I and my family have already leased 2 minis and a BMW from Heermann-Rhein and we are super satisfied, top prices and great service our sales consultant Mr. Thaqi is always friendly and courteous and one of the deciding factors is why I and my family found the dealership -Heermann Rhein stay loyal and I like to be customers again in the future.
So I was very happy with this dealership.
I was with Mr. Ilkay Sahin.
Mr. Sahin was always very open and of course extremely friendly when giving advice.
Thanks to Mr Sahin's open advice, I decided to buy a Mini from this dealership.
I would always like to buy a car from Mr. Sahin.
Only with a suit you are taken seriously. Unfortunately, there are only a few good employees who are characterized by their humanity.
Today I was here for inspection for the first time. I was very well advised by Mr. Liske. He was very polite and competent.
Wishes have been received, so I imagine good service.
Thanks and keep it up!
For a long time I was looking for a friendly, reliable and competent dealer, regardless of the technical know-how. Unfortunately, many retailers, or rather, sellers, seem very unfriendly and condescending. Many readers will definitely agree with me. At least I never really felt comfortable.
I finally found the desired seller at Autohaus Heermann-Rhein, Heilbronn. The car too, of course.
Mr. Stefano Tigrato is a very friendly, helpful, and especially not fake, authentic (!) Seller. Any time! Great advice, as it should be in principle.
Everything great! - I can only recommend.
Thanks again to Mr. Tigrato!
VG
Top service, mostly friendly and ready to find solutions.
You are looking for a MINI ???
Then you are in the right place in this dealership Gold, because here is the best MINI seller in the whole region! My second MINI from him and every time was taken plenty of time and my MINI was individually adapted to my wishes.
Individual advice, top performance, great service, and every time an open ear, here the wishes of the customers capitalized.
Many thanks Tobias Knopp, mini seller in the car dealership Heermann-Rhein.
Call center to make an appointment totally chaotic ..... Can't even get a BMW motorcycle from one
Differentiate between BMW cars. Get in touch with Mercedes-Benz Autohaus Heermann-Rhein.
The only positive thing is the motorcycle after-sales department, which tries very hard.
Competent employee.
Requested callbacks from the management do not take place even after the second confirmed call.
Customer loyalty and premium doesn't look like that.
Very satisfied, Mr. Sahin is always ready to help, no matter what questions I have.
Ahh yes, and my mini runs like crazy
Previously had a third-party product, when I was given great advice, I decided on the premium BMW brand and I can only recommend it. The advice, like the service staff, definitely 5 stars.
A big thank you to our great mini seller Tobias Knopp "you're just great"
Can I only recommend Five stars extra and deserves that!
Great service and good advice.
Always my pleasure
I recently bought a BMW 320 from Mr. Shahin Raperin and I would like to thank you again for the friendly and competent advice. I will recommend the Autohaus Heermann-Rhein
Good service .. and top seller .. it's worth the journey
Kudos to Mr. Shahin Raperin, thank you for the good advice
Car is in the workshop for several days, but the customer is not informed that the car will not be finished by the weekend. No call, not even on Monday. According to own demand: "Probably on Thursday".
Great service
Servic Top, Performance Top fast and helpful.
In short, the best car dealership in the republic.
Keep it up
Promises of the hotline are again not kept: statements, among others to car rental, spare parts in stock were wrong, so I have to go there for the third time. In addition, the service employee was not particularly interested.
I recently ordered a mini from Mr Ilkay Sahin. He gave me excellent, open and trustworthy advice. If the delivery runs so smoothly, I'm very satisfied. Thank you Mr. Sahin!
We can only give positive feedback on the MINI center in Heilbronn, especially to Mr Ilkay Sahin. He gave us a very friendly welcome and had us take a spontaneous test drive in a MINI Countryman on the same day. Unfortunately, such good support is now only available in very few car dealerships.
BMW and man has already said everything: friendship, qualified staff, best car field. I will gladly recommend
Very quickly we were here and are extremely satisfied!
Mr. Kanlier has given us top advice! Will definitely be recommended.
Professional staff and mainly helpful I am very happy with everything
I bought my dream car, the BMW M4 Competition, from this dealer. I am more than satisfied. Super nice advice. The vehicle was even better, exactly as described
Thank you Mr. Shahin Raperin until next time.
I bought a used BMW from Mr. Kanlier and was very satisfied with the discussions, the quick, uncomplicated handling and implementation of my extra wish. Would buy a car there again
The greatest praise goes to the unique seller Tobias Knopp.
In spring 2019 I bought my dream car (Mini JCW Cabrio) from him!
Availability was great, either he was on the phone straight away or he called back very quickly!
In his friendly and funny way he explains everything about his new companion down to the smallest detail!
Even after the sale, he can still be reached and clarifies questions that arise afterwards! This is service !!!
It is worth driving 160 km to visit mini-dad and drink a coke!
- they are only for Tobias!
Was very satisfied. Service and staff very friendly. I can only recommend.
I'm a customer here for service and repairs and I'm very satisfied. A small problem with my tires was solved quickly and easily for me, for which I thank you very much. Sometimes it is really full, then parking is difficult and there is a bit of waiting time even with an appointment, but this can be avoided if you ask for an appointment outside of peak hours.
Was there to buy accessories for my Mini and was served very friendly and competent. I am very pleased.
Very rude advice on the phone called .hab because of a car and it was awful ne we did not and away was the lord
Was the best advice
Mr. Avser took time for me at any time and looked after me well and confident until the vehicle was handed over.
Thanks again
We leased a mini at Mr. Sahin and ordered a new Countryman .... everything worked out great and Mr. Sahin gave us competent advice.
Have had a good experience buying a used X5. Mr. Shahin Raperin showed himself to be a good seller, we got together quickly, he kept his word and was very committed.
Tom Bahr
It was an inner flower picking with Mr. Tobias Knopp. Met and met, on one of his test drive events in Heilbronn, he led me into the amazing world of connectivity features of a Mini Cooper. After a great test drive and a much better conversation, he won me as a solid prospect and I as a 'seller of my confidence'.
Thank you very much!
Have already got my second X1 here.
Great customer service by Mr. Lacik
Car for repair once and never again!
My 2016 BMW 3 series had to be towed and I opted for Hermann Rhein because I thought that everything would be done well there. Because it is a very large BMW dealer.
When my car arrived it was said that it was probably just a little damaged (software). I also told him that the service was overdrawn 5,000km, and he told me that it wouldn't work and none of it would break. After a few days, I got a call that the car was completely broken. It said the diesel pressure sensor was broken and the entire electronics + control unit was defective.
Damage about 10 thousand euros I should pay 2 and BMW will take over 8.
I said I didn't agree and a month later Mr. Schmid called me and told me that more is broken and that BMW will take care of everything except for 400 troubleshooting. I said ok then let's do it. 1 week later I was able to pick up the car and then Mr. Schmid told me that the turbo was also defective, but he also exchanged it. I never got this information before and was never asked for permission to repair the turbo. When I had my car I drove 20km and the car had something again.
Now the air flow meter was defective so back in the workshop.
There Mr. Schmid told me I can drive it until part is there. I wanted a written confirmation that I could drive it if something broke, but I was just yelled at. And pissed off unfriendly that if he says it works then it works.
So I didn't drive it from Friday to Monday and bring it straight to the workshop on Monday. Car was repaired in 2 hours and I was finally happy.
1 week later I got the call that I still have to pay 900 for the turbo although it was said that it was repaired free of charge.
I said I can't pay it at the moment and it doesn't matter when I pay it. And today comes the payment reminder ...
Hermann Rhein repairs things without letting them know, without asking if I want it and I agree to it, although they have to.
Very bad service, the car was damaged for 18 thousand euros and then you get fooled. And exploited.
You're being fooled
I got carried away on the recommendation of friends to let the service of my BMW but again at a large dealership to make, although I have the experience that you will be milked here financially maximum.
At first I had a good feeling, until I held the bill in my hands ... It was built without informing me parts that are extremely! are expensive and just written on the bill. Sorry, that you probably "passed by" each other. I finally paid anyway and wanted to check off the chapter. The account manager wanted to report to me the next day, which resulted in the fact that I called him the day after next, because nothing came. He promised me a little compensation, which he would take care of right away. Two weeks later, I still had no feedback, whereupon I had to call him again. Now (3 weeks later) I get a discount that is significantly lower than promised by the account manager.
The fact that the discount was anyway only a means to calm me for the moment and in no way make amends (10% of a grossly overpriced bill), is one thing, but now that I am against the agreement, a discount of Only 8% hold in my hands, then I feel totally kidding (to say the least).
Technically all right, but for me this was the first and only time in this workshop. In the front around friendly and behind them they stab you - metaphorically speaking - the knife in the back!
Very competent and friendly advice. TOP service! Car is perfect. 100% satisfied. Many thanks to Mr. Seeger
I've been a BMW driver for many years and have been a customer of Heermann Rhein in HN for around 4 years, i.e. I have been there several times (from normal service to tire storage / service to repairing an accident damage) and everything always worked smoothly and on time. Service consultants were always competent and friendly, not to mention the girls at the info / counter .... So a full 5 points and keep it up ...
Great advice! Top cars :)
Many thanks to Mr. Stefano Tigrato
I bought a new car here and was given top advice by Mr. Kanlier!
Everything was to my satisfaction!
Quick answers, friendly contact and good advice from Mr. Kanlier!
Can just be recommended!
My experience with workshop:
Can't recommend for the simple fact that they go over and replace / repair things you didn't request ... and for a simple oil change I received a 700 e bill. The last time I will use their services.
My experience with workshop:
Cannot recommend for the simple fact that they will go over you and replace / repair things that you did not ask for ... and for a simple oil change i received a 700 e invoice. Last time i will be using their services.
Get a very fast test drive and also a very friendly and pleasant consultation with Mr. Sahin.
Pleasant atmosphere, very good advice from Mr. Ilkay Sahin, successful test drives and now we have been on the road for the first 250km with our new Mini Cooper S Convertible. We are very satisfied so far. Many thanks for everything!
Praise to Mr. Hendrik Walter
Nice and competent
Very pleasant welcome vehicle reserve soon to receive the vehicle
Bought a new car there for a lot of money and would do it again in a heartbeat.
Very low prices and, as always, top quality, as one is used to from BMW.
Mr. Kanlier was always courteous and very competent. The dealership is very customer-oriented and the choice of cars is enormous. There is something for everyone.
I ordered a used 318i from Mr. Kanlier. I am very satisfied and would like to come back.
Always gladly again I'm very happy I got x1 and the seller Mr. sergej wukkert I can really recommend you very confidential and dear man
BMW bought at Hr. Kanlier. Top advice, get fair price for my old, easy handling with the leasing bank, I buy my next car back to you. Hope on similarly good price for my Eintauschfzg
Super friendly. Can I recommend to every BMW driver
Over the years, I have been to many dealers, but I have never experienced such transparent, honest and comprehensive advice. Even as a used car buyer I had the feeling to be a valued customer and will recommend this dealership with a good conscience without hesitation. If there were six stars, I would forgive seven.
super dealership - competent, reliable - perfect advice - despite Brexit and Corona no delay - and especially the seller, Mr. Ilkan Sahin: really cool :) :), was fun
Very friendly service! Best dealership! Only recommended .10 stars **********
As a customer and long-time BMW driver, you are not really taken seriously and instead rejected. Apart from that, it was always a pity to be happy in her house
Both the new car purchase (Mr. Schaub) and the used car purchase (Mr. Langhammer) were handled in an exemplary manner.
Both sales consultants communicated professionally, were always very well prepared and kept verbally given promises. Even after the purchase, both gentlemen were easy to reach and customer-oriented !!. It has to be like that!
Unreserved recommendation from me!
I bought a used car from Mr. Raperin yesterday and can only say positive things about the handling and the sales talk. Mr. Raperin was always friendly and answered every request very quickly. Gladly again.
The advice was provided by Mr. Aykut Avsar.
From the beginning we were given the feeling professionally, but also human to be given excellent advice. We were all pros and cons of a new car leasing discussed and Mr. Avsar was our satisfaction very close to the heart. On the day of the delivery date, he appeared despite illness and even picked us up from the main train station. Cool car dealership, nice and competent seller!
Thanks for the great and competent advice from H. Sahin when buying our MINI COOPER S CABRIO. We can only recommend the dealership.
I have been driving a BMW for almost 30 years and for this reason have dealt with many consultants.
I have to say, Mr. Raperin is the best consultant I have met so far.
With a lot of emphatic ability he created a feel-good care for me.
After the joy of buying comes the joy of driving ... BMW!
The madness !
Competent, sympathetic and extremely committed MINI seller!
Continue like that Tobias Knopp!
The car dealership does not care about the privacy. It is a big risk to be a customer, data is passed on carelessly and a correction is not of interest
You can't get more incompetence. My repairs have been going on since the beginning of December and you always have to run after something or someone.
The duration of the repair was not met, it was forgotten to repair an entire component. During the subsequent test, the wrong part was painted.
So far, my car is still not finished.
Everyone rejects the guilt.
A very bad job from Mr. Martin.
I will definitely not be a customer in this dealership again.
The offer and the purchase contract were not identical and they do not adhere to the agreed amount when you trade in! ... you don't bring it when you buy a new vehicle.
Many thanks to Mr. Ilkay Sahin!
I ordered a MINI Cooper from Mr Sahin. Very friendly and helpful advice. The offer and price were very good. I can only recommend the dealership and the nice seller.
Outstanding service. Competent contacts. If problems arise, you will be helped quickly. Always my pleasure.
I can only express myself extremely satisfied here. Great offer, great car, despite Corona everything works perfectly via phone, mail works. Handover was of course not possible as usual, but even then everything went More
Great car dealership, super nice people. Absolutely to be recommended, and a special thank you to Mr. Sahin for the professional purchase.
I was there to take a look at the 1 Series BMW in real life, to look at some equipment features live instead of just using the online configurator. I was welcomed in a friendly manner and even after a few moments I had my contact person, with whom I then went through the models and the different equipment. He took a lot of time to answer all of my questions. I was then given a spontaneous test drive because a vehicle with almost my configuration was available. After a few days, they checked whether there were still open questions or whether I could still be supported in some way. That's what I call service and I definitely want to highlight it. So if you are looking for a BMW, I warmly recommend the dealership to you.
Unfortunately, one star is still too many. Error could not be found after three repairs. No problem for BMW in the run. Vehicle papers lost, no feedback as to whether the vehicle is ready for collection after the inspection, etc. I will never be a customer here again. Too much went wrong !!!
Very good advice from Mr. Sahin.
We felt in good hands.
Absolute top class! Salespeople in training should attend this dealership as a training measure. Despite 400km distance, my choice would always fall back on this dealer. Communication and accessibility at the highest level - always friendly and customer-oriented. Thank you Mr. Thaqi, that you have gone with us the way to our wish mini!
Great dealership that doesn't just offer the standard. A lot is done for customer care and customer loyalty and Mr. Michael Seeger is a very competent and committed salesperson. I can only recommend him and the dealership
Very nice sales staff. Informative and honest advice. Nice showroom with many different exhibition vehicles.
Many thanks to Mr. Englert.
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