David Schumann Review of Heermann Rhein GmbH
In short, almost everything that can go wrong went...
In short, almost everything that can go wrong went wrong when I bought my car.
- The car was re-ordered as a demonstrator -> Condition after the 9000 km / 5 months was bad (several scratches on 4! Interior strips, approx. 15 stone chips in the front) Willingness to provide goodwill? After repeated inquiries, it was rather bad than right.
- The communication left a lot to be desired. After the first delivery, I was informed that I had to provide winter bikes within a few days, although I would only take over the car in summer.
- The vehicle handover had more or less taken place in the parking lot in front of the dealership.
- Car services agreed in advance were only carried out when the vehicle was handed over (waiting time several hours). Annoying with 500 km arrival and departure.
- Purchased parts and provided winter bikes were not in the house when the vehicle was handed over. After these were sent to the wrong recipient, they finally came after 5! Weeks with me.
- The vehicle registration was forgotten to give me - via the detour to the wrong recipient, it came to me after weeks.
- My front license plate was screwed so badly to the bumper that I had to get a new license plate.
How this company can hold up in the market despite its obvious unprofessionality, sloppiness and hardly any goodwill is an absolute mystery to me.
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