No communication - unfortunately premium quality t...

No communication - unfortunately premium quality too ....

Appointments:
It was surprisingly quick. The vehicle was brought in the same day after the problem was identified. A plus for that.

Submission / acceptance:
As always, nobody feels responsible for serving their customers. The service lady on the phone and at least 5 consultants in the same room who prefer to smoke cigarettes instead of serving customers.
The car was brought into service due to two defects. Delivery was in the evening. With the delivery of the key, the acceptance was also completed. No asking whether you want to be notified or anything else.

The next day there was no (!) Call to the intermediate status or completion.
After two days I asked myself what was finally determined, what was done and the most important thing when I could pick up the car. After waiting forever on the phone, the response came "EGR valve replaced, vehicle can be picked up in the evening, provided you don't hear from me anymore". I don't do that anyway, I thought to myself ...

collection
The best comes last:
When I picked up the car, the (presumably) trainee gave me the key and asked me what was being done on the car. Wouldn't it be the job of the workshop to give me qualified feedback on the repair instead of simply handing the key to the customer without comment?

Conclusion: The one problem is still there. I never had contact to the service consultant or workshop "master" and there is no information or feedback on the status or work carried out.

Unfortunately, this is not much better with the Pendant Stadel. BMW only takes its customers out. The service is getting worse and worse, and this car dealership certainly doesn't shine when it comes to communicating with its customers.