. -
Above all, Mr. Sahin is a consultant as one would wish. With his open, very honest and very courteous manner, he fully fulfilled my consulting requests. I have never experienced "premium advice" like this. So 5 stars for the advice given by Mr. Sahin and this dealership.

Unfortunately I didn't feel very well advised here. Rather like being pulled over my ear.

BMW dealership of my trust, because I feel super cared for

Date agreed by phone, due to interest of two used cars. Appointment was very fast - already the next day we could come.

Well then the mess began ..
We were completely ignored by two employees when we asked for our advisor. The third one has at least replied that our advisor is still determined to smoke. Okay he does have an appointment with us for 10 minutes but hey ..

He then joined, asking us to go to his office. Of course, no documents were prepared, this he had yet to search together and has printed the cars on which we were interested printed on the table and WE should explain why these cars why BMW why why why ... Came like a test. Ask me today why

We were offered no water, no coffee nothing. We decided quite quickly for the one car. Suddenly, the consultant got up and said he had to clear up quickly. After about 5-6 minutes, he came back ... yes, he was a smoke .. I've already thought EVERYTHING CLEAR!
Of course he did not have the key for the car, so wait again.
Car good condition - summer tires were borderline but has agreed to put another set of used winter tires
Ok we contracted everything so far regulated, inspection - we were told anyway - is still being made we can get the car in about 1 week .. he sends the letter directly to us so we can register the car.
Of course the letter did not come! Only after calling and afterwards asking the letter came on Saturday by express - it was forgotten to send. Ok, everything would not be so tragic if you did not say in advance you would ship it out the next day.
We could then pick up the car after 2 weeks! Of course not everything went smoothly here, the second key was not in the house, he sends it to us.
Even on the same day I noticed that the spray system is not working and something in the engine compartment klapper. I thought it was a check made before the sale?
Now it's up to BMW in the workshop and I'm curious what comes out! but even here you will NOT be notified if the car is not ready on the day! Call again ...

The key came then by the way when we telephoned back - after 6 weeks ..

Conclusion I would not buy a car here anymore. The advice the staff .. no - I think somewhere else you will be better advised. Cars and prices are great, that was the only reason why we chose this dealership.

Already bought 2 cars there and would also buy a third one there. Many thanks to Mr. Wahl. Very competent advice including product genius that can answer all questions. In service, it may be that you have to wait a little until a service consultant is available, but that makes up for the cafeteria with the friendly service. Many thanks to Ms. Heller and Mr. Schmid. The decor is also very chic. Earned 5 out of 5 stars.

Impersonal and sellers are anything but professional.
So I would rather go to another location.

Very well maintained car dealership, on request even on the same day carried out a test drive with Mr. Ilkay Sahin, get the mini explained in detail and competent. Since the seller has really taken a lot of time for me. That's what I call service, I can only recommend it to anyone

Absolutely serious and competent advice from Mr. Sahin. We have already bought the second mini there and can only recommend this dealership !!!
Markus Nerger

We are interested in the chic MINI Midnight Black. Mr. Sahin gave us great advice without being intrusive. Rarely such a good service, because of 5 stars and order. Thank you

I was very satisfied with my visit, was given top advice, I was helped and everything that was close to my heart was taken care of. Mr. Kanlier is a great advisor and can really be recommended!

Everything is very straightforward and well organized. Super Service. Many thanks to Mr. Raperin. Competent, friendly and courteous.

We bought two new minis from Mr. Sahin. He tried very hard and everything worked great. We gladly recommend and we would buy from him again.

Already 4! Cars bought here was always very friendly and good advice from Mr. Lacik. Soon there will be something again. Of course only here

Top advice with Tobias Knopp had. I'm really happy with my John Cooper Works!

Friendly staffs and they also got good knowledge on the products (of course BMW cars) which made us to select the product under our price range very easily.
I am happily driving X2 now .

Clearly 5 stars! If there were 10, I would give 10 stars too.

Great praise to Mr. Peter Langhammer, who treated the customers very competently, friendly and royally.
In addition, the export license plate was organized so we could only get in and drive home.
We will definitely buy the next used car from the Heermann - Rhein Heilbronn car dealership.
It says hello
Fam. Sanin Anton - Meran - South Tyrol - Italy

Everyone I know who goes there is very happy. Great team, everything fits!

Mr. Knopp is the mini-professional ... knows everything; knows everything; explains everything. GREAT. We'll be back, I promise!

You are looking for a MINI ?! Then go to Tobias Knopp, such a good and entertaining advice I have not experienced so far.
We had a lot of fun when we chose the MINI Clubman as a business car for the Vegativ!

Sunny greetings
Matze & Cori

Nobody knows what the other is doing ... unnecessary and unprofessional

Yesterday in the dealership with Mr. Kanlier we were super advised and we immediately found the perfect car and bought a top price (Mini S). As always, we are very satisfied and thanks again to Mr. Kanlier. Can we only recommend it!

Thanks to Mr. Sahin,
Offer, purchase, settlement and price were perfect. I would buy here again and can only recommend the dealership, whether the ladies on the phone or the sales team, everyone was always friendly and always helpful. M. Fischer

Nice team with a long wait for an appointment because of a light problem, I have to wait 4 weeks so that a car electrician is there who understands something, that's almost unbelievable in such a BMW dealership, the vehicle was not even looked at, very sad in Nowadays, I still can't really believe that I have to drive for 4 weeks with defective lights - is this the new world of BMW ???,

Now after the repair and costs of 750 the whole thing didn't even last a week and the same error message occurred again as if you hadn't done it and I have to go to the workshop again and wait 2 days, ???