The remodel is great. The Laser Center staff is am...

The remodel is great. The Laser Center staff is amazing (they share the office with Harvard Eye). The Harvard Eye doctors (mine included and from what I hear from other patients) are good. Most of their techs are good as well. The main problem is that the front office staff of Harvard Eye is absolutely terrible. The folks that sit up there have an attitude, tend to be clueless as to what is going on, who you are, how to bill you...etc. I only come to Harvard Eye because my doctor closed his practice and joined Harvard Eye and I swear by Dr. Levy - He's one of my favorite people in this world and he's taken care of my eyes and my family's eyes for years. The support staff, however, is terrible. Furthermore, I work in a pharmacy that gets Harvard Eye prescriptions - this place is nearly impossible to get a hold of for refills and when you tell them you've been trying for over a month they get snappy with you (not to mention that the patient is already dissatisfied that they've waited so long for their refill or new script).

anyway, I don't know what's going on over there. The professionals are great but the non-professional staff needs a training in how to retain customers through positive attitudes and relationship building.

It's so bad. If you haven't come here yet, just don't.