Hall Chrysler Dodge Jeep Ram Review

Just bought my 2020 Ram 1500 Limited today. I personally and highly recommend working with Ashley if you decide to buy from here. I am stationed in SC but their dealership was the only one within a 500 mile radius that had what I was looking for at the price I needed. She worked with me over the phone to find the truck, drove to their sister dealership to pick it and drive it back to their store, video chatted with me so I could get a personal tour, and even had it cleaned and presented in the show room for me when I came in person to check it out. She knew that I had to drive the 6 hours to them so she took it upon herself to prepare all the paperwork for me so that all we had to do when I arrived was test drive and sign papers. I even got a free friend chicken, beans, and macaroni lunch with it! I'm all about good customer service and Ashley is one of the best. I was in and out within 3 hours but it was more like 2; sat around and conversed for a good bit.

Had the pleasure of purchasing a used truck here and it could not have gone more smoothly. Great customer service from everyone. Special thanks to Andrew and Kyle for assisting me through this process!

The staff was very friendly and helpful! The process went so smoothly. Ask for Tharrington Battle!

Ben S waa awesome and worked with us to get us in our new truck.. Definitely go to him and he'll get you right..

Technicians are garbage and try to oversell services that aren't necessary.

Want to give a big shout out to Martin. He went way above and beyond to help out to include staying past closing to ensure paper work was right. I love that he was not an over burden during the process and just let me think for my own and no pressure. He called me every step of the way since I had to wait a week for my Jeep to be delivered. Looking forward to continued service at Hall VB.

I didn t purchase my vehicle here but I did inquire and was treated very well.

I will say that Jillian and Derek who I texted and spoke with were very friendly and willing to help.

Oil changes are not 1/2 hr false advertising. Always trying to sell something when not needed big waste of time because
Said 1/2 hr bias I got written up and reprimanded because it took an hour and 10 minutes while I was on my lunch break for an oil change

I was overseas on deployment and my wife wanted to upgrade her jeep which she purchased last year from Hall. I said go for it. She told Halls she wanted the same jeep, just the newer model, a different color, and she wanted to add running boards. Hall presented a fair deal and my wife accepted the offer putting $500 down. In the legal contract world, this means there was mutual assent to the bargain and valuable consideration to lock down the bargain. In other words, Chuck gave an express warranty that the new jeep my wife was about to purchase would be similar in model and type to her current Jeep, and my wife accepted that deal.

Chuck, the salesman, tried to provide her with the less quality vinyl soft top. Her Jeep has the premium cloth soft top. This may seem like a small deal, but anyone debating the purchase of a jeep places significant time in considering what type of top they want. After all, you cannot have the top off all the time. When its covered, you care what it looks like. Just google vinyl top vs premium top and look at the thousands of forums discussing tops.

The point is, she accepted Chuck's original deal and put down money for the same jeep, newer model, different color, with running boards. He tried to give her the cheaper top and when she said I asked for the same jeep, newer model, different color, with running boards, he responded, "I'm not trying to be funny, but the jeep you're about to purchase is not white." I'm not sure what color has to do with quality. Was he implying that the white paint is superior to the grey paint? I don't read minds, but I believe the paint is the same quality across the board, so I'm not sure what he was trying to say. I believe he was implying there would be differences between the two jeeps. But this is obvious.

The jeep my wife wanted is newer than her old jeep. The new jeep has running boards; her old jeep does not. The new jeep was dark grey; her old jeep is white. However, everything else agreed upon was to be the same. When I got back stateside, I went in to speak with Chuck, he said "we only agreed on the features of the jeep." I believe a hard top vs a cloth soft top, vs a vinyl top is a feature. Chuck was confusing.

Ultimately, Hall pulled out of the original deal my wife had accepted even after she put money down. Hall claims my wife revoked her acceptance, so the original deal was off the table. However, my wife did not revoke her acceptance; she simply said she would not enter the contract on different terms than the original agreement. Chuck then offensively offered the same deal (newer model jeep, different color, running boards, vinyl soft top), but then added $1000 to the originally agreed upon price. He also said instead of a vinyl top, they could put a used cloth top on the new jeep...

Overall, the experience was offensive, unprofessional, and a mess - a drastic change from our experience last year.

All ways very friendly people that work there, and willing to help me out with what ever I need .

I was looking to lease a new Grand Cherokee and my search brought me to Hall Auto. I worked with Tharrington Battle on thanksgiving eve. This was my first time buying a car on my own and Tharrington was great to work with, he listened and didn t try to forced into a car. I m fact, we found the car I was looking at online wasn t equipped with what I wanted and just like it was no big deal, Tharrington started the process over with me. I really can t stress enough how happy I was working with a Tharrington and everyone on staff at Hall auto was nice and super courteous. If you are looking for a new Jeep, Dodge or Chrysler this is the place to go. Thank you Tharrington!!

About one month ago I popped into Hall Jeep on a whim, and luckily met with sales consultant Pati Hennard who was able to find me exactly what I was looking for in no time. We discussed my price range, and exactly what amenities were important to me, and she excitedly responds, "I've got just the car for you, you're really going to love this!" And I did, she got it right on the first shot, and now I own my "new" Patriot! There was no haggling or trying to up-sale this deal. The car buying process is never one you look forward to, but Pati and the rest of the Hall Jeep team made it as seamless as possible. Would definitely do business with this group again!

Excellent customer service! All members of the Hall Sales Team were knowledgeable and professional. Special attention was paid to be sure I was completely satisfied with my purchase. Very pleasant car buying experience. Would highly recommend Trina Sprankle if you are in the market for a new(or used) car!

Working with Will was the best experience I have ever had at a car dealership, very knowledgeable super friendly.

Made an appointment for service. I was told it would take 2 hours. Fine, no problem with that. I was told after 1 hour my car was done. I thought, this is great. I was then informed that they did nothing because the problem had been corrected previously. They scheduled 15 people for service in that hour. It took 1 hour to do nothing in 100 degree weather. This is a problem for me.

UPDATE - I was contacted by the dealership today. I was told that the process of what happened with the truck was not explained correctly to me yesterday. I received an explanation that made much more sense and I satisfied with that. Thanks for looking into this Hall Chrysler Dealership.

Picked up my Aspen and didn't make it home before warning lights and horn came back on. 3 miles. I took it right back to Halls and i am waiting to hear from them. 4 wheel drive is still shifting into lock at low speed.

I came into visit hall to check out the new jeeps. When I arrived a gentleman named Treyvon came over to assist me. He showed me the new jeeps that just came out and went over all the changes for the new body style. He was very professional friendly and laid back. He made sure to answer every question I had and also bring up things I did not think about. I did not purchase a new Jeep that day but If I do decide to get one I will make sure to ask for Treyvon. I also have told a few of my buddies who are interested in the new Jeep to ask for Treyvon if they decide to go up there

Excellent sales department that made my car purchase quick, smooth and painless. Will be going back in a few months to purchase our second car as well!

Frustrated every time I've had to deal with this place.. Terrible customer support and plenty of nickel and diming.

Great service, really worked with me and made it happen. Benjamin Stewart was awesome. Great guy, great salesman.

I really love the truck I bought but, I never received the second key or floor mats I was promised. It just shows that they don t really care after the sale. I reached out to them twice and both times they had me come out to get a wrong key and incorrect floor mats. Just poor service after the sale. Update: The did reach out to make this right within hours of my review and I certainly appreciate that. I revised this to a 4 star review from a 3 star review accordingly. Thanks Hall!

Nerely Blanco IS AWESOME!!! SHE SOLD ME MY JEEP AND DID A WONDERFUL JOB.. GO SEE NERELY

I had an amazing experience buying a new car. My salesman, James was super friendly, helpful, and laidback. Left the dealership very happy and satisfied.

Went in for a vehicle inspection and was cheated out of money...services done that were not needed or requested. I was told the battery "might" be the wrong size, instead of verifying this they replaced my battery with the same exact battery they removed (pictures show this). Charged me $200 for a battery I did not need. They also left loose items in my engine compartment and my check engine light just happened to come in 30-40 miles after picking up my vehicle. When I contacted customer service to fix the issue no one contacted me back. My concerns were escalated to a supervisor but I have not heard from anyone in almost 2 weeks. Poor customer service. Don't trust this service department!! They are negligent at a minimum and possibly price gouging/making up problems to get their service techs and department more money.

Let me tell you why I gave them a 5 Star believe me I was not a happy customer at first. I was giving the run around in the beginning left came home was done with the dealership. About 30 to 45 mins later Charles Jordan calls me tells me that he s got something for me. Everything is ready to go I just have to come test drive it and it s mine. Went to the dealership a couple hours later I was driving off the lot with my brand new car. Charles Jordan went above and beyond to do what he could for me. I greatly appreciate everything. I love my new car

Went to Hall to get a Challenger R/T Plus Shaker and well i have to say, Eric Landers is hands down one of the best sales people I have ever come in contact with. The car shopping process is not something I wanna go through at all, but my experience with Hall made it smooth and almost painless. Eric listened to what I wanted in a vehicle and worked very hard to find something that fit my needs. Everyone was great in helping me through my process but by far made the car shopping experience truly enjoyable.

I just got 2018 Dodge Durango and traded in my old vehicle. My sale person was Eric Osborne. He was great and very knowledgeable about the vehicles. He gave a full break down of my cost which was very helpful. Their parking lot is very small and unacceptable there's only a few spots for customer parking. Other than that, the facility was clean and the service was great

Very good experience. Luke Lombardozzi was extremely helpful, and able to find me a vehicle that had everything I was looking for. The process was easy and straight to the point!

The service which I received from the dealership during the purchase of my new car was amazing. From beginning to end, it was a very smooth process. Benjamin Stewart, my sales consultant was extremely professional and went above and beyond to make this such a wonderful buying experience. I never felt like I was being pressured at any time. Benjamin is extremely knowledgeable, accommodating, and just a great guy. I reside in Williamsburg, but will definitely be making this dealership my # 1 place to go in the future for any car needs - it s truly worth the distance! Thanks again Benjamin, as well as to the others that made this an awesome car buying experience!

Great sales experience quick easy and got a great deal

Dave Moore knocked it out of the park for my purchase of a 2008 Jeep Wrangler. He got me exactly what i was looking for.. vehicle was in EXCELLENT shape inside and out. The Hall Chrysler Dodge Jeep RAM team provided a Car Fax report for my purchase to ensure that I was getting exactly what they were offering. Dave spent all the time required and more on me and my wife's purchasing process of the vehicle. Made the trade in process of my old car a very painless process. Answered all my questions, walked me around the service department and assisted me at every turn on any questions I may have had and answered questions I didn't even think to ask.

When I buy a new Jeep in a few years (and i will) I will make sure that my business goes where Dave Moore is.

Chuck in the used car building, was wonderful. He was kind, patient and willing to go that extra mile with helping my mom purchase of her new vehicle. She was very pleased with her choice and relieved that she didnt feel pressured and the price was great too. It didnt have all the bell and whistles she use to but Chuck made sure she got them installed her new vehicle. Chuck is awesome. Thanks

COURTNEY NORSWORTHY was Very helpful with me over the Past (2) Months while , I was trying to Figure Out which New 300, that I was deciding to purchase from HALL CDLR, in Va Beach, along with the Rest of the STAFF that Help Me get my 2018 Chrysler 300 Touring. I will be Referring my Coworkers Courtney way when they are in the MARKET for a New Vehicle. THANK YOU FOR ALL OF YOUR HARD WORK!!!!!!! MR. HARRIS

I had an minor issue with what I was charged for an diagnostic I left a review and was immediately responded to by the owner, he asked me to speak with his manager Jimmy Sauceda he listened to my complaint and refunded half of what I paid for my diagnostic Jimmy was very nice and very helpful and prompt with the refund I just wanna thank Jimmy for listening to the problem I was having and getting the issue resolved he did a great job!!!

I just purchased a 2015 Jeep Cherokee from Kevin Conley and could not be more pleased with the customer service I received and the professionalism of Kevin, Steve and his team at this location. Thanks again for making the process extremely easy and keeping me well informed.

Nothing but good things to say about this location! We met an older man a few months ago who explained to us that leasing the jeep we wanted was our best option for our budget, but with two 100lb dogs we knew it wouldn't work. A few months later we went back with initiative, and after sitting with an extremely patient and informative Eric Osbourne, we immediately knew it was the better fit. 6 grueling hours later, Eric put us in the car we wanted and with the expertise of Nerely Blanco, in the budget we wanted! Both of them can trust we will be back soon to get one for me! Thanks again so much for the help!

Excellent dealership to buy from!! Eric Lee Osborne was the perfect salesperson for my dad and myself, he didn't rush us or force anything on us!!

I couldn t be happier with my purchase Noel was very knowledgeable and made the car buying process very easy.

Treyvon was an excellent salesman. He was very knowledgable and courteous. Hall Motors hired an employee. God Bless.

Until now never had a problem with this Service Center. Yesterday I checked in about 11:45am for a 12:15 appointment. They took my car and never did the check. Then told me at 4:15pm they were to busy to do it.

James Loeven is AMAZING! I can tell he really cares about taking care of his customers and that really means a lot. He was very good at focusing on what I needed and required. We will definitely be going back in the future to see him when we are ready to purchase again. Keep up the excellent work!

I bought a Jeep wrangler about a week ago with my salesman Noel Ayala and it was a very smooth and nice experience, It's normally very stressful buying a car but he made me feel like home, like I was buying it from a family member. I'm so happy with my new Jeep. Thank you!!

CROOKS!! I took my jeep here a little over a year ago because the check engine light was on. After a smoke test, I was told by the service person that it was an Evap leak and it was going to be $500.00 to fix it. I was reluctant, and said I was going to take the jeep somewhere else for a second option. The service man told me ONLY the jeep dealership could fix the problem because the repair required special welding equipment. Long story short. I took the jeep to another shop and the BIG Evap leak turned out to be a need for a new $10.00 gas cap, as the original one had weathered ( being plastic) . Well folks, it's been a year and there has been NO issues with the engine light with my new $10.00 gas cap. NO Evap leak at all!! Seems obvious these people pray on women. I'll buy another new jeep at some point. But it will never be from this dealership!! I'll be going back to Culpepper where they do honest business!

Recently my check engine light came on in my 2012 Jeep Wrangler. So, I took it to Hall Chrysler Dodge Jeep. It was a 2nd cylinder misfire which was covered by warranty. My service adviser was Nicole with the Red Team. She was friendly, thorough and called me daily with updates. I informed Nicole that I plan on keeping my Jeep for a while so I asked her what else I should have serviced in the near future. She gave me a detailed list and explained which ones should be done first. I will definitely be bringing my Jeep back to be serviced at Hall.

Took my car here and my car never came back the same. I spent over $1,000 in less than 3 weeks only to get my car back with the check engine light on, my remote start stopped working, and my Uconnect was not working neither. All they were supposed to do was fix my radiator cap. The director had awful customer service. He seemed to not care about losing a valuable customer who spent thousands of dollars at his dealership for years... said for me let them work on my car again and spend more money... Let's just say I took my business elsewhere and never looked back :)

I recently purchased a 2013 used Dodge Avenger from Hall Automotive Jeep Dodge Ram located at 3152 Virginia Beach Blvd. Virginia Beach Virginia 23452 on October 24th, 2014. Upon arrival we were shown a car before being serviced that contained mounds of trash, wine bottles, papers, and dog stains and the smell of smoke. I was even asked if I would like to test drive it in that condition.

As soon as I handed my money over I have had several issues come up. Throughout the purchasing process I repeatedly mentioned to our sales agent that a second key to the vehicle was very important to me. The sales agent gave a whole spiel about how the second key was probably at the other location, but then when he got there it changed to located in an inventory box, that he did not have access to it, and that the manager that does have access to it would not be in until Monday October 27th.

On Monday October 27th, 2014 after not hearing from my sales agent I called inquiring about the second key and was told that there was not a second key available for my car, despite having a conversation while signing the paperwork and saying that we definitely wanted another key and being lead on that they would get one for us. After repeated inquiries the sales agent offered to have a key made at my expense, despite saying multiple times that it was no problem and we would get one.

I then inquired about the 4 digit pin to the vehicle so that I could look into getting a key made on my own and that was ignored as well until I called several times and voiced my concerns to a manager. The manager I spoke with was very unwilling to help me due the fact that a second key was not written in the We Owe paper work. The sales agent did not fully explain the We Owe paper work though I had already expressed how important a second key was to me. We were pushed to sign the We Owe document before signing other paperwork and did not have it fully explained to us the full significance of the paperwork.

My vehicle that I purchased still contained crumbs and debris left inside the center console and other areas throughout the car after being detailed for at least an hour and a half. Overall, it was an incredibly disappointing experience with customer service. You expect these tactics out of some back alley, fast talking car lot but certainly not out of an established, respected dealership.

Benjamin stewart was really helpful, answered all our questions. Very friendly environment. Thank you for helping us out!

This is my second vehicle purchase from this dealership and both vehicles were purchased from Jamal. Jamal is probably the best salesman I have ever worked with he makes you feel welcomed and he truly makes you feel like family. Jamal definitely knows his job and will do everything possible to get you in the vehicle you want. Bravo Zulu to Hall for having such a professional, kind , friendly and just a dam good salesman like Jamal. I can't wait til its time to buy my next vehicle from Jamal and Hall Jeep.

Best expierence so far. Amazing staff. Chuck is the best.

Worst dealership ever. Can't get nothing right. Bought used 2012 challenger and had it a month then Hall calls and says they need the car back because they can't find financing for me. That's after I put a thousand dollars in the car with aftermarket items and Hall said im gonna have to eat it. They even had the vehicle tagged and titled in my name. So finally after refusing to return it without my thousand dollars returned they finally got financing and i had to give them 2000 dollars more on the down payment. A year later I trade it in for a brand new challenger at Greenbrier Dodge. They are the best by the way. But when I trade it in Hall Dodge was supposed to refund me the money on my extended warranty that I'm not using that I bought and the gap insurance that I'm not using and I bought. They do the paperwork to cancel it and get my money back and come to find out we did the paperwork together and they never mail it in to the appropriate people to get my refund. So again I had to go down to Hall Dodge and get paperwork straight. My suggestion is avoid Hall dealerships all together they're all about the money and no customer service at all. My experience at Greenbrier Dodge was exceptional no problems very courteous and would recommend them to anybody and will be going back to buy my next car.

I was helped by treyvon in my car buying experience and i would like to take the time to say that he did a great job with quality customer service and a great attitude. As he walked me through the process he thoroughly explained what all the different deals and discounts available were and took the time to go back and explain things i didn t completely understand. This was my third car buying experience and by far one of the best, will be continuing to bring my business to hall automotive group in the future.

In the market for a new car so my husband and I came in to look around. Charles Jordan came to us and showed us around and all our different options. He was charming, great personality and very knowledgable. We felt comfortable with him. After deciding on a car, charles made everythinh smooth and easy. We are very happy with our experience.

UpDate > This has been resolved thanks to corporate office, without their involvement I would have been still getting the run around......Worse service department ever. I got new tires and a 4 wheel alignment and now my vehicle is shaking and pulling. It was not going that before. I complained and 2 days later still no call. I will be contacting the corporate office.

Excellent experience, Martin was very knowledgeable and made the car buying experience as easy as possible!

Anthony was very helpful and made sure I was leaving with the car I wanted!

I brought my husband in to purchase a new truck and we met with Eric Osborne who did a fabulous job in getting him into a new Dodge Bighorn Truck. I would advise anyone looking for a vehicle to keep ERIC in mind. He will go above and beyond to make your dreams come true.

My husband I bought a truck from this dealership in the winter and then came back to buy my 2018 Jeep Compass in late February. The 1st time around was bumpy, in regards to the trade in payout and this time was much worse. If you are trading in a vehicle, plan on paying an additional car payment or two after you trade the vehicle in as it seems delayed payment for the payoff vehicle is standard practice at this dealership. I had no problems with the salesman we worked with either time. They seem to sincerely be trying to make the customers happy. The finance department in a different story. I got the payoff amount for my trade in and per the directions of the guy in finance overpaid the amount that was not covered by the payoff amount in my contract. They delayed paying the amount in the contract so another charge of $149.03 accrued. At this point the deal was done, I had no awareness of an issue until finance called me and demanded that I pay this additional amount. I called my lender for the trade off and was told that Hall had not contacted them per standard protocol to solidify the exact amount and by the time they received the payoff amount additional charges were on the account. I was actually given the advice by the original lender not to pay. I contacted finance again and notified them of what I had found out and that is when things got ugly. Finance called me multiple times that day trying to strong arm me into paying the amount. When I stated I was not prepared to pay at that point, I got additional calls threatening to turn me into the legal department and me taken to court. I was told he had me on camera agreeing to pay additional charges, and they would proceed with legal charges. I tried to call and speak with a supervisor, left messages and no one called me or my husband back. We then started getting certified letters in the mail in from the legal department with additional charges & interest, stating they would be taking us to court for $149.03. I again tried to call the dealership and speak to the head of the finance department. After calling multiple times because I was not called back, I spoke to a man who stated I should have contacted him sooner, he sympathized with my situation, but it was submitted to legal and was out of his hands at this point. I think I have made this clear, but I had tried to speak with someone who could help me on multiple occasions, to no avail. A similar situation happened with our truck purchase as well and we had to pay a little over $400 to our lender after we had traded the vehicle in. We finally ended up paying them the $149.03 just to be done with it, but words cannot express how displeased I was with the experience of purchasing the Jeep from them. The individual in finance was one of the most rude and obnoxious human beings I have ever interacted with in a professional capacity. I also was really baffled as to why they would want to lose repeat customers over $149.03. I would strongly recommend going elsewhere. There are so many dealerships in the area, why deal with one that doesn't care at all about the customers that they are serving.....

I wanna thank Charles Jordan for helping me get a new car and i really appreciate you throughout the process. Great customer service as well :)

Patti Maggard was our sales associate at their used car dealership. She kept it real with us, remained in contact via text message, email, and phone and even came in on her day off to see us through the purchase. My family and I spent nearly 3.5 hours at the dealership where there is a childs play room to occupy our 2 year old. No one seemed to mind our rambunctious child and every one was accommodating. I recommend Pati for any used car sales and the manager Joe was excellent as well. Should we remain in the area we will be back for another vehicle. One can expect to be made to feel comfortable with no pressure. Thank you!

Cedric was very helpful. Provided me with everything I needed and made my car buying experience easy and enjoyable.

As a person who deals with customer service at my job, I would like to give Keith and Jeff kudos for a great job on customer service recovery for the issues I had when I had my vehicle serviced there.

When you go to Hall, you HAVE to ask for Chuck Jordan!!! Hands down, he's he best!

I have bought my last 3 cars from Hall CDJR including the most recent one just 2 weeks ago. Whether it was with the sales professionals such as Pati Hennard and Martin Hanley, service people or management, every interaction I have ever had was positive. I strongly recommend Hall CDJR.

Had such a great experience here. Benjamin Stewart was very helpful and great to work with on finding me the vehicle that I wanted. I am a first time buyer and Benjamin made the process very easy and was great with providing me with all the knowledge that I needed to know. He handled every aspect of my purchase with a smile and was very patient and provided excellent customer service. The rest of the staff that I came in contact with was also great. I highly recommend Benjamin Stewart and Hall Chrysler Dodge Jeep Ram Virginia Beach.

We are very happy with a repair that stumped the local garage. Michelle, our service advisor, stayed on top of the issue and gave daily or twice daily updates. The texts instead of phone calls is a GREAT idea- so much easier to glance at and respond than have to reply to a phone call. I'm sure it saves time for the service staff, too. Michelle really gave exemplary service- I'm actually glad the service advisor first assigned had the day off the first full day our car was in the shop so we were switched to Michelle. Lucky us! Christopher & Valerie

I can t say enough good things about Ben Stewart and Kristian. They went above and beyond to get my husband and myself into the exact vehicle we wanted! We absolutely love our new 2019 Jeep Cherokee!!! Very easy to work with the whole way through sales to finance! Thank you again!!

Just drove away with an outstanding truck and wow, what a deal they gave me. After shipping around town for the last two weeks, I met up with Will S. (Sales associate) and I have to honestly say he was the most professional, knowledgeable and friendly guy that I've dealt with in the past two weeks. He found out what I "needed" in a truck and went from there. Also great service after the sale... THANKS AGAIN WILL!!

Great customer service, and the service department gets the job done on time and always did a great work everytime I brought my car for service.

I went in for my regular oil change. The service was above excellent. The service advisor that helped me (Jason Gillentine) was more than helpful and polite. If he were a salesman, I'd buy my next car from him.

I will continue to drive out of my way to go there.

After a few years of going on the lot and just looking at the Challengers, Mr Tharrington Battle got me my dream car plus more and I couldn't have asked for a better experience. If you go to anyone make sure it's him, good vibe and honest. Thank you sir and Thank you Ms Abby the GM she is awesome

Stan Wilkins is a great guy to work with. He is knowledgeable and courteous. Thanks for helping me

This place and Hall Honda both are shams. My husband and I took our Jeep here for an oil change and a diagnostics test and we knew we needed our O2 sensor replaced and so after being told our Jeep needed $10,000 worth of repairs done to it we proceeded with the O2 sensor. The amount that they charge for labor is I. N. S. A. N. E. $140+ an hour? Seriously? It only took them about 45mins to change our O2 sensor out yet we were charged for 2hrs. And the O2 sensor itself only cost $170 and we payed over $400 for the service. Our am service advisor said she was going to give us a discount on the labor and took off some $30 fee for us but we still spent over $450 here. Why were we charged for 2hrs of labor when it only took 45mins to replace the O2 sensor?

Also my husband responded to their feedback email and they just ignored all the concerns he mentioned and replied with an itemized list once again of the $10,000 worth of repairs our Jeep apparently needs. Funny how we can come there every few months of oil changes and nothing s wrong yet all of a sudden we need almost $10,000 worth of repairs.....

This place and Hall Honda are AWFUL.

Mr.Tharrington helped my parents surprise me with a car. He is so awesome and very professional 10/10 would recommend!!

I dont know about you, but car shopping can be a bittersweet thing for me. Super exciting getting into your new vehicle, yet overwhelming knowing you are about to sign what seems to be like a home mortgage-life away!! Thankfully, for HCDJR and Steve from Woodbridge, VA...I couldnt have been more excited to sign away!! He and his team were so helpful and accommodating in any form that we may have requested. Any concerns or questions were always addressed and answered or a solution was provided. Never felt any pressure in purchasing. Always felt welcomed and valued! Would definitely buy here again as well as send potential car shoppers their way! Oh, and the BEST part...I got to drive my 2014 Mustang right off the showroom floor!!!!

Had a great experience at Hall Chrysler working with Anthony Carrasco. He got me the price I was looking for on my trade in and the truck I wanted all while making everything easy. I never expected to be able to find and purchase a car in under 3 hours, but it happened today! Thanks for the taking the hassle away!

Walked in as a potential customer, was told they are too low on staff for me to take a look at a new gladiator. Not to mention they didn t even tell me in person they had the receptionist tell me as I was waiting.

Good service. My only comment after service is I would like the vehicle washed.

ERIC OSBORNE at Hall, Chrysler, Jeep, Dodge and Ram in VA Beach is definitely the #1 salesman in the Tidewater area. I had purchased a 2018 Wrangler Unlimited Rubicon Recon from the dealership and Eric could not have made it easier every step of the way. He went above and beyond to go outside in below freezing weather and shoot a small video reviewing what the Rubicon Recon is all about! Hands down the best salesmen and best/kindest dealership in the 757!

Eric Osborne was awesome! He walked me through every step of the way trading in both of my vehicles. He was so energetic even with excitement, I could not keep up. I recommend him!

Robert Tisinger as a salesman is amazing. Good conversation and great to have on ride alongs. Showed some great trucks amd stuck perfectly inside my budget parameters. 10/10 would buy a Ram from here again.

I had a really great experience shopping here. Noel Otero was very nice and took his time showing us every option for the Dodge Charger we were looking to purchase. He helped us figure out how much we would purchase the car for. He also allowed us to test drive. Even when we weren t so sure, he gave us time to think about our purchase and he wasn t pushy. I appreciate his assistance and this was the best car purchase experience I ve ever had.

First, I never thought I would own a Dodge RAM for a truck until I went through Hall Mazda...which I've been dealing with for several years. I knew that I wanted to settle into a truck after purchasing a new home. After dealing with Virgil at Hall Mazda, he had set me up with Hall Dodge to view the 1500 HEMI Dodge Big Horn RAM. Needless to say I was extremely surprised and pleased to see the quality of the truck and how well it drove. I am now the proud owner, with bragging rights, of a GREAT purchase.

Second, recently i had wanted to have a drop in bed installed in the back for protection. Unfortunately, after going through parts, i was told that MOPAR would not sell one for install and that the company would have purchase 10 in order for me to get one.

In stepped one of the sales managers, Raleigh. He took the time to listen to my concerns and was readily available to offer assistance and time to get the problem resolved. It is this level of professionalism and courtesy towards customers that retain trust within their company. The outcome from Raleigh's support has instilled confidence with Hall Dodge/Chrysler and is a welcome after dealing with Hall Mazda for many years.

Awesome service. Our salesman, Anthony was friendly and professional and we are very happy with our choice

Kimberly got us just the truck we wanted, very happy with Hall

Thank you Philip Hassler once again! I'm loving my new vehicle. I will continue to purchase all of my vehicles from you. You always make my car buying experience quick, easy and absolutely educational.

James Loeven was a great salesman - he answered all my questions - he found exactly what I wanted - and we were in and out of the dealership in under 30 minutes.

I am so glad I purchased with Hall. I received excellent service as Shane worked tirelessly to figure out exactly what I wanted in a vehicle and he got it exactly. Bottom line don't waste your precious time. Go to Hall and talk to Shane and buy your vehicle.

I've been coming to this place for a while and refer people here all the time. These people are great at what they do and that's why I come here. The one time I had a bit of an issue Keith the manager went out of his way to make sure it was made right.
Thanks!

Phillip Hassler and his team at Hall was outstanding and so helpful. I was so impressed with their service and professionalism that I returned a couple of weeks later and bought another vehicle. Great Team of professionals!

I am very pleased to have bought my 2018 Jeep Renegade Latitude my buying experience was one of the best customer service experiences I've had in a while James was very courtesy and extremely accommodating to my needs my mother is 73 and she couldn't to sit at the dealer for the buying process and so James let me take over 4 different vehicles to show here and never once complained he was one of the kindest salesmen I've ever dealt with it was like we we're old friends I am definitely a dealership loyal customer now

Had a great experience at Hall. My salesperson, Ellen Kent, went above and beyond to try to find exactly what I was looking for without being pushy. I'll definitely be back. :)