After waiting for 4 hrs. for a planned and schedul...

After waiting for 4 hrs. for a planned and scheduled appt., I left frustrated due to a miscommunication. I wanted one thing added to my car and instead got something TOTALLY different. (Note to self; always clarify clearly and precisely when adding new gizmos to car.) Long story short, wait another hr. and have them remove the part, Or leave it on and involve the manager. Choosing the later, I was pleasantly surprised by the generous price reduction of my overall bill. (What took me in for servicing in the first place was this glaring yellow wrench on my dashboard. We use synthetic oil so thinking it had to be topped off, I made the appt.) After leaving the dealership at 3:30 on my way to Monroe, I was already on 316E when I noticed (to my fury and frustration) that the tech forgot to reset the button and here I am with this glaring yellow wrench again!!! I called the person who I had initially been dealing with, and was told to either A: turn around and come back. (NOT happening) B: stop in at any oil change facility and ask them to do it. (Again, NOT happening) Or option C: reset it myself. The person told ma to find the "Menu" knob and turn it until I came across "Maintenance ". I told the person that no where was there a "Menu" knob that I could see and that I only had buttons to push. What a heck of an ending to a very exhausting day. I ended up figuring out on my car that there is a reset button, and to wait for it to blink twice.
There are several morals to this encounter that can be learned. I just wish the lessons learned was at someone else's expence. Hence my rating.