Hawthorne Chevrolet Review

Tom in sales was incredible. He respected my time which is very important to me. He also helped facilitate the sale and gave me a very fair price. I'm a repeat customer and will continue to be. Thanks!

Friendly staff. Efficient and timely. Able to find the right suv for our family.

Tom Brown made our buying experience hassle free. Very relaxed environment with a great team. Best experience while buying a car yet.

Their service department is always a pleasure to deal with. Easy to schedule appointments, professional staff, and great follow through.

I would like that thank everyone at This Dealership Everyone was nice and courtesy and polite...Special Shoutout To Bobby ..Tamika..Carrie ...Steve Thank U Guys For Helping Me With my New Car ...I Really Appreciate It And I am Very Thankful . I would Recommend This Dealership to Friends and Family....I will also be back for my Next cars

Made a fantastic experience of buying my first car. Robert Desimone was fantastic in making the whole process go smoothly.

Without question, one of the best, most pleasant car-dealer experiences I have ever had. Discussions with Gary Monnecka, my sales rep, were courteous, informative, direct and easy. The paperwork session with Rich (if you can call the state-of-the-art document management system 'paper' work) was smooth, up-front and clear. And the car is nothing short of awesome. Thank you, Hawthorne Chevrolet!

The staff was great and accommodating. I was able to bring my truck in, have it checked out, and returned back to me in only a few hours. I was extremely impressed.

Thanks Steve for always taking me for last minute repairs...it is greatly appreciated...

Poor customer service
Cold meeting by Tom Brown consultant.
He gave very high price even did not speak with manager.
If your credit score is very good, they are very nice and welcome. But if not they do not want to waist time, this is how we felt.

Hawthorne Chevrolet could not have made the process of leasing my son a car easier! The deal you want is the deal you get...no tricks up the sleeve, nothing. Just the best price right up front. Leon Amiel was my sales associate, and this is the 2nd purchase I've made with him. He's knowledgeable, helpful, and just outright down to earth! Very pleased with the whole experience and WOULD ABSOLUTELY RECOMMEND Leon, and using this dealership! Thank you! You guys rock!

An average dealership. Like most car dealers in Bergen County they can improve the way they work with customers.

I'm quite angry with the service, I have had a year with the same problem and they have not been able to resolve the noise that my car has in the front right.
It is the second time that they replace that same parts on the same side and after driving the car for 10 minutes, the noise can still be heard, it seems that the parts that have been changed have not been enough.

I left the car the night before and next day got a text saying it was done. While I was down at Hawthorne Chevrolet I went shopping for a new lease and picked up a new Equinox.

WOW! What a smooth, painless experience. Tom Brown was awesome! Cant believe how quick the process was. Would highly recommend! Thanks again Tom! I will send people in your direction.

I won't buy a chevy again. The clock in my car stopped working about 2 weeks after getting the car. It's been almost 3 years and still nothing about fixing it, it's embarrassing. They keep telling me it's a software issue when I am almost certain it's some sort of part/fuse issue. I'm sure whatever the reason it will cost them too much to fix it so they keep blowing me off. Customer service is terrible. I feel like anytime i call to make an appointment or ask if i can drop my car off or wait for it there is always some sort of excuse or issue and the person on the phone gets offended by my questions and gives me attitude. Today it was heather. I don't need your attitude heather, I'm just asking what you can do for me. And for the record it doesn't take an hour to an hour and a half for an oil change. The sales guy I was working with is a bit of a slimey guy but I was recommended to him bc my mother worked with his wife. He tried to get me financing when I don't have good credit bc i don't have any credit at rates of about 15% and was really pushing me to go with that. Like yes what a great deal 15% on my 20k car. You must be some kind of idiot to think i would ever pay that much. I ended up finding financing for a little over 5%. Also my side veiw mirror cover fell off bc of high winds and i have random dents all around my car for idk what reason rocks maybe? Cheap product. Idk anyone else who has these issues. Overall this place should be avoided. They won't stand by their product or take care of their customers. They don't care about you just about your money. Don't buy here.

I came to Hawthorne Chevy for my 3rd oil change on my Chevy Silverado. Scheduled the appointment for 8:30. There was barely anybody there which was surprising to me because the last time I was there on a Saturday at 8:30 it was jam packed. Being that there was barely anyone there, I figured I d be in and out in no more than an hour. I expressed to the service writer that I had waited for over 2 hours for my last oil change and wasn t pleased. I asked him how long the service would take, not trying to rush them because I just want good service and could spare some time for them to do so. He told me no more than an hour and that he d come get me in the waiting room after the truck was done. I saw them pull my truck out after an hour and 20 minutes and thought since the service writer didn t come get me that they maybe weren t done. So I waited another 20 minutes then finally got up to ask if the truck was done or not. The other service writer said yes and that he would get the man that was handling my truck to get the paper work and said specifically people don t want to hang out here all day, could you get this gentleman set so he could get his truck and go which was correct. Do you think I really wanted to hang out for another half hour or more when my truck had been done already for that time?! A simple knock on the waiting room door sir, your Silverado s service is complete here are your keys have a nice day would ve been the right thing to do. Cmon guys, this isn t rocket science.. it s really not that hard to keep customers happy and WANTING to come back for their next service. It s the little things that might keep your customers coming back or have them never return for service again.

service manager saved me a few bucks by fixing a very minor issue on the spot. This is why they say, "service builds sales"

Great service and super fast finding a older car part for me .

My car salesman, Dennis Johnson was a pleasure to work with as well as the GM, Mike Tandurella. I highly recommend Hawthorne Chevy. Not to mention I am beyond pleased with my Traverse. You won't be disappointed!!

I don t recommend go there !!!!
Three times schedule appointment for recall and they didn t have the parts in stock, after I got a letter that says the parts arrived
And i called to make sure The part is there
Again the part is not there I m just wasting my time ! Find a different dealer !!!!

Every time I go it s a pleasant experience. Really a class act. I recommend this establishment to anyone who needs a car. The service department is awesome, and fair. I trust them to do what needs to be done, in a timely manner. See for yourselves, you won t be disappointed.

Fast Friendly Service. Conveniently scheduled my service while I was away on vacation, happily returned and car was all ready for me to pick up.

Always there to help, assist and make difficulty of leaving vehicles for service a much less onerous task. Always fix, repair or service without needing to bring it bac. They get it right the first time. Professional, friendly and pleasant staff ...

After an initial problem, Jeffrey and Steve worked diligently to help us resolve the issue. They were understanding, accommodating, and professional, and I'm very satisfied with them. They are truly there for their customers.

Great team at the parts department i was impressed with their knowledge and friendly courteous service hard to find people like this, what a pleasure Thank You .

Friendly staff, great communication and impeccable service! Best place to buy a car!

Leon is amazing person and when working with you and meets all your needs when selling a car. He is a caring person. Recomed him to any one looking to buy there next car...

I arrived at Hawthorne Chevrolet at 4pm and was on my way home at 4:45pm. Waiting room is pretty comfortable and people there are very nice. What more could you ask for. Great dealership

Waste of your time typical sleazy dealership never even bothered to return phone calls no way to treat a first responder .. try Paramus they take care of you

The staff at Hawthorne Chevrole was extremely professional I was tended to in a timely manor all my questions were answered plus more information was passed on to from my associate. I would recommend all my friends to this dealership

My experience with Hawthorne Chevrolet was Awesome! I came in with my mother in the fall to help her purchase a new car and I was beyond impressed. Being a women going into a dealership you tend to feel talken advantage etc.. NOT at Hawthorne Chevrolet it was wonderful Bobby Madden Sales associates was great from working the numbers and knowing what we wanted and delivered!! I knew when it was my turn for a new car or looking to trading in this was my first stop!! Needless to say Bobby and his team delivered! My whole experience was not dreadfully. Thank you Bobby Madden for all your help, you have a life long customer and we will be see all my referrals.

Excellent service / friendly staff
Addressed all issues and scheduled services on my truck

Mike Rivera was so wonderful. Very efficient and timely.

Spoke to Greg over the phone, Assuming he is from the internet department. Told me the vehicle was available and that one of the pre-owned sales people would get back to me. Ray called me within 20 minutes to apologize and let me know that the truck was sold. Definitely appreciate the courtesy call and honesty by Ray. Would do business here in the future if they acquire a truck within my spec/budget parameters.

I took my cruze to install a new part. Worked with Steve in service. He was amazing! Very knowledgeable and experienced. Would definitely go back there.

Today I bought a new traverse and the sales man I was dealing with was great. Wasnt alot of back and forth. I recommend going to see Keith P. Keith and the dealership get a 5/5.

Mike Keane took his time and didn't pressure us. Great buying experience!

No appointment. Quick, accurate diagnosis and quality repair. Well done.

JR is extremely friendly and professional. Helped me and my friend find our perfect trucks on a reasonable rate. They will see me again in the future.

Mostly all good things to say about this place. I like most of the service advisors and find them helpful. Don't make an appointment to drop your car off on Saturday at 8am. You will wait in a forever line of cars. Drop it the night before if you can.

Great place to have your car repaired or serviced . They do an excellent job.

Knowledgeable service staff. Had some brake work done.

Very nice people and good service. Especially Gary & Nicole, they made sure everything goes smoothly and that I shouldn't need to spend extra time preparing the deal. Thank you

Mr. Utenwoldt is definitely one of the best sales rep I have ever had the pleasure of working with. He was very knowledgeable and made me feel as if the truck I got was the perfect one and I believe it is. He didn t pressure me at all which I loved and he answered every question I had. I will definitely be recommending him to my friends and family!

The check engine warning light was coming on and off on my car and the service department was able to take it in to check it out very quickly. The problem was fixed and I was back on the road in about an hour.

I was in an out about an hour for oil change and checked everything I wanted them to check
I would recommend to my friends and family.

Excellent service with friendly staff. I was in early and out within an hour, very fast.

Always excellent service buy professional competent people.

Great experience. Dennis Johnson was fantastic to
work with. Really let the car sell itself and was there to answer all the questions we had. Very good with our three little kids too. Thanks guys.

Absolutely the best experience we have ever had at a car dealer . The dealer was very nice and super fast and no hidden fees it was very clean and very straight forward no up selling or messing around..it's a must go to dealer thanks Hawthorn Chevrolet

everyone was very friendly and performed the service, and recall very quickly. there was very little waiting time. also, the parts dept. had the accessories that I ordered just the day before waiting for me. JR helped me get the voucher for the rewards points, to use towards the accessories, which I could not figure out. all in all it was a very good experience.

Hawthorne Chevrolet has always been a pleasant experience everytime I need my car serviced. Professional atmosphere and quick service.

The salesman was as good as it gets. Being a salesman myself in the past, I appreciated the fact that the salesman answered all of my questions thoroughly and explained things precisely. Not 100% sure if we would have purchased a vehicle on April 30th if it wasn't for him. His name is John Dingertopadre. I highly recommend him to anyone.

I recently purchased my Silverado from Hawthorne Chevrolet, thanks to Thomas Verheeck he was outstanding from start to finish of the purchasing process and as well as being very knowledgeable on all new features on the truck. I highly recommend you see Thomas Tom Verheeck on your next purchase of a Chevrolet vehicle.

Excellent experience! Gary gave me the out the door price, they processed the paper work quickly & I was soon on the road. Way to go!

Took me as a walk in for an oil change it s rare for that to happen. My wait was under an hour so either I got lucky and the timing was right or they are just that good at customer service!

I had no trouble making an appointment. Was served immediately. Wait was short with free coffee

excellent salesman-Bobby Madden. Knowledgeable about vehicles and new exactly what I needed

Visited multiple dealerships before purchasing my current vehicle at Hawthorne Chevy. Bobby Madden was the most helpful salesman in every way. Shopping for a vehicle here is no pressure and painless. Will always come back here for all of my Chevy vehicles

On black Friday my husband and I decided to visit this dealer in the hopes of purchasing a reliable used vehicle. From the moment we walked through the door Roland Utenwoldt approached us and answered all of our questions....he made us feel comfortable. Roland took his time to listen to us and hear what we were in the market for. My husband and I had the ultimate experience. We were successfully able to make our purchase with no hassle. Rich the finance manager was amazing and kind. We would recommend any and all that would like to purchase a new or used vehicle. They have definitely earned our business for the future.

Roland I hope you plan on being here for awhile!!! You are a great consultant and our connection to Hawthorne Chevy.

Side note: We've also taken our other car here to be serviced and that crew is wonderful as well. No issues.

Three hours to change 2 light bulbs oil change 255,$

Great experience, pleasant atmosphere, very friendly staff.

Very nice wow best salesman go thier if u want a great helpful salesman and price ask for mr.di simone

The wait was a little long, but that was partly my fault for waiting until the last second to make an appointment. The Service Advisor did explain to me the better days to make an appointment when there is more than one technician on duty at the time I can make it. Overall, though it wasn't bad.
I would definitely recommend Hawthorne Chevrolet!

Absolutely horrible customer service. The used vehicle salesman was extremely rude to myself and my 6 month pregnant wife. We drove from an hour and 45 minutes away to purchase a vehicle. Emailed the online sales rep. a half hour before the appointment to confirm the vehicle was still there. We show up to the dealer and the salesman tell us the vehicle was just sold. We explain we drove from far away and my wife is pregnant and it's an inconvenience and the used car salesman says "well the other people drove from Connecticut". Extremely rude and unprofessional and didn't even offer us any ther options or help.

My sales person Tom Brown was very professional and pleasure to work with. The financial manager(I don't have her name) was great and the paperless signing system was amazing and I loved it. thank you for your great experience and we will come back for our next car!

I always have a good experience at Hawthorne Chevrolet service department. Thanks Steve for taking care of my brake problem.

Service and sales department are excellent especially Mike in service and James Gray in sales

John Dingertopadre did an excellent job, very patient with all my questions and just a very friendly and caring person. I would send friends and family to John without a second thought. John made the entire experience much more relaxed and confident.Keep up the great work John!

Great Dealership! My salesman Roland has been a great help with my new 2018 Colorado Diesel. The only Chevy dealer I will go to!

Thank you Ulises Puig for your help. You made everything loos easy.

Service was attentive,and curteous a great place to do business, I'm very satisfied.

So far I have been very pleased with the friendly, professional service that I have received since August of 2018. It was such a pleasure having JR as my salesman when I leased my Equinox, and Steve your service manager was very pleasant and efficient.

Took my diesel truck in with a check engine light on. $1,300 later got truck back & check engine light went on within a few miles. Called back & told they could reevaluate it (for a fee) then fix (for another fee). Emissions sensor was not replaced because it "could have" something else. Ask if they drove it after resetting check engine light, told "no where would we drive it"? Maybe route 208 which is a mile from dealer? Gave 1 star as I couldn't get it to give ZERO Stars.

Gary Monnecka is a excellent and honest sale rep. He answered all my questions and concerns without hesitation. Hes the best.

Very good experience with Hawthorne Chevrolet. First dealership I didn't want to leave, and I was there for about 3 hours. Salesman Michael Keane and Manager Oscar was very helpful. Thank you Hawthorne Chevrolet

Just got my car serviced there and I couldn t be happier, they finished it quickly and were very professional and I m very happy with how my car is driving! Thank you!