Harvard Eye Associates Review

Best all inclusive eye care my Wife and I have ever experienced in Orange County.

The optometrist and optometry department really fell short, my glasses still didn't feel right after remaking them, they were rude about it, especially the lady in the optical department, they can't get their stories straight. I'm forcing myself to wear the glasses to see if I can get used to them, and I think it's working.

I have never liked touching my eyes, at 61yrs., I needed surgery. My Doctor. is Dr. Kim. he is the most professional and kindest person I know.
after having difficulty with my eyes performing under surgery, he quickly performed all the necessary procedures by hand to give me perfect eye sight. This whole office and staff are the best experience I could hope for when dealing with what I thought was going to be a terrifying event.
Thank you, Harvard Eye!

I had lasik surgery preformed here. The staff was friendly, kind and patient. The doctors were also patient and very knowledgeable. My results were fantastic!

TERRIBLE, WAITED FOR OVER TWO HOURS AND FINALLY HAD TO LEAVE. THEY OPERATE LIKE AN ASSMBLY LINE AND OVERBOOK. THERE WAS STILL THREE PEOPLE IN FRONT OF ME AFTER TWO HOURS. MY LAST VISIT WAS JUST AS BAD, THEY ORDER FIVE DIFFERENT GLASSES FOR ME OVER TWO MONTHS AND NONE OF THEM EVER WORKED. I HAD A PAIR IN ONE HOUR AT LENSCRAFTERS. NEVER AGAIN.

Dr. Duna Raoof, MD, has been my ophthalmologist for over three years. She has performed a cornea transplant as well as cataract surgery, along with innumerable exams and diagnoses.

During all of this time Dr. Raoof has been a pleasure to work with. She is highly knowledgeable, professional, and patient in explaining all of the complex variables that are involved with treatment of the human eye. Her skills as a surgeon are superb. She is, in every respect, an outstanding physician.

Under her care my vision has progressed from that of being legally blind to now seeing the world around me in beautiful colors and exquisite detail. It would be difficult to overstate this transformation. From watching a sunset, to admiring a Masters painting, it is life-changing.
Josh, Michael, and the rest of the staff at Harvard Eye Associates have also been a pleasure to work with. They are friendly and professional. The reception area, with fresh coffee and cookies, is a quiet and pleasant place.

I highly recommend Dr. Duna Raoof and Harvard Eye Associates.

I went in for a simple consultation and was kept waiting for an hour. scheduled another appointment only to be cancelled twice. Won't be going back. Too many people and very poor communication by the office staff and doctors.

I recently had a doctor's visit at Harvard Eye. It was recommend that I get a new prescription for new glasses. I was approached by Venis and she made the process easy in providing me best options for eye wear. Ray was also part of making sure that they were adjusted to fit behind my ears and made sure all adjustments met my satisfaction. Thank you both for the excellent service you provide!

I had excellent result with my pterygium surgery done by Dr. Kim.

Dr Teymoorian is amazingly courteous, friendly, efficient, and highly competent. He performed cataract surgery on both of my eyes, and I could not be happier with the results. I am very satisfied and would gladly recommend him to my friends and family.

Incompetent doctors incompetent billing I had a retina tear that after 3 weeks of complaining went into detachment went to a different doctor to fix the blindness in my eye. The billing department collected everything except for the last $55 which they sent to a collection agency which I paid right away.

My family has been going to Harvard eye clinic for many years . My mother will be 94 this year an Doctor Kirsten has guided her thru glaucoma stents an cateracts. She is so wonderful an professional, always takes time to explain everything to mom an make her comfortable. She has done a cataract in one of my eyes an then re capsulized later when it got blurry. All the the workers there are terrific an we would go no other place!!

Love Dr. Diana Kersten! She removed my Pterygium that had grown into my line of vision. As you can imagine, having surgery on your eye can be a scary thing. Everyone at the San Clemente office was so friendly and the staff at the Surgery Center were sweet and caring. It has been 10 days since the surgery and I cannot be more pleased with the outcome. Thank you Dr. Kersten for what you do!

Best place ever to get your eyes checked and or treated. I m completely confident in Harvard Eye

Left after 45 minute wait. It's a mill where people are treated like cattle. Money is the overiding motive here. Find a small, caring ophthalmologist office.

Wow one of the best experience i could ever imagine I took my father their on 10/25 waiting time was 15 mins. Doctors were so helpful, they called 3 doctors to get second diagnosis and even gave free samples. This was truely amazing experience. Kudo's to extremely dedicated staff.

After researching other doctors, I ended up at Harvard Eye by a referral from a friend. I can say my experience with this center was poor to maybe slightly fair. The doctors were knowledgeable but the office staff was very poor. The surgery center was good and the surgery itself went well but they took no responsibility for the inadequate visual conditions post operation. I experienced broken blood vessels in my eye twice and floating black spots after the surgery. They never explained any of this could happen before the surgery. I had my other eye done several years earlier and never had a problem. They also never took responsibility and charged me for the visits. You will not see the doctor who performed the surgery ever again. The people in the eye glass center are out to make big money and their lack of staffing was a big issue as well. My suggestion is go to a small practice you can trust and get one on one treatment.

I highly recommend Dr. Jeffrey Jacobs with whom I recently had surgery. I was impressed by his studious and thorough examination, explaining to me how and why he chose the correct procedure for my condition.
At first I felt intimidated by the large size of the medical group, but Dr. Jacobs was kind and caring, and I always felt treated as a person , not as part of a mill. Lori, his surgical coordinator, was prompt and helpful in answering my phone calls. The post-operative instructions and care were very complete and reassuring so that I never felt unsupported. I am delighted with the results of my surgery! I definitely recommend Dr. Jacobs as an excellent surgeon.

This review is for Dr. Jeffrey Jacobs

I have very recently had blepharoplasty surgery performed by Dr. Jeffrey Jacobs. I found this man to be extremely knowledgable, and incredibly kind. He is truly gifted in his craft. He had removed a cyst on the very corner of my eyelid in March and did a wonderful job. I then pursued him for my blepharoplasty. Not only can I see better, I look about 10 years younger!! and its only been a week!!

He listens to you, he recommends what he feels is the best possible choice for you. My incision is flawless and the surgery was Not painful at all. His assistant Amanda is great. She is a true asset to his practice.

I would highly recommend Dr. Jacobs for any of your eyelid/oculoplastic needs. This man is a life changer. His standards are high and my surgery experience was amazing. I seriously cannot thank him enough! You will not be disappointed.

Office is busy. very organized. Friendly reception staff. The only issue I had was his surgery scheduler Lori never returned my calls. Other than that I would recommend this practice as well as Dr. Jacobs. He is Amazing!!!

The remodel is great. The Laser Center staff is amazing (they share the office with Harvard Eye). The Harvard Eye doctors (mine included and from what I hear from other patients) are good. Most of their techs are good as well. The main problem is that the front office staff of Harvard Eye is absolutely terrible. The folks that sit up there have an attitude, tend to be clueless as to what is going on, who you are, how to bill you...etc. I only come to Harvard Eye because my doctor closed his practice and joined Harvard Eye and I swear by Dr. Levy - He's one of my favorite people in this world and he's taken care of my eyes and my family's eyes for years. The support staff, however, is terrible. Furthermore, I work in a pharmacy that gets Harvard Eye prescriptions - this place is nearly impossible to get a hold of for refills and when you tell them you've been trying for over a month they get snappy with you (not to mention that the patient is already dissatisfied that they've waited so long for their refill or new script).

anyway, I don't know what's going on over there. The professionals are great but the non-professional staff needs a training in how to retain customers through positive attitudes and relationship building.

It's so bad. If you haven't come here yet, just don't.

Terrible results. Doctor did not review my list of medications prior to surgery. As a result difficult time, my close in vision is completely gone
and the glare at night is almost impossible to take. Prior to the surgery I specifically told the doctor in person and in writing that I wanted to continue to read without glasses. Now I have to wear tri focials. Had the Doctor (Hovarian) reviewed my records/medications as he should have he would not have not used the fancy and expensive multi vision lenses. I am worse off. They they have done nothing in the way of compensation included the thousands of dollars I paid. Would not recommend this out fit. It is an assembly line and you are treated like a widget not a person.

Great staff and Dr s but people who work can t get there. They are closed at 5 so they close before we can get there and they aren t open on Saturday any more. I m forced to buy my glasses somewhere else.

This office books patients every 10 mins.This is why the wait to see your Dr. is over 2 hours.
The office staff will tell you ,the Doctors are always behind.Well of course they are when you over book your appts.I guess the Doctors feel that our time is less important then theirs.
My parents have need patients there for 25 years ,and now I know why going to their eye aptts. took half the day.
Stop this over booking of patients ,and support doctor office who believe patients needs come first ,not how many patients they can get see in a day ,and make more money.

My 4 year old son jabbed himself in the eye with a pair of scissors. Dr Brian Kim saw him and took such great care of us. My son came in crying and Dr Kim had him smiling and laughing within minutes. He did the whole eye drops thing and looked with the bright lamp and my son was totally fine with it all. Dr. Kim is great with kids. Thankfully the laceration to the eyeball was superficial and away from the cornea. Thanks to Dr Kim, we were able to rest assured everything would be ok.

Dr. Teymoorian and his staff have been treating me for more than 3 years. He is SUPERB in every regard. If and when I have to interact with ANY of the staff at Harvard Eye, they are ALWAYS courteous, gracious, helpful and professional. I have the HIGHEST regard for Dr. T and his staff.

I have had wonderful service from these folks. I am sorry some people state communication problems but that certainly has NOT been my experience. They should try again.

Saw ophthalmologist, Duna Raoof,...attitude was distant & cold towards me....gave incorrect information stating I wasn't a candidate for additional laser surgery because I'd already had lasik procedure....I didn't quite trust her and went to see the ophthalmologists who did the original lasik surgery on both eye. The ophthalmologist there was very kind and said absolutely you can do additional correction using lasik; it has been 10 years ago since that initial procedure. My instincts were correct, Raoof was a cold fish. I will not be returning !

I do not recommend Dr. Gujral. She doesnt show up for her appointments. Twice she pulled a no-show

Had pink eye for the first time in my life. Some medical background and knew it was bacterial so told doc that. She ignored that and said it's viral and Gabe maxitrol which is ABx and steroids. Well a week later with minimal relief, my eye got worse and weeped green stuff non stop. Had to go to ER who said drops may have only worked slightly, but steroids can make bacteria infections worse.

Went to my primary care who said my eye was full of nasties and he flushed out my eye (which Harvard did not) and gave me strong ABx only drops. Worked first day! For the first time in over a week I didn't wake up to a crusted over eye. I understand they are docs and I'm sure millions of people diagnose themselves, but every symptom I gave pointed to bacterial and she just said viral. As a patient, you want to at least feel heard and I can say I didn't feel like that. Now I will say that Harvard is still my main eye doc office and I see Dr. Levy who is phenomenal! This experience just caused me to feel less confident when I have certain illnesses.

Had cataract surgery in both eyes performed by Dr. Edward Kim. Exceptionally professional, knowledgeable, patient and understanding. Complete explanation of what insurance covered and what other options were available. Waits for office visits were minimal, even when there were quite a few patients present. Front office staff were polite and professional. Pre-operative exams were thorough, operative care was well explained and completed without complication. Dr. Kim provided focused explanation of the procedure as it was happening. Post-operative care was comprehensive and understandable. Vision has returned to 20/20-20/25 in both eyes. Harvard Eye Associates is highly recommended.

While the wait was longer then I had hoped, especially when waiting for a specific machine that maps the layers of the back of the retina, I very impressed with all of the staff at Harvard Eye Associates. Every single person I interacted with was professional, and they took the COVID-19 precautions very seriously. I will be going back for computer/reading glasses, and look forward to the experience.

Excellent staff and Dr Ohanesian was outstanding. Very caring doctors and support staff.

Dr Teymoorian performed cataract surgery for me. He truly cares about his patents and is excellent in performance and care. I felt very safe in the surgical center and the office. Harvard has extremely modern equipment and testing facilities. I had an outstanding result and now have great vision for the first time in 65 years.

Had a very bad experience with Harvard Eye s Optometrists! Especially, Dr. Levi. He was arrogant when I went back to him to adjust my lenses, blamed Costco - as that is where I got my lenses. He made a minor adjustment and sent me out the door.

I had the prescription filled, but it was still not the right prescription for me. Bless Costco s Optical Department, as they did not charge me again!! I told Costco I would like to see their Optometrist, and we figured out that the Astigmatism prescription from Harvard Eye, was too strong for me! And she made a minor adjustment here and there and they are now PERFECT!!

From now on, I will go to Costco for my vision exam and my lenses! They are THE best!!

Very disappointed in Harvard Eye! I like Dr. Brian Kim and his staff and will continue to see him as needed. But never again will I have their Optometrists check my vision.

This is the premier group of ophthalmalogists in Orange County. Highly trained experts who are personable physicians, I have been to the office many times over the years and am constantly impressed with the whole product. The office staff is friendly and professional. They go out of their way to make you feel comfortable and taken care of. The waiting room and examination rooms are pristine. The doctors are top-of-the-line specialists, most if not all Harvard-trained. I trust my vision and that of my family to this group. Dr Ohanesian and possibly others in the group travel to Armenia each year to perform eye surgery on those less fortunate, no charge. What a great role model for all of us!

Sorry to hear not everyone had a good experience there. I had cataract surgery on both eyes, a month apart, crystal lens. I chose Harvard Eye because several years earlier my 87 year-old mother had the same surgery and it went perfectly. Dr. Ohanesian was the surgeon for both of us, and in every appointment, prior to and after the surgery, he took all the time necessary to explain everything to us. I would definitely recommend him. Both my mother and I ended up with 20/20 vision, and we wore glasses for everything prior to the surgeries.

I've been visiting Harvard Eye Associates for over 5 years. They are very professional, take the time to discuss all options with patients, offer the latest technology and most of all, they help their patients see!

Harvard Eye Associates invests in the future of medicine and its something I'm thankful to be a part of!

I highly recommend this practice to anyone looking for an ophthalmologist for cataracts, glaucoma, LASIK, retina, etc. They offer everything under one roof!

I had a great experience at Harvard Eye Associates! I needed a retinal exam for an accident I had and made an appointment with Dr. Brian Kim. Crazy, I was in and out in an hour! They are very efficient! Judy Alexander the office manager must run a tight ship!
I was a new patient but had my info already filled out from their website. I was taken promptly with the tech who went over my info and dialated me, then to the imaging room. I had a short wait and saw Dr Kim. He was Great! He listened intently asked a few questions then gave me a thorough exam. When I left it seamed to have been a long time so I looked at my watch and it was just about 9:30. I walked in just before 8:30!!!!

I highly recommend Harvard Eye Associates! Thank you to the kind and efficient staff and Dr. Brian Kim!

Hard to schedule surgery wait leave message wait call back wait needs more efficient surgery scheduling system

Probably best to let people know it might be 3 hours rather than 30-40 min (there were no complications - just apparently overbooked themselves). Makes it difficult for the driver as well as the patient if they have obligations elsewhere.

Amazing! simply Amazing!!!

Open my eyes that I may see
Harvard eye associates is God send and answer to my prayer.

Under age of 55 with Cataract is not unheard of but it is rare since I
have been diagnose with rare type of generic eye mutation.

From the initial diagnosis by Roger Ohanesian , MD
To my Cataract surgery by gifted hand of Duna Raoof, MD

I got my vision back and better.
I am now 20/20 on the eye that I have been operated on.
Below are symptoms of my Cataract:
With blurred and double vision.
Increasing difficulty with vision for driving.
Changes in eyeglass prescription.
Fading or yellowing of colors.

All in all, I have received the first class patient care here at Harvard eye associate. It is almost a crime if I do not talk about it.
Hope you all can see better and enjoy life better. :)

RAYMOND WONG

This is the day after my second cataract surgery at the San Clemente location, and everyone gets high marks for performance. Unlike other reviewers, I found the front office personnel entirely agreeable and on-the-ball. I am totally in admiration of the training and execution of my surgeon, Diana Kersten and the capabilities and direction of her assistant, Lisa Jones. My appointment yesterday was delayed by a couple of hours, but fortunately that in no way was an inconvenience (I always try to bring a good book or magazine to any doctor's appointment). The OR staff, top-to-bottom was great: friendly, efficient, and seemingly prepared for anything. My vision is already greatly improved in both eyes and will continue to improve, I'm sure. Highest recommendation.

The surgical procedure on my eyes was handled with the most professionalism possible. The surgical coordinator, Lori, was excellent. All the surgical assistants were friendly, reassuring, and confident. Dr. Jacobs is the best. I have the utmost confidence in his ability and would highly recommend him and his staff for any eye surgeries.

We have been going to Harvard Eye since 2015. Everyone there is very nice & knowledgeable. They are always ready to meet our needs, even in March & April when we had a drive through appointment in the parking garage & now when they are open again being very careful to keep us all safe from the virus.
My husband began seeing Dr. Brian Kim when he had bleeding & bruising at the back of his right eye. Dr. Kim was able to heal his eye & return his sight. We both also see Dr. Teymoorian for cataracts & Glaucoma. Dr. Teymoorian has performed cataract surgery on both of us. It is wonderful to be able to see clearly again. Both doctors are easy to talk to, ready to answer any questions we have, & focused on our specific needs. We came to them with concerns about our sight & they clearly handled those concern & returned our sight. These doctors are supported by a staff that is very helpful & shows each person warmth & personal attention. I would highly recommend them.