Happytails Canine Spa Line Review

We wont take our dogs anywhere else! Jody and Bobby love it there!!!

I ve been taking my female pit bull here for over a year now. She s always super happy to go there and when I pick her up. She gets to play with other dogs and loves it. Staff is super helpful and quick to reply to texts. I never have to worry about Mia when I leave her with the staff here. Highly recommend.

Horrible experience. We have boarded our two dogs a couple times before, overnight, with no apparent issues. This time we ended up boarding them for 3 days total after we were delayed getting home from our trip and could not get there by 5.

The next morning my partner picked up the dogs shortly after they opened, and was rudely pushed out of the lobby with the owner screaming because she said the other dog in the lobby was dangerous. She should not have brought the dogs out if that was the case and shouldn t treat a client like that.

The dogs were absolutely starving when they arrived home.. a later car revealed that they had not been fed because of the delay picking them up. Our little one is sick now too, needless to say we will not be back.

Edit: In response to the owners response. Firstly, the reason for public forums and reviews are so the public is informed so they can avoid situations where there might be issues with a business. This was poor and unprofessional handling, you are not new at this industry and if the dog was dangerous and already in the lobby you it shouldn t matter if the dog would go off the rails or not - efforts should be made to protect any other dog by waiting for the lobby to be cleared. Also as for feeding I can understand the morning of, but when I called the person I spoke with said they would be fed and taken care of since we could not make it and obviously that did not happen. So, you can say what you like, but name calling and deflecting does not paint you or your business in a better light, it just further proves why we will not be back and will tell those that we know to avoid your services.

We have been here before. It's been a while since we took our dogs there. We met the new owners and really like them. They treated our 3 maltese so good. We pulled up to pick them up after 4 days and they were outside enjoying the outdoors when we pulled up. They looked so happy. All I can day is the new owners at first impression are great people. I highly recommend trying this place.

So happy today! My two little girls look fantastic after their visit to the beauty spa !
My girls and I are long time clients of Canine Spa (6+ years) and continue to be happy with how well we are treated and the quality of the work.
Ben was Pippa s groomer today and he did a beautiful job! A lot of shaping and hand cutting of her long coat just cleaned her up so nicely. And my Katie did well. She was not stressed and her fermination treatment worked wonders on her sheddy coat.
We will be back soon!
Just learned they do non-anesthetized doggie teeth cleaning. Half the price of vet office. Wow! Wish I d known that - just had them done not too long ago. Next time!
Thanks guys so much!

They treat the pets like they are their own. Very loving overnight care.

They really do love animals here. Have been bringing Wallace here for 5 years. Boarding, grooming and occasional day care. He is always happy at drop off. Clean facility.

My dog Mickey Blu has a traumatic background. I have had him for a year. He was afraid when I left at The Canine Spa for a bath and nail trimming. When I returned the staff said how great he had done and how he had gotten along with other dogs as well. I must have looked incredulous so they showed me a short video of him playing with the groomer and interacting with a couple of other dogs. Amazing!! This is a special place. I will go back!!

I've been taking my German Shepard/ Beagle mix to the Canine Spa for over ten years. The staff has always been absolutely great. Everyone has been really good to both me and my dog.

I've used Canine Spa in the past and three plus years later they provided DeeDee (my dog) and I with great service. This last trip was not a vacation. I was there for personal reasons which were difficult. Joe especially and the staff made it less stressful by being more than accommodating their professionalism and kindness will not be forgotten. Thank you all. I highly recommend. DeeDee and Skip

Thank you for helping me board my dog! Great service and reasonable prices.

Totally understanding of my dogs poor temperament while grooming and I will be back if we are ever in town again.

Excellent service, Carlos and the staff are awesome, my dog loves it there.

Amazing and extremely knowledgeable staff! I feel completely secure with the care our Harley always receives. Won t go anywhere else!

Excellent service. They took great care of my dog.
Would highly recommend.

After many months of quarantine, I took my shihtzu to get a much needed haircut! Joe and Bogey, the owners of Canine Spa, are the nicest ppl AND the groomer, Maya, does such a loving caring job each time. Thanks guys! LouLou is soooo happy!!

Been taking our fur baby's here for years. Always have a great experience with them.

Rey friendly staff and kind to my dog. She loves it there and she loves the staff too . They are very knowledgeable about grooming and needs of my dog. Great place for pets

We have been bringing our dog here ever since we rescued him two years ago. He can be a total pain, but the Canine Spa has bent over backwards for him.

Google Post Review
We boarded our cat there for a week this month. The NEW Owners (they told us they bought the business in June) seemed friendly and interested in our cats' story. They also explained all of the ideas they had for their new business. I knew it would be hard for my cat as she is only 5 months old and this was her first time boarding. I checked in by phone and was told that she was very stressed and that they had nick-named her "Cujo"...apparently my cat was not very receptive to them (they were given a letter of instructions regarding her behavior). This news was very disappointing as no one called me to tell me of any issues, nor did I receive any of the promised photos. I brought in my own food and bottled water, snacks, toys and two blankets, all labeled and called out on a list. Upon pickup, unused food and water, one blanket and toys were not returned. Upon pickup, there was no one at the front desk, then two other persons with dogs came in and we all waited quite a while. While the NEW Owners do seem passionate about their business, the cattery does not have any windows or any internet cameras. Thankfully the cats cannot hear the dogs barking while the cattery door is closed. I think once the New Owners settle in and finish their "ideas" this may be the place for you. The groomers sure do a great job. I had my cats nails clipped about four weeks ago but was told at boarding that they would clip my cat s nails again; it appears that was not done.

The staff, the service, the friendliness, words are not enough to explain how satisfied we were when we picked up Jack . The staff is very knowledgeable in breed characteristics, and what works best for the animal. I have never seen Jack so pleased and comfortable at staff when we returned to pick him up., even giving out kisses to the staff. We will return often again and again and support any way we can to help the business.
Thank you !!

We picked up our two dogs after their first overnight stay at The Canine Spa Pet Hotel. I am furious with the result and very sad we left our dogs here. When picking them up at almost 3 p.m. we were told by the person checking us out that our dogs had not gone to the bathroom yet. Well, this is ridiculous because they always go to the bathroom first thing in the morning. Any person who knows dogs should know that it's not normal for them not to go to the bathroom prior to 3:00. When they got home they could not use the bathroom quickly enough. They also ran for their water dish and each dog drank about a cup of water which leads me to believe that they didn't have adequate access to water. But the final straw is that they were not fed their food according to the instructions we left. When we returned home over half of their dog food was still in the bag and I measured out the exact amount for their stay. So they missed their feeding either yesterday or today which is unacceptable. When you add all of this up it's clear that they did not have the TLC that I thought they would receive. This place has one job - take good care of pets with loving care and attention. This place failed. Oh, and by the way, we picked our dogs up at 2:45 and were told we had to pay an extra half-day charge since we didn't pick them up before 2:00. The money isn't the issue because we will pay whatever it takes to ensure our dogs' care when we are gone. The issue is that no-one told us that we had to pick them up before 2:00 to avoid a charge. There is nothing about this experience that was positive.

First time for my Brie. They are sooo nice and spot on for her haircut. They also sell her special food. We will return.

I love the canine spa.. we had to leave for 9 days. They gladly took my babies in.. and last minute too. So great with them. My babies did not seem anxious what s so ever. Ivy and Bo appreciate their stay! Thank you again!

My dog is so happy when she gets to go to Canine Spa which makes me feel really good. The staff really cares about the animals and I feel really safe leaving my dog there.

Our babies are always well-loved and when we pick them up, they are calm and clean. And their bedding is washed too! We ve referred all our friends to The Canine Spa and everyone is pleased. Great grooming too!

Was friendly and they were able to give me a bunch of information regarding my dog! They were happy to help and were ready when I arrived at the specified time.

I've been taking my dog to The Canine Spa Inc in Cathedral City, CA for about 10 years now. They keep the facility extremely well maintained. It's always flawless when I bring my pup for day care.

The staff is just excellent when I bring my dog to The Canine Spa Inc. Not only are they so friendly and personable, but they're very helpful with all of my dogs specific needs. I appreciate their attentiveness and care.

I'm saddened to say that I will never take my animal here. My experience was one I wished I could erase. The 2 employees whose names were not given to me, nor were they wearing a name tag, one male with beard and one female with reddish blonde hair, were not friendly at all. My first visit there. What a negative impact on a customer. They were snobby, with a matter of fact routine. I was speaking to the male and she kept interfering. Seems like a dominance/ control complex she might be having. News flash.... you can explain your policies with tact and grace. If you don't know the definition of grace then look it up. Customer service is really lacking.

The other issue was that they had no information on the reservation made and asked questions like I hadn't booked anything. His explanation... it wasn't transferred from paperwork to the computer. Then how do I have all the information and confirmation of a reservation with all the info. That defeats the purpose of trying to book in advance as opposed to drop in.

Not cool.

The dogs are very happy at the Canine Spa...thanks to the owners and employees. We are planning on being at the Canine Spa for a lot in the future.

They took very good care of our Twiggy s non-aesthetic dental cleaning. They were so kind to our Twiggy that she didn t even get scared when they brought her in!!!

Safe and secure. They love Wallace and he loves it there.

Really appreciate their care with my dog. Happy to leave my fur baby in their hands when away from home.

Great customer service and care! I never worry about our pup when he s there and I can tell by the staff s responses that they care so much about their spaw guests!

Best boarding place for our pups! New owners are extremely personable and we felt so comfortable leaving our fur-babies for 3 days, knowing they would be well taken care of!!! Definitely will continue to use Canine Spa!!!!

Do not trust!!!Do not trust!! Odd, I've never talked to penny about you. I do however have a friend who boarded her dog there and when she picked up her dog it acted out of it and slept for a long time and it's odd that someone else also mentioned that in the reviews.

Boarded my dogs here for 6 days. Would of been nice to have gotten updates and pictures.

Ever since Joe and Bogi bought Canine Spa, their service and professionalism has been top-notch. My 3 year old Maltese, Jim, often spends 2 days a week in daycare and every 4-6 weeks visits for 3 to 7 day overnights. He considers the spa a second home. He starts getting excited as soon as we turn onto Perez Road and, although he s attached to my hip at home, I seldom get a backward glance when I drop him off. He loves being out of his cage and free to play with both old and new friends. I m grateful to have a place where he can blow off steam and wear himself out, especially when we are housebound this COVID summer.
Maya is an excellent groomer. She keeps track of my preferences and is makes recommendations when needed. Not Jim s favorite activity, but he s so handsome and peacock proud when they are all done. Never a nervous moment.
Jim needs daily medication and his dietary choices are severely limited. Joe and Bogi are careful to keep him up to date and feed him separately.
Joe and Bogi work hard and obviously really enjoy all the animals. They are patient and forgiving (when necessary). They pride themselves on being familiar with each pet s personality, special needs, quirks, which pets get along and which prefer keeping to themselves. Pick-up time conversations often involve excited stories of the day s adventures.
Joe and Bogi are expanding and upgrading the Canine Spa facilities. Recent changes include improved outdoor facilities, with new grass and increased shade so outdoors is a more frequent option in the summer. They are also moving forward with expanded and upgraded indoor space. They have a real vision of the fun and care possible in an outstanding facility. Talk to them about their plans! Their enthusiasm is catching.

Elsa was injured when she arrived. The canine spa did a great job of giving her her medication and nursing her back to health.

The Owners, Bogie and Joe both came outside to meet my 4 month old Cane Corso, Czar, upon our arrival. They immediately bonded with my baby, and made him feel so comfortable. They explained everything to me, and made me feel at ease leaving my pup with them. Upon picking Czar up, he was very happy and comfortable. Prices and service are well worth the money.
Thank you so much for taking such good care of Czar at your daycare! Cya tomorrow.

I ve used Canine Spa for years and have always been happy with their service. My miniature poochon has always been healthy and happy when I pick her up. I know other people who take their dogs to the Canine Spa and never hear any complaints.

I had a friend that ended up in the emergency room and was admitted to the hospital while her little dog was out in her vehicle. I could not get to the dog so in desperation I searched for a kennel. Bogey was extremely helpful...expediting all that needed to happen for them to go get the dog. They called her vet in Iowa,Joe picked up Ricky taking his bed and toys also, and then took him to get his boardetella and canine virus shots. In a highly stressful situation, they came through with flying colors. When I called the next day to see how Ricky was doing, Joe informed me that he was doing great and seemed smitten with the little guy. It was a major relief for me and my friend that Ricky was being well taken care of. I highly recommend The Canine Spa and a big shout out to the staff!!

My 6 month old frenchie Gizmo needed some socialisation with other pups. Considering this wierd time I can't just take him anywhere. Luckily they do have doggie daycare opened in my area. First off I'm absolutely in love with the employees here. They treated him with so much love and care. I look forward to taking him back next week. While he was there he also got a wash and nail trim. He was not only happy when I picked him up, but also exhausted from having so much fun. I would definitely recommend taking your dog or cat here. Love them!!!

Great staff and service, nice to meet the owners... Joe and his wife run a great facility, we look forward to boarding and grooming in the future. Thanks...

Love the staff! They take very good care of my pups. They are always excited to go back so i know they are treated well!

They took amazing care of our two large shepherds and they left looking beautiful after their grooming. Joe was very nice, informative, responsive. Highly recommend!

The staff at the Canine Spa are amazing; they care about your dog, they share with you how his/her day was, and they have great training tips and advice. I highly recommend this place; and so would my dog, if he could!

Great experience, my pup was happy and I learned a lot about her that I didn t know. Very happy, service was wonderful!

Wonderful caring staff, Jessica is always on the ball, Danielle is the Groomer, and she does beautiful grooming on my Doxie every time.

Ollie loves his friends at Canine Spa! Carlos is definitely his best buddy! He comes home exhausted! Which is perfect for me!

I ve been taking my dog Marble here for 3 years. The staff is friendly but more importantly they are very attentive to my pet. They welcome her when she enters and makes her feel welcome then attends to me. Their care is excellent. I would highly recommend them to anyone needing short term or long term care for there four-legged family member because they treat them like family too

Truly the best. They give special care to my elderly dog and are highly professional.

Dulce had her first day there so far so good. They were right on about her training needs and happy to share and encourage corrective behavior. Thanks for your good care of my Dulce!

I had a wonderful experience with The Canine Spa Pet Hotel. The service they provide the dogs is perfect. They were very helpful to us planning the best situation for our 2 dogs in boarding care.

You can tell a lot about a place by the way they care for the owners concerns as well.
Thank you.

They took great care of my dog while on a two week vacation . He loves to go there.

Guys, you need to know about this place. Our dog Suzi has been hanging here for a couple months now and she loves her time so much. The staff couldn't be more friendly and professional (I mean seriously they gave me grooming tips to help with her at bath time, and they could have said nothing and just made more money giving her baths.) The know the dogs and their personalities and really pay close attention to the dogs they are putting together for playtime. We've also had Suzi stay overnight and she's had a blast. I can't say enough great things about this place. Don't care where you are in the desert, your pet is worth the drive to Cathedral City to have these guys care for your pets.

Uno had another great stay! Thanks for being so accommodating and putting my mind to ease while he is away from us. You guys rock!

I needed to board my dog the day I called the Canine Spa. Joe was very helpful and together we were able to complete all the steps necessary to get her in within just a couple of hours. We look forward to working with them again!

Everyone who works here is very a sweet, and I know that my dog is safe and well cared for while I m gone.

Felt comfortable leaving my pups here. New owners are really trying to make this a premium dog boarding and daycare business.

Dropped off our Mini Schnauzer baby for 2 nights. The staff was great. Our girl had a great time. We will definitely be back.

The staff at Canine Spa treat our dog as if she was their own. She loves staying here.

This was my first visit to the Canine Spa and I was impressed and will be taking Casey to further daycare visits in the near future.

Always a positive experience for us and would recommend.

Joe got gizmo in last minute Seeing as I am an otr truck driver from Texas that is amazing gizmo had a great time here great value and caring staff I will be coming back here

We used their services the first time when our pooch had surgery. They were very compassionate and gentle with her needs.

During the Apple fire we were in an Evacuation Warning zone and decided to kennel our two poochies to be safe in case we had to leave fast.
We called Canine Spa and explained our needs. They were most accommodating.
While they were there, we also had them groomed (much needed, we usually try, never done professionally...sorry thank you ).
When we picked them up they were clean, clipped and very happy.

We highly recommend this wonderful couple and their Canine Spa. Get a grooming while they are there

Sparky is always excited when I drop her off. Nice to know she is well taken care of when I'm off having fun somewhere.

Disgusted and downright disappointed. I just picked up my dog after boarding him here for 12 days. Before dropping him off, I went in for a tour of the place & everything appeared to be in order.

I am absolutely disgusted and outraged. It took them awhile to get my dog from the back for pick-up then I was told he had a little accident. After getting him in the car, it was obvious he had been sitting in his own feces FOR WHO KNOWS HOW LONG. The stench was horrible and he was still covered in feces. I know for a fact that my dog only gets diarrhea like that when his food is switched and/or he doesn t have enough water. I got him home, got him a bath, and he instantly had to go outside again because the diarrhea is so bad. Not to mention - he couldn t scarf down enough water.

As any pet owner would do, I left specific directions of feeding HIS OWN FOOD (I brought his own food because he has issues with all other foods as previously mentioned), but we were given his bag of food back that didn t appear to be even touched. I also assumed they were leaving water out for the dogs at all times. From reading previous reviews I ve come to believe they just leave a water dish in the kennel but that doesn t mean there s water in it. And others have had issues with bringing their dogs own food and have it not be given to the dog.

The breed of dog I have gets gunk build-up in his eyes after just a day so I asked that they would wash that out daily - I even provided washcloths (they were sent back folded and clean just as I sent them proving they didn t use them). Otherwise it gets uncomfortable for him, sometimes painful even. When we picked him up it was clear he hadn t had his face washed in the 12 days we left him there. He could barely see out of his eyes and the gunk was so built up it went into his eyebrows.

I would never recommend this place to anyone. I have never seen my dog look at me with such sad, betrayed eyes before. And the worst part is I called several times throughout his time there asking for updates and how he s doing. Always heard he s such a great dog, we just love him.

I ve lived less than a year here in Coachella Valley and my biggest concern when I moved was who would take good care of my children s needs.

I used online reviews in searching for the right place and liked what I read about Canine Spa who exceeded my expectations in quality care and love, which is abundant.

When I leave my pets with them, I don t feel as if I m leaving them at a business, I feel like I m leaving them with family.

Nice place for pet boarding; pets are separared individually in one big room where they can have their own room to move around.

Our dog loves it there. He gets the best treatment.

The Canine Spa Inc in Cathedral City, CA is a wonderful dog day care center. They've been very friendly, thoughtful and attentive to my dogs over the years. What's best is that my dogs don't mind going there. They are definitely puppy approved.

Today was my first visit to the Canine Spa with my new rescue pup! What a genuine and caring establishment!
One of the owners was there to greet me and was very patient and so helpful with all my questions and to help me get my initial paperwork established for the Canine Spa services.
I truly felt how professional and caring this establishment and staff are towards their clients and pets. Service was prompt and i was even assured how my pup was doing along the way (happy, good). I will absolutely recommend to friends and look forward to additional spa services for my pup! Great find - happy they are in Coachella Valley!

The staff treats Lily like she is family. Very attentive and helpful.

Very friendly staff that puts real effort and caring into their work. Highly recommended

This place was great they were responsive and very kind. Their service was fast and efficient.

I have been taking my two dogs to Canine Spa for both boarding and grooming for at least two years. Up until now I have been pleased. My dogs are on prescription food for chronic pancreatitis for which I pay big bucks. The last time i took my dogs for boarding for four days of course I took both dry and wet prescription food. When I picked them up I went home with three of the four cans and essentially all of the dry food I took in. Subsequently, since they were not fed the prescription food that I supplied they had bloody diarrhea all over my house and patio. I will have to have all my carpets cleaned as a result. I called the manager to alert her to this and she said she would find out why my dogs weren't fed their prescription food and get back to me. It has been a week and I have heard nothing. They advertise caring for special needs dogs. If you have a special needs dog I would advise taking them somewhere else. The fact that the manager never called me back told me all I need to know.
Update: when I saw the response I called Michelle immediately. She explained she had let the person go who didn t feed my dogs properly and apologized. That s all I wanted to hear. This has been a great place for my dogs and I missed using them. I will call them to keep my dogs anytime now. Employers have to be responsible for their employees and Michelle did all she could do.

Have been bringing my pup here for over 2 years for grooming and occasionally short stays. They are consistently professional, friendly and love the animals!

We use this place when we go out of town. I get the feeling they enjoy having my dog there and I know he likes going.

I am very satisfied with their services, it is excellent. I would highly recommend them to anyone I know.

Appreciated how they took interest in my poodle s overall health even though I came for grooming...suggestions were greatly appreciated.

Canine spa has been our pet sitter since abu was six weeks old! I cant imagine taking him any place else! Wonderful staff ! Our family really appreciates your service .Thank you

The owners and staff at The Canine Spa Inc. love animals and they treat your pet like their own. I highly recommend them!

Joe and Ben were great. I will be back for there services.

Loved Canine Spa. They did a great job with Dodger and even found a little mass on his tail that he ended up needing surgery for. Highly recommend them!

Great experience! Professional people who truly love pets! Would highly recommend

The Canine Spa Was recommended to us by several friends who use them on a regular basis. We were not disappointed! Our puppy has never been boarded before, and our older dog is a rescue who lived for weeks in a kill shelter before we rescued him. Since neither dog had ever been kenneled and their backgrounds are so different, we were concerned how they would handle this weekend. Both dogs are now back home, they are full of energy and appear to be in great spirits. Clearly they were well treated and the staff followed our instructions to the letter. We will definitely be using The Canine Spa in the future whenever we need to go out of town.

I am so thankful we found this place. They were so wonderful with my dog. And he was not anxious at all like he usually is when he goes for grooming. Joe played with him and made him so happy and Maya did an excellent job with grooming!