Harper Motors Reviews

I arrived 10 minutes before my appointment time. I was helped promptly and was greeted with a cheerful smile and positive attitude. I chose to wait while my first 10,000 mile service was done on my 2016 Transit Cargo Van. Harper Ford has a very clean comfortable waiting area with free WiFi. The wait time was reasonable for the work done. I had worked for the Alfred Matthews Cadillac dealer in Modesto California for two years in the past so I am very familiar with good, prompt service and wait times. My experience at Harper Ford during this occasion was outstanding and above reproach!

would like to say "what a great experience" .
appropriate, business practices
pleasant personnel
especially young Derick (sp)
will buy there again.
Paid 22,000 drove 1 yr they would only
give me 13,000 for a trade in.?
No More...

Got me in and out when they said. Polite, helpful, efficient and reasonably priced.

Came by to take a look at a used Ford, and to ask questions about the new models. Salesperson Jeff has been very knowledgeable and helpful in our car purchase quest.

Took our truck in they found all the paperwork we need from another town thanks guys

Very clean dealer ship. Usually have a good selection of cars.

No pressure; quick and smooth signing to financing to driving off the lot. Cheerful, helpful sales and finance staff, Travis and Antoine were knowledgable, courteous, and flexible.

Could not ask for a better experience. Bill Sturdy worked on locating the desired vehicle for over a week and never lacked determination on satisfying the customer. He was very professional and personable upon arrival to take delivery of the vehicle.
Not only was Bill great, Antoine Johnson in the finance department made things really smooth also. Very professional and thorough, leaving no questions left unanswered.
Together you have a great team there, I will highly recommend to anyone in the market for a new vehicle.
A true 5 star experience!

I was able to get in about 15 minutes prior to my appointment. The service guys took my car in for an oil change and general look-see of my 2012 Ford Focus. They said it would take an hour, so I went to the waiting area. It was clean and quiet, and didn't have a TV blaring in there, which I appreciated. The Van driver came by at least three times to check if we needed to go anywhere, but my car was ready in about 50 minutes. Everyone I encountered was friendly and helpful, and I was back on the road to Thanksgiving in San Jose. I can't recommend these guys enough for quick, efficient service.

Had my oil changed and tranny flushed and serviced for $400. Everything seems satisfactory and service dept were very easy to work with.

Great!

Bill Sturdy was great.

They really pulled out all the stops to make a deal work in very short time.

I would recommend them to a friend.

Even with a couple of glitches and talks with Mr. Harper, they have taken care of me every time. I am quite pleased with Harper. I have had my truck since 2006 and they have kept my truck happy and purring. They will listen and help out if you become dissatisfied about something, and do everything they can to make you happy.

Called at 11:30 from Coos Bay OR. 2 other Ford dealers had told me they couldn't do my OIL CHANGE for 2 weeks! I asked Harper if they could do it and let them know where I was and that I was only traveling through on my way to Huntington Beach. They said no problem they are open until 5:30. I arrived at 4:30 to wait for and then search out someone to write up the oil change and get it done. 15min later was told they couldn't do it that all techs were gone for the day. This place is full of lazy liars. Go elsewhere for your Ford needs!

Especially with a newer high tech hybrid car, it's nice to get your regular maintenance at the dealer rather than a corner mechanic or chain lube shop. It's even nicer if you can get it for about the same price, which I've been able to do so far since Harper always sends a postcard with a coupon as a reminder when periodic service is coming due. It does take a bit longer, often several hours, but the service agent (Gio) was kind enough to arrange a ride home even though I'd just missed their regular hourly shuttle, and then when the car was ready for me to pick up the shuttle was at my house less than 10 minutes after I got the phone call. All in all it was a good value, reasonably convenient, no upsale pressure, and I have maximal confidence that my car is in good shape and ready to go where ever I need to go for another 7500 miles (again, it's a plug in hybrid so requires fewer oil changes since the engine doesn't run as much as a regular ICE vehicle).

My 1994 Ford Explorer conked out on me had it towed first thing in the morning to Harper Ford it was storming I was 250 miles away from home me my boy and cat were back on the road by 12 o'clock thanks to the service department Harper Ford

Very pleased with the service department and with Bill Lackey in particular. Bill is always very prompt and helpful. Service was fast and easy.

The service was excellent. The person who helped me was knowledgeable and professional. I was very pleased with the service.

They are there to sell you cars but not cars that are the best for you. I felt uncomfortable and ended up going to McCrea and buying something that was good for ME, not just a sale for the employee

I usually only post positive posts, but feel I need to comment on the service we received last week on our vehicle. We took it in for its 30,000 mile check up. I remember the day when you would take a car in to be serviced and they would put paper down so they didn't get the car dirty and they would even wash and vacuum your car. Let s just say they didn t even resent the oil change light. We were very disappointed!

Very accommodating. Wonderful employee's. Can't say enough about this dealership.

Any easy painless process, much thanks to our wonderful Salesman Chris Arnold! Always treated well when we have dealt with Harper's. Thanks for everything Chris and the whole crew. Well love our 2017 F350 PowerStroke!

Outstanding sales and delivery experience from Travis Sherrod at Harper Ford in Eureka Calif. After contacting Three Ford dealerships close to home I decided to give Harper's a try. From our initial phone conversation I felt I was dealing with a "good guy" I basically knew what I was looking for, 2016 F150 Lariat, but was not sure about the many options available. Travis helped me through the decision making process. If he was not 100 percent sure about an option he would let me know, get the answer and call me back. No B.S. I ordered the vehicle over the phone having never met Travis or having never visited Harper Ford.
Travis kept me apprised of the status of the order and gave me a realistic delivery date. The truck came in one week earlier than expected.
When I arrived at the Dealership I was met by an extremely nice young man who turned out to be Travis. Somehow he knew who I was, perhaps Because I was on time for our appointment. I saw a beautiful F150 parked by the front door and it turned out to be mine. Travis went through the vehicle completely and demonstrated how all the options functioned, there were many. Before retiring I was in the automobile business for over 35 years. I could tell I made an excellent choice in choosing Harper Ford.

I have been taking my car to Harper Ford for years and I love the service. Scott on the Green Team is you man!

Every time I take my kia optima in for service, everyone there is helpful, informative and working hard to get the job right the first time. Thank you harper motors!

I've tried three times to get my oil changed here. they WON'T take appointments. Then they tell me it only takes an hour. Then I drive 45 minutes and they tell me it takes 2 to 3 hours for oil change. Keep in mind this is the THIRD time this has happened to me. I done with these people.

Gigi and I have purchased multiple vehicles both business and personal over the last 12 years from Harper Motors . Nothing but the
best service from the purchase to regular maintenance. If in need of fleet or commercial vehicles ask for Kurt he's the man!
Thanks Harpers!!

I take our 2014 Dodge here for routine maintenance because the local Dodge dealer's customer service is the pits. Always friendly here. Gets the job done. Never any issues.

I would give no stars if possible. I bought my used escape from Harpers over a year ago, and bought the maintenances package that now I regret buying. I have taken my car there a total of 3 times. After buying the car I took it there for my first oil change so 5000 miles in and they told me I needed tires. I definitely wasn't buying my tires there so took it to a local tire shop ordered tires and came back to install. Well actually I didn't need tires had about 15000 miles left on them. 2nd time I went there they didn't tell me I needed tires but the numbers on the tread were totally different then the first time so I questioned it and left. Now the 3rd time I went there they told me I needed windshield wipers which I just bought myself at a local auto parts store and were working fine. They also said I needed a air filter which I could do myself. And this time I do need tires and they told me but I told them I wasn't buying them from the dealer. I will never recommend Harpers to anyone and never buy a used car from them again. However now I am stuck with this maintenance package that I will use till its over with and never go back there again.

Service department is excellent with good waiting room with coffee and small snacks. Sales experience was also excellent. I have a couple of complaints, one small and one that i am still angry about. The small one is that there was no blade on rear wiper east to miss but should have been noticed in pre sale inspection.My major complaint is finance department. I never carry my cheque book with me as i use my debit card which to me is as good as cash (if its not in your account you cannot spend it) SO I AM CHARGED FOR USING MY CARD, i should have walked away but after driving 90 miles to get the car and having to drive 90 miles back i was stuck in the moment. It is not my problem that their bank charges them so why should i pay REALLY PISSED ABOUT THIS.

Courteous customer service, and kept informed of progress regularly.

Came in at 7:30am for a one and a half hour scheduled maintenance and I am still waiting for the truck to get done 4 and a half hours later with no end in sight or at least until after lunch. Par for my experience here. Gave one star so this will post.

Used to stop by and get an oil change and how you now to make an appointment for several days later if not a week or more

Friendly, knowledgable and speedy. Can't ask for more.

I bought a 2004 F250 about a year ago and I have had numerous serious problems with the vehicle since. Resulting in it having been in the shop for 6 of the 52 weeks unable to do work. Today Trevor Harper, owner of Harper Motors called me to offer to do what he could to make things right. My understanding is that they are now fixing my truck to the best of their abilities in order to make it as reliable as possible in the future. I respect and appreciate Trevor's efforts to correct this situation.

Had to buy parts from the parts counter. Albert was super helpful, they are very mindful of covid protocol. Very clean facility thank you again for exceptional service

Family owned and ready more dependable than the guys in the other side of town, not just about making a dollar or selling a car, they care and it shows.

Unfortunately had truck trouble on a long road trip but thankfully got to Harper Ford and was taken care of by Bill with great friendly honest service . Had me back on road same day and got the job done below the estimate he gave me earlier in the morning .. Thanks to the whole staff for making the whole experience as best as possible

I think this is a good place we just had some miscommunication. A new battery was put in my car and I was not informed about it until it was time to pay. I asked to have they old one put back in and they obliged and quickly did so. My back disc brakes were totally redone on this occasion. When I got the vehicle back I noticed that even on a slight uphill I would slide back ward when my ebrake was jammed up as far as I could put it. I called abo(ut it and they scheduled me an appointment within a few days to tighten it. Took nearly 3hrs to tighten it but I am now satisfied with the job. Thank you.

Got a follow up call. I appreciate the concern to make things right.

Was told it would take an hour, person that got there at same time appointment was out in an hour...mine took three! Not the first time this has happened, honestly thinking about going back to Oil Stop.

Really great Advisors, super friendly and knowledgeable staff!

The service department was super helpful. Thanks Kristen

Bought my Kia a year ago, and just had my third oil change. Marco made this experience extra special. He informed me of some recall things that needed done, and was very helpful and informative about those and the cargo cover I needed replaced. Marco is confident and informative and so nice! Thanks, again!

The service I received was absolutely excellent. Gio was excellent!

Really nice employees for the most part however very disappointed with my last experience. I brought my car in for a check up after getting a postcard reminder. I was told my front tires needed to be replaced within the next few weeks and to not drive out of the area. After bringing in my car a week later for the replacement and waiting for 2.5 hours for the work to be done, I was told that in fact my tires were fine and didn t need to be replaced. Why did it even take that long to determine? How does that sort of misdiagnosis happen? While waiting for the shuttle to bring me back to Harper I asked if I could get a discount on a tire replacement when I do actually need one and was told that might be difficult given I was asking for a price match for the tires. After wasting half of my day on something that I don t actually need, I don t think I ll ever be back. I should also mention that the lady shuttle driver never asked me how I was doing or really acknowledge my presence in any manner. Very strange.

Bought a New/Used Truck Great bunch of folks
Great experience, Thanks

I don t own a Ford. But I bring my Chevy truck to Robert Barrera and Nathen Fry at Harpor Ford because these two are hands down the best in the business. They always do an exellent job getting my truck in and out. Always communicating on what s happening with the vehicle. I even want to compliment the mechanics themselves. They do a great job and I trust them 100%. I recommend bringing your vehicle here whenever you get a chance. Robert has put together a great friendly staff. Can t go anywhere else and get this service. Keep up the good work.

love the dealership everyone was nice and the job was done fast!

Disorganized service department. Plan to spend half hour doing a simple check-in of your vehicle. Nice guys, but even with a 3-1 ratio of staff vs customers you will end up waiting, and more often than not calls to the department go to an answering machine which apparently isn t checked.

As a customer, I was very pleased with the service. Professional, efficient, and prompt service is what every customer is looking for. Bill in the customer service was extremely helpful and professional. Not to mention Dale, the north shuttle driver, who bend backwards for the customers when the south shuttle was full and willingly offered to accommodate the south-bound customers. No wonder why this company is thriving and lasts over a hundred years of doing business, because of exceptional people like these.

We purchased our 2015 Ford F150 from Travis last November, along with Anthony and Laurence, they made a wonderful team and worked hard to get us in a loan that fit our budget. I'm still completely in love with my truck and giggle every morning when I go out and fire her up! I've also purchased floor mats from the parts department and have visited your service department three different times, each with Bill as my service writer. He has always gone the extra mile to make sure I was happy with my service experience and remembers my name and vehicle each time I've visited. Your customer service is top notch! From sales, to parts, to service, to the lovely ladies who answer phones and take payments Harper Motors is my family's go to vehicle dealer! Thank you for keeping small town customer service alive! Erica Thompson

Not helpful sales people. My husband walked most of the lot looking and then had to go in to the showroom to find someone to ask a question. And that salesman did not seem particularly interested in helping or making a sale.

Nice shuttle service! Satisfied with customer service!

Georgiv was so helpful always with a smile. Actually everyone is great.

My son and his friend took an impromptu trip from upper east to Tennessee to California wherein the transmission blew in his 2008 Ford Escape . In a total panic I began communication with Miranda at Harper motors in service. What a fantastic representative for Ford Motor Company she is! I, myself, have worked hard to represent Ford as an Internet sales manager. I know how important that is. She kept me posted on the progress of the transmission repair and ensured I received the best prices humanly possible, in spite of a fantastic opportunity to make a big profit from a customer thousands of miles away. Although my son did not spend Christmas at home, God willing, he will be here to ring in the new year with his mom. Thank you, Miranda and Harper motors! You folk are the bombadiggity in my book!

Our experience at Harper Motors was very positive. We are very glad we crossed over the bridge!!

Scott always takes good care of my truck. Trust him completely

Repair shop was disappointing as a single female. Asked why my husband didn't bring it in?!? Then Quoted $2,000 for a basic tune up. Took 2 days and a call from a male family member, but ended up $485 for part of the work. Told service manager, but he was even more disappointing. I'll never go back.

very good ; mechanics were unable to fix passenger door brake. i now must pursue ford warranty to get it corrected. hope to get supprt from harper motors Rob Lucas was excellent advisor very good public relations

I had really high hopes traveling from Crescent city over To Eureka Harper for for service, The repair was a little bit more than I had expected but those types of things do happen so I agreeingly and happily paid the $4700 to have my 2006 F350 back on the road, since it had been previously dumping coolant all over the roads, it took about a week to get the repairs finished, then I got the call that it was already to go. I paid the $4,700 plus tax and drove down to pick it up. I was so excited to finally have my truck back, but then I came out the next morning and some more coolant spilling on my driveway, so then we have another 85 mile tow back to Eureka, where I am then told by Harper Ford that and oil cooler has gone out on my vehicle, which apparently they didn't notice when they already had it exposed and were testing the coolant system as well as the oil system, I am also then told that I am looking at about another $1500 repair for the oil cooler , although oil coolers only cost about $350 for a manufacture direct ford Moto craft part, so apparently now I'm supposed to pay another $1150 of labor. initially I wasn't extremely upset until I spoke with various diesel mechanics who told me that since everything was already ripped up to change my oil pump which they just replaced, it wouldn't of took Hardly any extra time to take care of the oil cooler, two of the mechanics went as far as to laugh at the fact that any shop would do such a thing to someone. so now here I am with my leaky truck because I couldn't afford the other $1500 however I could have afforded the $350 for the oil cooler, if somebody would've just been paying attention. Now I almost wish I just would've sold it.

Travis was very friendly and helpful, no pressure. Would recommend Harper Motors to everyone

Service representative Giovannetti was extremely friendly, helpful, and went above and beyond to help me. I truly appreciate him taking the time to make sure my time there was a good one.

Every single visit I have made to Harper Quick Lane has been exceptional. Not only with the service & competitive prices but with the customer service as well. I always feel welcomed and well cared for. Also, the staff is very efficient and obviously works very hard. Since moving to Humboldt from Del Norte County, I commute to work an average of three days per week and drive 140 miles each of those days. Therefore, I have been a loyal customer for over two years now with service needs every few months. The staff does a great job of letting me know the condition of my vehicle and the upcoming services needed. It helps me feel safe and secure knowing my car is Harper's hands. Thanks all!

Excellent service! Bill Lackey in the service department went above and beyond to take care of my issue. It is people like Bill that help to build a company's reputation. I will be recomending Harper Motors to anyone in need of a vehicle, parts or most definitely service! Thank you again Bill!!

Service Staff were great. Made a long day manageable.

All the staff is always so welcoming and excellent service.

I called the service department on three separate occasions to make an appointment, and after being transferred from the switchboard, the phone just rang and rang and rang... I could imagine how stressful it would be to have the vehicle in for service and trying to get a status update, with no one answering the phone. If there is a preferable time to call when someone can actually answer the phone, please let me know..!

I took the Mustang to Harper's for the recalled air bags.
But, they only had one airbag, even though both are recalled,
and I was told they would have both airbags for me today.
Nope.

So I got it there early for its 10:30 appointment.
I was told it would be ready in 2 hours.
A thief can steal an airbag in under 15 minutes.

I came back at 1:00.
The Mustang had not moved.

I went inside and informed the service writer that the two hours had passed.
I asked if my car were ready.
Well, no.
You see, they could not find the new airbag.

What?

So then the service writer that seemed to be in charge,
went looking.
Within minutes she found it.
What?

I was told it would be installed in an hour and a half.
Instead, it was ready in an hour.

But!
I was told I needed to bring it back
because a faulty low tire pressure sensor
was causing a light on the dashboard to flash on and off.
Uh, it had never flashed before.

Well, the service writer told me she had noticed it flashing
when she went out to ascertain the car's mileage.

? So your technician disconnected the battery,
and then disconnected something tied into the computer
but that has nothing to do with it?
It just died exactly when I turned the car off at your Service entrance?

Well, yes, it happens.
I do not think so.
However, when Service Manager Robert Barrera learned of this fiasco, he immediately took actions to remediate the situation to my complete satisfaction.

I got a very nice car for a great price. Thank you!

I love this place the people are super lively and they have great personalities.

This is the second time my family has purchased a car from Harper Motors. The staff is patient, helpful and professional. We are happy with our car.

Great selection of cars, but stay away from the service department!

Honest people great cars if your car isn't there ask and they will try to find what you want

When I asked them to check the entire vehicle out because I'm going on a long road trip and they don't find the leak in the thermostat housing that I found later that day; not good. I went to another shop to have it taken care of. My truck is a Ford come on guys! I also got a notice over a year ago about my Takata airbag which the local Ford dealer still has not addressed. How long do I have to drive around with a deadly airbag?

Our experience with Jeff Clayton was the best. (10 ) He was professional and went beyond his duty to make our car buying experience unbeatable. Thank you Jeff . On the other hand the sales department for after market parts wasn't as accommodating. Andrea wanted us to pay over the phone for parts without us first seeing the bottom line figures. We did find a discrepancy in price. Remember customer service is to accommodate the customer at all times. Jeff we give 10 and sales department maybe a 3 .

The sales service staff are first rate however the product is not..
I can no longer recommend Ford products to my friends or customers

We called for a oil change and service we were given an appointment for the next morning at 9am. We were there and out by 1030. Very happy with service.

1 August 2016
To the management of Harper Ford and whom it may concern,
I would like to give a well-deserved thank-you to a couple of members of the Harper Ford service team (Bill Lackey and Tracy Hanger) for overseeing and preforming repairs on my F-250. I first want to explain that any repair that cost 8000.00 plus, is not an easy repair to have done especially when you are 1800 miles from home. Mr. Lackey (Bill) was exceptionally supportive, he reminded me of many Project Mangers that I have dealt with all over the world while building DOD communication systems. He was very personable, professional and insured that all work that was going to be performed was needed and required to be performed. He did this using a team effort introducing me to my new best Mechanic Tracy Hanger!!! Both Tracy and Bill walked me through the effort explaining all options in a worst to best case scenario with costs attached to each scenario. This allowed me to decide which my best option for my predicament was. I had to travel back to southeast Arizona pulling my trailer. Even though the cost were substantial these 2 individuals were honest and up front on the work to be done and the time frame it would take to be done, allowing me to feel comfortable making my decision. The work was completed in a timely manner. Once the work was completed my trucks was test driven and it was noticed that my front right break was dragging. Tracy and Bill once again explained my options and the effect of not having the worked performed could cause if I did not have the work done.
I am glad they found this because my Mechanic here in Sierra Vista Az. Explained that driving back home with that kind of braking problem could have been bad safety issue and caused damage that would have cost a lot more. My home town mechanic has also said that there work looked very professional and that the replacement of the EGR cooler and head gaskets and studs were the right decision for me to make. He said that the Harper Ford dealership charged a fair price for the work. I wish These 2 Harper Ford service members (Bill Lackey and Trace Hanger) were in my home town they would have all of my automotive service business. These 2 individuals gave me bad news but yet gave me solutions that were explained in a way that were understandable to me allowing me to make the right decision.

Thank-you Tracey and Bill, It was refreshing to deal with two honest people in the world of automotive service business, that know what they are talking about!!!!!!!!!!!!!!

Once again thanks.
Harper Ford you are lucky to have these excellent customer service oriented employees; in a world where customer service has been declining in all areas of service oriented businesses!!!!!!!

I put my money where my mouth is. Please give these guys my gratuity checks for a job done well.

Tracey and Bill take your families out for dinner.

I am sending this letter and gratuity checks by mail and posting this message on-line.
Bill and Tracy check Harper Motors Mail Box could take a week since ya'all are behind the redwood curtain :)

Excellent service. Everyone was friendly and accommodating from Trevor Harper to shuttle driver.

Very kind, understanding, and generous. We were stranded on a Sunday with a flat tire and they bent over backwards to help out of state travelers. Thank you so much!!!

Friendly and knowledgeable staff, shuttle service is awesome.

I highly recommend for warranty work and oil changes. Was a bit surprised by the cost of the recommended service for my older vehicle (greater than the vehicle's value) without explanation of how it would resolve my primary issue. When I attempted to clarify with the service department, things got murky--to the point that I was disheartened. This resulted in a very nice phone call from Mr. Harper who patiently listened to my situation and provided helpful solutions.

Called to ask for a part for an f150. They didnt know what it was and said they would call back. Never called back.