My service guy Glenn really brought my confidence back to Honda of Gwinnett! A couple prior visits had me questioning the commitment to customer service.
He was very attentive , informative ,and he even walked with me to locate my car which was great ! Kudos to Glenn! Good Job!
Been looking to buy a 2014 Honda Accord for quite some time and haven't found the best deal until coming here. The salesperson that helped me find my car was Joseph Shin. He not only knew the ins and outs about the car but also gave me a very good deal. If you are in need of any help on buying a car from Honda, I highly recommend Joseph.
Worst experience so far. The way to know if a used car salesman is lying to you- his lips are moving - fast. That's all we got was fast talk BS
Service department stuffs are very friendly and also very satisfied with the jobs they done.
Kay Chae was very pleasant and the team that supported her! Could not have had a better experience buying a brand new car!
They are professional as well as friendly. Great service. Also gave me a discount as well. It was my first trip there
This review is solely for the service department, as I purchased my Honda from a family member and drove it over from Colorado.
There was a wobbling noise that I was experiencing when driving it here in Atlanta, so I took it in and Brandon Wood was my Service Advisor. He basically got me registered, and set me up with a courtesy ride back to my house (I live about 5 miles away from the dealership) within minutes.
Upon inspection of my car, Brandon was patient with me as I looped in my brother, since I wanted him to hear about the issue and discuss what the potential options were going to be.There was no issues with upselling, or pressure to do anything more than discuss what the possible choices I had are and what I wanted to do moving forward.
I'm sure it was annoying to have two guys conference calling him on a busy Monday to talk about servicing a car that wasn't really sold by that particular dealership, but I found it refreshing to have a frank discussion with a service advisor and not think that I was getting taken advantage of. In fact, once I get the car finished up and ready to go- I think it makes sense that I will be using this local dealership for my service needs from this point forward.
I'd like to recognize Brandon for exceptional work today, and also getting me back on the road without breaking the bank. I'm thankful for the service, and effort in making sure I was happy with everything that happened with getting my "new" Honda safely back on the road.
I bought 2015 CRV from this place, and I have been satisfied with it. However, I really do not like their service department. Every time, the service advisor tried to sell me unnecessary services. I did not know much about the car and was also too naive, so I always spent extra money and ripped off almost every time.
I have had the best service with Amy Quince. She is the best employee and very kind. Also very helpful always there when I need her!
I received excellent service today from Steven Shoemake. i will be back because of the excellent customer service.
Purchased my Honda here and I have to say that i got a good representative. He was courteous and ready to answer my questions.
Gwinnett Place Honda was great. I loved the friendly atmosphere and everyone was so welcoming. Collin Harper was one of the best salespersons I ve ever met. He was honest and I could tell he genuinely wanted my family and I to get the best deal on a car. I really liked that he wasn t pushy and manipulative like other salespersons I ve met in the past. He definitely deserves recognition for his genuine personality and his hard work. If you re looking for a car, I recommend requesting an appointment with Collin.
On November 20th I purchased a 2017 honda civic. Mr.Marquis Taylor, and Mr. Marco Herrera went above and beyond to get me in my new honda. They were courteous and informative about everything. Carey Paul honda treated me like a lower class citizen after I purchased from them. I will stick with Gwinnett Place Honda in the future. Thank you again Marquis and Marco. Be Blessed.
Just had my car serviced here. They have one of the more comfortable waiting rooms I've been in. They have free wifi and areas to sit with your laptop and work. Or, just sit back and watch TV. The service manager was super nice
Love that the sales person I had, Clement, was not pushy or overbearing. That tends to make me go elsewhere when I encounter those type of people. I had a good experience and left out of there with exactly what I wanted (2018 Honda HR-V) at a great price! Will be back in the future!
Very courteous and professional, took my Honda in for a check up and the process couldn t have been smoother. They quickly identified some items with my car that needed attention but were very flexible in what I needed to fix now and what could wait (I have an old CR-V and the ole girl needed some work!). Communication was excellent, and when they needed certain parts they had them overnighted to make sure I got my vehicle back ASAP. We have another Honda vehicle and are already planning on taking that one to this location as well.
It was a fast service & I got a free car wash! Great dealing with my hometown, Gwinnett, any day.
Had a set of tires put on my Tahoe, great service from my advisor Zach. Most definitely would recommend to my friends
Ryan and Mike, we're very helpful. We had a great experience, we would definitely recommend this place.
Professional, courteous, no haggle experience! From the initial internet inquiry to the first visit to the dealership to test drive, to subsequent follow-up calls by the sales rep (Chris S) to ensure our needs were addressed, to the final appointment at the dealership to buy the car, everything was a pleasant experience. The finance manager also provided very informative details about the warranty and add-on options without any sales pressure whatsoever. The leading edge technology used to close the deal and sign the "paperwork" was really cool.
I negotiated with other dealers on the phone what at the dealership to give them one final shot at winning my business and Gwinnett Place Honda left me alone to make my calls and in the end provided the best deal in the area. We were driving the car off of the lot within 2 hours of making the decision. These guys are great! Highly recommend Rick Hendrick for any new car buying experience!
This could have been a 1 or 2 star review.
The process certainly wasn't without its issues; and while the issues were not major, they were quite disheartening given that I had done extensive research as a first time buyer and one of the key factors that I considered was dealer rating and reputation.
One issue was that the agreed upon price wasn't the price in contract, which I missed initially because my attention was being brought to the total amount financed so I overlooked that line item since it should have clearly been what we agreed to on paper. It was only marginally off the agreed upon price, but the larger issue was the failure to properly address the matter and own the discrepancy and ensure I had clarity with everything else in the paperwork. Instead just basically a lot of shrugs, blank stares and "oh wells". Didn't necessarily expect anything to be done about it except appropriate acknowledgement and clarity; instead they just came off as "we made the sale, we can stop caring now". Disappointing.
The day after the purchase I was to pick up the car, which was pending inspection and detailing. I live over an hour away and work 45 minutes away. I told them I didn't want anything rushed so if I had to wait another day, that would be fine. They assured me I could pick the car up. I did, and within less than 24 hours, the battery died. Again, extremely disheartening, not to mention a major inconvenience to be told to come back on a Saturday, taking the time out of my day, expending gas, and putting over 100 unnecessary miles on a car that was just purchased. Without detailing the whole scenario, I spoke to and worked with Curtis regarding the issue. He saw that everything was handled and made sure that my overall experience ended on a positive note. Didn't have a 5 star experience, but all things considered I would purchase from again.
Gwinnett Honda had a Great Service. Cause, My car battery was completely run out. I let them replace with new Battery. Now, I got Good Battery. Thank So Much.
Service manager, Kam was amazing. Help me when I need him. Highly recommended
It was great service as always from the service staff. They even worked with me, to get a loaner so I could drop my car off earlier than the rental department opens.
My only complaint is how expensive things are to fix. Not sure that's really Honda's issue or just an issue in general but I am pleased with the work, customer service and promptness
What a great buying experience. Tyler, our salesperson, made it very easy to find the vehicle we wanted while also working hard to get the best price. I would definitely recommend going here.
We came to the dealer last Sunday looking for a car for my in-laws. We found exactly the right car for the right price but best of all our sales person Mr Jim Anderson. From the get go a very professional and helpful person. He took the time to explain everything and listened to all our requirements on budget and style we wanted. Needless to say we bought a perfect vehicle that day. The next day I inquired about another vehicle this time Shon took care of me, another professional who did everything he could to get me the deal I wanted. Between him and Jim made sure I could get the car I wanted and for the right price too.Im EXTREMELY happy with my purchase. I definitely recommend this guys and Dealer . Its so nice to see people who want to do business the right way. Honesty and kindness to customer 100%. My next cars are from these guys for sure.
Purchasing my first car from this delearship at the age of 25 was truly a blessing back in December! However, every since I purchased my 2015 Nissan rouge I ve had the most issues with a car ! My truck needed a new battery within 6 months which isn t accurate when a battery is supposed to last for five years !
Also they removed after market wires from my truck after placing the battery in my car! Five hours of waiting at the car dealership and finally leaving to go home my truck completely cuts off and says headlight system error this is completely sickening i live 45 minutes away from this location ....
Return the next day they recommend me to take it to Nissan because they don t have the computers to read the codes on the truck which completely pissed me off...
I will never come here again....
The services was great!
They promised me a certain time and they delivered their promise, polite and very nice people
Charles Kim is the best salesman ever! My boyfriend and I had such an excellent customer service and an great experience in buying a car. We were so frustrated when we walked in since we had no experience buying a car with our own names, but after meeting Mr. Kim, he took the matter as if it was his own matter and worked it our for us. Great place to go!!
From the moment of our first contact after our accident we have been blown away by Matt Paolini! He was so nice and really upfront about the plan for our repairs. He had a great attitude and really listened to us. He was so personable but even more than that...we felt that he had things completely under control. Honestly, he made us feel that we were his most important clients. He did what he said he would do...when he said he would do it. If it was a phone call or email, he kept his word and worked hard to keep is informed. I can't remember the last time my expectations were exceeded. Thank you!
Ryan Lyeah is the best sales person. He did not push me to buy a vehicle. He was patient until I made my final decision. Thanks Ryan for your outstanding customer service!!!
From start to finish my buying experience at Gwinnett Place Honda was outstanding and completely hassle free. Danny Moon was completely up front about everything during our interaction and helped me out a ton! You could truly tell he was genuine and more concerned about having a satisfied customer that left the lot happy about their purchase than he was about making another sale. With all of the great stuff they have going it just adds to the entire experience that I left with a new 2015 Honda Accord that I am in love with and can't say enough about. Thank you guys so much!
Rudy was did a great job getting my car serviced in enough time so I could make it out of town.... Thanks a bunch
Jae Kim, Assistant Service Manager, was professional in handling my Honda
2015 CR-V electrical problem in a most timely fashion. For Jae s expertise and gentlemanly manner, I nominate Jae as Honda s Man of the Year in America.
The maintenance staff and the customer service staff were very professional courteous and understanding
Over charged options and took my Honda owner rebate $750 with a new car purchase. Broke the overpaid option installation schedule and had to come back multiple times to pick the parts up for self installation. A wrong part delivered and some still back ordered. I insisted the parts were crucial to my business before my car trade in. However, they said sales team has nothing to do with parts and service teams. I have no confidence on their communication. One of the sales manager told me that the Honda honor rebate (for the current Honda owner) is for their profit and their luck if customers are qualify for the rebate. That's how they offer a big(?) discount to ALL customers. If a customer owns a Honda, they are making extra money by filing and collecting rebate from Honda as their profit. Is this Honda loyalty program really mean? I asked for it to use it as a downpayment per Honda Website specified, but I was told it has been already used. Sales person and his manager were nice to us, but everyone else... you got one star.
Jeff Sutherland was great to work with! Made buying process very easy, drove us to dealership when we had transportation issues, and was very knowledgable. Will recommend this dealership to friends because of great customer service from Jeff.
Jae Kim did an amazing job handling a tough situation and building trust in a customer. I appreciate knowing that Gwinnett Place Honda really does care about customer service and most of all, transparency.
This is greatly appreciated and thank you again for all of the help, guidance and amazing service. (The pamphlet did a great job educating me on the maintenance needs of my car and i do hope its something more freely given in the future.)
I had a GREAT experience with Kha. It was a fast, effective, and easy transaction. Felt at ease and comfortable throughout the entire process. He really took the time to make sure it was a car I wanted and would be happy with and wasn t just in it for a sale. Spent very dedicated hours with me. An amazing overall experience
Michael Torres was phenomenal from when I first went into service to look at an issue with the new car I just bought and he has been consistent everytime I come in. I will only see him in the future because he will make sure I am taken care of!
A wonderful experience, I recommend it to all my family and friends to come here.
Michael Torres was super helpful and friendly. He understood what I wanted and took the time to explain every detail to me. I would highly recommend him to anyone!
I came to Gwinnett Place Honda in search for a new car to replace my 2008 CR-V. I was greeted by Stanley Chen who gladly showed me the different cars on the lot. I have not made a decision yet because I am torn between the Accord and the new CR-V. Usually at car dealerships, the salesmen have been angry because of "wasted time" from looking at cars and not choosing one on the spot but Stanley was professional and understanding about me needing more time to decide which car I want. I recommend him to everybody.
I bought my CRV in Gwinnett Place Honda and the service that I receive from Mike Pham and the people in the Department of Used Car was excellent. I'm went back for one damage in my CRV and Mike and his manager did their best effort to help me. Thank you for all.
Got a great car at a good price. Service is quick, quality and with care.
I took my Jeep to Hendrix Collison Center at the GP Honda Dealership and they did an excellent job with all the repairs. I had previously taken my Honda Accord and I knew they would do an amazing job. Clint was great at communicating with me on my vehicle and repairs and my Jeep was ready on the day they expected.
Great experience. Paul Hett was attentive and extremely helpful in explaining all the bells and whistles of my new HRV. The financial aspect of the deal took less time than I expected. Overall, a pleasant experience.
It was a great experience at qwinnett place Honda, great people, customer service and cars.
Matt Paolini
It s rare to come across someone with respect and honor. (People like Matt are far and few ) In this crazy world, we are always with our guards up.
Matt Paolini is that person you rarely fine. He s honest, prompt and respectful. Maybe, in his line of work, he knows that people are already in distress and don t need any more hassling. And, most of us are already living paycheck to paycheck and don t need to be scammed.
When I called in to Hendrick Collision Center, my focus was to get a quote. Matt was so professional and treated me as his client and not the insurance company. He even booked my car rental reservation. Kept me up-to-date with the repairs. He always addresses me as Sir even though he and I have not even met. My experience with Matt (Hendrick Collision Center) was great.
Maybe he s just a good person period and understand the little people . We need more people like Matt in this world.
Matt, Cheers my friend. I hope we will cross path again. Thank you, Thank you, Thank you!!!
Sideth Ung
I walked into the dealership expecting an all out war, but i was totally wrong. I've heard from friends what a nightmare buying a car can be, but that wasn't the case for me. As soon as i walked toward the front door, my salesperson Joseph Shin greeted me. He was very courteous and polite, and did not pressure me at all. He explained the whole car buying process to me so that i would know what to expect. Joseph, showed me features on my 2014 Pilot that i had no idea that even existed.
I was pleasantly surprised by my car buying experience at Gwinnett Place Honda and my salesperson. I have no doubt that next time i need to purchase a car, that this is the dealership and salesperson that i want to do business with.
Expensive but exceptional service dept. I am a happy returning customer.
Andrew Prucha my Honda Service advisor is great to work with in servicing my Honda Odessey! Thanks Andrew!
Extremely pushy salesperson told me to go home after he yelled and cheered that "at least I survived" a traumatic car accident this week. If you aren't prepared for someone to be overbearing and overwhelming the Moment they approach you, Avoid this place.
Waited 3 hours for recall repair.
Brandon explained to me the time delay and showed superior customer service to make sure that I am a happy customer.
Great dealership, very professional the sales people are not so pushy to the point where they make you feel uncomfortable when your buying a car and they are not just telling you what you want to hear! They made my first car buying experience very simple and easy also very fast. My credit was in very bad condition but they were able to get me financing in the exact car that I actually went there to purchase with a good interest rate... Also the service department is great and they always make sure they take good care of the customers. I honestly have zero complaints and I am very glad that I chose Gwinnett place Honda!
Crooks... you must understand you can't trust them, you need to know the cars before you go to buy one and check your car thoroughly before you drive away, Especially the so called POC(pre-owned certified) ones..
Great experience! The estimator Andrew S. was friendly and very helpful. I went without an appointment for an estimate and Andrew made it so I was able to drop my care off then and get a rental in no time!
I always service my car here, i love not only the quality of their work, but also the customized service for each customer.
I've been dealing with GPH since they opened in the old location and have always been lucky enough to get a great Service Writer. I'm with Steven now and really feel he has my best interest when he's talking options.
Thanks Gwinnett Place Honda in your excellent costumer service. Special thanks to Chris for helping me pick out my car. I will be back to make another purchase.
Great, efficient service! Brandon was very professional and took care of us!
Great service each and every visit. Shuttle service is prompt and the driver was extremely courteous.
6th car from Gwinnett place Honda. Sales and service is always excellent. Chris Adair in sales is amazing and Richard alatrista in finance is a true gentleman. Have been referring people for years and everyone has left happy.
This review is long overdue, but I could not go without leaving one.
My three friends and I visited Gwinnett Place Honda on April 27th in search for a Pre-Certified Honda Civic. I was met with a great Sales Representative by the name of Eric Driver. It was by far one of the greatest customer service interactions I ve ever had! He located the vehicle I was in search of on the lot, then proceeded to tell me information about the vehicle. He didn t try to oversell me with any flashy unnecessary details about the car. A majority of the things he stated about the car I already knew since I researched it prior to coming. Therefore, I knew he wasn t trying to bamboozle me.
After giving us a full run through of the car, he then offered to see if there were any newer models of the exact car that would fit my price range. Since I planned to visit other vehicles in the area, I told him I would return. After visiting other dealerships in the area, I realized that the original vehicle Eric showed me was the best fit for me. We then returned to the dealership to finalize the purchase. When Eric drove the car to the front of the dealership so that I could pick it up, I noticed a few smudges on the car. I pointed them out to him and he personally wiped them off for me! This is an example of the type of customer service he had. He was very polite, made appropriately funny jokes, and broke the awkward tension of the dealership.
It has been about 2 months since I've had the 2019 Honda Civic LX. The car runs perfectly. Only thing I would complain about is the AC. The air doesn t blow as cool, even when on the highest setting. Everything else is pretty great. I just wanted to make sure I shout out Eric Driver because he made my experience worthwhile!
Where do I begin? I suppose I will begin with when I walked through the front door. I was immediately greeted with a warm welcome by the receptionist. I didn't speak with a sales rep prior to my arrival, therefore I was appointed to Mr. Lorenzo. He was patient and very knowledgeable. He had me in the car I wanted for a test drive in very little time. Even money negotiation was enjoyable with Mr. Lorenzo!!! We struck a deal and I was sent along to my finance specialist Chad, aka Chad the Rad! Chad knew the numbers and knew the best route for me. I have a great vehicle now!!! Going from a VW GTI to a Civic SI was such a great switch. Thanks to all the wonderful people at Gwinnett Place Honda for making it happen!!!
I took my 09 Accord because my airbag light came on. At first the issue couldn't be resolved, however after speaking with a Service Manager (K.C.) and understanding my concerns, he was able to completely resolve all matters. I was impressed with his professionalism and he kept his word. He has definitely earned my business for as long as I own a Honda.
I had the pleasure of being helped by a gentleman name Daniel Miranda. Daniel helped answer all of my questions and treated me with resect and also respected my time since I was short on time. Daniel was very professional, whatever training he has had in the past has definately paid off! I highly recommend Daniel and Gwinnett Place Honda for all of your Bodyshop, Parts and Service needs. Thank you.
B. Garrison
My experience was really good Robert Glenn was a good car dealer he helped us to find me and my family find a car.
**UPDATE: My 2012 Honda Insight was burning oil, and Luis Escobar was so incredibly helpful during the entire process. The first step was to change the oil, then wait 1,000 miles and come in for an oil consumption test. I told my car was hesitating badly, and popping. Gwinnett Place Honda did the test and showed that my car was burning 2 quarts of oil every 1,000 miles just like the technical service bulletin and numerous complaints revealed. I also showed him the technical service bulletin for the 2012 Honda Insight online. I waited for several hours, but Luis got me off the lot that day with a free rental. After waiting a week, I had my car back with all eight spark plugs replaced, and the rings and pistons in my engine replaced (FREE). I was also told that Honda extended the powertrain warranty for these cars because of this issue. Thank you Gwinnett Place Honda for excellent service for repairing my car and giving me a rental at NO cost to me at all! To all others with this issue, good luck!! Five stars, your staff knows how to gain repeat customers.
**6/29/16 Great experience generally, but my BIGGEST complaint is the wait time. Even when I would schedule an appointment, I still found myself waiting at least TWO hours for an oil change that I scheduled. Off schedule, I ended up waiting around four hours. I docked 2 stars for each visit basically forcing me to drop my plans and wait all day, but otherwise the service is great and everyone is very professional and willing to help.
Always a great experience at Gwinnett Place Honda. The only bad thing is the fact you have to pay, but I understand nothing is free.
The staff was nice and I really like the lobby area. They have free starbucks which is the best. And my oil change was the fastes oil change I ever had!
Caring techs in the service dept insured prompt thorough care to my car in a very efficient and timely matter.
I am giving 2 stars because if give 1 then my review might not make it. If you like getting your car vandalized while getting your routine service done, then come to Gwinnett Place Honda.
Every time I come here my car is either stained or damaged somehow. Today I went for a simple oil change. when I got my car back, my bumper was scraped and pulled out of place. Also the interior of my car had oil stains (it's cloth so the stains will not come out).
I have been so patient with this people and the only reason I come back is because I live 2 minutes away. But this has been the last time I get my service done at this location. I am raged and tired to say the least. If my car is treated like crap, it makes me wonder how good of a job techs are doing in there.
Very good,excellent service, n very good team especially Mr Rick
Customer service problems. The employees just don't understand sometimes.
Buying car here is a PIA. I have not been back to this dealer for 14 years and never will.
Always treated well. Everything is explained to me and charges are reviewed with the customer. Prices usually reasonable.
I don t know about any other Honda dealships out there, but I love the experience and the service that was provided to me.
Great service--think about updating your automated notification system--I got "your vehicle is ready" but no instructions about what to do--do I wait, do I go out to the service bay, what? Other than that tiny issue, everything else was great.
Love Gwinnett Honda, they give professional service, and truly care about satisfying there customers. The last four cars I ve had, have been by Honda, because the car as well as the service department is reliable and dependable. You can never go wrong with Gwinnett Place Honda.
gphonda.com
