Hall Chrysler Dodge Jeep Ram Review

Benjamin Stewart, Thank you for the outstanding customer service provided. He was very informative and went above and beyond service expectations. Excellent experience.

My husband and I bought a new Jeep from Anthony Carrasco and he was very pleasant to work with! Very kind and not pushy. If you go here, ask for Anthony to help you find a car you love!

Hello my name is Clifford Wyatt I had a most enjoyable visit to your jeep service department I am from Oregon and my jeep was running very poorly on Sunday during an excursion to kill devil hills. I call Monday to your dealership at 9:00 am they were able to give me a 10 am appointment and got me right in upon arrival. AL my assigned service writer was extremely professional and courteous. They were not able to verify my complaint but did find a PCM reflash that did fix the problem. please pass KUDOS to your staff Al the tech and receptionist all were very helpful and we are back on vacation in Williamsburg and getting ready to head for D.C.
CLIFF AND SANDI WYATT (Redmond Oregon)

I picked up my 07' Dodge Charger Tuesday from this location from having some oil leak work done to it. While driving down the street after picking my car up I notice that it is smoking. I'm thinking that's the oil burning off the pipes that previously leaked out. Once I am almost home I stop at a gas station to get gas and something tells me to check my car. After doing so I see that my car is still leaking oil badly. Everything was fixed except the actual things causing the oil leak because of a lack of knowledge and very poor communication from the mechanic who diagnosed my car. My service provider and I had a miscommunication in which she told me I had a valve cover gasket leak. That miscommunication was and is on me, but the reason I am writing this bad review and will be going back up to dodge and will be speaking to a supervisor to make a complaint and something will need to be done to help me is because the mechanic who diagnosed my car failed to inform my service provider that I have a oil pan gasket and rear main seal leak. I don't know how you can manage to do so, but he or she did. Me driving my car home could've caused my engine to lock up and thaqt could've cost me 3K. I will be in touch dodge!

James was great!!!! Spoke to him on the lot and wasn t ready to buy yet. He was so knowledgeable and helpful once I m ready I ll definitely be going back to Hall!!

I had the pleasure of dealing with Anthony Carrasco who not only helped get a great deal but was very upbeat from beginning to the end. The staff on Virginia Beach Blvd were all very pleasant and I will be doing business with them again.

I went there to help my friend find a car, I have to say it was very pleasant. Normally when I go to a dealership I expect for the sales people to be all over us, this was far from the case here. Our salesperson David Pridgen was delightful, he knew what he was talking about and worked with my friend to get her drream car. He wasn't pushy, and after meeting my friend he found the perfect car to fit her personality and needs. The vehicle she ended up driving away with was a 2016 jeep renegade. The car was well taken care of and they detailed it while they filled out paperwork. I would highit recommend you give David Pridgen at hall auto a call! He will take care of you!

Eric Osbourne made my buying experience pleasant without a lot of hassle. He was knowledgeable and very professional and will definitely return to buy another vehicle in the future. Thanks again Eric.

We have bought about 8 different vehicles here. I have no desire to go anywhere else. Harrington our salesman is 10 stars all the way.

Eric Osborne-Outstanding Service! Best Yet!

Eric provided absolutely amazing service. He is the best sales rep. that I have ever worked with. He is professional, knowledgeable, competent, dedicated energetic, honest, and he really tailored the car buying experience to meet my needs. He was not pushy and he worked hard for my business. This is how a car buying experience should be. I would recommend Eric to my closet friends and relatives.

Noel Ayala was amazing!!! He took the time to answer my questions and show us around. I will be back as long as Noel is there so that I can make my purchase!! Loved the customer service!!

Parts department sold bad part I returned it for warranty and they tried to give me the same key back as a new key. Stormy the manager was apparently okay with this. If this key doesn't work how will the same key magically start to work.

This dealership was top notch! Courtney went above and beyond to make sure I purchased the car I was most comfortable with. She gave me suggestions and his advice, but was in no way pushy what-so-ever. After I decided on a car the process was absolutely painless. So quick and professional. I felt like family by the end of the whole process! I would recommend Hall Chrysler dodge jeep ram virgins beach (Courtney in particular) to anyone who is looking for a new vehicle.

Derek helped me very much and provided great service. Very much would recommend him!

Had a good experience at Hall. Working with Cedric was a great pleasure.

Treyvon Thomas was excellent, very courteous, professional and helpful. He worked with us to get us a new car. The manger was also very helpful too we are very happy and will be back..

Kyle McKenzie is amazing! We have been thinking of buying a new truck for a while. After visiting Hall and talking with Kyle, we felt like we were well informed and were in very good hands. Kyle took his time with us and was very patient. I will definitively buy another truck from him in the future! Thanks Kyle for your expertise!

Will Sheerbaum was very knowledgeable about the Grand Cherokee and helped guide us through the whole process.

I wish I didn t even have to give them one star. By far, the worst experience I have every had in my entire life. If you have the chance, PLEASE take your car elsewhere for service.

It all started when my husbands truck wouldn t start. We called GEICO (who was phenomenal) and towed out car to the nearest repair facility for a scheduled appointment at 4:30 pm on Thursday. Let me point out that is was a SCHEDULED APPOINTMENT. My husband and I didn t think that it would be finished Thursday but the shop is open late... I believe 9:00 pm. So, we thought there would be a pretty good chance we would at least know what was going on Friday morning. Nope. My husband rides by the shop after he leaves work (on his way to pick me up and take me to a doctors appointment from work because now we have only one car) and sees his truck still sitting in the same spot. A little frustrated, we give them the benefit of the doubt and waited until about 4:00 pm on Friday to call. My husband calls (the service advisor has not reached out to keep us updated) and the lady who answers has no idea what truck he was talking about because it hadn t yet been put into their system. A little more frustrated, we gave them the benefit of the doubt yet again and waited around until about 12:00 pm on a Saturday to find (after WE called) that the truck still had not been looked at. My husband goes up to the shop and asks what the hell is going on and we got the sorry excuse of sorry, we got backed up. Then, we ask for a loaner vehicle because my husband can t get to work on Monday and we were told that they didn t have any left but there s an enterprise up the street.

Furious, I finally called myself (4 times) until I got to speak with a manager and magically, they had a loaner car available for me at that point. We still had to speak with the same manager again because the vehicle wasn t looked at Monday either. Tuesday, we re out of $500 to find out that there was a bad wire.

The amount of hassle and poor customer service I had to go through just to pay them my money for something that could have been fixed in a few hours was simply not worth it. I never write reviews but I had to post this one in hopes that no one ever has to expierence this.

Service department made me change the brand new air suspension compressor twice, I had to pay $700 dollars but compressor was working perfectly fine. This people don t know what they are doing. Please try chesapeake jeep deeler, they are very honest and professional and you are not going to believe but a lot cheaper.
Virgina beach jeep dealer will charge you $293 to tell you what s the problem with your car.
Chesapeake jeep dealer will charge you $119 to tell you what s wrong. Plus they get it right at first.
Please think twice before you take your car there.

If you need to buy a car you need to talk to my guy Anthony Carrasco! He was very professional and got me THE BEST DEAL in the build for my 2020 Charger Scatpack! I have been buying cars from Hall Dodge since 2008 and that alone should speak for itself!

It was a pleasure working with James today ! He was professional , knowledgeable, and cared about our needs. He did whatever he could to help get my sister in a great car and stay within her budget. Everyone at the dealership was friendly and we actually had a good time car shopping ( which is rare when car shopping ) there was no pressure to buy which we really appreciated . My sister left in an amazing car and we couldn t be happier with the wonderful customer service we received! Thank you !

Had a wonderful time visiting this location, particularly working with Treyvon. He was patient and gave me a real sense of vision with what I m looking for in a vehicle , will most definitely be coming back shortly after coming to a decision with the car I ll be taking home !

I would refer anyone I know to do business here. Benjamin Stewart was a great help. He broke down all the details and was patient and respectful during the entire process. Found me the car I was looking for with all the bells and whistles. I'm extremely grateful.

I just had my car checked by Kevin and Ron. They fixed my loose vent and confirmed that nothing else is wrong and no further damage from the snow. They did not charge me anything to for tightening the vent tube. This was really nice and helpful ! Thank you very much! I believe they will be my mechanic form now on!

Ben in sales was super nice helping me with buying my car! He offered to come on his day off to hand me the keys to my vehicle! Super dedicated employee!! He knew a lot about my car! Excited and happy about purchase :)

Will always call Rob in Jeep parts for all my Jeep and Chrysler needs.

Desiree Decker and Benjamin Stewart were both fabulous to work with. The vehicles I was interested in were waiting and ready for test drive. Benjamin showed a ton of patience walking me through all the "bells and whistles" on this beautiful Jeep Grand Cherokee 4x4 with the altitude package. Love the Rhino color and the service was over the top. I'll be back...in 39 months. Thank you Benjamin and Desiree!

Jamal is hands down one of the best sales people I have every come in contact with. Usually the process of car shopping is not something we look forward to, but our experience with Hall made it pleasant and fun. Jamal listened to what I wanted in a vehicle and worked very hard to find something that fit my needs and stayed in line with my budget. Everyone in the show room and finance department were amazing, but Jamal by far made the car shopping experience truly enjoyable.

Make Hall Chrysler Jeep in Virginia Beach your first and only stop and ask for Eric Osborne. Eric is the best sales person I have ever worked with. He is very knowledgeable of their merchandise. He broke down all of the information on our new SUV so we would understand what we were purchasing. Nerely Blanco did an excellent job of explaining the finance process and the manger of the dealership came over to thank my husband and I for our business. My experience with Hall Chrysler Jeep has made us life long customers.

Jason Rice was awesome!! Stanley also! Very pleasant and not pushy whatsoever! I will definitely go back to Hall!

I can not say enough about how great my experience was. I worked with Kevin Conley the most, but truly the entire dealership - from their managers, to financing department, to their service members were just phenomenal to work with.

Purchased a 2017 Ram 1500 Crew Cab Sport. Kevin Conley was my Sales Consultant and the best part of the purchase process. He immediately went to work for me, he was honest and understood what my wife and I wanted. We weren't an easy sale but he just did his job and worked to get us the best deal. I don't regret purchasing from the Hall team in VA Beach.

Went into Hall dealership while being in a pickle financially and just hoping to get something done with the current loan and truck I own. Had an appointment with Deek and he made sure I was taken care, after several attempts Deek never gave up and was able to get me a 2018 Dodge Ram 1500 with a lower payment and really helped me financially. I really can't thank him enough for not giving up on my situation and making sure I left happy.

Treyvon Thomas helped me with my purchase of a used vehicle he is very professional and great to work with thank you.

I drove 8 hours from South Carolina and bought my last vehicle from Hall just to work with Philip Hassler. I've always bought all my vehicles from him so making the trip was worth it. its always been the easiest, most educational, and most expedited purchase process. Last time I was in to purchase, Philip paired Chuck to work with me and he was awesome. I've recommended a bunch of friends over to Hall because of Philip, and I've heard wonderful things about a gentleman named Eric as well that a few of my friends got to work with. The whole sales staff was awesome and even though I was the guy who came in 10 minutes til close (sorry again), they were all still smiles and the energy was nothing but positive in that place. I wish I could relay the message to everyone that Philip Hassler and his staff have revolutionized the stigma of the car-buying process and made it what it should be. Easy, simple, hassle-free, quick, efficient, professional.

Ben did a great job helping with any questions we had on the vehicle and providing a wonderful experience. We never felt pressured during the entire experience. I would definitely recommend them for any vehicle purchase.

Recently purchased a 2019 Dodge Challenger. Originally came in Looking for a Wrangler but after driving the challenger I fell in love. I was very happy to work a deal with the amount of negative equity I had. Luke was helpful and not pushy. Gave me options and understood when I said no that meant no. I would recommend this dealership.

Benjamin Stewart was an amazing sales person. Front start to finish, he was there every step of the way and answered any questions we had. My husband and I love our new Dodge Journey!!! Thanks so much

Previously gave 5 stars, but now 1 star. Went online to research truck and logged in to find internet price< which was same price advertised, and within a minute received a call, email, and texts. Told them was just researching and wasn't going to do anything until end of year. Still received calls, texts, and emails. Asked/told them to stop. Now still getting 2 calls a day! Lost my business. I will look at Greenbrier or Southern now. A simple request, but they have to continue to be overbearing. Lost my business also for servicing my truck.

Martin Hanley made my Jeep Wrangler search and purchase as relaxing and enjoyable as possible. He was helpful and informative yet not pushy. He gave me ample space as I walked the lot and investigated my options, yet was immediately available to me when a question arose. Even after the sale, he has made himself available to ensure that I am happy with the purchase. I am more than satisfied with the experience.

So I purchased a 2016 hellcat charger from the used sales department back in October 2018. The SRT rep butch, who is stellar, led me to a great rep at that time who handled my sale wonderfully I had a overall pleasant experience. Thinking that this would transpire over to this week when I went in to willing to purchase the 2018 widebody hellcat they have on the showroom I assumed I that pleasant experience would carry over. I was wrong. Eric Osborne was who I dealt with initially and he came off as a solid salesmen. Little did I know he was as grimy as they come. He was already dealing with a customer but heard the words hellcat and ran to "assist me". I waited hours to get legit assistance from him due to him trying to juggle multiple customers. If he was busy he should have gave me to someone else but of course "hellcat" you would think I'd be priority. After coming back with a ridiculous price for a car that's going to be 2 years old I was insulted by his comments in regards to "my budget". He came off very condescending and arrogant as if I lacked intelligence. I'm not going to pay for a 2 year old car the price as if it was the year you ordered it brand spanking new. So after he was frustrated from me calling him out for disrespecting my and my wife he storms off leaving me with the manager Devin. Devin then proceeds to say he can't lower the price. So even after this I wanted the car so i left to go meet with banks in regards to financing. They told me if they dropped the car $5000 they would sign off due to the value of the car. It's priced at 78k the banks value it at $60k bc it's old. Even then I was willing to still commit with the sale. So I call again the next day and discuss with Devin how his salesman Eric was horrible and made me want to take my business elsewhere, Devin brushes over this and tries to focus on the car sale and wants me to come in still. I get there willing to talk and Eric is sent out to "assist" again. He never once apologized for his actions and tries to come up with panzy schemes to figure out a way for me to apply for financing instead of dropping the price of the vehicle to what it's actually worth or even to the number the banks would approve it at. Eric gets frustrated once again bc I am not falling for his tricks and storms off again! Devin comes out and shows me a final offer of almost $80k. I asked him to drop it another $1000 and I'll sign on the line. He refused and after all this I left. Overall a HORRIBLE experience for a car that's been sitting in front of Butch's office since he ordered it. A customer willing to buy it and I was treated terribly. Unfortunately this is one of the only dealers in the area that receive hellcats so I will probably have to travel now bc I have such a bad taste from this horrible experience with this dealership I wouldn't even give you my business again for a top of the line vehicle. If anyone goes here avoid Eric Osbourn at all costs he is the most manipulative salesman I have ever dealt with.

Update: the owner claims a sales manager tried to call me. Never occured. Also been attempting to call the number provided and never answers nor responds to voicemails I leave. I'm totally over this horrible dealership as a whole. I'll tell all my friends looking forward to buy the new 2020 widebody charger to take their money elsewhere. Totally ridiculous.

They are blessed to have Courtney Norsworthy as a sales person. She is organized and had everything ready to go with my sale! She is quick to followup with any questions or problems. My issues have all been with the service department. Left the Jeep there after purchase to have problem addressed/no response to multiple calls to check status. Had to show up, given Jeep only to find out problem never addressed. Had scheduled appt for another issue and was informed then they were scheduled to "take care" of issue @ this time. Greg was wonderful and was in contact with me via text. Unfortunately the second issue was not addressed. Took three service appts for what I believe should have been taken care of in one appt. (rim issue & charging port)

Treyvon did a great job in helping me find my new car. He was very courteous, professional and knowledgeable. He made the process very easy for me! The management was very friendly as well!

I have bought a Jeep wrangler and Jeep Gladiator from Eric osborn, the most recent being the 2020 Jeep Gladiator, due to the COVID 19 pandemic and just having a baby it was difficult for us to make it into the dealership, but thanks to the help from James Loeven and Abby Meeks the process went great. My family will continue to do all of our car buying from here due to the great people and service we receive time and time again.

Courtney Norsworthy is absolutely amazing. Extremely helpful, very knowledgeable, and very sweet and friendly.

They had the car I wanted and Ashley was great! But the dealership was more concerned about end of the month numbers than taking care of me. I had to make 4 return trips to complete the deal and I had to stay on top of everything. Once they made the sale, they didn t care about what was owed to me. I had to pester and call them. They said they would expedite my ceramic coat and have it done when I picked up my car. That did not happen. The service department however, was great! I m dealing with a manufacturing defect, but hopefully this will be resolved soon.

After visiting all the Jeep dealerships in Hampton Roads, we returned to Virginia Beach Hall location where all our needs were met in relation to purchasing a new Jeep Wrangler Sahara. The team of Tharrington Battle, Desiree Decker, and Mark Eckert were outstanding!

Expeditious, professional and courteous. Thank you!

Will write my full review when I receive. Trayvon was very nice. He listened to what I needed in a vehicle. Part...1 After talking and then getting the wife all started to go good. Jeep seemed top be what we needed ; but no hitch. Add it HALL helped by cutting install price { fine} needed for handicap lift. RV hook up wouldn t match old jeeps. HALL cut price again. I am waiting now to get the back up camera repositioned due to the lift blocks camera. 3 1/2 STARS.
Part...2

Purchased my newest vehicle on friday. The experience was excellent. James was awesome to deal with. Would recommend these folks to anyone looking to buy a new vehicle!

Kimberly Duarte was excellent and I will be purchasing my next car from her!

Outstanding service! Dan Dailey ensured all my questions were answered, and got me the best deal around. He went out of his way to ensure i was treated like family there. Best car buying experience i have ever had.

Drop someone off there don't know anything about there services

Unbelievable courtesy and very professional. I am a proud owner of a dodge 1500

Ron was the man!!! I cannot say enough about him that would do him Justice. A truly seamless experience and by far the best car buying experience I have ever had the pleasure of doing!!! I you are in the market for a RAM go see this man!

Fantastic Sales Team! James Loeven was extremely knowledgeable, and a true professional!! He made our purchasing experience a great one! I rate him a (10+) across the board!! I will buy from Hall and from James and the Sales manager Christian again! Additionally, I will recommend Hall Jeep to my friends and family.

I worked with Dallas Breeding in sales and Charles in the finance dept. Charles was very professional and personable. Dallas took time to find out what I wanted and made great suggestions based on that. He took the time to listen to how horrible my last 2 experiences were. Then he ensured I that didn't happen again! He even called me when I got home to make sure I was happy! Thank you Dallas!

Took my car in for a regular servicing plus an engine flush, tire rotation, and rear differential servicing. Had previously been a patron out Southern, but their service department was truly awful so I made a switch. Glad I did because I had a great experience at Hall today; waited only an hour, and my cost was nearly one hundred dollars lower than what Southern had quoted me at for all this work.

On the drive home my car drove like it had when I left the showroom with it many years ago. My only regret was ever going to Southern in the first place. Thanks, Hall.

Great Dealership, great experience! I came in to get some work done on my truck, and next thing I knew I was talking to Courtney in Sales! She was very friendly and professional. She answered all of my questions and made me feel completely comfortable with trading into something new! Thanks for training your Sales Staff to treat us customers like real people and not just potential money walking through the door!

I honestly could not have had a better experience. I live over 800 miles away from the dealership. I called and was able to work out everything over the phone with Kimberly and Joe. They were both fantastic! Made the whole process super easy. They didn't add crazy fees to the price of the car either. I showed up two days later and was in and out in two hours! And now I have my dream car thanks to Kimberly at Hall Jeep! You rock!

Treyvon was very knowledgeable and gave me all the information I needed to help my vehicle search.

I had a wonderful experience at this dealership! Our sales representative, Noel was amazing! He was very knowledgeable and courteous! He was definitely a pleasure to work with as he took the time to try to meet our needs. I highly recommend this dealership.

Very Great sales man all other member of team also kind helpful.Thank you love my New Jeep.

Just got our brand new Jeep Wrangler from this dealership, thanks to the dedication and professionalism of our agent Tharrington. And it definitely shows. Their showroom is busy with interested clients for the many times we've been there. While some places we've been to are pretty content with just giving you a test drive, this place strives hard to earn your business. And it's been a pleasure doing business with this dealership!

Benjamin did a great job was extra helpful and defitnatly didn't make me feel rushed or forced into the deal. He made the whole experience comfortable

I recently purchased a Jeep Grand Cherokee from Chuck Jordan and the experience was fantastic. He gave me great service, got me a great price, printed all of my documents in a timely fashion, and got me through his tremendous finance department in a timely fashion with a great price on and extended service contract to protect my 2017 Grand Cherokee. I would absolutely recommend Chuck and the Finance Director Mark to all of my friends. Thanks Mark

Mr Stewart was a great help and really worked with my budget and got me into my dreamcar

Anthony sold us a new Dodge Ram Rebel. Throughout the entire process he was patient, professional, and pleasant making the experience of buying a new truck a pleasure. I highly recommend Hall, but more importantly, I recommend the customer service of Anthony C.

Kyle M. Was a great help for my party and I! He was very friendly and not only made great conversation but he gave us the best car buying experience. Would recommend him to anyone in the VA area!

From the moment I arrived I was treated with respect! It wasn t like the hounding you get when you show up to a dealership which was great! Kevin my salesman showed me what I wanted to see and treated me like a person not a sale. I ve bought vehicles from quite a few dealerships over the U.S. and I have to say by far they are the best, I was working with another dealership in Virginia and two in Ohio (where I live) and they worked to get me the best deal! Even the two finance men I dealt with weren t pushy and listened to what I wanted and needed as far the extra warranty goes. I had one issue with the woman that was retail or finance manager where she was less than friendly when it came to me finalizing everything because it was an out of state purchase. She came to me with an attitude and kind of combative but other than her everyone was phenomenal! I would definitely consider my next purchase from them!

Nerely Blanco and Steve G were just plain out fantastic to work with. When I thought my needs were not going to be met they went beyond what I expected for the sale of my 2017 Jeep Wrangler! Thanks for all the hard work you guys put into it. You made it happen!

Anthony Carrasco, was great at Hall Chrysler! Went out of his way to find what I wanted in a truck. Thanks again Anthony!!

Top notch dealer! Excellent experience with Pati and Chuck...truly went above and beyond to make me feel welcome and get the deal done. Couldn't recommend higher!

From the first phone call Lindsey was very helpful and didn t sound like she was trying to reel someone in for a quick sale. She was very nice and actually got back with me as she said she would each time even though I was clear we were looking for information and not planning to buy for some time. James our salesman was extremely helpful and answered all of our questions completely and didn t seem like he was just trying to get a sale either, he was very friendly and talked with us as long as it took till we were sure about all of our concerns and questions. Not to mention the test drive was perfect, even being sure to mention all the features we didn t even realize were there. This place feels like a clean quiet place looking to make friends that ll will be back for life, not just customers. They have my wife and my business for sure.
Thanks again to Lindsey and James! We will be back soon!

I recently had a fantastic customer service experience at the Service Center. I went there to have a screw removed from a new tire that I had purchased 3.5 weeks ago. The Service Manager advised me that I needed a new tire due to where the screw punctured the tire wall. The gut punch was that it was going to cost $175 (est, includes tire + labor). Much to my annoyance, that was an unplanned cost since the tire was less than 1 month old. The Service Manager was AMAZING - he was willing to check and to see if a warranty was offered with the tires. He asked his boss, went to the Parts Manager, and low and behold, I was able to get a replacement tire for free due to an unknown warranty. Two takeaways - 1. It doesn't hurt to ask. 2. The Service Center at Hall Chrysler Dodge Jeep RAM continues to impress me with their excellent customer service. It's because of your service that you have made me a forever customer! THANK YOU for all you do.

This was my second time purchasing a vehicle from Hall Auto. And it was an easy and painless experience. The car salesman I go to is very, very professional. He will make sure he puts you in a vehicle that your truly desire. I can honestly say this is the only dealership I'll buy my cars from.

Long story short. I had a GREAT experience buying my 2017 Ram1500 Sport Crew Cab from Hall. Was greeted by Chuck and worked with Mrs. Patti on the paperwork. This was my BEST experience ever at a dealership. No pressure what so ever. Mrs. Patti, you rock.

I was a little worried about taking my car for an oil change. As my car is a bit different to do an oil change in. I have a Fiat 500 Abarth. It did take them a little longer. Due to them not being very familiar to the Fiat group. They did good and will definitely be back.

In 1999 my husband and I chose to purchase a jeep and they tried to go up on us over $125.00 on our monthly payment then what we wanted and the sales person told us well it's only $125.00 more then what it was supposed to be...and I was like yeah that will pay a gas bill or something else. Anyway I had paid them $1500.00 for a deposit and they weren't supposed to cash the check till we were able to talk to finance. It went on for over a week and we told them not to cash the check till we got the financing worked out. Well needless to say they didn't do that.

Then comes 2000 my husband walk in there and decided to give them one more time and he told them at the beginning that he was not comfortable to be there after what they did to him the first time. He explained to the sales manager what had happened he rest assured that this would not happen again. We got a good deal and were very happy.

Now present time. I would like to purchase a jeep and went through the USAA to build my own jeep and found that the one that I wanted was in Va. Beach. So got with the internet sales people and Julia I will say was excellent but she had a difficult time for anyone to help her. She jumped through hoops to try and get me this jeep. Well on my USAA build my jeep the sticker price came out to be $28,000. with everything I wanted on it....exactly everything. Well it's been 2 weeks that we have been going back and forth, mostly us calling them cause they wouldn't call us back and tell us what is going on. I was trading in a Mustang GT premium package with a sun roof that I had put in and tinted windows. It was one step under a Shelby and with only 27,000 miles on it and in perfect condition. They only wanted to give me 21,000, for it. Then the price kept changing on my jeep and instead of getting their act together so that they could send the paper work to my husband's credit union so that we can get it financed and I can drive from Mississippi to pick it up they put it off and it doesn't get done. So now they won't be open again till Tuesday. I didn't receive a phone call till 4pm today to tell me that they couldn't get the financing there...but yet they want me to give them a $500 deposit to hold a vehicle that is non-refundable. I might live in Mississippi, but I wasn't born here. I have more buy time then they do sell time. All they had to do is come off of the price $1600.00 Which I know they will have no problem making it up in my car. Well hence management has changed again and they don't care about the customer it's the final line. They don't realize that when they give someone a good deal cause it happens all the time, that you are going to get more customers that are happy then they are frustrated. This customer is frustrated...and hence back on the wagon of never buying from Hall again!!! I've been buying cars long enough to know that words can make you or break you. It has taken me almost 2 weeks to get through all of this and received nothing but a big headache from it all and another bad taste in my mouth.

I will say though our sales person Julia tried very hard to make this work for us...it was the other's on her team that held her down. She was very professional and considerate of our feelings. Like i told them before I had a car...and it was in excellent condition. I just would have like to have had a jeep. They would have made a sale and an additional 7-8 thousand dollars on my car.

Thanks but no thanks!!!! Buyer beware...all kinds of digits end up on your invoice by the time you get ready to buy. If it seems to good...it usually is.

Again Hall Dodge employees has supported my concerns/issues with outstanding customer service both in service and parts. This is a dealership that has treated my family needs since 2014, thanks.

Oil change in and out in under an hour. Told me about oil change package and saved me a bunch of cash

Treyvon was a amazing help !!! He helped us purchase our 1st car. He was very polite and had great customer service.

Please go to hall Chrysler in va beach to see Courtney Norsworthy to get a new car or truck

3 stars because this time I got Matt and he took good care of my truck.
Prior experience, I took the trick in to get the recall done in which they said "yes we got the part". When actually they didn't and only got the state insurrection done, and a TON of concerns with what I need done! When my husband had just did these things a few months prior! Next...
They said they would call me when the part comes in, never got a call so 6 months later I take in with valuation the part is in! To find out, there was another recall the part wasn't in yet... I'm OK with that but let's see if they call me this time?

Well, it's been a long and grueling month for all 3 of us. I hate to say it, but especially for me. So I took a little bit of time for myself to go look at something I've been wanting....and I left with it. I cant thank Frankie Lewis enough for making the process SO easy and painless. You are a great friend and a great salesperson!!!! The entire encounter was awesome and fast!! My head is still spinning lol!! Well, I guess car buying really isn't as hard as I have always thought! Thank you again Frankie!!! You are awesome Bye Bye Black Beauty, Hello Hulk!!

I purchased my Dodge Ram 1500 new in 2004. I has served me well and is my second Dodge Ram 1500. I put over 125k miles on that good ole truck.

I had to have a State Inspection Sticker...don't we all?
I went in for a State Inspection Sticker knowing I would need to have my headlights, that's plural, working. I figure that was going to cost, and it did...$800.00+. Are you with me so far? State Inspection Sticker $15.00 plus the $800.00 for the lights. As it turns out there were some other defective discoveries which needed to be corrected. The spark plug wires, spark plugs, and the upper and lower ball joints, and the rack& pinion steering. OK, so the truck is a little older, but drove into the service department just fine.

After getting my inspection sticker put on...$4000.00 later. I drove my good ole truck out and it just didn't drive the same. The steering was terrible and the ride loosened my fillings. Great, more dental work, not to mention my poor kidneys.

I intended to get the truck back in for a second look at the front end suspension work because the rider just kept getting worse. I procrastinated too long. about 60 days after the work was done I was driving home when the front end began to pull hard left, then right, then left again. I managed to limp it home and called Hall Chrysler Dodge Jeep RAM Virginia Beach, VA. After trying to speak to a manager...good luck with that. I called and got the phone forward merry-go-round three times. My final effort ended in a conversation where I told the live person that if they put me back on the phone merry-go-round I would continue to call back. Eventually, someone asked if perhaps he could help. I explained the situation and they asked me to drive my truck down to their service department. I refuse to drive the truck in that condition. The sent a tow truck to tow my truck in.

They invited me down to look at the damage and asked if I had been out off-roading...I am 53 years old.

The shock on the front passenger side was completely bent and they said they had never seen anything like it. There was grease from where the CV boot split open and of course both those gears would now have to be fixed. I don't understand why the service mechanics did not detect these issues which would present me with such an exciting ride home only 60 days earlier.

They were not taking any credit for my misfortune nor could I relate any of the front end work to the mishap. So, in the end I need an additional $1,600.00 worth of work done to my front end 60 days after having them put a State Inspection Sticker on my truck. I will have spent more than $5,600.00 from January 16, 2015 to March 18, 2015 (which is when they said my truck would be ready...Perhaps tomorrow) I really should be grateful, because they did not charge me anything for the $15.00 State Inspection Sticker. What a good deal.

I highly recommend getting your vehicle service at Hall Chrysler Dodge Jeep RAM Virginia Beach. They may give you a break and not even charge you for the Inspection Sticker! How cool is that?

5 star rating if purchasing from here trust you are in good hands the management and sales associates will get you what you need. Ask for Chuck great guy to start you on the way to your new vehicle.

I PURCHASE A 300 FROM THARRINGTON BATTLE OF HALL JEEP DODGE IT WAS THE BEST GO SEE THARRINGTON AND JOE THEY WILL TAKE CARE OF YOU

Absolutely friendly and professional!! They will have my business forever. I'm a Active Duty Sailor and a single mom, so of course I was worried about what my experience was going to be like. I am very happy and relieved to say, it really was a pleasant experience. If you are looking for a person who is knowledgeable about discounts and rebates and knows how to work out a good deal in YOUR favor, then you simply must request Mr. James Loeven!!!
You will NOT leave disappointed, he is there to give awesome customer service to the best of his abilities, something that I constantly see missing in today's customer care. Thank you Hall Chrysler Dodge and James!!

My wife and I had an amazing experience working with Eric Osborne. He was able to be flexible enough to go from the possibility of me trading in my truck for a new truck that I really didn t need to us throwing him a curveball and deciding instead to get my wife out of her terrible car into a brand new 2019 Jeep Cherokee and despite the change that we threw his way he never got frustrated with us even though we made him stay late two nights in a row. Would definitely recommend anyone to buy from him and Hall Chrysler in general as everyone we worked with was amazing! Would definitely shop here again!

This is my 2nd car from this dealership. Vernon Lemmon and Desiree Decker took care of me with a great deal and Vernon worked his butt off in the pouring rain to make sure he found the right car for me and it wasn t even at his own dealership! Nothing but a great experience every time!

I came in and worked with Noel Ayala. I was beyond impressed of this young man professionalism and customer service he provided. Noel made my wife and I very happy and answered all possible questions we had. He is definitely passionate in what he does to help people land on the perfect car to accommodate needs. I highly recommend Noel to be your sales person. Thank you Noel Ayala.

We had an amazing experience purchasing our minivan. Bobby and the sales team went above and beyond to get us into our dream car. We would recommend Hall CDJR to anyone looking for a new vehicle. A very special shout out to Ken, James and Bobby! You guys did amazing and we'll be forever grateful!