Hawthorne Chevrolet Reviews

Dennis was our salesman and he was awesome! He helped me set up a first responder discount so I could get the best bang for my buck for my 2018 Equinox. He was very knowledgeable about the vehicle. My next Chevy will be from this dealership!

Leon A. took great care of my sale. Highly recommend.

Hawthorne Chevrolet is the best place to buy, and service your vehicle, there staff is always friendly, polite, and answer all of my questions without hesitation, recently I purchased a 2018 Chevrolet Equinox from your salesman Mr. J.R.Gray, J.R.was great , he didn't pressure me to buy, he first explains everything and gives you options of the best deal to buy a car, Hawthorne Chevrolet is lucky to have a great salesman , he truly is the best in the automotive industry!!!!!

My Name is Jacob Levy, I personally had super super fantastic service over there by treating me like if I was the president of the United States Especially Brooke treated me always with a smile and always making sure that I'm leaving happy and making sure that I have no other issues
I have been to other Chevrolet dealers never had even a 10th of the experience I had at Hawthorne. And the great thing is whenever I came in there without an appointment I was treated with golden gloves

Thanks again for the entire staff at Hawthorne Chevrolet I will definitely recommend you to many many of my friends and to who I ever I know has a Chevy car

From the moment I walked into the dealership, Steve Barna and Robert DeSimone answered all of my questions, handled my concerns and made me feel at ease, during a process that is usually very stressful. They took the time to go over all my purchase options and I truly feel that they had my best interest in mind. I was having trouble with the setup of my OnStar and Robert stayed after hours to ensure I was all setup. I could not be more satisfied with my purchase and will recommend Hawthorne Chevrolet to all my family and friends!

Excellent service, been using Hawthorne Chevrolet since 1994 and have always received excellent service

Put a good deal together , quickly over the phone , and which was very competitive. They also dealt with unforeseen issues with strong customer service , (an out of state license reg, and covid etc)...... and all were handled in a timely fashion. Ultimately satisfied with the 2020 Equinox lease we took here. Thank you for our new vehicle and turn in.

Arnold Ziem was very helpful and informative in getting me the right car at the right price point. His advice toward leasing a 2016 Chevrolet Cruise was a perfect fit! I would definitely recommend Hawthorne Chevy to my friends and family.

My salesman was professional, courteous, knowledgeable, patient and friendly. I will be recommending this dealership to others. After they made their offer, I was blown away at the great pricing.

The best car buying experience ever! Everyone was very helpful and made it very easy. If you are shopping for a car, truck or SUV, you should go to Hawthorne Chevrolet!

Great team here, and the Service Manager is the best!

I had such an excellent experience at Hawthorne Chevrolet from start to finish. Dennis Johnson was so professional, helpful, extremely knowledgeable. I highly recommend if you looking for a new vehicle see Dennis Johnson at Hawthorne Chevrolet he is awesome. I leased a brand new Chevrolet Equinox, and I love it.

The Service Department did a great job on my Chevy Colorado s first service. The service was done quickly and professionally.

The sales and finance staff was extremely courteous and really bailed me out when I needed a new work van ASAP, some people say 'your emergency is not my emergency' but not his dealership, the owner even came out at the time of delivery and personally thank me for the business when I should have been thanking him for bailing my butt out. Hawthorne Chevrolet and the Barna family are tops in my book.

Hawthorne Chevrolet was absolutely amazing! They made my car buying experience so easy and stress free. I totally recommend Hawthorne to everyone! Robert DeSimone was great to us and made the whole thing so simple!

I had a very pleasant experience with your dealership. It was a bit of a bumpy road during the negotiation process -- but when is it not when negotiating to buy a car? We ultimately wound up with the car we wanted for a price we were comfortable with. I had shopped at other Chevy dealers in the area and I won't go back. Hawthorne Chevy was by far a better dealer than the others. Gary Monnecka was our salesman and he was professional, responsive, honest, and knowledgeable. I would come back to Hawthorne Chevy for future cars and I will, and already have, recommended the dealership to others.

No nonsense, direct, straight forward car dealer. If you're tired of the car buying "game", Hawthorne Chevy is the dealership for you. I knew within my first 5 minutes at the dealership, this is finally where I can get a car as advertised. No run around, no bait and switch no "checking with manager". Straight options for buying or leasing. Staff is honest, smart, accurate and fast. Don't play the game anymore, go to Hawthorne.
PS. I'M A REAL CUSTOMER AND BELIEVER!

I recommend this dealership to anyone especially the salesman that work with us. The salesman that work with us (Mr. Dingertopadre) made the hold process very stress free. He didn't pressure us or push us to buy the car. He let us walk through the parking lot on our own so we can pick that car that we like. He was very helpful and calm while he work on getting the paper work ready so we can lease the car. I like the fact that, he didn't even rush to get the paper work ready for us. Keep up the good work!!

JR Gray was patient and listen to all that i had to say. He worked with me and made sure i left the dealership happy and satisfied. At first i was a little hesitant about the new purchase so he told me to sleep on it and come back to him in a day or two. When I went back i had my mind made up that i was leaving with my 2019 Traverse and I m happy that i made that decision. Thanks JR and Hawthrone Chevy!!!!!

Steve and Ulises were professional and competent. They made the whole experience easy, efficient and pleasant

Extremely a professional outfit from door to the high office !! Many years in business says first Reason !!

Quick service, very friendly, and very knowledgeable. An electric car has its complexities, and Hawthorne Chevrolet is on top of it.

Out of the 3 Chevy dealers that I have dealt with for purchasing and leasing vehicles, the experience I had at Hawthorne was the easiest and most pleasant by far! Keith was awesome to work with - no nonsense!!!

Bobby Madden was great. He helped me find the right car for me, was patient with me and answered any and all questions that i asked. Also, some some car salesmen that I have dealt with in the past have come across as unscrupulous, I never got that impression at Hawthorne Chevrolet while working with Bobby!!

It was such a quick and painless process and they got me the best deal on a fully loaded car! I highly reccommend them to anyone purchasing in the future

Always a pleasant experience dealing with Hawthorne Chevy. They are accomidating and always helpful.

My latest experience at Hawthorne Chevy service was once again handled professionally, efficiently and expediently. Mike Rivara and team get kudos

Mike the service rep was great. The problem is that Chevy knows there is a problem with equinox engines and oil consumption and was not transparent about it, gave warnings to consumers, and now refuse to do anything when it causes the engine to die. I will probably never get a Chevy again after having been a Chevy customer for at least 8 years.

I ve been a Chevy customer for many years driving mostly SUVs and Corvettes. Today was my first service experience at Hawthorne Chevy for an oil change. I was greeted by Mike Rivera and as promised I was in and out within one hour as I waited for my vehicle. The oil change included rotating my tires. Everyone was very professional and I highly recommend them. Thank you Mike!

Organized, courteous staff. In and out in 45 mins for an oil change and tire rotation. No nonsense and no one trying to sell me additional services. Highly satisfied with Hawthorne Chevrolet.

My representative was Bobby Madden. He answered all my questions and was very patient with me. I would highly recommend him to any one looking to get into a Chevy. Looking forward to doing more business in the future.

My experience at this dealership was excellent my salesperson Bobby Madden Chevy been helping an assistant me for the last several years with my vehicles at this particular dealership he is very professional he is very helpful and I wish more salesmen would like him keep up the good work Bobby Madden Chevy I look forward to dealing with you in the next few years as well

Car shopping is stressful, but Dennis Johnson did everything he could to take that away. Professional, warm & thorough. I left feeling as though I got a fair deal. I would reccommend.

Never been here before, but how could I forget the cousin brucie commercials of my childhood.

I travel 30 miles to have my 2010 suburban serviced here. They don't sell you unnecessary service. They don't sell you unnecessary service. I had to type it twice because that's important to me. Thank you guys. Keep up the good work.

JR Gray ! The Man ... The Myth .. The Legend . I have the pleasure of knowing JR as a friend ... which I am so thankful for! JR is truly one of a kind ... he will you give you his 100 percent effort in your car purchasing process . He truly is a remarkable person who will assist you in anyway possible to make your car buying experience a pleasant one ! Thank you for being the man you are JR Gray ! I appreciate you and the way you helped me more then you will ever know . You re the best!

Best place to come and buy a car.. As well as service your vehicle. Thank you craig for a awesome service. Thank you JOE for making everything possible for my car to be serviced. God bless you

Very upset with the way they do business I had an appointment to look at a 2018 Tahoe today and they sold it right underneath me. I was ready to buy this truck I had 10,000 dollars to put down and I was Preapproved for financing.

They robbed me said they powered coated my rims they just used spray paint out of can and charged me 7 hundred and 50 dollars then said they would fix never called me back

Robert DeSimone was amazing to work with. We have gone back to him time after time and each time we are treated like family! We recommend Robert to all of our family and friends and will continue to do so! Thank You for another great vehicle.

I had an awesome experience at Hawthorne Chevrolet. Keith was my salesman and he was super personable and helpful as well. I would most definitely recommend his service and this dealership. Thank you.

Great service could use an updated waiting room with cell charging stations and better coffee

Excellent service, timely process. Steve set my expectations to the minute!
There was a strange film on the inside of the windshield after the exhaust system was replaced. Would have been easy to wipe it down before handing the car back. The sun hit it and I was driving blind. Had to run home to clean the windshield.
I appreciate being able to have the use of a proper desk and power outlet for my computer to get work done and make use of the wait time.

This is my third car I ve leased from Tom Brown. He and the entire staff are professional and effective in everything they do.

Great service and advise from Truck Svc dept advisor Steven.

Working with Bobby Madden and Ryan Mays was a pleasure. My experience could not have been better. I am extremely pleased with my new vehicle.

Experienced and friendly staff.
Offered the maximum available help to get the right vehicle

I am buy a new car in this shop my english not good But they are very patient im responsible say, it really is a good shop, good sales man, good manager, good price, i like here,

The sales staff and parts dept.staff were all exceptionally helpful.

Great dealership. Treats you the way you want to be treated. Up front and honest deals on America's best brand of autos.

It was an amazing experience. Thanks for everyone tried to serve better to make me feel good.

Had a great experience with the service department yesterday with our 2012 Van. Thanks!

Picked up my new Cruze today and I AM IN LOVE! a BIG thank you to STEVE and TOM BROWN !!!!!

Carrie, in the finance department, helped me greatly with an issue I had regarding a warranty/protection plan cancellation. She was very responsive to emails and patient with me. Thanks!

We have been shopping for a car for months and dreaded the experience. We had visited several other dealers and left each feeling confused and frustrated. Robert DeSimone was upfront, honest, knowledgeable and just an absolute pleasure to deal with! Would highly recommend him and this dealership to anyone looking to buy a new Chevrolet!

Very Professional, No pressure, extremely accommodating

Easiest sale I ve ever made, very friendly sales people, nice vehicles , good selection,

Service was great and the work was performed quickly.

Quick and painless the dealership made the process easy, Salesperson went above & beyond locating a specific vehicle, delivering vehicle to customer, staying after hours

Hawthorne Chevy is the best across the board, friendly service , great prices , quick appointments.

The worst lease experience in my life. They try to attract customers with online deals then they multiple those unreal numbers by 3-4 when you go there.

I had a great experience with Hawthorne Chevy!! J.R. Gray was the salesman I dealt with. He was very professional, knowledgeable and overall a great person. I highly recommend anyone looking to lease or finance a Chevy to stop by!

Service was good. Wait time less time then I was told to expect.However, no one was in the garage to greet me and take my car. When it was done, garage workers didn t know where my car was.

It was a pleasure purchasing my new car from Hawthorne Chevy and a bigger pleasure to work with JR Gary.

Extended hours in the evening very helpful. Friendly staff. Online service appointments don't work

We have bought 5 cars from Hawthorne Chevy...
Everyone there is terrific! We only bring our cars there for service and Mike Rivera is one of the BEST advisers! Also thanks to Steve Barnum and Dennis Johnson for my beautiful ew Equinox Premier, absolutely love it! Thanks for making this deal happen!

Excellent service at Hawthorne Chevrolet. Service manager, mechanics, and staff are courteous, efficient and knowledgeable.

Everyone at Hawthorne Chevy are very friendly and extremely knowledgeable.
All are a great help to us!!!
Thanks Mike Rivera for your help every time we have come in..
PS
The coffee is great too!!!!

Great service throughout! Roland helped from start to finish with my new truck and I would highly recommend this dealership.

Hawthorne Chevrolet was wonderful. Our salesperson Mr. Brown was so honest and extremely helpful. There was no need for the crazy negotiating process because they gave us the best deal over the surrounding areas other Chevy dealerships. Thank you for an amazing and simple experience.

Great dealership, Gary Monnecka made this the smoothest car buying experience we have ever had!!
Thanks

I brought my car here in November and the sales department was great! Today, however, I went for my first free oil change and wound up waiting for almost two hours! I can understand that it's Saturday and they're busy, but I think 2 hours is wayyyy too long for an oil change (which should take 20 minutes max)... Especially for someone who's waiting in the waiting room.

I was able to make my service appointment on the day and time I needed, the staff were all friendly, and I was done in less than an hour. Doesn't get any easier than that.

Been getting my '15 Malibu serviced since I bought it. Never waited long. Always told what car needs and lrices fair. Friendly courteous staff

JR was fantastic and worked his butt off to make sure I got the very best deal. I would recommend JR to anyone looking for a great deal on a Chevy.

We brought our car in several times over the years about the Eco button spontaneously going on and off during driving. This problem is easily reproduced. Every time we brought the car in, we were told the service technician could not reproduce the problem. After years and years of this happening, finally the check engine light went on and the code showed it was related to the Eco button. When I spoke with Steve on Friday, there was no mention that a diagnostic fee would be charged. All of a sudden on Saturday (after not looking at the car earlier in the day and saying they were too busy to work on the car), there will be a diagnostic fee if we want them to look into the Eco button.

This problem started soon after we bought the car years ago, but now that they can see the problem finally, nothing will be covered under warranty. We asked for a call back from Joe Decangi (service manager) on Monday but no callback happened. It has now been almost a week with no call back. Hopefully this review will lead to at least a phone call. Very poor customer service for a service center always asking for 5 star reviews.

My experience at Hawthorne Chevrolet Service Center was supbar to say the least. I dropped my vehicle off at the facility at 10 A.M. on Tuesday, January 29th to have them diagnose an issue that I was having that was causing my vehicle to jerk upon acceleration (2014 Chevy Impala LTZ). I had my consultation with Steve Kochan, who showed utterly no personality or concern for the issues that I was experiencing, and utterly lacked in delivering friendly customer service. After hours of hearing nothing about my vehicle, I called the facility at approximately 2:30 (4 hours later) to receive an update on my own. I was informed that Steve was taking a call, and would call me back shortly. After another hour of no contact (5 hours that my vehicle was in their care), I called the facility again only to be forwarded to his voicemail. I was finally called back, and was informed that all of my rims were slightly bent, and that was causing the jerking upon acceleration. While the rims did indeed appear to be slightly bent, I did not (and still do not) feel that this is the true source of my vehicle's issue. It seems that they were simply using the fact that I had recently had my tires changed (which I disclosed) in an effort to assign blame elsewhere because they were unable to find the root of the issue. Upon attempting to pay for my invoice, it was discovered that an incorrect badge was assigned to my key, and the lot attendant was unable to find my vehicle. After searching for a few minutes, my key was located. When my car was pulled around, my tires had not been recalibrated, nor had they been filled with air, both things that Steve ensured me would be performed. Overall, due to the combination of all of these events, I feel that both Steve and this Service Center lack credibility. I would not return, and urge any users viewing these reviews to do the same. Hawthorne Chevrolet is simply just another dealership offering lukewarm, inefficient customer service.

Wonderful services and sales representatives to help you at all times.

I had a pleasant experince buying a car from here. The whole car buying thing is arduous but they made it easy, got me what I wanted, got all the info they needed and knew what they needed and I got my car right away. It was almost too good to be true and I was suspect to I might have been missing something but my car has been great so far!

I love Hawthorne Chevy. They are quick and accommodating. One guy helped me take my car seat in and out of my car and actually held my little boys hand while I really-installed it. They are a great group of people and I highly recommend them!!!

Brought a 2016 Silverado Mike was great with the whole process. Had a minor problem with the truck Mike made sure it was taken care of right away great place

Our Saleswoman, Elaine V. was an absolute pleasure to do business with. She was sweet, informative, helpful and never pushy. The whole staff was professional and courteous. Thank you for making this experience a stress-free one.